I walked into Best Buy on a mission. My Apple Watch strap had given up the ghost and I needed a replacement without waiting for Amazon to deliver it tomorrow, which is already next day but somehow still feels like too long when you want a thing right now. This is the singular remaining superpower of a physical retail store in 2026: immediate possession of the item you need. The Force of instant gratification remains strong, even here. Found the strap, mission accomplished, and then did what I always do at Best Buy, which is wander. Checked out the latest video games, browsed the Arcade1up cabinets, scanned the toy section, looked for MTG sealed products, circled the LEGO display. This is less shopping and more of a wellness walk with a receipt at the end. I was greeted at the door by staff asking if I needed help, which I appreciated even if my answer was essentially "no thank you I am just here to roam the sector." Here is the honest part though. Best Buy in the early 2000s felt like Coruscant at its peak, a sprawling, buzzing destination where you could spend hours and leave with something genuinely exciting. Walking through the Castleton location today feels more like visiting a once great Republic outpost that the Empire slowly drained of resources. The floor space that used to overflow with product now echoes a little. The video game section gets thinner every year as the industry goes digital. The whole experience carries faint Radio Shack and Circuit City energy, two names that should send a chill down the spine of any retail establishment still standing. And yet here I am, still going. Still wandering. Still leaving with something I could have ordered online but didn't because getting out of the house matters too. Best Buy is not what it was, and it probably knows it. But it showed up, it had my strap, and it gave my family a reason to browse on a Sunday. That counts for something in this galaxy. Four stars for a 3-star establishment that survives on convenience, nostalgia, and the slim hope that someone still wants to see a PS5 video game controller in person before buying it. read more

It has been just a week since I updated my review of Best Buy based upon my misadventures buying a refrigerator from them followed by purchasing haul away and installation services. While I had no plans to update my review, as the experience has finally wound down I decided it was appropriate to write a review based upon the entire process now that my old refrigerator is, in fact, hauled away and my new refrigerator is kinda sorta installed. As I'd noted, I'd had a poor experience eight years ago and since then have sworn off Best Buy despite an affection for the company from an experience interviewing with them many years ago. My refrigerator died not long before Labor Day. I'd never had to deal with replacing an appliance. However, I needed to get done fairly quickly since food was going bad and so were some medicines. I looked around. My space in my home isn't the greatest and dimensions had to really be just right. That wasn't an easy task. I checked quite a few places. Best Buy was having Labor Day specials and I found a fairly simple fridge at a great price. I ordered it as it had nearly perfect dimensions for my space. I scheduled delivery and opted for the install and haul away package. So far, so good. The first attempt at haul away/install occurred over Labor Day weekend on Saturday. I received advance texts with clear directions on what to do prior to their arrival. They gave me a window of time a couple days from when I placed the order. They arrived on time. The unfortunate part begins with the discovery that the dead fridge was hooked into my waterline underneath my kitchen sink. Apparently, Best Buy drivers are not allowed to disconnect what takes about five minutes. We discussed options and it was agreed that I would call them to set up a revisit. Within the hour, I had the disconnect done and called to schedule a new time. They said I couldn't do it. Despite being told to do exactly this, I was told I had to wait until the end of their shift so that the lack of installation/haul away was in the system. I was literally still within my delivery time. Never mind that one rep had already called me about it. So, I was stuck with spoiled foods and spoiling medications. So frustrating. So simple to fix. I had the fridge ready to for hook-up, I had the old fridge ready to be hauled away. Instead, I had to wait and buy the time I was able to actually put the revisit in motion only the 3rd was available (I was even off an extra day on the 2nd, however, by that point it was clear they didn't care about me, my meds, my fridge, or anything but their bottom line. After an afternoon spent trying to get things arranged, my frustrations boiled over. I came close to simply canceling haul away/install and arranging for another person to do it. I came close to returning it. I finally rescheduled for today, my next day off. I received the same reminder call. I asked them to make sure to send the manual (they actually did. Yay.). The delivery team was here on time in my window of 1-5pm (they actually arrived around 1:20pm and called 10 minutes away). Another fun catch: In addition to being unable to disconnect a refrigerator from water, they also cannot reverse the hinge on a reversible hinge (which I needed for my wheelchair). So, if you're keeping score. Install and haul away is a waste of time and money. Don't use it. They have all kinds of limits that are not in writing and I've yet to experience anyone interested in actually helping. If you've read my reviews, you know I lean positive. Out of 1800+ reviews, I have about 16 1-star reviews. This is easily one of the worst retail experiences I've had and undoubtedly the end of my relationship with Best Buy. There's not a chance I will use them again. As I told their social media, even after the initial issues there was a great chance of fixing the problem and helping me feel good about it. Best Buy failed at every point and, worse to me, never seemed to care. Best Buy? Bye-bye. read more

I appreciated Devin a lot at the Verizon kiosk... I couldn't figure out where to leave him a review for Verizon, but he deserves it. for $11 / month we have 10x more data, and he knocked $40 off our bill by making wise changes to a modern plan, so we got far more for -$30 net. Knew which plans gave $0 and which gave $950 for my phone trade in... just a knowledgeable hard worker trying his best. Could tell he was training well too his younger colleagues. read more

Do not buy electronics from here, they will not last more than a few years and they will not replace it - even if you have the original receipt and method of payment. read more

Amazing had a great time, very fast pick up, picked it up the day ordered, nice people and workers, 100% recommend read more

Best Buy - IT Services & Computer Repair Near Me - Indianapolis, Indiana

Younger gent in the Geek Squad named Cary was incredibly helpful. He assisted me with putting together some parts for a customer computer that I was struggling with, and was patient and thorough with his explanations. Other folks working were also helpful to the customers that I saw walking in, friendly crowd overall. read more

The store personnel are great. The delivery service and especially customer service are beyond terrible. Paid to have door direction reversed on an Electrolux stack I bought. First delivery folks did not know how to do it, so they scheduled an experienced crew - who also did not know how to do it. Third attempt for a Saturday - I explained it had to be morning or early afternoon. When no one called to confirm, as I had been promised, I called and found it was scheduled for between 3-7:30. Went to the store - was assured it would be corrected. Called to confirm. No longer in the system. Worst experience ever in getting a product delivered properly. read more

Great service Bought new Computer and Samsung tv Can't say enough good things about the service and help I got

I purchased some items on line, and picked up in store the same day, Best Buy charged my account twice, and know I have to wait to receive my money back. This is wrong especially when it's around the holiday. I won't ever do business with them again. read more

Outstanding customer service. Kelly was very helpful, she was able to answer all my questions. I was able to get everything I needed for my iPad/IMAC. Thank you Kelly read more

Went to Best Buy looking for xmas gifts. Most of the employees I interacted with didn't how much knowledge about the stuff they sell at that location. Good thing for google I was about to get the information I needed on the technology. read more

Best Buy - IT Services & Computer Repair Near Me - Indianapolis, Indiana

Wow, Best Buy has really gone downhill - all the way to the bottom! I went in knowing what I wanted and bought a top ranked TV, sales person was inexperienced but that was OK - at least that is what I thought. She told me it would take over a week to have it delivered even though the website said only 2 days, my Samsung is completely dead but I went ahead and said OK. On the day it was to be delivered I was sent a message that the delivery was not going to happen. The number they gave me to call was just to a computer so no person to talk to. I called the store, the person in customer service would not let me talk to the store manager and was extremely rude - he eventually said "have a nice day" and hung up on me. I called back asking for sales this time trying to talk to the person who sold me the TV, $2449.97 is not cheap for a 65". This person was eventually able to transfer me a person who could help me (no direct dial for some reason) - she said it was going to be another week! No Pacer playoff games, no Fever games and no Indy 500! What a TOTAL DISAPPOINTMENT. On the plus side, I purchased a TV from AMAZON later that day and they delivered and installed it the very next morning while saving me $1062.19! Amazon to the rescue! Installers were so nice, I had to tip them $100 - I'm still ahead almost $1000. Thanks AMAZON! read more

Came to make a return and was a complete waste of time. Two store clerks tried to tell me the item couldn't be returned because the box had been opened, despite what the website said and who I talked to on the phone. I ordered the correct item, but was given the wrong thing. The photos look the same on the outside, otherwise I may have caught it. Whatever. I'm not that far removed from my teens years where I hated being at work and just didn't want to do my job. I wasn't going to argue with some teens so I took it to another store and returned it with no issues. But this is sadly why I didn't want to stop by this location to begin with! I purposely order on Amazon for this reason. I was already given the wrong item to begin with, the least BB could would be to make it easy for me to return it! read more

Looking to cash out on a laptop but sat in the apple area for 30 minutes watching the associates walk pass me. read more

Best Buy - IT Services & Computer Repair Near Me - Indianapolis, Indiana

I decided to treat myself this holiday to a big screen Smart TV and I knew Best Buy would have the best deals. I went online for the Best buy Indy store, and sure enough, the prices were terrific for Black Friday. I even compared the prices to Target and Wal-Mart, and by far, Best Buy Indy had the best deals for Smart TV on Black Friday. I decided to go with a 65" Roku TV that was on sale for $339. I found this to be an incredible deal! The Best Buy Indianapolis store itself is nice and the staff are wonderful and do a good job answering questions you have on products. The store is easy to move around in and they have a great selection of products in the store as well as online. The customer service is great when it comes to inquiries about purchases. I have not had an issue with Best Buy on a purchase. GEEK squad is an excellent purchase for protection and support on your computer as well as any products. I have had Geek Squad support on my laptop for many years, and they have been very helpful and professional on fixing issues with my laptop. Best Buy is a wonderful store with excellent quality staff and products. I would request anyone to shop at Best Buy. You will find a great deal! read more

Best Buy - 65" Smart TV black Friday deal - IT Services & Computer Repair Near Me - Indianapolis, Indiana

I have spent over $10,000 in home appliances and purchased the warranty plan. When I tried to use it, I was told I have to pay. Service at this store is terrible! read more

Matthew was awesome in educating us on the different types of ethernet power line adapters. We were able to select the right one which fit our needs. We tried it at home and internet in my room works great! I highly recommend checking Matthew for your internet wireless/modem needs. read more

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After a meeting on the north side, my wife mentioned she wanted to look for a computer (one that I wasn't tying up writing Yelp reviews on). She was looking for a laptop that was average sized and would do the basics. She suggested Best Buy which was just a short drive to the out buildings at Castleton Square. We were greeted as we entered and when we headed over towards the computer, one of the staff named Sarah saw us and asked if we needed any help. Boy, did we ever! So, after a few questions about what we thought we wanted and what we needed the machine to do, she showed us four types including the one my wife ended up purchasing. It was an upgrade from one of the early ones she was shown and this one was on sale for the same price! While there, she also picked out some software and accessories that would make getting the machine more ready to go. Since the store is nearly an hour from our home, we were able to take the computer with us to the Avon store to have the Geek Squad set up everything for us. We simply dropped it off there and asked for a one day turn around to have the machine ready to go. Overall, I was very pleased that Sarah offered help and walked us through the process from start to finish. This was so much better than experiences I've had at other electronics stores, including other Best Buys. Review #3677 read more

Best Buy - exterior - IT Services & Computer Repair Near Me - Indianapolis, Indiana

We were picking up a new computer that was set up by the Geek Squad yesterday. (We were 5 minutes late for our appointment.) We tried to call ahead to let you know, but was unable to get through. We were greeted by a multi-colored hair male employee. His appearance was very disturbing. From the start, he was offensive. We are 80 years old. I guess he thought we were completely senile and talked down to us. Really! You can't be a little patient with older people? His attitude was unacceptable and his tone was abrasive. He also acted very rushed and pressured to get rid of us. The day before, we dealt with Cody. He was wonderful. It was a totally different experience. Kudos to Cody!!!! If Cody had helped us both days, I would have given 5 stars . read more

Not friendly and ignored me. So I decided to make a purchase somewhere else due to poor customer service.

Terrible customer service. Cashier texting on his phone and not friendly. Employees walking right in front of me without asking how I was doing or even taking the time to say excuse me. Just all around rude. I will not be returning read more

I had an appointment to have my phone repaired. Someone from Best Buy, probably the technician, called to tell me they were not authorized to work on my Samsung phone. An hour before my appointment! The Best Buy website said they were authorized. I asked the tech why he waited until 1 hour before to call. He had several excuses. I told him they had terrible customer service and he hung up the phone while I was talking. I'm never going back to any Best Buy! They really deserve no stars! read more

Fun places to stop by and shop for electronics, and be sure to sign up as a total tech member as it has some great benefits.

Best Buy is where I go to get a deal on electronics mainly by shopping their "open box" items or if I need to have my computer repaired since I purchased it at Best Buy. This particular location has some awesome employees that I have the pleasure of working with when I go to make a purchase. If I need help with a particular issue at the store level that they can help me with, they are willing and ready to help. I appreciate that especially because working in the retail industry can be challenging and dealing with customers all day, day after day, who may not be on their best behaviour can be maddening. My experience with the Geek Squad team at this location has been good too. I had to take my computer in for repair. The Geek Squad "agent" made sure that the vendor knew exactly what the issue was and because they explained it with precise detail, it helped the vendor authorize a replacement. Overall, my experience at this Best Buy location has always been positive which is why I keep returning. read more

I went here for help with an issue I've had with IMovie for a while now. They were impossible to reach on their website and I finally set up an appointment with them over the phone which took 30 minutes. I get there early and there's one guy working who is talking with a customer. He realizes I have an appointment and just helps both of us at the same time during MY appointment. I asked him multiple times of what he's doing will delete my project that I've been working on for days. He says no repeatedly. He ended up fucking up my project even more and didn't resolve the issue I had. This shit is terrible. read more

Had the product I was looking for although it was not in the floor and I had to ask. I had a hard time getting help also and the service persons were being distracted by people walking up and not following the line order, leaving a couple of us to stand there for a period of time. Otherwise, a good and efficient experience. read more

They do have a wide selection and timely delivery if needed, but I am annoyed by Total Tech false advertising. You pay $180 for this service which is supposed to give you extended warranties on the things you buy- but if you don't continue to give them an additional $180 each year thereafter, the "extended warrantee" goes away. Since appliances generally have a warrantee when you buy them, claiming this extends it if you have Total Tech when you buy something is false. read more

Was planning on buying a 65 inch TCL tv. Went into the store to see if I'd be able to transport it in my car. The salesperson told me I could get it delivered for free so decided to take that route. Ordered online and scheduled a delivery date. They called a few days before to confirm the date. The day of, I got a text message confirming their delivery within a 2 hour window. And I got a call when they were 15 minutes away. Pretty great delivery scheduling. And the guys who made the delivery were very friendly and set up the tv for me. Great delivery service, highly recommend them. read more

Waste of time. We purchased a refurbished laptop online through Best Buy and was sent the same brand of laptop but one that did not have as much memory storage. Went back to the store to return and purchase another one. Once again we were shipped a lesser version. This is a laptop for an employee at work and now we are already behind two weeks. I go into the store to purchase a laptop for the third time. The manager assists and finds me a new laptop within the same price range and RAM to purchase and install so that we will have the memory capabilities that we need for our IT department. It was going to take over a week to ship the laptop so he paid for three day delivery and waved the fee for us due to the issues we had faced thus far. He also comped our genius appt to install the RAM. Yesterday I dropped off the laptop and ram and the geek guru asked if I was sure it was compatible, I responded saying yes because an employee from your store purchased it for me. I get a voicemail two hours later that it is not compatible and there is nothing we can purchase for this laptop to have enough memory storage that we need. So we wasted a month trying to get a new laptop and time I have spent going back and forth to the store. I called today to have them return in and refund everything. Took about 20 minutes and although they are returning everything I didn't even get a "sorry about that, or what can we do for you next time". That will be the last time I shop at Best Buy. Thank god for Amazon. read more

Thank GOD I already knew what I needed before coming in and that I didn't need any help from a sales associate! Most associates were either gathered around each other talking amongst themselves or could care less of the customers that were there. read more

Employees kept walking past and wouldn't give us the time of day when we knew what we wanted and there was hardly anyone in the store, waited about 20 mins and left read more

Walked in today looking to purchase 2 smart TVs for my kids. Approximately 6 to 8 employees were standing and conversing 20 feet from the entrance. Did not sound like a meeting. I continued to the Theatre department. While there for approximately 20 minutes with no assistance. I was irritated. I walked over to the cell phone department and asked for assistance. The older gentlemen used his walkie talkie to ask for me to be assisted for it was not his department. As I walked back toward the Theatre dept., it seemed as if 1 or 2 of the associates were about to head my way. After another 5 minutes of me standing by the 2 smart TVs I wanted to purchase, the older gentlemen walked pass me again and said, no one came over to help you yet? I said, "no and by the way don't bother, I'm leaving. I know when my business is not valued." I walked out, drove to Walmart and purchased the 2 Smart TV's with the extended warranties. They had a great young man who used to work there and he was a manager. I believe his name was Nami or something like that. He was awesome! I guess he left to work for a better company. Castleton's Best Buy customer service has gone straight down hill. Sorry to say you lost a very loyal and longtime client. Such a disappointing experience. read more

In store experience okay, they didn't have the iPad in stock with 10.9 screen to use Magic Keyboard with! I went online in store and purchased a new iPad, it was schedule for delivery 1-4-24, it never arrived! They then lied to me in a email and in several chats, and on the phone! They told me it would be refunded to credit card, after many, many contacts story was the same, you are getting a refund. I then receive email saying that I sent it to my address that I lived at over a year ago, and error was mine so no refund! I then informed them since the charge went thru I could/would not have used wrong address as the card would decline! They reviewed everything again and then say no refund or replacement! Keep in mind I have purchased a refrigerator, washer/dryer, cell phone, induction cooktop, and several tv' in the past 2 years... SHAME ON YOU! Then a few days later automatically renewed my membership, and are refusing to refund that money! GOOD BY GEEK SQUAD! read more

Best Buy seems to be making a comeback. Gone are the days of the store being full of racks upon racks of DVDs and CD. Now the store is more of a mix of a variety of electronics, small and major appliances, tvs, audio equipment, cameras, video games, etc. They even still carry a few cds and dvds; however, it now covers less floor space. One of the advantages to still shopping at Best Buy is if you need to find something and have it ASAP, you can search their inventory prior to stepping in the store. I love their online feature in which you can shop for the item that your looking for and have it waiting for you at the customer service desk when you arrive. One of the major drawbacks to this is that you could find yourself waiting in said customer service line to pickup you items, so it might actually be quicker to just walk in and pickup the items yourself. Overall, the staff is usually friendly and helpful. I can't comment on their Geek Squad offerings, as I never use their service, but if I am looking to replace a camera, cords, or headphones ASAP and I'm in the area, it isn't a bad place to shop. read more

If I could give this place zero stars I would. They have HORRIBLE customer service. Also their return policies and price matches are made so you as a customer could never benefit from it. I will NEVER buy another electronic here in my life! Just a warning STEER CLEAR from Best Buy and just buy directly from the manufacture you will be way better off! read more

Don't schedule a simple drop off delivery. I scheduled a week in advance with there usual ridiculous 4hr window just to drop off a TV and nothing not even a phone call. read more

Worst Beat Buy by far. Not a huge Best Buy fan to start with. Went to browse a few items we were considering purchasing for our home and the sales associate was incredibly rude. I was looking at a Viking stove on display and the sales guy told me not to touch any of the appliances as they had just wiped them down. I find that to be incredibly rude and discourteous. The point of displays are to touch them, open them and see what all features they have. Needless to say I will take my business elsewhere. read more

Very poor customer service by Geek Squad installers at this location. I needed help just pairing my Viper remote start I just bought inside the store, but was refused any sort of help. Best Buy originally installed the Viper remote start, which is why I went back. they said there's absolutely no time to help me, and I should just "google it, because it's simple". Yet, wouldn't help me for 5min. I love Best Buy for years. This is definitely an outlier, but still poor customer service. I ended up returning my purchase and now may look elsewhere. read more

I needed car stereo install. Called to make an appointment, they aren't installing for the next ten days.

Best Buy is the worst. I had Covid for 6 weeks during Christmas and holidays, which included a short stay in the hospital. I opened my gifts in Mid January that were purchased day after Thanksgiving from Best Buy by family members and air fryer had a dent in it and bread maker did not work. Customer service stated I had only 15 days to return from date of purchase which would have expired by Christmas day Covid or not. Needless to say no one I know, be it friends or family will ever buy anything from Best Buy again! read more