Great experience with 'Chris' at this location. Took at least 1.5hrs of his time just to help me…read moretroubleshoot and address a hardware issue on my ancient iPhone6s. I had experienced terrible service at the Zionsville (Whitestown) Location but this store renewed my trust. Thanks,

Hi Chris - I was setup with a "free" trial of internet air for a month by a former employee back in…read moreAug/Sept, returned the equipment and then was charged over $130 for the "free" service. I have spent months trying to get this resolved, have been sent to literally ten different ph#s (two of which they sent me were to disconnected numbers). Connor at the branch has been great, but his form to correct this was denied. So for a family that spends over $600 a month with AT&T, I find it ridiculous that I now have to consider pulling all our accounts that we have had for at least a decade over this. It makes no sense to me for this to be happening. Now I have been sent to collections for the first time in my life and at this point I will definitely consider leaving AT&T.

The service in this store is real bad. For a Saturday morning of a weekend before the holidays they…read morehave one person working. He's trying the best he can but spending 45 minutes trying to fix a watch while a bunch of other people are trying to get help is a poor customer experience.

Ummm yeah. I don't know where to start. When I first suggested management call me about my…read moreexperience I got a look that suggested I was crazy. I am not crazy. It's Christmas Eve and AT&T has blocked my phone from being used. So yeah. I'm going to need to speak with an individual in upper management. This entire ordeal has been a nightmare. Long story short. I've been told conflicting stories from the store and 611 about what needs to be done in order to resume service. And this has nothing to do with billing since my FIRST due date is 1/2/25. I am beyond furious!!! Did I mention it's Christmas Eve and I don't have a phone??? I have to wait until the 26th to get this resolved. This is a very bad business practice. I will be expecting contact with upper management once this is resolved. CHRISTMAS WITH NO PHONE THANKS AT&T.

Walking in and no one greeting me or customers after me is completely insane especially after at…read morethe time that we waited. Whoever is the manager at the location needs a serious meeting about hospitality and communication.

Let me just say that if you are on a fixed income DO NOT use this company. I was deceived by an…read moreemployee that works for ATT about prices and due dates. Since coming to this company not only is the price I am charged for my services different from the agreed amount but that amount is withdrawn from my account twice in one month. I don't know about your situation but being disabled and only being paid once a month puts a big strain on my fixed finances that are available to be used. The overdraft fees you have to pay in order to bring your account even, just causes a whole different set of challenges. Unfortunately I found out these details past the 15 day cancellation point.. If you wanted to simplify your billing payment process by getting all your services from one company, DEFINITELY DON'T GO HERE. While you may think all your services are coming from 1 company, your different services must be handled by different parts of the company that you must explain the situation to each and every person you talk to. Not only that, but whenever you make any changes with this company you have to wait 2-3 billing cycles for the changes to take effect. Don't be deceived in thinking that the money you are promised when you came to this company would be paid in 1 lump sum for your phones, it is not. YOUR PAYMENT IS DRAGGED OUT OVER 3 YEARS, AND YOU CAN DO NOTHING ABOUT THIS; IF YOU LEAVE, YOU LOOSE THE MONEY YOU ARE OWED FOR YOUR PHONES AND YOU CANNOT GET YOUR PHONES BACK. So above all, this company is deceptive in its practices, overcharges, only open M-F and makes it very difficult for you to actually talk to a person when you call in. !!!!!!DO NOT USE THIS COMPANY!!!!!!!

Terrible service. Terrible check in "system". Just absolutely awful experience…read more We walk in and they are busy, understandable. One guy tells us to look around or have a seat... okay. Several people come in after us and another guy checks them in... about 15 min later he asks if we've been checked in. We don't know... we hope so... nope. So all the people that came in after us were served before us. The guys working didn't care one little bit that they screwed us. We even ordered online and were just picking a phone up... still took over 2 hours as we saw the people that came in behind us come and go... I HIGHLY RECOMMEND going somewhere else if you can. These clowns can't run a store to save their lives and don't care even one little bit when they waste your time.

Working with Derek. Was hoping to work with Ian but he was busy. But Derek was GREAT!! He was nice…read moreand very patient because I had a lot of questions. Showed me how to save some money also. Went over all of the options and selections for me. Will definitely be my store of choice in the future!!

Kevin and Pon were very helpful and provided a hassle-free, affordable, and simple solution to…read morereplacing my phone. Best customer service I've ever experienced.

This place is actually so stupid. Get better employees because wtf? I came here an hour before…read morethey closed, yet their doors were locked. I went to repair my screen because it's cracked and these employees had NO idea what to do. They pulled something completely different from what I needed, then told me I need to head to Muncie to get this fixed?? Be so for real right now. They need to get ACTUAL employees, not some random people off the street.

Aniah was awesome, very knowledgeable, kind and sweet. One of the best interactions I have ever had…read moreover at At&T. She was kind enough to write me notes and build me a quote for me to reference back to. She was the only one in the store and running it like a rock start with all the people.

Kory was so helpful today. He helped me signup for a plan and educated me on how to save money on…read moremy plan. He also gave me information on purchasing my new phone in the coming months. He is very knowledgeable, professional and kind. He made my experience pleasant and efficient.

I actually dropped my phone and it cracked pretty bad. I called to verify if they allowed walk -…read moreins and the pricing, even though I thought $130 was steep for an Xs - I really needed it fixed. I came by and Cameron was friendly and quick to repair it - he even showed me the hardware of my phone! Thank you!

They were very helpful & knowledgeable. It suddenly got very busy, there was only one tech but he…read moreremained super patient with the person in front of us, even though it was evident the issue was not something he could help her with from his store/service. He gave us a realistic time frame & we came back later for our product without a hitch.

I was having issues with my iPad, went to the Apple store in keystone crossing. Up on entering the…read morestore, I was greeted with the warmest welcome from the host. I was able to sit down with a genius, the genius name was Chase. Chase was very good, very friendly as well as patient. Great experience, I will become a regular at this store. Thank you

This store is EXCITING and even more exciting if you are an Apple person. They display all of the…read moreApple products so you can have an on hands experience. They also will help you with your Apple products if you don't understand them and if you want to be an apple expert, they even hold classes to teach you how to use their products. When ever I tell that to my friends they are shocked because they didn't know they held FREE classes. The fashion mall can be a little overwhelming but there is an entrance to the Apple Store without having to go inside the mall. You really have to check this store out. They are always busy so if you will want to make an appointment ahead of time if you need help with your Apple products or you will have a long wait if you just walk in.

Shout out to Blewey! Hopefully I spelled his name correctly but his customer service was TOP tier…read more He helped me with additional deals after purchasing my new iPhone 17 pro max. I told him I didn't have the best experience from another location in town and he stepped right in and assisted me. I also purchased a watch and iPad. Thank you for support, humor, energy, and care. It meant more to me than you know! Thank you! - Leah

I would highly recommend this location. My husband and I stopped in to investigate new updated…read morephones. Jon Hernandez spent 3 hours with us setting up our new purchases. He did not try to upsell us, and we very much appreciated his honesty. He fully explained all charges and was very patient with us "old folks". His customer service was exceptional!

I need a new phone and this was my second Verizon store of the evening. I can wait for service but…read morethis store did not even acknowledge my presence. There was no good evening, hello or hi. There was no "I will be right with you". The only action was my exit.

As a military veteran, I have been in a lot of Verizon stores in a lot of places over the years and…read morethis location is definitely in my top three. My husband and I were dealing with a laundry list of things and the Apple Store at Keystone directed us to this location so we could set up the non-phone devices on our billing plan instead of paying cash upfront. Walking in, it looks like a typical Verizon location with a handful of displays and some seating. I had googled them so I knew this was a franchise location and not a corporate location but I trusted the Apple staff - I am so glad that I did! The first time we were there, we sat down with Harold who was friendly and energetic. He got us all the information we needed and helped us start the process. My husband's watch had to be ordered and my phone was toast. Harold handled all of it with humor and professionalism. He got us set up with new devices and gave to me a fair window of time to get the corrupted files off my old phone to avoid transferring them and continuing the cycle of damage. When my husband's watch was delivered, we returned with the files deleted and sat down with Jon who is a delightful and personable man with unending knowledge about the devices and the services. Somewhere along the way, I had messed up and skipped a step with completely remiving the corrupted files and he expertly guided me through what I could and could not do to achieve the best possible outcome. His confident demeanor was incredibly calming. Through conversation, he ended up sending us out the door with even more hardware. Unfortunately the transfer process from my old phone to my new phone clocked in at four hours - one hour past closing time. He provided to us multiple options so that while we were welcome to do so, we didn't have to hang out in the store. We opted to go to dinner and check back in. When we returned a couple of hours later, there were still hours to go so we chatted with Alex (delightful and helpful) and Luther (they are both store closers) who suggested we take both phones, continue the transfer process at home, and bring the old phone back the next day. Perfect! We returned the following day and finally sat down with Luther to finish the trade in process. In keeping with the vibe of the store, he was upbeat and amiable. He quickly processed the return and had us on our way. So four associates, two iPhones, two iPads, two Apple Watches, one home internet box, and a ton of laughs later, this is our new go-to for everything Verizon related. Definitely recommend.