The company who had our alarms and camera system was bought out by . I never signed a contract…read more guys. It was on a month-to-month basis. We sold the building and they claimed I signed a contract that I had to give them 30 days notice plus they would charge an additional 30 days after that billing cycle. When we canceled the contract, we were only one week into the billing cycle and they for that month plus an additional month. Pretty practices. Glad I'll never have to deal with them again.

We are about a month into our service. Shalena was amazing to work with. She responded quickly and…read moreanswered all of my questions. I even had an issue with some of the contract language that the owner addressed personally. Dustin did a great job with the installation. Overall, our service has been great and their pricing was great compared to competitors.

Each time I have gone to Koorsen I have the same person help me by the name of Jeremy Williams…read more Jeremy works in the service department and is very knowledgeable, helpful, and kind. He is patient when I ask questions & always shows up with eager energy & a smile.

Fire in a Frat house, where I am the house mom. The sprinkler went off in one of the rooms and the…read moreFire Department responded. They turned off the sprinkler, and the security panel also went down. This all occurred in the middle of the night. Koorsen repairman responded within 90 minutes, got the fire alarm panel back up and running, and replaced the sprinkler head. He was so nice, patient, and helpful. If he had not responded as quickly as he did I would have had to remove 55 boys from the house. THANK YOU AGAIN FOR YOUR QUICK RESPONSE

We've used Digital Sight & Sound for about 10 years now and they're the only ones for us. Not only…read moredo they provide excellent and expedient service, but it's done courteously and professionally. We recommend them without reservations.

I recommend Digital Sight & Sound unconditionally. They installed security cameras, upgraded my…read morehome computer network, and configured an all-in-one remote. The work was first class, on time, and within budget. During the camera installation, the installer damaged a small area of my laundry room ceiling. DSS had it repaired, without question, or cost to me. Very impressive!

After reaching out to several companies (including the big box store who sold the equipment) to…read morecomparison shop based upon : * Quality * Price * Availability Guardian Media was the best! The team came prepared with all tools required to complete the job, they were punctual, professional and respectful of our home. We will use GMS again and give our recommendation to anyone with any audio/visual/media needs.

I didn't actually get to work with Guardian Media Systems, so I can't comment on how well they…read moredeliver their services. However, I did spend a lot of time working through a proposal with them and were impressed with their professionalism and expertise. I'm writing this review as advice for anyone soliciting quotes - at a minimum, check out what these guys have to offer... it's definitely worth your time speaking with them.

Personal and professional service! Helped with security needs in all aspects of our home. Highly…read morerecommend!

Very responsive and reasonable. Worked with us during our home insurance claim. Would recommendread more

Dennis responded quickly to my request and came the next day. He appeared young yet experienced. My…read morecall was for maintenance and general inspection for various issues. He found sealing issues and changed out a faulty part. He fixed what was needed and explained possible future fall maitenance. He spent over two hours on the job and charged less than $300, which included supplies and parts. He was highly recommended on other platforms which is why I gave him a chance. He was pleasant and had great customer service. I will use him for all my future HVAC needs.

I first hired Big Brother Security in 2008, when he first started out in business commercially. I…read morebecame aware of his work when he was designing systems and installing cameras and other equipment in large warehouses throughout Indiana. Since he was new in his business journey, he agreed to design a elaborate security system for my business. Obviously, the equipment is become better over time and I have worked with him over the years in supporting my system that has 24 cameras. He is always prompt when called, and he is dedicated to his work, as he is an engineer by background. Even designed a small discrete camera at an entrance with the doorbell included so individuals could ring the doorbell if they needed access to the facility. This particular unit has an armored cover and is very discrete, so we can see who wants to come in. He designed and fabricated this camera in his facility, and brought it to us fully built and ready to install. It worked immediately when he wired it in and fit our needs exactly! Only a qualified, experienced technical engineer could see ahead enough to plan a system that is capable of being upgraded without a lot of problems. I guess the thing I like best about Rick at the Big Brother Security is exhibited when you have a vendor that is technical enough, and visionary enough to not rely totally on out-of-the-box solutions, and is able to design a bullet proof camera that reliably works! I would not hesitate to recommend Rick for any security solution, for he is tried and true. I have never seen him in a pickup truck, he always works in vans so he can carry all the equipment and instrumentation he needs for any job. If he has to order parts, he stays on the project and monitors its progress. Best of all, he is not allusive and he stays in touch with his customers until they have a satisfactory solution and are happy. BTW, I know nothing of this guy in the picture with the pickup truck that dumped a mattress on someone's property! Stay away from that dude, and do not worry about working with Rick at Big Brother Security in Indianapolis. He deserves five stars *****!

Rick was very professional!!! He made me feel comfortable…read morewith him crawling the the walls in my home. Was highly knowledgeable about electronics. He came on time gave me an estimate that was in my budget and we set it up I got 8 cameras installed and he did an awesome job !!!! Trust me call this guy he's SUPER WORTH IT!!!! Thanks Rick

We used Castlewall in our last two homes, we wanted to stay with a local business. However, they…read moresold us a new doorbell that has had so many problems. They have come a few times to fix it, but now we can not get ahold of anyone. I emailed Patty on 3/25, then again on 4/3. She never responded. My husband emailed her on 4/10 at 9:49p and she responded at 9:53p. I guess you have to be a male to get a response. Patty, we enjoyed your company for many many years, but the last 3 years have been extremely frustrating. Also, I will attach my first email where I am asking for help.

We've been with Castlewall since our move downtown in 2013. They are truly a customer oriented…read morebusiness. Our inside camera wouldn't connect and Andrew worked with us remotely and when we still couldn't get it to work, he came out the next afternoon. When it still wouldn't connect, we decided to get a new camera (technology moves nowadays at lightning speed and six years is positively antique anymore). He had it up and running in no time. Thanks again for being a great company with great techs and terrific service.