Last night (04/24/26) there was a terrible storm and tornadoes, regularly gusting 80mph winds…read more Losing the internet signal and cable was expected as it felt like the houses for veterans at HVAF (206 N. Warman Ave.) were going to hop up and land in Greenfield. A call was made this morning for help and (04/25/2026) in a jiffy our friendly neighborhood Spectrum Technician Anthony showed up, was friendly and clearly knowledgeable and had everything back online quickly, fixed everyone's TV (so important to homes full of veterans) but what stood out was how he handled the visit. Professional, calm, fun, and made it no longer feel like a problem, but like getting a new toy. You could tell he was accommodating and that means a lot to those of us that are disabled, and he could hold his chin up, proud of making 30 of us in 3 homes all chipper. Spectrum should hang onto technicians like this. He was invited to come back for dinner but he was set on helping more people restore their service. If there's a way to request him again, I would. The invite remains open if he can handle us curmudgeons. It was one of those rare times when you leave the interaction in a much better mood than when you started. Anthony should be recognized for his work. He made a meaningful difference for about 30 residents across three homes. If there's a way to request him again, I absolutely would. He deserves at least a cookie. I am thankful we are using Spectrum.

I consider Spectrum to be dishonest in their business dealings. I picked up 3 xumo devices from…read moretheir store in Clay Terrace. (It is no longer there) At the time I was told they each cost $60 a year or $5 a month for 12 months. I was told I would own each device at the end of 12 months. They have continued to charge me way past the 12 month agreement. When I called, they said I had a service agreement which continued indefinitely at $5 a month. To cancel this in order to then own the devices outright they would have to charge me $45. Went round and round with customer service about how incorrect and dishonorable this was as nothing on my statement states it is a service agreement and furthermore, I was explicitly told I would own the devices outright after 12 months. If you have a choice, do not do business with Spectrum. Totally dishonest and dishonorable.

First I would like to start off by saying 1) I was able to speak with someone on phone when I…read morecalled 2) they spoke to me in a very respectable manner 3) they helped me with ALL my questions and issues in one phone call 4) I got a new phone along with better Internet service in less than 5 days. I feel special

Xfinity has the worst customer service I have ever seen. They are programmed for one thing only and…read moreit's not for customer satisfaction. If there is any other TV cable services in your area use it do not use Xfinity.

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

I've been a LifeGrid customer for several years with absolutely no issues with their service . . …read more good internet connection at a stable and fair price. But these guys went above and beyond last week to help me! I large tree limb came down on an ATT line in my yard. After spending most of one day trying to find a local ATT office that could get this limb off the sagging phone line in my driveway, I called LifeGrid to see if they run on ATT lines and maybe had a local number. Not only did they have contact with a local office, they set up the removal of the limb! It's not often a company goes out of their way to help a customer . . . this little company is amazing.

I thought i could get better upload speed here than Spectrum. Turns out I was wrong. 1 Mb upload…read morespeed, absolutely trash. Never going back here again.

Aisha is the store manager and she was absolutely amazing. One of the nicest customer experiences i…read morehad with her. However when we walked in we delt with an employee that didnt give us a very good impression. He said, before checking, that the item we are looking for isnt there. And we should go to another tmobile or amazon to get it. When the manager came out she found it within ten seconds. Also, he was in the middle of helping us, someone walked in and he completely stopped helping us and started helping the next guest. Aisha was great. Shed probably have better business with better employees.

Great service from Ashton! They got us in got us out quick and easy! Helpful and answered all our…read morequestions!

I spent 2 hours trying to get resolution to an additional line and phone which I was charged for…read morebut was not ordered. I was transferred a minimum of 6 times to different agents and the bill is still not resolved. They apparently cannot figure out who should help settle this

They were very disrespectful when i walked in, they were very rude and were staring at my like im…read moregonna take a phone.

The people in the store were generally nice, though it took several trips to get things…read morestraightened out. And even then I had charges that I had not agreed to. But corporate customer service is abysmal. They make it nearly impossible to speak to a human customer service rep. Computer prompts, AI voices, "and to better assist you I'll need a little more information", "we are experiencing unusually high call volumes", etc. Geez, if the phone company doesn't know when are the busy call times, who does?

So I had called and try to establish cable tv and Internet to the house I just bought in Greenwood…read moreIN(46140). The people answering phones could not speak English. So I went to a customer service center, and explained, with a diagram of what I need from them. I was quoted 70 dollars for the installation because of the 3 lines I wanted to add. Guy comes out, says standard install if they run the wires around the outside of the house was 40 per line and a dollar a minute if he has to go into the attic. And if I wanted it done professionally, and out on the inside walls (which the cable is already in the attic and their should be no issue), then I would need to schedule another appointment with them for him to come back because he did not plan on the full install? What a load of crap. Then when I told him that is not what I signed up for and that customer service will tell you anything and quote you anything but it's not his problem. I have a copy of the request so I know that it was him being shady. I would be very careful and not get scammed. I have a copy of the order the same one that he tried to inform me that the quote meant nothing. This crew is out of their minds.