Went in to setup a new wifi service and my experience was great. The store was packed and they said…read morethey were short staffed so there was a bit of a wait but hey, that happens sometimes. Once I was called AJ was a great help and provided exactly what I needed so all in all this was a great value to me.

If I could give a zero or negative rating, I certainly would do that. Unfortunately, my wife has…read morebeen placed in a nursing home, and the account has been in her name for these last many years. The ability to change the legal name on the account without bureaucratic obfuscation has been challenging. These people act like they have never had a situation like this before. This is very disappointing that such a large organization is incapable of making account changes. I will be looking for a replacement in the future. I do not need to pay a lot of fees each month to a nonresponsive company.

Best little VoIP land line around. Very reasonably priced and customer service is the best.read more

From the owner: Phone Service for Businesses of All Sizes -- Based in Indy -- Affordable Pricing -- Local Customer…read moreService -- Free Trials with No Obligations

We can into this store because my usual store down the street is being remodeled. We wanted to get…read morea swap done which is changing your existing phone to another new or used phone. We had a previously activated phone (iPhone 11) that we deactivated after not needing it anymore that was newer than the iPhone 6S currently being used by a family member. Allison helped us and immediately recognized the OS was way out of date and she advised us that it would take about 20 mins to download and install. She offered us the option of leaving her a couple of passwords (we could always change them later) and she would call us when she was done. We took her up on that option and left to go shopping in the mall. We went to two stores and got what we needed and returned just as they called us to say our phone was ready. After verifying all apps, photos and data looked transferred correctly, she took about five minutes to activate the new phone. She made a test call to verify the new phone was working correctly and it was. We were good to go.

T-Mobile took over $1,100 for absolutely nothing In 2019 I…read moredecided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them.

Since the T-Mobile mall location is gone, I go to this store now…read more I usually get decent service, but the last time I went in, there was only one employee there trying to multi task and juggle many customers. At first I was impressed, but then it became very clear that it left much room for error. By the time I left, I realized he altered my account incorrectly and my bill was inflated to over $100 more. I caught it right after I left the store when I called T-mobile. I went back into the store to point out the mistake while I had the customer service rep on the phone.

T-Mobile took over $1,100 for absolutely nothing In 2019 I…read moredecided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them.

This company was a dream to work with. They were responsive to phone calls and emails, gave an…read moreupfront pricing estimate that was more than fair, the technician arrived on time and worked efficiently without milking the hourly labor clock. In fact, he got the job done in less time than originally estimated, despite the fact that we added a last minute wiring and outlet request to the list. We would highly recommend Wired and will definitely use their services again if the need arises.

From the owner: Wired Communications is your go-to design and build company for quality and high performance…read morenetwork cabling and low voltage wiring systems. Our highly experienced, dynamic, team is led by BICSI certified RCDD, technicians, and installers.