What a bunch of crap I had to go through. I purchased ($9.95) the self-install kit. I could not…read moreget it to work. I was told by Support Person #1 I needed a different modem. So I went to Wally World and spent $115 on a new one. Then Supper Person #2 said I'd have to get a technician person out as still wouldn't work. I was told I would NOT have to pay for the service call. The person came and fixed my problem the next day and I got to use my old equipment. When I get the first invoice, it is for the $9.95 AND a $50 service call. They refused to take the $50 off, saying I was incorrectly told I would not have to pay for the call. Finally after whining for about half an hour a supervisor agreed to cut the costs in half (50+9.95 / 2) so I paid about $30 and should have only paid $9.95. Wally did take my purchased modem back so not out that expense but their refusal to honor what I was told infuriates me. Beware of these liars!

I had told them I wasn't interested, and they came back to my house 4 more times after that. Then…read moreyesterday there was a guy that showed up. Knocked on my door hard, then my dog went crazy so I peeked out. Ignored it because I had denied thier service 4 times then the guy came back knocking even harder on my door. I then opened the door told him I wasn't interested to that I was asked why. Again I told them I had an internet provider already and I was happy with them. Then kept getting closer to me as he was talking I shut the screen door in between us and locked it. I told him again I'm not interested have a nice day and shut the big door that time. He finally left, then today at 8:24pm after xfinity hours came back to my house and sat right outside of it by the curb for about 10minutes staring at my mom and I talking on the porch. We got the license plate number so we could report it if he came back. I tried to report it to their office but it's a robot on the phone.

I requested 3 different types of services and all of them were completed on time with honesty and…read moresuperior skills, the pricing was excellent and the great value for money. The overall experience was fantastic. This is definitely the best technician I have ever worked with in Lafayette and Indianapolis. I give this experience five star and would absolutely recommend him to anyone

Had an appt set up. He confirmed the day of and then never showed or called. I had used him in the…read morepast with great results but apparently he's not reliable anymore.

We had moved to a new home and needed Xfinity to set up a new line at the house. They got out with…read moreno issue and told us they'd be back to bury the cable in 2 weeks. The initial service was December 14th. It is now March 5th and I have had 5 separate "appointments" made to get this job done, and it's still not done. I was again assured that today they'd get here by 7 p.m. and was given a phone number to call in case it didn't happen again. Called the number and it was for a service team in Florida. My kids have been injured tripping over this line as it runs across our driveway, and everytime I try to get help I get the same garbage about escalation and how they "understand my frustration". Do not understand any circumstances sign up for Xfinity services.

Every single thing could improve. But the most most critical aspect is customer service. They went…read moreout of their way to insure I didn't get a resolution by repeatedly lying and making up nonsense. Apparently the only protocol they follow is to piss you off. Interestingly enough the scathing reply I left to an email I received, generic but an email none the less, was removed without comment by the sender named Ali. I thought this was a nice touch to end weeks of asking for a resolution. Read some of the other reviews that will enlighten you to the service and assure you that I was not alone.

Been waiting for 3 weeks for internet service to be restored. 4 appointments have been no show…read more Line is laying on the ground next to my house And needs to be reconnected to the pole. A simple 15 min job. This is terrible customer service. I am not a happy custome. That is no cell phone or tv service as it all goes through the internet service. This is ridiculou.

Would be even worse if I could this is ridicules my internet goes out everyday and my cell phone…read morenever has service I'm gonna contact the bbb

Adam G helped my husband and I this evening and we were so happy with the excellent customer…read moreservice we received. Adam and his coworker were both very helpful and knew exactly what they were doing. Adam saved us money with our current phone situation and made the process so quick and easy. My husband and I live in Crawfordsville but we will be using this AT&T location when needed from now on.

The manager is a real jerk. Do waste your time at this store. Go to the corporate store on 52 and…read morereal. They actually give good service unlike this place.

I've had service for about 2 years now. Only the internet. No TV. I use my own Asus router…read more Comcast was giving me a very bad connection with 300+ pings and disconnects. Metronet is more stable with a low ping in the 50s or less. The install guy did a decent job he ran a CAT5 cable along the siding up into the addict. Though we needed another guy to come back out and put new ends on the cable. Service goes down about 2-3 times a day. Service people on the phone say it's losing power. Might be the power supply or the box outside. Then the service tech comes out and says it's your router because it's not metro-net's router. So this won't be resolved. I can't go back to Comcast, because it was worse than this. But I wish it was better.

this is the worst company I've ever dealt with in my life. Supplied student ID for discount. Two…read moremonths later, the rate went back up -- did this three times. Then, when I moved out, they failed to transfer the account to my son after providing them with the request form twice. Then I canceled the account, and they did not send a confirmation. On the phone right now, for the seventh time. This company is a rip-off.

I don't know if I can convey how poorly this particular company operates. Their service is…read moresporatic, they appear to have purposely built their customer service system to avoid interaction with their customers and based on the speed in which they rectify outages, it is likely they have one technician working in any given area. The general model for managing customer service issues is to be routed to the app, which has an extremely limited response matrix but will eventually connect you with someone at a chat center. This persons job is to intermittently ignore the details of your issue and offer scripted questions or fixes for problems you aren't having. All the while, they are blanketing you with dispassionate apologies and generic (condescending) acknowledgements about "understanding your frustrations." The frustration comes from a lack of transparency. after jumping through a considerable number of hoops to speak to a real person, I am connected to someone halfway around the world who will read from the same troubleshooting script offered by the app chat bot or, when eventually sensing they are satisfying your request...state that they it in a ticket and that their team is working "really hard" to fix the issue. I don't actually care how hard they are working as long as what they are doing is effective. and simply being giving a good time frame for completion of repairs would alleviate 75% of my frustration. maybe spending some money to maintain infrastructure would cover the other 25%. Unfortunately, given the nature of my apartment complex, I haven't any other options for internet at this time. Which has motivated my leaving this complex, based solely on the lack of adequate internet. if you have any other option for internet...please explore those options. Any extra money will more than compensate for the frustration. If not, enjoy being jealous of people that have 1990's dial up...

My mother passed away in July of 2023. In August of 2023 I canceled her Dish Network services…read more Dish has continued to charge me for the services. I received a confirmation number when I canceled the service. It turns out that it was a bogus number. I can't believe that a company would try to take advantage of a death in the family by lying about the cancelation and continuing to charge for the service. I will NEVER use Dish Network...EVER. I will also tell everyone I know that this is not a company to do business with.

I recently had Dish TV installed and after install found out that I have no local stations. My last…read moreTV company provides local stations without any issue. Dish says they cannot provide because of contract dispute or they need to charge $14. per month. Last night we had a severe local weather and a tornado that came through our area and touched down miles away. We had no way to monitor the local incoming weather danger. Dish has great technology but the company management are idiots. I have waited over an hour to talk to a customer service rep and they have no power or authority .... Happy ?NO!