The company who had our alarms and camera system was bought out by . I never signed a contract…read more guys. It was on a month-to-month basis. We sold the building and they claimed I signed a contract that I had to give them 30 days notice plus they would charge an additional 30 days after that billing cycle. When we canceled the contract, we were only one week into the billing cycle and they for that month plus an additional month. Pretty practices. Glad I'll never have to deal with them again.

We are about a month into our service. Shalena was amazing to work with. She responded quickly and…read moreanswered all of my questions. I even had an issue with some of the contract language that the owner addressed personally. Dustin did a great job with the installation. Overall, our service has been great and their pricing was great compared to competitors.

Barry did a great job on fixing a situation for me that other locksmiths couldn't do. Before them…read moreI had a locksmith who charged me and botched it up and Barry and his crew fixed it for me. I would highly recommend them!

I needed a duplicate key made and was having no luck with my local hardware store. I was about to…read moregive up then tried Ace. They were able to do the job correctly, so highly recommended!

Called and got a same-day appointment to have some ethernet cable run from our router to our living…read moreroom. They use CAT-6 cabling at a minimum which is a little more expensive. I would have appreciate the option to use CAT-5 to lower the cost but aside from that David was very profession and gave a very accurate estimate of the time and cost. He worked efficiently, cleaned up after the work was done, tested everything, and i've been satisfied with the work done. I will probably use them again in the future when I plan to install a ubiquiti network system.

Called David for a last-minute job where another crew didn't quite finish their work and he was…read moreavailable after hours for a very reasonable fee. Worked fast, talked through options as the mounting places weren't ideal, tested every run, and even installed my AP and camera for me (threw my back out and getting on ladders is aggravating atm). Quality guy running a quality business, couldn't be happier with the result and am looking forward to using them for more branches in this area!

Really could not be more pleased with the service we received from Chris and his team. My family…read morejust moved to the Fishers area and we were interested in a security system for our home. We contacted ADT and had a rep to our home, but his follow up with atrocious. I still have yet to hear back from him. Even HIS manager reached out over email to ask how he could help and I haven't heard back from him, either. And that's after two or three legit emails. After finally getting a quote from ADT and another provider, slightly more informed I decided to give Chris Bradford a call with Secured Home Solutions. He was a breath of fresh air. He answered my call, understood what I was looking for and was willing to work with me on pricing. He went to bat for us and we really appreciate it. Next best thing....he was at my house to install our system the very next day. Amazing customer service and follow through. This is how EVERY customer should be treated. Don't mess around with any other ADT rep. If you want to be taken seriously, give Chris a call. You will not be disappointed.

Tried to contact them about installing cameras in my companies office in Greenwood. As soon as I…read morestarted to explain what I needed the person I was speaking to hung up on me. I never got to explain why I was calling them. I think they thought I was trying to sell them something which was NOT the case!

Each time I have gone to Koorsen I have the same person help me by the name of Jeremy Williams…read more Jeremy works in the service department and is very knowledgeable, helpful, and kind. He is patient when I ask questions & always shows up with eager energy & a smile.

Fire in a Frat house, where I am the house mom. The sprinkler went off in one of the rooms and the…read moreFire Department responded. They turned off the sprinkler, and the security panel also went down. This all occurred in the middle of the night. Koorsen repairman responded within 90 minutes, got the fire alarm panel back up and running, and replaced the sprinkler head. He was so nice, patient, and helpful. If he had not responded as quickly as he did I would have had to remove 55 boys from the house. THANK YOU AGAIN FOR YOUR QUICK RESPONSE

I first hired Big Brother Security in 2008, when he first started out in business commercially. I…read morebecame aware of his work when he was designing systems and installing cameras and other equipment in large warehouses throughout Indiana. Since he was new in his business journey, he agreed to design a elaborate security system for my business. Obviously, the equipment is become better over time and I have worked with him over the years in supporting my system that has 24 cameras. He is always prompt when called, and he is dedicated to his work, as he is an engineer by background. Even designed a small discrete camera at an entrance with the doorbell included so individuals could ring the doorbell if they needed access to the facility. This particular unit has an armored cover and is very discrete, so we can see who wants to come in. He designed and fabricated this camera in his facility, and brought it to us fully built and ready to install. It worked immediately when he wired it in and fit our needs exactly! Only a qualified, experienced technical engineer could see ahead enough to plan a system that is capable of being upgraded without a lot of problems. I guess the thing I like best about Rick at the Big Brother Security is exhibited when you have a vendor that is technical enough, and visionary enough to not rely totally on out-of-the-box solutions, and is able to design a bullet proof camera that reliably works! I would not hesitate to recommend Rick for any security solution, for he is tried and true. I have never seen him in a pickup truck, he always works in vans so he can carry all the equipment and instrumentation he needs for any job. If he has to order parts, he stays on the project and monitors its progress. Best of all, he is not allusive and he stays in touch with his customers until they have a satisfactory solution and are happy. BTW, I know nothing of this guy in the picture with the pickup truck that dumped a mattress on someone's property! Stay away from that dude, and do not worry about working with Rick at Big Brother Security in Indianapolis. He deserves five stars *****!

Rick was very professional!!! He made me feel comfortable…read morewith him crawling the the walls in my home. Was highly knowledgeable about electronics. He came on time gave me an estimate that was in my budget and we set it up I got 8 cameras installed and he did an awesome job !!!! Trust me call this guy he's SUPER WORTH IT!!!! Thanks Rick

Avoid Guardian Protection Services - there are many other options that are better, more affordable,…read moreand have better customer service. Their call center customer service line is horrendous - they really do not care about their customers at all.  Like many others, COVID has hit our family and we are barely able to put food on the table and a roof over our heads.  Guardian Protection offered no support or alternative/cheaper plans for the last year of our contract (the first contract I signed with them was 3 years - my fault for not reading the renewal when we moved to a new home that it jumped to 5 years). Today I called to cancel my service at the end of my contract - exactly three months from now. I was told that I could not cancel now - but I had to call back 30 days from the end of the contract.  If I do not, my contract will be renewed on a month-to-month basis.  So, in other words, I call back on exactly  April 20th, or I'm stuck for another month.  I asked that a note be put in my account that I'm canceling now, and giving 90 days notice, but was only told, by Matt, that I needed to call 30 days prior to the end of  the contract. When I asked to speak to a supervisor, Matt took my number (which is already in my account, so....?) and told me a supervisor would call today. Still waiting...

I have had my security system for a couple of years now. The system is expensive. I was…read moreexperiencing difficulty with my mobile video device. The app continued to state device error. I called the help desk and I was transferred to another number, waited 15 minutes then hung up due to nobody answering. I called back several more times no answer. I decided to see if I can get my device to work, I accidentally set off my alarm. NOBODY FROM GUARDIAN PROTECTION called to check up on me. I called back and managed to get a hold of a lady. She also transferred me!! If you want a piece of mind DO NOT USE GUARDUAN PROTECTION!!