I dropped in yesterday to get some help changing my sign in details on my Apple account after…read moreclosing a business. Sean figured it out quickly and made a couple of other suggestions to make my online life easier. I just moved to Indy from out of state and worked with the same Mac guy for 20 years. I feel confident that I've found my new Mac guy.

After examining and diagnosing my PowerBeats Pro ("device") MacExperience breached a written…read morepromise to repair my device. On August 15, 2024, I brought my device into a MacExperience shop with a pairing issue. The clerk observed the pairing issue and advised that my item was under warranty and would be repaired. The "system" was down, so I hand wrote my name, email address, mailing address, and phone number on a sheet of paper that contained no disclaimer or "fine print." More importantly, the clerk, after examining my device, wrote "won't pair" as my device's issue. As detailed below an shown in the exhibits, MacExperience (1) confirmed the diagnosis and (2) provided written assurance to repair or arrange for the repair of my device. On August 16, 2024, I received the following update from MacExperience: "Our technicians have diagnosed your repair and ordered part(s). Once the part(s) have arrived, the technician will begin the repair and you will be notified when the repair has been completed." (See Exhibit B). On August 19, 2024, I received the update that, "Our technicians have shipped your device to one of Apple's repair centers for repair. Most mail-in repairs take 5-10 days from the time they are shipped to be completed and returned to our store." However, MacExperience, notified me that would not honor their written promise because an Apple technician detected "liquid damage" with no further explanation. Neither the MacExperience clerk nor I observed any liquid damage when the MacExperience clerk examined my device; again, after examining, he wrote "won't pair" on the intake form. When pressed on honoring its written promise, MacExperience blamed "automated notifications." Keep this lack of integrity in mind when determining where to go for a Mac repair.

Hal was great! He fit me in on the same day I called. It took him 5 minutes to fix the mess I'd…read moregotten myself into. And at a very reasonable charge. I've already recommended him to friends. I found my new computer guy if I ever have anymore problems.

You may remember a few years back here in Indy when Computer Renaissance seemed set to be a…read moremini-chain of computer repair and sales stores. Somewhere along the way, certain folks involved in the project parted ways with a Castleton location becoming what I believe is now called Computer Express and this location on Pendleton Pike laying claim to the actual Computer Renaissance name. I'd had a not terrific experience with the Castleton location and also with another small computer store in the Castleton area, so the first time I popped into this store 3-4 years ago I was more than a little hesitant. I was preparing to head out on the road and would be traveling a couple hundred miles by wheelchair. I wanted a laptop that would endure and allow me to stay in touch with folks while on the road. Even though it was only a few days before I left, the folks at Computer Renaissance hooked me up with a fairly priced used Dell laptop along with a wireless adapter. They gave me a great deal on a computer that lasted for quite awhile. They answered all my questions and got me all set up for the road. Early this morning, my monitor died and I was in the middle of a pretty important project. So, I headed back to Computer Renaissance to see what kind of a deal I could find on a new or used monitor. Computer Renaissance is located in Sunnyside Shoppes in one of several strip centers in the area. It's easily visible from Pendleton Pike an even has an accessible parking spot with a ramp right in front of it. You go into their double doors and there's a service counter to the left and a showroom with mostly used models on the floor along with all the usual ancillary supplies one usually finds in a computer store including monitors, keyboards, motherboards, etc. Computer Renaissance carries desktops, laptops, notebooks, etc. They do computer repair in store or they will do housecalls ($50 for a service call, $85 for the first hour). HP, Dell and Lenovo Business-Grade laptops start at $199 (Lenovo actually starts at $149). The have Windows 10 Pro Desktops starting at $399 and Windows 10 Pro Business-Grade Desktops starting at $199. I saw an IMac 2 for right around $349 tonight (I was way tempted) and I can easily say they have something to fit just about any budget. You always want to check their website as they're usually running specials and sometimes you need to mention it to get it (for example, they have a winter special - 15% of all used desktops, 10% off all used laptops, but you have to mention the special. While the monitor that died on me was an HD monitor, I wasn't necessarily concerned about buying another one right away. They had a couple of brand new, in the box HD monitors. I've noticed that their new products do tend to run at market rates. Instead, I opted to look for a wider-screen monitor. Tonight, the widest they had was 20" - they had two ready to go and I found one that seemed perfect. It ran $59 plus tax. Most of their used monitors are rated by screen size. The prices, I've found, are fair but also reflect the fact that they do serious quality control on their merchandise. I trust these guys to not sell me junk. So far, I've not been disappointed. They added in the cables I'd need, which I think is pretty good since we're talking about used products here. One of the employees even carried it to the car for me. They take cash and credit (with ID - and they do ask for it). They do not take checks. If you're on a budget or in a time crunch, Computer Renaissance does quality work at fair prices for both selling of equipment and computer repair. While I've not had a computer repaired there, a friend has and her experience was similar to mine. They're always friendly, willing to answer questions, can typically handle rush repairs and don't try to upsell just to make a bigger profit. I'm happy and I'll definitely keep going back.

Extremely patient and helpful. He assisted me with troubleshooting over the phone. And then when I…read moredropped the machine off to him, he identified and repaired the issue very quickly. He did this all free of charge(because the solution was so simple). An extremely professional and helpful gentlemen

I had woken up to my PC not turning on despite having no known problems since it was built. I found…read morethis location on Apple Maps and it wasn't too bad of a drive. It was odd having to go into an apartment instead of a shop but as soon as I got to know Mr. Patel all my worries vanished. He began trouble shooting right away and discovered the problem within 30 minutes!! He explained exactly what he was doing which was helpful as I'm a student working towards a tech degree. It was pretty quick service and overall an awesome experience. He had advised what the best fix was and didn't charge me anything for diagnostics. However I still gave him a $10 tip for being efficient, kind and experienced. It may seem strange going to a repair technician working from home but I can assure anyone reading as a young adult I felt safe and content with the service I received and recommend him greatly. I plan to use his expertise should I have another problem!

Bought a new PC needed old stuff transferred over, very quick and reasonable service. would highly…read morerecommend.

Recently took my custom gaming PC into the shop to run diagnostics and replace the CPU upon…read moreconfirming that was the issue. After picking up my PC and booting it up back home, I notice that there is a new icon in my taskbar that is their company logo (if you hover your mouse over it, it shows SCG Technologies along with their contact information). Not once was I informed by the employees themselves that they would be installing this onto my PC. If it was hidden in the lengthy agreement they have you sign when you bring in your PC, then that is shady and feels unethical. They tell you its the normal contract about ensuring your computer is safe and gives them the right to log into your computer. A little bit of research tells me that it's SyncroMSP. Everything I look up regarding SycnroMSP makes it seem more like it's used for business IT and not just some random home PC. SyncroMSP is called a remote monitoring and management (RMM) tool. It can do a whole lot more than just monitor hardware, it allows the person controlling it complete access to your computer, they can run commands on it in the background, access files on it, remotely control it and see what's on the screen. Luckily I was able to remove it myself, but it still felt like a invasion to my privacy.

The owner is extremely friendly and helpful. I was impressed with the time he took to explain what…read morehe thought my pc issues were and how he wanted to proceed with the repair. He quoted me the price before he did any repairs so there would be no surprises. He went out of his way to make sure I was pleased with my computer when I picked it up and he thoroughly explained what he did. I would definitely take my computer back to this place if I ever had any more issues in the future. I would also highly recommend this company to anyone needing computer tweaking or repair.

Our computer at our church suddenly stopped working and was not repairable without spending a…read morefortune. I called Computer Troubleshooters and they had the more advanced system we needed. They took their time to make sure the specs were correct and even adjusted the price to better fit our budget. We were in a time crunch due to having a funeral the next day so they really helped us quickly on the spot. The customer service was excellent and I highly recommend them!

Fairly price, convenient, fast, friendly and honest about what he can and cannot do which I…read moreappreciate. Will continue taking my business to him in the future!

It is never pleasant when your computer has issues and will not work properly. After investigating…read moreseveral computer repair shops in Carmel/Indy area, I decided to try Indy-Tech. Charles is a very pleasant man who talks normally......not like a computer geek. He is a nice family man and is very knowledgeable about all types of technology's. It only took Charles a few minutes to determine my operating software was corrupted and he offered to install a brand new Windows operating system. One hour later, the computer was ready to pick up and everything worked great. Their prices are very reasonable and their quick response to my computer issue was a blessing....especially during the holiday Iwith so much going on. Thank you Charles. I will be recommending you to others and I will certainly rely on your expertise in the future if needed.

Took my 6 year old Mac that would not boot up. Seemed very knowledgeable. Told me they would call…read morethe next day with the diagnosis and they did. Said they would have fixed in one it two days. Done in one at a reasonable cost.

Great service and speedy repair! I used a groupon to have my iPhone screen replaced after it…read moreshattered to pieces. I dropped my phone off and after a couple hours it was ready for pickup! The staff member was very friendly and told me how he felt about using groupon for advertising purposes. I highly recommend EZPC to anyone who has a computer or phone that needs to be repaired.

I had a really great experience with Marvin, when I first arrived I wasn't expecting much and…read morelooked very underwhelming from the outside but once I got inside and started talking to him I was immediately impressed, his office was really cool and he had a lot of intresting equipment laying around Marvin is extremely knowledgeable and knows what he's doing and took the time to really walk me through everything he was doing and explain things in a way which made sense, he was also very kind and understanding throughout the whole process while I was there and to top of it all off when I arrived he was helping somebody out over the phone, and he was taking the time to walk through their issues for free, which I thought said a lot about the kind person he is and the customer service he provides He also showed me his soldering equipment and other computer related stuff which was honestly very intresting. I got to learn a lot of cool and unique stuff that I wasn't expecting at first glance and also got to see a sick 3090 card on his desk which was amazing As for the actual service his prices were very reasonable and we needing a specific part that he didn't have on hand, so instead of making me figure out myself or smth similar he ordered the part and got the next day shipping without charging me extra which I really appreciate Overall, Marvin is an amazing guy, very knowledgeable and knows what he's doing so don't worry about trusting him with your stuff he's very smart, and easy to talk to so much so we had amazing conversation and stories to tell till the end of my visit and definitely learnt some stuff and would absolutely would love to come back again for any future repairs or anything of that. Great guy, great service, good pricing. Highly recommend

If I could rate it a zero star I would! Marvin is an absolute fraud who also is very…read moreunprofessional! Linked down blow is a video of Marvin telling me to go "f myself" after just calling to ask for an estimate of my personal device he had in his care. This man is an absolute Fraud and is likely to break what he touches!!!! Update: It unfortunately will not allow me to attach videos of phone call but I can assure that If anyone would like to see how Marvin speaks to his clients I'd be happy to email the video! Just ask and I'll send my email along side the video for proof. Marvin tries very hard to intimidate people who are just in need of his services by threatening to add charges to their totals for no reason especially when he never fixes the problem and only adds to the issues! Also calling them very vulgar names! If you want my honest opinion you have better luck just trying to repair your device on your own or taking it to another shop as Marvin is the worst for customer service and to provide you with help!