I have to say that I was pleasantly surprised with the service I received at the store. I was…read morehelped by a friendly professional and knowledgeable young man named Dewitt. He asked proactive questions and helped me resolve the issue I came in with and also reworked my existing plan to better suit my needs.

I have been with Comcast for decades love their service in the beginning…read more Wow, how times change I would have to rate the torture. These people who put me through for the last year and a half as one of the all-time Great Falls of what used to be a good company what horrible horrible horrible service the lying so after 40 50 years I cannot wait to get rid of these totally inept people do yourself a lifetime favor do not sign up with their service ( what a joke) service isn't an option. I intend to file suit just for the year and a half monthly wasting my time I live in Utah 3 acres POOL or in the middle of town it's not like him living on top of the mountain.

This is one of the few companies that still offer dial-up Internet service. Not everyone can…read moreafford ATT U-verse (DSL) or cable broadband. And it's only $10/month. They have dial up access numbers throughout central Indiana, from Lafayette to Muncie to Shelbyville. Other access methods are available too, such as ADSL, ISDN, bonded 128k dialup, T1/T3, and leased lines. Other services include web hosting, virtual servers, dedicated servers, co-location, and virtual ISP. The owners and their team have been in the Internet service provider business since the Internet was first made available to the public in Indianapolis. They are the founders of Indy.Net. Are you looking for a mom-and-pop ISP or hosting company? Do you want to talk to someone who can actually go into the machine room and push a button? This is that place.

First I would like to start off by saying 1) I was able to speak with someone on phone when I…read morecalled 2) they spoke to me in a very respectable manner 3) they helped me with ALL my questions and issues in one phone call 4) I got a new phone along with better Internet service in less than 5 days. I feel special

Xfinity has the worst customer service I have ever seen. They are programmed for one thing only and…read moreit's not for customer satisfaction. If there is any other TV cable services in your area use it do not use Xfinity.

Not helpful... was sent to this store since it is a corporate location in hopes they could help us…read moretransfer our account. Just told us to call and do ourselves. Explained another Verizon store was even unable to do this and they still were unable to help or offer other advice.

Went in to upgrade my iPhone 13 Pro because of the promotion online. Once I came in they were…read moreswitching the rules on me and said I was not able to keep my current plan (that was a lie). Online my phone showed a no charge upgrade and suddenly I now owe $500 on the new phone and was required to change my plan. Talking with Verizon today on the phone I have discovered this location lied to me about the requirements for the upgrade in order to get more money from me. They could already tell I was confused with the changes they were trying to make and took full advantage of it. Hopefully Verizon customer service can erase this contract I was tricked in to taking. I was not required to change my plan for the upgrade and according to the promotion online I should owe nothing on the new phone. This locations number doesn't even work to call. Take my advice and do everything online to avoid being scammed.

I've dealt with this Verizon location three times in the past month related to issues around the…read moredeath of my father. My father was a longtime Verizon customer, though he was very old school and would often pay his bill monthly in-person by check. It has been fun trying to track all of these payments down. Oy. A couple things to note - first of all, this is an actual Verizon shop. It's company owned. This makes things easier if you're doing actual major account work (like the death of a loved one). I'd originally gone to the location on Lake Plaza (71st & Binford), however, it's a licensed location and can't do a lot of major account stuff. So, they sent me here. Visit 1: Nice fellow who took me through the closing of my father's account. As should be the case, this requires producing the death certificate unless you're already on the account. I wasn't. However, it's a pretty easy process if you're organized. I was able to resolve it in one visit with the awareness there would still be a final bill. The wait was a bit long and the employee in question had to ask a coworker a couple questions, however, everyone was courteous and helpful. Visit 2: A question about my own bill - I'm also a Verizon customer. I'd recently changed my plan and my bill was more than expected. This was a relatively quick visit. I got the answer I needed. That bill just got paid, so hopefully the answer given is correct. Visit 3: I came in just after the work day. It was definitely busier and wait was definitely longer. It seemed like only one of the three working had experience as she kept answering questions for the others. I wanted to pay my father's final bill to make sure his debts were resolved. She looked things up - thrown off a bit since the account was closed. Once I got service, I'd have preferred a focus on me rather than repeatedly multi-tasking with the others. However, this is a minor quibble. The issue got resolved. In terms of accessibility, this location is in a strip center with curb cuts at both ends. I actually tend to park at the opposite end as it's a better situation and easier for a wheelchair. I think all three times I came in, an employee saw me before I hit the door and opened the door for me. That was nice. Overall, this was a solid and I would even say supportive experience at a hard time for me. This last time, a fellow customer was there who'd also recently lost her mother. So, there was almost a spirit of camaraderie here. It was pretty cool. I do wish the wait time was a bit less. It's hard to focus on one customer (as evidenced by the reviews, wireless customers can be a moody lot). However, I'm very comfortable saying this has consistently been a good, not quite great,experience three times in a row. I'd definitely return and because this is a Verizon-owned location I can resolve a lot more here than I can in some locations.

Lazy and inexperienced. Due to personal and extremely horrific events my phone broke and ID was…read morelost. These people at this store would not help me despite being in absolute tears and seeing a picture of my ID. Manager even said "I can see that's you" but refused to service my phone. But somehow over the phone they can help me without seeing an ID. Despicable and lack of human compassion. Even the service associate over the phone could hear how traumatic this whole thing was for me, but not a single employee helped me while I was on their phone. Let me walk out without even an apology. I hope they receive training in compassion.

Last night (04/24/26) there was a terrible storm and tornadoes, regularly gusting 80mph winds…read more Losing the internet signal and cable was expected as it felt like the houses for veterans at HVAF (206 N. Warman Ave.) were going to hop up and land in Greenfield. A call was made this morning for help and (04/25/2026) in a jiffy our friendly neighborhood Spectrum Technician Anthony showed up, was friendly and clearly knowledgeable and had everything back online quickly, fixed everyone's TV (so important to homes full of veterans) but what stood out was how he handled the visit. Professional, calm, fun, and made it no longer feel like a problem, but like getting a new toy. You could tell he was accommodating and that means a lot to those of us that are disabled, and he could hold his chin up, proud of making 30 of us in 3 homes all chipper. Spectrum should hang onto technicians like this. He was invited to come back for dinner but he was set on helping more people restore their service. If there's a way to request him again, I would. The invite remains open if he can handle us curmudgeons. It was one of those rare times when you leave the interaction in a much better mood than when you started. Anthony should be recognized for his work. He made a meaningful difference for about 30 residents across three homes. If there's a way to request him again, I absolutely would. He deserves at least a cookie. I am thankful we are using Spectrum.

I consider Spectrum to be dishonest in their business dealings. I picked up 3 xumo devices from…read moretheir store in Clay Terrace. (It is no longer there) At the time I was told they each cost $60 a year or $5 a month for 12 months. I was told I would own each device at the end of 12 months. They have continued to charge me way past the 12 month agreement. When I called, they said I had a service agreement which continued indefinitely at $5 a month. To cancel this in order to then own the devices outright they would have to charge me $45. Went round and round with customer service about how incorrect and dishonorable this was as nothing on my statement states it is a service agreement and furthermore, I was explicitly told I would own the devices outright after 12 months. If you have a choice, do not do business with Spectrum. Totally dishonest and dishonorable.

Go see Maurice here! I went in today to upgrade my iPhone (and for context I haven't done that for…read moreabout 4 years). Decisions don't come easily to me, and Maurice was so helpful and so patient with me. I literally spent 2 hours in the store deciding between models and sizes and phone covers, etc. I can't express enough how patient and understanding he was with my indecisiveness! It was really refreshing to not feel pressured into making a quick decision and he made sure I got the best deal available. The store itself is very open, spacious and clean. They have hand sanitizer and sanitizer wipes available throughout the store, and the staff was all wearing masks. It was a very positive experience for something I usually dread and put off doing!

I had the absolute BEST service here! My phone had stopped being able to make or receive any phone…read morecalls or SMS messages. Because I had a government account for my phone, there wasn't anything they could do without approval. They knew I was leaving on vacation the next day so they worked tirelessly to find someone to approve my account. After several tries they were able to find someone. Unfortunately my problem ended up being with my phone (hardware) but they truly tried all they could. Excellent service by great people!

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.