The company who had our alarms and camera system was bought out by . I never signed a contract…read more guys. It was on a month-to-month basis. We sold the building and they claimed I signed a contract that I had to give them 30 days notice plus they would charge an additional 30 days after that billing cycle. When we canceled the contract, we were only one week into the billing cycle and they for that month plus an additional month. Pretty practices. Glad I'll never have to deal with them again.

We are about a month into our service. Shalena was amazing to work with. She responded quickly and…read moreanswered all of my questions. I even had an issue with some of the contract language that the owner addressed personally. Dustin did a great job with the installation. Overall, our service has been great and their pricing was great compared to competitors.

***PLEASE READ IF YOU WANT TO TAKE ACTION AGAINST THIS UNETHICAL COMPANY***…read more Updated 4/16/19: Just to give an update, I'm still fighting to get the unauthorized inquiry removed from my credit report and I have been in contact with the local news to expose this company. Apparently, this company has already been investigated for their unfair sales practices. Please watch the news story below and share with everyone you know. Once you watch this news story you'll see why contacting the BBB is useless and why you should contact your Attorney General instead. FYI, I only gave this company five stars so you can see this review first https://chicago.cbslocal.com/2019/02/03/defenders-a-home-security-company-with-1600-complaints-maintained-highest-better-business-bureau-rating/ Original: 1/30/19: I'm not an attorney but I talked to three different attorneys to see if anything could be done to remove the credit inquiry that I was tricked into agreeing to. I asked the sales rep twice the nature of their inquiries and each time she lied. Defenders said the only way to get a copy of the sales call was to get an attorney, so based on the advice I got from three attorneys (none would take the case because I didn't suffer any financial loss), I contacted the Attorney General's office (AGO) to have Defender's investigated under the Unfair and Deceptive Trade Practices Act. My advocate in the office got a copy of the call, heard how I was misled and recommended mediation to work out getting the hard inquiry removed from my credit report. Defenders, being the unethical company that they are, declined to participate in mediation! I wrote a letter to them threatening to contact the news and turn over the recording, along with the documents I got from the AGO and all of sudden they were going to make this one-time exception to have the inquiry removed from my credit report (while still refusing to admit wrong doing). It's been since October and the inquiry is still on my report. I contacted Equifax to see if a request was sent and according to them Defenders never sent over the request for removal (what a surprise). Contact your AGO, and if they get enough complaints, they can file a class action suit against this company. Also, contact your local news so other customers don't get tricked like we did.

They are scammers that approached me under ADT. They contracted for a monthly amount, but after the…read morefirst month they kept taking higher amounts from my account. Every time I call, they transfer me to a different person and my account kept depleted with higher amounts. Until one day my daughter was by herself and the alarm went off. Kept calling, but no one responded. I had to cancel my contract with them after I overpaid the previous months. They are scsmmers, they tell you one thing and once they have ahold of your account, they feel free to take whatever they want. I have the real ADT now, very honest and prompt.

I first hired Big Brother Security in 2008, when he first started out in business commercially. I…read morebecame aware of his work when he was designing systems and installing cameras and other equipment in large warehouses throughout Indiana. Since he was new in his business journey, he agreed to design a elaborate security system for my business. Obviously, the equipment is become better over time and I have worked with him over the years in supporting my system that has 24 cameras. He is always prompt when called, and he is dedicated to his work, as he is an engineer by background. Even designed a small discrete camera at an entrance with the doorbell included so individuals could ring the doorbell if they needed access to the facility. This particular unit has an armored cover and is very discrete, so we can see who wants to come in. He designed and fabricated this camera in his facility, and brought it to us fully built and ready to install. It worked immediately when he wired it in and fit our needs exactly! Only a qualified, experienced technical engineer could see ahead enough to plan a system that is capable of being upgraded without a lot of problems. I guess the thing I like best about Rick at the Big Brother Security is exhibited when you have a vendor that is technical enough, and visionary enough to not rely totally on out-of-the-box solutions, and is able to design a bullet proof camera that reliably works! I would not hesitate to recommend Rick for any security solution, for he is tried and true. I have never seen him in a pickup truck, he always works in vans so he can carry all the equipment and instrumentation he needs for any job. If he has to order parts, he stays on the project and monitors its progress. Best of all, he is not allusive and he stays in touch with his customers until they have a satisfactory solution and are happy. BTW, I know nothing of this guy in the picture with the pickup truck that dumped a mattress on someone's property! Stay away from that dude, and do not worry about working with Rick at Big Brother Security in Indianapolis. He deserves five stars *****!

Rick was very professional!!! He made me feel comfortable…read morewith him crawling the the walls in my home. Was highly knowledgeable about electronics. He came on time gave me an estimate that was in my budget and we set it up I got 8 cameras installed and he did an awesome job !!!! Trust me call this guy he's SUPER WORTH IT!!!! Thanks Rick

What a great experience with my Home Theater and Security. Nice people to work with Tom was very…read morefriendly and very clear in answering all questions. I was impressed in the options I had to get a high quality theater. Plus the security service rate was the best I found.

After reaching out to several companies (including the big box store who sold the equipment) to…read morecomparison shop based upon : * Quality * Price * Availability Guardian Media was the best! The team came prepared with all tools required to complete the job, they were punctual, professional and respectful of our home. We will use GMS again and give our recommendation to anyone with any audio/visual/media needs.

I didn't actually get to work with Guardian Media Systems, so I can't comment on how well they…read moredeliver their services. However, I did spend a lot of time working through a proposal with them and were impressed with their professionalism and expertise. I'm writing this review as advice for anyone soliciting quotes - at a minimum, check out what these guys have to offer... it's definitely worth your time speaking with them.

Very poor customer service. After hour service inadequate, responsiveness poor. Continuity of…read moreservice lacking.

I have had my old alarm with Nelson Alarm for approximately 21 years. I started having some false…read morealarms being sent in lately, and thought maybe, just maybe, after 21 years, it needed some service. And it did. Actually many of the parts had gone to rest and could not be purchased any longer. So, It was time for an upgrade. And what an upgrade it turned out to be. I want to thank Tasha, who pays attention to the customer and the needs and is very informative as to how this was happening at the same time (about) every day...My sales person, Bob Lewis, who understood what I needed, and did not even try to oversell me. and especially our technicians, Rex, and Gus, and Finally their installer Josh. Josh made sure that all devices were operating nicely and I could get any info on the APP that is now letting me talk to the alarm. His training was easily understood and very complete. Would I mention them to anyone? O yes, they are the best. If you go to them based on this review please let them know that Ray V sent you. You will see what I mean. They are priced well, and act quickly if there is a problem! Thanks for listening! Hopefully we'll have a sunny day soon.

Super quick and very helpful! The gas cap to my car is locked protected with a key that I…read moreconveniently lost right when my gas light came on. After buying a replacement lock and cap, I was desperately looking for a Locksmith company nearby, which conveniently was Tinder, I called beforehand, and the lady said that I could bring my by and she could check it out to see if she could help. When I got there, she was waiting in the parking lot for me and immediately took a look at it and went to get some tools to work on it. While she said it would be a difficult one to unlock, she was able to get it unlocked in under three minutes and I was only charged 10 bucks for it! I was super appreciative of them, and I will definitely consider them if I have other Locksmith needs!

They cut obscure keys well. No second trips…read more They even had blanks for Yakima bike rack locks. I've lost the ghost key that will remove the core from the rack, so ordering a key from Yak wasn't an option.