We needed our modem moved to another room so we started trying to schedule this with Xfinity through the app. Twice this was scheduled and once they cancelled without even telling us, and the second time they just didn't show. Once I mentioned that I would be reviewing them on Yelp we got a tech out within the week. Funny how that happened :) The tech was super friendly and did a great job for us. So while it took some work to get to the real people, once we did, the service was great. Xfinity: REALLY REALLY wants everything to be automated. But it can't. So be ready to blow them UP if you need service. Otherwise they seem to correct outages really fast and communicate well when this happens. Four stars. read more

I have been a customer with you for 10 years always paid my bill on time. Your guys were behind my house on Thursday morning on a pole they unhooked my internet line and left it unhooked so I don't have internet and they say nobody can come to hook up the line till Wednesday. I have a special needs daughter and her cameras for her bedroom relies on this internet! If you can avoid Xfinity I would!! read more

Xfinity has the worst customer service I have ever seen. They are programmed for one thing only and it's not for customer satisfaction. If there is any other TV cable services in your area use it do not use Xfinity. read more

Customer service ‼ Extremely hard to even get customer service. Then they don't listen. They just want to sell you something. My service has been out here for days. I feel I should be compensated for it. It involves the work that I do at home. And every day I get a text message saying they're gonna work on it again today. We're getting a new type of Internet service put in here and trust me. I'm going to be changing. Xfinity has such poor customer service.‼ read more

First I would like to start off by saying 1) I was able to speak with someone on phone when I called 2) they spoke to me in a very respectable manner 3) they helped me with ALL my questions and issues in one phone call 4) I got a new phone along with better Internet service in less than 5 days. I feel special read more

for all the people you never do Xfinity Wi-Fi do different Wi-Fi. They suck. They just couldn't do what we asked to do for our Wi-Fi but when we call the Xfinity people, they said they just have to drill a hole and I don't understand what the problem was with us, but I'm never doing Wi-Fi with them again so that read more

I'd give them a 0 if it was an option. Customer sweetcorn is almost impossible to access. Their automated system is horrible to get through. They have NO INTEGRITY! If they did, their customers would get the best price without being required to call every year to have a "new promotion" price adjustment. My bill increased by $40 in just 2 months. When I called to learn why they simply said "oh I'm sorry but your promotion has expired, I'll try to find you a new one".... LIE! My bill was originally $73. It increased to $93, then increased to $113. When I called to dispute it, I was given a "new promotion" (absolute BS). I was told that my bill would go back to $73 and..... "rest assured everything is taken care of, no worries".... BS. My bill is now currently $93 because I was misinformed, my "promotion" was only a $20 discount not a $40 discount. AGAIN, I SAY, XFINITY HAS NO INTEGRITY AND THEY THRIVE OFF SCAMMING THEIR CUSTOMERS BY OFFERING FAKE PROMOTIONS WHEN THEY COULD SIMPLY JUST GIVE THEIR CUSTOMERS THE BEST PRICE BECAUSE...... IT'S THE RIGHT FREAKIN THING TO DO. PERIOD! Currently looking to switch phone and internet providers. I have already found 2 companies that offer the SAME service for almost HALF the price! BYE BYE XFINITY! read more

They have some of the worst customer service ever. Half of the workers barely speak english and are hard to understand. They are not considerate to elderly people that need the wifi for services in their homes. I hope they never are old are don't have parents that depend on phones from the internet to communicate. No Empathy, at all TRASH from the supervisors on down. read more

Xfinity has the weakest automated customer service on the planet. It absolutely sucks. They send you around in circles and you never get to talk to anyone. Don't anyone use these clowns. Only giving 1 star because they don't have a 0. read more

Xfinity is a shockingly dishonest provider and should be avoided at all costs I called Xfinity to give their services a try. I currently have Starlink at my home and have purchased a home in a nearby city. I spoke with an Xfinity agent on which services were offered and their pricing. I selected Internet services and cable TV. The agent advised that for $25 I could get a 30day trial and make the decision in 30 days as to which services I wanted to make permanent. The equipment arrived several days later and was simple to self install. The cable TV was difficult and I was never able to set it up. So I called back about 11 days after setting up my account to cancel the TV portion. At this time the agent told me I could pay only for the internet service. However the 30 day trial was only a week or so in. Yet Xfinity charged me an additional $208 (plus the initial $25 for the trial) on that day. I told them I felt this was baot and switch and the agent agreed and promised a ticket was now raised for refund of the $208. 2 weeks later I still have not received a refund and have not received any communication with Xfinity. So, I called Xfinity tonight, was put on hold for nearly 20 minutes, and then told there is no such thing as a trial period, the refund ticket was rejected, and they did not care if I stayed with Xfinity or not. There would be no further compensation. The agent said she didn't care what was promised and did not care if I took my business elsewhere. I will be transferring my Starlink services to my new home and canceling the Xfinity Internet services in the next days. I really expected more from Xfinity. But most businesses have taken the low road, deceit, apathy, and unethical practices these days. Xfinity included. read more

I switched from an Android phone to an iPhone because big promises were made at the kiosk at Costco. I was told that the representative at Costco made a mistake and I would have to go to the store to get it corrected. Instead of very low monthly payments and a free phone, I'm paying $126.81 for ONE phone, not the approximately $40 that was promised. As I tried to learn to use the iphone I concluded that I should have stayed with Android. A family emergency took me out ot state and I tried to return my old phone at the xfinity store in Ringgold, Georgia. They could not process my return. I returned home and had immediate surgery that put me out of commission for 2+ months. When I finally was able to get to the store I was told that I had 15 days from receipt of the phone to return it. On November 17, 2025 $881.92 was taken from my bank account. As a senior living on social security only, this was a huge blow to my budget! After my long recouperation, which is not yet complete, I found my old phone in the box and ready to take to USPS. I did that and got a "thank you for returning the phone" email. I was hoping for a return of the $881.92 that was taken, but about 7 days later that same phone was returned to me. I truly believe that xfinity's business philosophy is unethical. Every time I have contacted them I've been treated disrespectfully. Their customer service, after my signature, was nonexistant. read more

yelled at service representative for 45 minutes. all i wanted was service canceled! they kept trying to sell more crap. would give zero stars if i could read more

All the reviews one stars this company is outrageous. I'm so tired of talking to people in Asia where they don't understand or they act like they don't understand what it is that you're talking about customer loyalty doesn't even mean what you think it should mean! These are a bunch of con crooks with smoke and mirrors at every turn and I despise this company with a passion. They're just not any other options. I wish someone would come up with a great way to save Americans money. read more

Zero stars. Horrifically bad customer service. I have them for internet service. Service goes out on the 8th, they can't fix it remotely (their equipment went bad), and they say they can't get a tech out to fix it until the 17th. But they sure as hell want to try to sell you some more of their shitty services! This is 2025, people. Internet service is as critical as power, heat, and running water. This company doesn't give a shit about it's customers. Go with anyone else if you have the option. read more

just awful. nothing works with xfinity. they just finished an "upgrade" on the street. no more internet. instead of trying to send me a tech to fix the problem, the customer service is trying to sale me more craps. the bill is skyrocketing month after months. worst company ever! read more

I would leave zero stars if I could. Xfinity customer service is a joke. It is impossible to contact Xfinity by phone and talk to a customer service representative. I tried to call to talk about a billing issue and all the automated system would do is have me text with someone. I did not want to do the texting but had no other choice. This was very frustrating and took forever. Also their internet packages are a joke. We constantly get notified we are almost out of data and will be charged extra for going over. No other internet company we have used had a system set up like this. They just want to charge extra money for every little thing. If we had any other internet service provider in our area we would definitely be switching. read more

Xfinity/Comcast is one of the most trash services to use for wifi. They Jack up the prices without warning for their users (it just shows up on the bill suddenly). They're slow to respond... but that's not even my big issue. I called 3 times for this company to disconnect my wifi services, and I have proof. Once on July 1st, 5 days before we move out, to put in a request. Then again on July 9th, after I notice that I'm going to be charged on July 22nd for $109 for wifi usage, and the guy assured me he will put in the request. THEN today, I see it's STILL not disconnected and I'm STILL getting charged! I call and she's able to disconnect me in 5 minutes, but then tells me that I'm going to be charged anyways until August 11th. I just stewed in silence, but I felt like cursing them out. I should've read the reviews before just signing on with them, and after hearing stories from some family/friends/coworkers about Xfinity. The incompetence is astonishing. read more

Without question the most dishonest company ive ever dealt with. Switched to xfinity mobile after getting a mailer offer8ng unlimited talk, text, and data for $20/line. When we got the bill, it showed we were on some plan called Gigabit, not the unlimited plan we signed up for. They refused to honor their commitment. read more

This is the worst service. they are charging unjustifiable costs. They will promise to remove the extra billing, but they will not remove it. They will ask their collection department to call you to pay the money and threaten you to pay or they will harm your credit score. They have the worst cusomer service. They are not professional. read more

Horrible They can't get parts never talk to agent if so they don't speak English. Overcharge you! Rip off! Someone help! read more

XFINITY - Once again - Internet Service Providers Near Me

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I have been into the local store a couple of times. Usually it is a wait but the employees are quick and helpful.

Hands down the worst CS I've ever had to deal with, you change your plan and get over charged, they act like they have zero clue how to fix the bill. Got sent a modem that I opted out of and they want me to drive two hours to the nearest store to return it and act like having ups pick it up is some kinda great feat, i'd say if you have another option for internet go with it. read more

I think all TV and internet providers have challenges but Comcast/Infinity is horrible in my opinion. We were with them for over 20 years and the price kept going up. But, we constantly saw ads for much lower rates if you moved to Comcast/Infinity. The service when you went to the store virtually always sucked and they would lie to you almost every time. I think they have a good infrastructure which is there only saving grace. I personally loathe everything about this company and think the leadership should all be fired. read more

The internet service is terrible. I pay for Blast and it never fails during a sporting event it buffers. Tonight's NBA playoffs I have not been able to watch the last 4:18. Can anyone recommend a better service on the NW side of Indianapolis? Terrible, Terrible service read more

We've been trying to change our carriers to Xfinity. Over a month with issues. We had an family emergency that we needed to go out of town and we tried to cancel our order and pick the phones ourselves and then we're told we couldn't do that until they are returned and they are returned to stock which they are. Now for a 20th time we had to do everything on line so we can have the same shipping issues. Which is totally BS. read more

Hello and good evening, My name is Displeased and I am here to share my righteous fury. This "business" has taken money from me that they did not earn. In addition to exorbitant monthly charges I have come to expect - without complaint - these numb f*** withering p*ss-waffles have added an entire $21.57 charge to my account. I am a reasonable man. I am not given to fanciful outbursts except in the most extreme situations. So see my anger and know that it is well earned. For I was calm. I wished only for an explanation. So I looked at my billing page and found no phone numbers, emails, or links to speak to someone. Okay, I searched a number down. I called and was prepared for a lengthy discussion with ai before I could speak to a human. What I found was an insurmountable obstacle: an ai gatekeeper more inhumanly polite and more obtuse than the most veteran bureaucrat. Each prompt I followed and each word I said brought me one step higher on the M.C. Escher staircase that is the comcast automated pipeline. So many times I returned to the introductory menu with the only change being that there was less of my soul. Finally, I got something, it let me text a comcast agent! haha! But I haven't yet heard from them. I expected a reply yesterday afternoon. What I did get was a request to, "provide feedback on [my] most recent experience," So... The dreadful truth of it is that they have won. I am too tired to call again. I will not again enter their labyrinth. I may never know whether the charge they gave me was justified or not. I will only know the utmost extreme of human suffering. read more

I wish ZERO stars was an option. Internet goes out EVERY day for 5 minutes on or near the hour for multiple consecutive hours. When did it become acceptable for million dollar companies to not even provide the bare minimum good/service we pay them for? When will we stop paying for services that are only available when convenient for the companies who already price gouge something that could be readily available to everyone free of charge if not for the capitalist elite who dictate everything. Shame! read more

Bills change every month. Rates continue to increase, service fees change, taxes change. Bills not consistent. Agents replaced with automated systems impossible to navigate without a circle of frustration. read more

No Stars!!!! Please let me know where I can spread the word that Xfinity is the WORST customer service EVER!!!! I keep calling about the same issue and they repeatedly lie that they will fix it but then they don't. I pay and they do not provide services!!!! read more

I have had so many issues with internet access from this company in the last few months. Internet goes out. No notice. And for long periods of time. The latest was supposed for cable upgrade. Tech stated would only take 30 minutes. I live in an apartment complex. He forgot to mention it would be 30 minutes per building. Taking over 3 hours for internet access. I work from home. I don't have time to be down that long!! Do they not understand that since COVID started, so many people work from home now. read more

There really need to be an option for -0. I have had poor service since December but it really came to an head on this past weekend. It resulted in an Technician being called out. The technician informed me that as far as performance goes, I have been running at a 38%. UNEXCEPTIONABLE!!!!!! And they have the nerve to offer a $3 credit. I will never recommend Xfinity to anyone wanting wifi service, especially if you work from home. You are liable to get fired for not working!!! read more

I have been having several problems with Xfinity, with no actual real help , quality is nothing, I constantly have access devices on my Internet, and then they put us where we can't reach Them, someone needs to do a internal investigation with them, they are doing some shady stuff. Replaced modem. And we are still having serious problems with it all, we don't even have access to the phone. As a senior I would advise not to waste your time with them, I probably will be switching companies soon. read more

I would give a score lower than 1 if it was an option. Worst customer service ever. There goal is not to help you but keep transferring you to people- none of whom can help. read more

worse customer service I've ever dealt with! Bill way to much. Every time I've ever called with a problem its never fixed. Terrible service. read more

Subpar service. Everyday outages. Slow connections.

Spint literally hours dealing with every delay tactic known.then informed it maybe two hrs more till a tech rep may be able to do something. We are in the area they have been "upgrading" with outages as well. Have fiber internet down south with Smithville, unlike xfinity, they are a joy to work with. read more

If I could give zero stars I would. Cancelled my services, got charged a $70 cancellation fee. After paying, they proceeded to make unauthorized withdrawals of $98 from my account for the next two months. They claimed to send me a refund check that never came and I ended up having to dispute the charges on my bank account. It is cheaper than any other internet provider but you get much less reliable service and the customer service is terrible. Spend the extra $10 or $20 a month to get good internet service and a customer service rep that wants to help you, not screw you. read more

Internet service became available to our home after almost a year and Xfinity was the only option. We initially signed up for the TV and internet package and were told by 3 separate individuals we could drop the TV portion if we wanted before install and get a predetermined price. I requested they drop the TV portion and was told this would be done. The next day I saw I was still signed up for TV on my bill and they had not made the requested change. Now to complete my original request they say internet is going to be $10/month more expensive. I guess it is MY fault they didn't process the requested change and so now I have to pay extra for their mistakes. Internet speeds are fine but customer service is, to put it politely, completely horrendous. If you have any other options for internet in your area I would strongly recommend looking elsewhere. read more

Everything is horrible. I lose internet more than I have it it seems. Its ridiculous. The app was working when I needed to reset it and now the app doesnt want to work. Sigh. Sigh. Sigh. read more

I literally spend more time resetting my internet modem than I do actually getting to watch or use my internet. I've had service out 3 times. First time upgraded my box, second and third times basically told me nothing they can do. read more