I had an unexpected electrical issue over the Memorial Day weekend when a power surge knocked out my WiFi gateway. While it was easy to address the WiFi piece, I really wanted to have my electrical looked at to ensure any concerns were addressed given I'd recently bought a television.
I put out a Yelp Project (If you don't know this feature of Yelp, I definitely recommend it) and Simer & Plus was one of a handful of companies that received my inquiry regarding service.
Simer & Plus was the second company that responded, though the first one had recommended I call in on Tuesday to schedule. While I had accepted I may have to wait until the holiday weekend was over, I really wanted to at least try to get a response since I had the weekend off work.
Nelson from Simer & Plus responded quite quickly on Sunday and indicated he could see me on Monday morning. I loved his honestly - he's based near the track and there was no way he was going to be able to get out on Race Day. Having grown up on that side of town, I completely understood.
We scheduled an appointment for Monday at 9am. He arrived on time and parked where I requested (in the driveway - picky neighbor). His truck was clearly labeled - which I appreciated since his company seemed fairly new and hadn't gotten any Yelp reviews yet.
I'd written my explanation of the problem, however, I explained it a bit more when he arrived. I was impressed that he really did a pretty in-depth search of the issue rather than a surface check of my electric outlets (he did check the outlets because I had a concern about them - but he went much further). He thoroughly explained what he was doing, why he was doing it, and the results of doing it. He at one point called AES because he had concerns that were more of their responsibility.
He fixed a concern and made some adjustments. We discussed options for future work, though he felt like the issue would be addressed by this and I would be safe. I'm still waiting on a new gateway (so, I can't say 100% everything is fine), but I haven't had a power surge since and was honestly quite impressed.
He is bilingual, unnecessarily apologizing for his "Spanglish," but he was knowledgeable and patient to make sure I understood everything.
He was one of two that offered to come by on the holiday. He offered the lower of two potential bids and while electric work isn't cheap, I felt like he was fair and we even discussed options for other service work should I opt to upgrade at some point.
I was able to pay by credit card (phone terminal). I did confirm corporate status with the Secretary of State's office (I always do this when a company has no reviews).
Overall, I would definitely use again and will definitely follow-up if any other concerns surface. He had a Yelp sticker on his vehicle - also always a plus with me. read more