Very Knowledgeable staff. When I had an issue with my 3D printer, the return process was simple and…read moreeasy.

I had a recent experience at this store that left me feeling very uncomfortable, and I'm curious if…read moreothers have experienced something similar. I visited with my husband to purchase an item that I had already planned to buy and had the cash for. While I was the one asking questions and making the purchasing decision, the employee consistently directed conversation and responses toward my husband instead of me. Even after my husband clearly stated that I was the customer handling the transaction, I still wasn't addressed directly. It did feel dismissive and not aligned with good customer service. As a customer, I think it's important to be acknowledged and spoken to directly--especially when asking questions and making a purchase. I didn't purchase the item I wanted directly due to this man's behavior.

Very fast service! I had received a text about an hour after dropping off my playstation that it…read morewas fixed and working.

This is a no frills electronics store and repair shop and located in the foresaken Washington…read moreSquare Mall. It is right next to a popcorn shop. You can get a deal on used electronics here. I purchased a used laptop. The gentleman there was very helpful and friendly. They also provide repairs and service. My experenice here was nice. If you are looking for some used electronics at a decent spot, this is your place.

Closing at 745 on a Saturday at a tourist destination is not how you impress out of town folks…read more Look, I'm sorry you're working the late shift, but YOU HAVE A JOB! Sell people your product instead of hiding in the back of the store. I predict this store will soon be out of business. And not a moment too soon!

Here is a shout out to the independent guy! This 'mom & pop' electronic repair shop was such a…read morewelcome relief to find. I had asked my friends where I could take my TV for repair. Most people had no clue and some suggested Best Buy and/or HHGregg. Ummmm...those places want you to BUY new electronics and would most likely give you an estimate too outrageous to even consider repairing. I was determined to find out if my TV could be fixed since it was less than 5 years old. I went onto Yelp with little success (sorry!) and then to Angie's List. THAT is how I found ITR. I spent some time talking to the owner on Saturday when I was dropping off my 37" Polaroid TV for repair. He has been at this location for over 30 years. BTW...if you are a member of Angie's List, there is a $10 coupon to use towards repairs. Unfortunately, we live in an era of everything being disposable. TV broken? Just throw it out and buy a new one. Yes, I admit, sometimes that is more cost effective, but look what that is doing to our environment! Landfills are full of non-biodegradable junk. Yes, there are electronic recyclers, but again, some people don't want to go to the trouble of finding them and just dump dump dump! It turns out that ITR Electronics has been seeing a great number of flat screen TVs lately for repair. They overheat and the power source burns out. That is what was wrong with my TV. It cost $189.95 (minus the $10 Angie's List coupon) to repair and now my TV is working like new. A similar TV would cost between $500-$1000 to replace...believe me, I looked. The owner suggested running a small oscillating fan behind the TV to keep it cool so I don't experience the same issues down the road. I will take his advice and hopefully the TV will be with me for years to come. I highly recommend this electronic repair shop in Indianapolis! It is located on the east side of downtown. Not the best area in town, so they close early (4:30 p.m. week nights; 9:00-2:00 on Saturdays).

My Samsung Plasma TV quit working last Friday and I had no idea who to call about repairing it. I…read morecalled ITR and Rick said I could bring it to the shop or he could come to my house. I live in Anderson, about 25 miles from their shop and the TV was to heavy for me to take in so I set up an appointment for Tue. at 9:15 and Rick was here at 9:15. He was very professional and had my TV fixed in about 30 minutes. The price charged was reasonable and has a 90 day warranty. I would/will recommend ITR. Very prompt and fair priced.

Stansifer Radio is my go-to shop for everything electronics! I fondley remember going there when I…read morewas a kid with my dad. He bought a super sweet Voice of Music reel to reel stereo setup. My my was really upset with him. Customer care is paramount as Stansifer's. The staff is SO friendly and accommodating! Great selection and value at every nook and cranny!

Great, knowledgeable customer service. The fellow with whom I spoke really knew his stuff and…read moreguided me away from an expensive, unnecessary purchase.

They had what I was looking for. Plenty of parking and a good selection. The salesman seemed like…read morehe really knew what he was talking about.

This place used to be pretty good but closed down recently sad really electrical components used to…read morebe just down the road now it 2 hour round trip or else order and wait

Well I've given them plenty of chances to earn my business. Did a show room visit. Was looking to…read moreput a golf simulator in my house. Jason came out April 18th to do measurements and get me a quote and design put together. It's June 25th now. I told him no rush, however I texted him to check in last month (May 2025). He said he emailed me the quote and design. I told him I didn't get it and maybe it went to my spam (which would be weird because we've exchanged emails before). Texted 3 times since then and sent an email. Crickets. Guess they don't like money ‍ Might've actually done a good job but they don't get that chance now. Ignoring potential customers is literally the epitome of bad business practices.

We put in an audio/video system including outdoor cameras, whole home audio, and "one remote that…read morecontrols all" about 3 years ago. It was extremely expensive, and now the remote doesn't work so none of the system can be accessed. There is a camera out, and we can't connect to the audio system from our phones because it now says we need a subscription to connect. No one answers the phone number any longer. Really?!??!

It has been just a week since I updated my review of Best Buy based upon my misadventures buying a…read morerefrigerator from them followed by purchasing haul away and installation services. While I had no plans to update my review, as the experience has finally wound down I decided it was appropriate to write a review based upon the entire process now that my old refrigerator is, in fact, hauled away and my new refrigerator is kinda sorta installed. As I'd noted, I'd had a poor experience eight years ago and since then have sworn off Best Buy despite an affection for the company from an experience interviewing with them many years ago. My refrigerator died not long before Labor Day. I'd never had to deal with replacing an appliance. However, I needed to get done fairly quickly since food was going bad and so were some medicines. I looked around. My space in my home isn't the greatest and dimensions had to really be just right. That wasn't an easy task. I checked quite a few places. Best Buy was having Labor Day specials and I found a fairly simple fridge at a great price. I ordered it as it had nearly perfect dimensions for my space. I scheduled delivery and opted for the install and haul away package. So far, so good. The first attempt at haul away/install occurred over Labor Day weekend on Saturday. I received advance texts with clear directions on what to do prior to their arrival. They gave me a window of time a couple days from when I placed the order. They arrived on time. The unfortunate part begins with the discovery that the dead fridge was hooked into my waterline underneath my kitchen sink. Apparently, Best Buy drivers are not allowed to disconnect what takes about five minutes. We discussed options and it was agreed that I would call them to set up a revisit. Within the hour, I had the disconnect done and called to schedule a new time. They said I couldn't do it. Despite being told to do exactly this, I was told I had to wait until the end of their shift so that the lack of installation/haul away was in the system. I was literally still within my delivery time. Never mind that one rep had already called me about it. So, I was stuck with spoiled foods and spoiling medications. So frustrating. So simple to fix. I had the fridge ready to for hook-up, I had the old fridge ready to be hauled away. Instead, I had to wait and buy the time I was able to actually put the revisit in motion only the 3rd was available (I was even off an extra day on the 2nd, however, by that point it was clear they didn't care about me, my meds, my fridge, or anything but their bottom line. After an afternoon spent trying to get things arranged, my frustrations boiled over. I came close to simply canceling haul away/install and arranging for another person to do it. I came close to returning it. I finally rescheduled for today, my next day off. I received the same reminder call. I asked them to make sure to send the manual (they actually did. Yay.). The delivery team was here on time in my window of 1-5pm (they actually arrived around 1:20pm and called 10 minutes away). Another fun catch: In addition to being unable to disconnect a refrigerator from water, they also cannot reverse the hinge on a reversible hinge (which I needed for my wheelchair). So, if you're keeping score. Install and haul away is a waste of time and money. Don't use it. They have all kinds of limits that are not in writing and I've yet to experience anyone interested in actually helping. If you've read my reviews, you know I lean positive. Out of 1800+ reviews, I have about 16 1-star reviews. This is easily one of the worst retail experiences I've had and undoubtedly the end of my relationship with Best Buy. There's not a chance I will use them again. As I told their social media, even after the initial issues there was a great chance of fixing the problem and helping me feel good about it. Best Buy failed at every point and, worse to me, never seemed to care. Best Buy? Bye-bye.

Do not buy electronics from here, they will not last more than a few years and they will not…read morereplace it - even if you have the original receipt and method of payment.