Great experience with 'Chris' at this location. Took at least 1.5hrs of his time just to help me…read moretroubleshoot and address a hardware issue on my ancient iPhone6s. I had experienced terrible service at the Zionsville (Whitestown) Location but this store renewed my trust. Thanks,

Hi Chris - I was setup with a "free" trial of internet air for a month by a former employee back in…read moreAug/Sept, returned the equipment and then was charged over $130 for the "free" service. I have spent months trying to get this resolved, have been sent to literally ten different ph#s (two of which they sent me were to disconnected numbers). Connor at the branch has been great, but his form to correct this was denied. So for a family that spends over $600 a month with AT&T, I find it ridiculous that I now have to consider pulling all our accounts that we have had for at least a decade over this. It makes no sense to me for this to be happening. Now I have been sent to collections for the first time in my life and at this point I will definitely consider leaving AT&T.

The service in this store is real bad. For a Saturday morning of a weekend before the holidays they…read morehave one person working. He's trying the best he can but spending 45 minutes trying to fix a watch while a bunch of other people are trying to get help is a poor customer experience.

Ummm yeah. I don't know where to start. When I first suggested management call me about my…read moreexperience I got a look that suggested I was crazy. I am not crazy. It's Christmas Eve and AT&T has blocked my phone from being used. So yeah. I'm going to need to speak with an individual in upper management. This entire ordeal has been a nightmare. Long story short. I've been told conflicting stories from the store and 611 about what needs to be done in order to resume service. And this has nothing to do with billing since my FIRST due date is 1/2/25. I am beyond furious!!! Did I mention it's Christmas Eve and I don't have a phone??? I have to wait until the 26th to get this resolved. This is a very bad business practice. I will be expecting contact with upper management once this is resolved. CHRISTMAS WITH NO PHONE THANKS AT&T.

Sometimes you just have to go into the store to purchase accessories for your mobile phone…read more Especially if you want a unbelievable deal. I picked up some accessories for a mere $5 in store. Service is usually OK at any AT&T store but unlike the old days where chatting with the employees was always guaranteed because they made you feel like family, it's more like a transactional based experience now. No longer can you get your phone fixed in store and no longer can the store employees handle all issues with service, contracts, etc. so store employees may end up making a call to the 800 number for help. I do not particularly care to have my name displayed on a big TV screen or called out like I am at an auction and wish AT&T would take page out of other companies playbook where you are alerted on your phone that it is your turn to get service. The stores are usually short staffed or understaffed so expect a wait unless you are the first customer of the day.

Wish I could give 0 stars. Bought a new phone and upgraded my plan. Agents on two separate visits…read moreincorrectly coded the upgrade and we were charged overage charges. On third visit agents didn't understand how it could have happened and connected us with customer service on the phone. After a 2 hour back and forth I finally convinced the agent we should not be responsible for charges. Go to another store or change providers!!!

I have to admit that when I realized I was going to have to stop in the AT&T store to fix a problem…read morethat I was having with my new iPhone that was just delivered to the world that day, I felt total dread. Ive never had a good time changing over my phone and then having to go into the store on top of that just isn't my thing. BUT a working phone was needed so to the store I went. I was surprised to find that it wasn't too busy (thankfully) and was greeted by Justin the moment I entered the store. I told him my issue and he expressed empathy for my situation, ensured me that he could fix it and was happy to do so. He asked permission to look at my phone and got to work. Thankfully the issue itself was not a big deal so it was quickly realized that this would be a quick fix. He got my update started and invited me to stay in the store while it updated if I wanted. The service was on point and frankly that's all that matters to me when I have an issue. Good work.

Terrible store and extremely rude service. I will never go back and you shouldn't either.read more

Kevin and Pon were very helpful and provided a hassle-free, affordable, and simple solution to…read morereplacing my phone. Best customer service I've ever experienced.

I'm very disappointed with AT&T's recent service. Before I even get into this specific location,…read morelet me explain why I -- a long‑standing, good‑standing customer -- had to go in person in the first place. I recently moved and needed to transfer my internet service. According to AT&T's website and reps, it should be simple: enter your new address, confirm coverage, and find out whether you can bring your existing equipment or need a tech. Easy, right? I started with a phone call. The wait time was long, but I followed the texted link and tried the website. I got a "something went wrong" message. No biggie -- maybe the app was down. I gave it the weekend. Sunday evening, I tried again: website, app, even resetting my login. Same issue. My thought process was: it should be as easy as unplugging the box at point A and plugging it in at point B. I'm not an internet provider, so I wanted to confirm the right steps and keep my service with the company. So I called again Monday. The rep (JJ) said he needed to transfer me to another department to "plug in my address," even though I already knew AT&T serviced the area. He said it would be a two‑minute wait -- fine, considering I'd already been on the phone for 20+ minutes. The transfer barely connected before the call dropped. The line was busy. No call back. Just... goodbye. At this point, I was frustrated. I work from home and had a meeting within the hour. I'd already burned through my hotspot data from the move, so my work laptop wouldn't connect for security reasons. I ended up taking my meeting on my phone with spotty service. Afterward, I drove to this AT&T location hoping to finally get things resolved. That was another 20 minutes gone. When I arrived, I immediately noticed a shift from the AT&T service I'm used to. There seemed to be three staff members: one man and one woman helping a customer together, and another woman helping a man cancel a service. Two things stood out right away: * The woman assisting the cancellation was clearly texting or scrolling on her personal phone behind the tablet. * In the pair, one staff member was acting as a translator. My issue is this: I needed a simple service that took less time to complete than my entire wait. I don't understand the staffing execution that day. It took 11 minutes from the moment the rep asked what internet I had to the moment I walked out the door. And -- as I suspected -- the box is a self‑install. He only ordered me a new one (oh, woo flippin' who ), which still takes days to ship. I can understand if the staff member translating was in training, but they weren't really contributing to my interaction. They barely spoke, barely assisted, and it made me wonder why customers weren't being divided and helped more efficiently. And to the staff member on her phone: as a young person myself, it was disheartening. Whatever was on your phone, I'm not sure why it took priority over the customers in front of you. In the adult world, respecting the business you work for -- and the people who pay their money for it -- matters. Overall, this experience was inconvenient, frustrating, and far below the standard I've come to expect from AT&T.

Travis is GREAT!…read more Great service at this location and the staff knows what they are talking about for sure! I have been an AT&T customer for about 2 years now, and love visiting this spot for any account or upgrade needs I have! Not sure why there are negative reviews, some Karen's will Karen.

Aniah was awesome, very knowledgeable, kind and sweet. One of the best interactions I have ever had…read moreover at At&T. She was kind enough to write me notes and build me a quote for me to reference back to. She was the only one in the store and running it like a rock start with all the people.

After I was treated with much rudeness and disrespect at Cellular Sales at 1111 E 86th Street, I…read moreentered this location. After I told the two gentlemen working about my experience at that location, tthey assured me that they could help me. Cameron helped me activate my SIM card which took all of 5 minutes (something that the associate at the other store acted like she couldn't help me do and that it would be a lengthy process etc). I also purchased a cable from them and if I had been eligible, I would've upgraded my phone with them on the spot. Cameron and Hardeep were very professional and personable and just based off of this interaction, if I ever need assistance or want to make a purchase, I will use this location. I had actually considered leaving Verizon based on the way I was treated at the other location, but due to my positive experience here, I have no problem remaining a loyal customer.

I actually dropped my phone and it cracked pretty bad. I called to verify if they allowed walk -…read moreins and the pricing, even though I thought $130 was steep for an Xs - I really needed it fixed. I came by and Cameron was friendly and quick to repair it - he even showed me the hardware of my phone! Thank you!

I had to come to the Apple Store because my fell out of my hand and ended up having green light on…read morethe screen. Thank goodness I had apple care, so I had to go to the Apple Store but before going I had made an appointment. I only had to wait about 5-10min from when I walked into the store and told them who I was and what I was needing until the person came to check out my phone. They had noticed that didn't have the part to fix my phone that day but said the item would possibly be a week or so before it came in. The employee was great at explaining everything to me. It ended up being two days later the part was in and I was able to get my phone fixed. I didn't have to pay anything due to having Apple care. It took them about 2 hours to fix my phone so I left the store and came back. They had my phone ready and the screen looked like it never was messed up when I picked it up. I was happy about the wonderful customer service and also how organized the store was. I had bought wall cube because I noticed my phone had been charging slow which the guy explained to me what the issue was and recommended for me to buy a cube in order to assist with that issue. Since buying the cube my phone has been charging like a champion!

What is the point of making appts when you can't get anything done? Only response was basically you…read moreshouldn't have taken an appt @ 6:40 if you wanted something done today. Then why have late appts? So now make another appt to drop it off and a third to pick it up. Ridiculous. Not very customer-forward. They care less about the people in for service or here for pick up than they do for people who are buying new phones.

Shout out to Blewey! Hopefully I spelled his name correctly but his customer service was TOP tier…read more He helped me with additional deals after purchasing my new iPhone 17 pro max. I told him I didn't have the best experience from another location in town and he stepped right in and assisted me. I also purchased a watch and iPad. Thank you for support, humor, energy, and care. It meant more to me than you know! Thank you! - Leah

I would highly recommend this location. My husband and I stopped in to investigate new updated…read morephones. Jon Hernandez spent 3 hours with us setting up our new purchases. He did not try to upsell us, and we very much appreciated his honesty. He fully explained all charges and was very patient with us "old folks". His customer service was exceptional!

I am not entirely technophobic--but I'm pretty close. I'm comfortable with my mid-20th century…read moredumb phone and had no desire whatsoever to join the 21st century. And yet, for business reasons, I found myself in front of Austen at this location. He is so patient, calm, and direct that I came out with exactly what I needed and not at all disturbed by my transition into the modern world. Recently I had a problem understanding my new bill (that includes the new technology Austen set me up with). Austen helped me call in and talk with a representative at Verizon to get it all sorted out. Austen was by far more professional and easy to work with than the phone representative. I now consider Austen my go-to guy for all phone-related business that we will need as my organization expands.

I need a new phone and this was my second Verizon store of the evening. I can wait for service but…read morethis store did not even acknowledge my presence. There was no good evening, hello or hi. There was no "I will be right with you". The only action was my exit.