I found them through a google search and they had good reviews. Right after Christmas my work…read morelaptop wouldn't charge. They had it fixed within a couple of days. Price was very reasonable. Told my office if they had any computer issues, this is the place to go. i will definetly be back if I had any more issues.

I took my old laptop due to a broken hinge. It was repaired the same day at reasonable cost. The…read morelevel of service was excellent.

I dropped in yesterday to get some help changing my sign in details on my Apple account after…read moreclosing a business. Sean figured it out quickly and made a couple of other suggestions to make my online life easier. I just moved to Indy from out of state and worked with the same Mac guy for 20 years. I feel confident that I've found my new Mac guy.

After examining and diagnosing my PowerBeats Pro ("device") MacExperience breached a written…read morepromise to repair my device. On August 15, 2024, I brought my device into a MacExperience shop with a pairing issue. The clerk observed the pairing issue and advised that my item was under warranty and would be repaired. The "system" was down, so I hand wrote my name, email address, mailing address, and phone number on a sheet of paper that contained no disclaimer or "fine print." More importantly, the clerk, after examining my device, wrote "won't pair" as my device's issue. As detailed below an shown in the exhibits, MacExperience (1) confirmed the diagnosis and (2) provided written assurance to repair or arrange for the repair of my device. On August 16, 2024, I received the following update from MacExperience: "Our technicians have diagnosed your repair and ordered part(s). Once the part(s) have arrived, the technician will begin the repair and you will be notified when the repair has been completed." (See Exhibit B). On August 19, 2024, I received the update that, "Our technicians have shipped your device to one of Apple's repair centers for repair. Most mail-in repairs take 5-10 days from the time they are shipped to be completed and returned to our store." However, MacExperience, notified me that would not honor their written promise because an Apple technician detected "liquid damage" with no further explanation. Neither the MacExperience clerk nor I observed any liquid damage when the MacExperience clerk examined my device; again, after examining, he wrote "won't pair" on the intake form. When pressed on honoring its written promise, MacExperience blamed "automated notifications." Keep this lack of integrity in mind when determining where to go for a Mac repair.

Steve was very helpful in assisting me, over the phone in clearing my print queue on my printer;…read moreso, that I was able to continue using it to work from home. Very patient, as well. Would definitely recommend him, and will keep his name/number in my phone in case I need his services, again!

Steve has been my computer doctor for over 10 years. Steve is the most knowledgeable and…read moreexperienced in Indy! I don't know what I would do without him. I highly recommend Steve for any of your computer needs. He's the best around!

Hal was great! He fit me in on the same day I called. It took him 5 minutes to fix the mess I'd…read moregotten myself into. And at a very reasonable charge. I've already recommended him to friends. I found my new computer guy if I ever have anymore problems.

You may remember a few years back here in Indy when Computer Renaissance seemed set to be a…read moremini-chain of computer repair and sales stores. Somewhere along the way, certain folks involved in the project parted ways with a Castleton location becoming what I believe is now called Computer Express and this location on Pendleton Pike laying claim to the actual Computer Renaissance name. I'd had a not terrific experience with the Castleton location and also with another small computer store in the Castleton area, so the first time I popped into this store 3-4 years ago I was more than a little hesitant. I was preparing to head out on the road and would be traveling a couple hundred miles by wheelchair. I wanted a laptop that would endure and allow me to stay in touch with folks while on the road. Even though it was only a few days before I left, the folks at Computer Renaissance hooked me up with a fairly priced used Dell laptop along with a wireless adapter. They gave me a great deal on a computer that lasted for quite awhile. They answered all my questions and got me all set up for the road. Early this morning, my monitor died and I was in the middle of a pretty important project. So, I headed back to Computer Renaissance to see what kind of a deal I could find on a new or used monitor. Computer Renaissance is located in Sunnyside Shoppes in one of several strip centers in the area. It's easily visible from Pendleton Pike an even has an accessible parking spot with a ramp right in front of it. You go into their double doors and there's a service counter to the left and a showroom with mostly used models on the floor along with all the usual ancillary supplies one usually finds in a computer store including monitors, keyboards, motherboards, etc. Computer Renaissance carries desktops, laptops, notebooks, etc. They do computer repair in store or they will do housecalls ($50 for a service call, $85 for the first hour). HP, Dell and Lenovo Business-Grade laptops start at $199 (Lenovo actually starts at $149). The have Windows 10 Pro Desktops starting at $399 and Windows 10 Pro Business-Grade Desktops starting at $199. I saw an IMac 2 for right around $349 tonight (I was way tempted) and I can easily say they have something to fit just about any budget. You always want to check their website as they're usually running specials and sometimes you need to mention it to get it (for example, they have a winter special - 15% of all used desktops, 10% off all used laptops, but you have to mention the special. While the monitor that died on me was an HD monitor, I wasn't necessarily concerned about buying another one right away. They had a couple of brand new, in the box HD monitors. I've noticed that their new products do tend to run at market rates. Instead, I opted to look for a wider-screen monitor. Tonight, the widest they had was 20" - they had two ready to go and I found one that seemed perfect. It ran $59 plus tax. Most of their used monitors are rated by screen size. The prices, I've found, are fair but also reflect the fact that they do serious quality control on their merchandise. I trust these guys to not sell me junk. So far, I've not been disappointed. They added in the cables I'd need, which I think is pretty good since we're talking about used products here. One of the employees even carried it to the car for me. They take cash and credit (with ID - and they do ask for it). They do not take checks. If you're on a budget or in a time crunch, Computer Renaissance does quality work at fair prices for both selling of equipment and computer repair. While I've not had a computer repaired there, a friend has and her experience was similar to mine. They're always friendly, willing to answer questions, can typically handle rush repairs and don't try to upsell just to make a bigger profit. I'm happy and I'll definitely keep going back.

Extremely patient and helpful. He assisted me with troubleshooting over the phone. And then when I…read moredropped the machine off to him, he identified and repaired the issue very quickly. He did this all free of charge(because the solution was so simple). An extremely professional and helpful gentlemen

I had woken up to my PC not turning on despite having no known problems since it was built. I found…read morethis location on Apple Maps and it wasn't too bad of a drive. It was odd having to go into an apartment instead of a shop but as soon as I got to know Mr. Patel all my worries vanished. He began trouble shooting right away and discovered the problem within 30 minutes!! He explained exactly what he was doing which was helpful as I'm a student working towards a tech degree. It was pretty quick service and overall an awesome experience. He had advised what the best fix was and didn't charge me anything for diagnostics. However I still gave him a $10 tip for being efficient, kind and experienced. It may seem strange going to a repair technician working from home but I can assure anyone reading as a young adult I felt safe and content with the service I received and recommend him greatly. I plan to use his expertise should I have another problem!

Bought a new PC needed old stuff transferred over, very quick and reasonable service. would highly…read morerecommend.

Recently took my custom gaming PC into the shop to run diagnostics and replace the CPU upon…read moreconfirming that was the issue. After picking up my PC and booting it up back home, I notice that there is a new icon in my taskbar that is their company logo (if you hover your mouse over it, it shows SCG Technologies along with their contact information). Not once was I informed by the employees themselves that they would be installing this onto my PC. If it was hidden in the lengthy agreement they have you sign when you bring in your PC, then that is shady and feels unethical. They tell you its the normal contract about ensuring your computer is safe and gives them the right to log into your computer. A little bit of research tells me that it's SyncroMSP. Everything I look up regarding SycnroMSP makes it seem more like it's used for business IT and not just some random home PC. SyncroMSP is called a remote monitoring and management (RMM) tool. It can do a whole lot more than just monitor hardware, it allows the person controlling it complete access to your computer, they can run commands on it in the background, access files on it, remotely control it and see what's on the screen. Luckily I was able to remove it myself, but it still felt like a invasion to my privacy.

My second time going to Tanya for help and per usual she KNOCKED IT OUT OF THE PARK! Overextended…read moremy expectations! She did a great job and she's friendly and honest!

Tanya was very helpful and responded to my request for help promptly. I would recommend her…read moreservices!

Took my 6 year old Mac that would not boot up. Seemed very knowledgeable. Told me they would call…read morethe next day with the diagnosis and they did. Said they would have fixed in one it two days. Done in one at a reasonable cost.

Great service and speedy repair! I used a groupon to have my iPhone screen replaced after it…read moreshattered to pieces. I dropped my phone off and after a couple hours it was ready for pickup! The staff member was very friendly and told me how he felt about using groupon for advertising purposes. I highly recommend EZPC to anyone who has a computer or phone that needs to be repaired.