This place is honestly a joke. Not once but twice has my mom brought her phone here and the repairs…read moreonly temporary. First time less than 3 weeks, second time less than 3 hours. And the customer service isn't good. You bring the phone back to get "repaired" again and they charge you more because it "left the shop working". To me it's just unprofessional, and money hungry to charge for a repair that needs fixed twice . Won't be back, won't recommend. They're also very vague with what they do repair, they say they order parts , replace things and do all this and that. But you never exactly hear what was done. It's not written down it's not answered when you ask the owner . They say they have "paperwork" but no copier . The paper work has no details. No pre inspection notes , no parts no replacements . Phone battery died after it left the shop, worker told me it left with good battery #s and it's extra charge to replace the battery. Note says it was shown and documented Low battery numbers yesterday, didn't mention it , didn't show paper work till I asked for it today . NOTHING . A joke . Scam scam scam.

Robert is the man!…read more Mentally spiraling from my inability to AUX, a change was in order. My rash decision-making led me to pay for a new charging port rather than a new phone. We all have our flaws, mine a loyalty to a battle-tested iPhone XR. Albeit a new location, this guy has been saving technological hides for years. I'm grateful for his speedy work and thorough checks of other phone health portions. Whatever the phone needs, this is your guy. Big ups!

Feb 2026. So I'm the one with the mega durable phone case and the pour-on screen protector and I…read morestill managed to crack my screen. Went to the Verizon store, they started my insurance claim, and sent me over here. It was a Sunday and they couldn't get it done that day, so I went back on Monday. Nick was a joy and handled everything, and also checked other perks of my insurance (cleaning etc), plus got me a coupon for a new clear coat so I got everything fixed same day. Super pleased with the results. I also learned they will recycle old electronics. #ReviewsByRL

Dropped my phone this morning and was devastated!! I remembered I had insurance but was wary that I…read morewould need to pay a high copay but a quick claim on Verizon website I was able to drop my phone off at 1:00 p.m. on a Sunday and by 3 pm my phone was fixed with a new screen and a screen cover!

I had a great experience here. I saw they were well-reviewed so stopped by after work to see if…read morethey would make an appointment to try to replace my cracked screen on my iPhone 6sPlus. There was only about 15 minutes to closing. The young lady took a look and said sure. Then she offered to do it right then! At 6:00 she locked the door and then finished. The charge was half what I paid the first time and it was a quality replacement screen and the work was done right. I'm a fan and recommend them highly!

Great friendly customer service! I highly recommend this store. I needed to get my screen fixed to…read moremy iPhone and they were able to get it done in a timely manner, and also at a reasonable price. I was very happy leaving will definitely go back in the future.

I had a rather nightmare drop with my car's key fob. With the help of a friend, we were able to get…read moreit functional again. However, there was no doubt I needed to get a new one made. After contacting a handful of places, it was apparent I would need to actually order it. I had a couple friends recommend Batteries Plus. The friend I was with contacted them, determined they did key fobs (including the programming), and got a price estimate. It took me a couple days to get there. This location is on Pendleton Pike in a free-standing building that is simple but does the job. They have a couple non-ADA parking spots. There's also a ramp back by a side door where they typically come out to actually do the batteries that require installation. It's definitely not an ADA ramp, however, it worked. I did a first visit on Saturday. I spoke to the manager. He was friendly, but very firm that the price I was quoted was definitely incorrect. He thought maybe the company's AI voice mail may have quoted it, but my inclination is to think maybe someone quoted a price for the non-push start version of my fob. Regardless, I was given a significantly higher price once I arrived. I considered going elsewhere, however, I was there and it was convenient. So, I paid and was told it would be in on Wednesday or Thursday of the following week. They called me on Tuesday just after lunch to let me know it was in. They were pretty steady with business, and I did have to wait about 20-30 minutes for the programming and install. The manager was present again, and he was very friendly. Both employees I met were friendly and helpful. The programming went well, and I was out of there fairly quickly. This was a solid experience. While I can't go 5 stars due to the price mix-up and accessibility issues, it was a solid 4-star for me. I looked around a bit - they carry quite a few different batteries along with other similar products. Batteries Plus is a national chain that started in Wisconsin 37 years ago. They have over 700 locations nationwide. It's 24 hours after getting my fob. All is well. I've had no complications or issues. Overall, I'm a satisfied customer.

Batteries Plus has officially lost our business, and we will not be recommending it to anyone…read more My family has been loyal customers for years, especially at the Pendleton Pike location. That loyalty ended on January 19th. Some time ago, my retired father purchased and had a key fob programmed at Batteries Plus so I could safely warm up my car while waiting inside at work overnight. I work nights and must be out in all weather, including winter storms. When he tested the key fob for the very first time, the remote start did not work. When my father returned to the store to ask for help troubleshooting, he was immediately met with hostility from the store manager, Ryan Nicks. Instead of offering assistance or basic customer service, Ryan was extremely rude, dismissive, and unprofessional. He brushed my father off and tried to blame our vehicle rather than even consider that the key fob Batteries Plus sold and programmed might be the issue. After confirming, with proof, that the problem was in fact the key fob and not our vehicle, my father returned again. He had paid $200 for this key fob and was simply asking for help. Once again, Ryan Nicks responded with the same hostile attitude, refusing to be helpful and escalating the situation unnecessarily. My father is not someone who causes scenes or looks for confrontation. For him to come home upset says everything about how poorly he was treated. It is incredibly upsetting to know he spent his hard-earned money trying to keep his daughter safe during winter nights, only to be met with disrespect and outright hostility from a store manager. Advice to ownership: A manager who treats loyal customers this way is a liability. If this is how Ryan Nicks behaves with us, it's almost guaranteed other customers are being treated the same. Point blank, period...we will not be back, and we will make sure people know exactly why.

They have trash devices they want you to send money on cash app so you won't get your refund or…read morewill try to resell it to you less then what you paid for.

Very nice, very quick, and not expensive. Gentleman who helped me was very willing to listen and…read moreexplain what needed to be done.

My phone charging port USB C wouldn't work. Took phone in to replace port I thought was needed…read more Tech fixed it in 5 minutes, simply by removing interference in the port. He said no charge for the work. I was grateful, so did give him a tip.

HORRIBLE PLACE. DO NOT GO HERE AND GET SCAMMED. Ripped us off, drove 3 hours and backed out on the…read moredeal we had through text. Shut our phone off illegally and blamed it on speaking broken English

Got a great deal on a like new Google Pixel phone. Great local phone store with a knowledgeable…read morestaff.

I'd give this location zero stars if I could…read more I waited in the store for at least 20 minutes without ever being acknowledged. When I arrived, two sales associates were helping other customers, so I understood there would be a wait. I was happy to be patient. What was frustrating was that during those 45 minutes, multiple employees came out from the back room, looked directly at me, and then walked away without saying a single word. No one greeted me, checked me in, let me know there would be a wait, or even said, "We'll be with you shortly." After waiting that long without any communication or acknowledgment, I finally gave up and left. A simple greeting and a quick update would have gone a long way. Unfortunately, this was one of the worst customer service experiences I've had at a Verizon store. I hope management addresses this because customers deserve to at least be acknowledged when they walk through the door.

I came into this location today as an existing Verizon Business customer intending to BUY 1-2 new…read morephones and add additional lines to my business account. Instead, I left without purchasing anything because this was genuinely one of the worst customer service experiences I've had. Before coming in, I had spoken with Verizon Business customer service multiple times over the past couple of weeks about the plans, pricing, and deals available to my business account. When I explained what Verizon had told me, the representative immediately disputed it and essentially told me he knew better because he worked on the sales floor. He even took me over to the large display to "show me" that what I was saying wasn't correct--only to initially pull up consumer plans. He then admitted they don't deal with many business customers. Eventually, he found the business section, where the pricing actually started showing the per-line changes I had been trying to explain. But being wrong wasn't even my biggest issue. His attitude and communication were. He repeatedly fast-talked me while I was simply trying to understand exactly what I would pay each month. I asked him multiple times to slow down. I even said, "Explain it to me like I'm stupid," because I genuinely just wanted a clear breakdown of what I was purchasing and what my monthly bill would be. Instead of simply slowing down and answering my questions, he became increasingly condescending and combative, repeatedly interrupted me, and then accused ME of being combative. While I was calmly explaining that I had been nothing but kind and was simply asking questions, he interrupted me yet again. I spoke louder for the final couple words of my sentence so I could actually finish what I was saying, and he immediately told me I could leave if I was going to raise my voice. So I left. I walked into a Verizon-branded store prepared to spend money and add recurring lines to my existing Verizon Business account. I walked out because a salesperson somehow turned basic questions about pricing into an adversarial interaction. I don't expect a salesperson to know everything. I DO expect them to be willing to listen, slow down when a customer asks them to, verify information they're uncertain about, and treat someone attempting to give their company money with basic respect. I hope management reviews this interaction because this was completely unnecessary and cost the store a sale.