This is one of the few companies that still offer dial-up Internet service. Not everyone can…read moreafford ATT U-verse (DSL) or cable broadband. And it's only $10/month. They have dial up access numbers throughout central Indiana, from Lafayette to Muncie to Shelbyville. Other access methods are available too, such as ADSL, ISDN, bonded 128k dialup, T1/T3, and leased lines. Other services include web hosting, virtual servers, dedicated servers, co-location, and virtual ISP. The owners and their team have been in the Internet service provider business since the Internet was first made available to the public in Indianapolis. They are the founders of Indy.Net. Are you looking for a mom-and-pop ISP or hosting company? Do you want to talk to someone who can actually go into the machine room and push a button? This is that place.

I have been a customer with you for 10 years always paid my bill on time. Your guys were behind my…read morehouse on Thursday morning on a pole they unhooked my internet line and left it unhooked so I don't have internet and they say nobody can come to hook up the line till Wednesday. I have a special needs daughter and her cameras for her bedroom relies on this internet! If you can avoid Xfinity I would!!

Xfinity has the worst customer service I have ever seen. They are programmed for one thing only and…read moreit's not for customer satisfaction. If there is any other TV cable services in your area use it do not use Xfinity.

On June 4th 2026 I went to this location and signed up for Verizon Home Internet Service, as of…read moreJune 7th and upon speaking to several representatives, I still am having issues with buffing, not able to create an online account. I remember when Verizon was one of the best Phone and Internet services around. But that is questionable!!!!. I'm not a satisfied customer at the moment. Don't get me wrong the Staff at this location are very helpful and friendly it's just the when it comes to the Internet services. No five star review or no thumbs up for Verizon Home Internet.. Actually it's more like thumbs down

Not helpful... was sent to this store since it is a corporate location in hopes they could help us…read moretransfer our account. Just told us to call and do ourselves. Explained another Verizon store was even unable to do this and they still were unable to help or offer other advice.

I've dealt with this Verizon location three times in the past month related to issues around the…read moredeath of my father. My father was a longtime Verizon customer, though he was very old school and would often pay his bill monthly in-person by check. It has been fun trying to track all of these payments down. Oy. A couple things to note - first of all, this is an actual Verizon shop. It's company owned. This makes things easier if you're doing actual major account work (like the death of a loved one). I'd originally gone to the location on Lake Plaza (71st & Binford), however, it's a licensed location and can't do a lot of major account stuff. So, they sent me here. Visit 1: Nice fellow who took me through the closing of my father's account. As should be the case, this requires producing the death certificate unless you're already on the account. I wasn't. However, it's a pretty easy process if you're organized. I was able to resolve it in one visit with the awareness there would still be a final bill. The wait was a bit long and the employee in question had to ask a coworker a couple questions, however, everyone was courteous and helpful. Visit 2: A question about my own bill - I'm also a Verizon customer. I'd recently changed my plan and my bill was more than expected. This was a relatively quick visit. I got the answer I needed. That bill just got paid, so hopefully the answer given is correct. Visit 3: I came in just after the work day. It was definitely busier and wait was definitely longer. It seemed like only one of the three working had experience as she kept answering questions for the others. I wanted to pay my father's final bill to make sure his debts were resolved. She looked things up - thrown off a bit since the account was closed. Once I got service, I'd have preferred a focus on me rather than repeatedly multi-tasking with the others. However, this is a minor quibble. The issue got resolved. In terms of accessibility, this location is in a strip center with curb cuts at both ends. I actually tend to park at the opposite end as it's a better situation and easier for a wheelchair. I think all three times I came in, an employee saw me before I hit the door and opened the door for me. That was nice. Overall, this was a solid and I would even say supportive experience at a hard time for me. This last time, a fellow customer was there who'd also recently lost her mother. So, there was almost a spirit of camaraderie here. It was pretty cool. I do wish the wait time was a bit less. It's hard to focus on one customer (as evidenced by the reviews, wireless customers can be a moody lot). However, I'm very comfortable saying this has consistently been a good, not quite great,experience three times in a row. I'd definitely return and because this is a Verizon-owned location I can resolve a lot more here than I can in some locations.

I went into the store because I needed to upgrade my phone. I had been contacting Verizon multiple…read moretimes and they said to go into the store so that I can upgrade my phone. I can't tell you how how rude and disrespectful their staff is the person I spoke to did not have a name tag on refused to give his name. He said that there were no notes in my file regarding changing phones only notes that he said he thought were about using the protection plan. He said that I was lying about what Verizon had told me over the phone so I called Verizon while in the store they confirmed the offer and the upgrade. The person on the phone even stated that they get complaints about that specific store so obviously Verizon corporate is aware yet has failed to take care of the situation and to ensure that their staff treat everyone with respect and dignity one thing I want to reiterate is how Verizon said you are a loyal and valued customer with 14 years and eight months subscriber but after the way, I have been treated I took my 14 years and eight months and changed my plan to another cellular service. I also noticed that there are multiple reviews at state how terrible this particular location is. I wonder how many people have actually gone and switched carriers because of how this particular store treats their customers.

I came into the local store at Delaware St in Indianapolis to cancel my deceased dads account with…read moreSpectrum (my dad passed away early 2024) he was on auto pay, so mom wan't aware that the $91+ dollars being deducted from his account was for that service. (He had signed up for a 25.00 dollar plan) To me it seems that their employees need better training, they had a hard time understanding that we needed to cancel a deceased persons account, finally when I though that was taken care of I asked for a confirmation (to make sure this charge wouldn't continue happening) they said they couldn't provide one; that I would have to wait for an e-mail. I got the e mail about 5 hours later, but to my surprise the account number and service address listed was not the correct one!!! LOL!! They cancelled someone elses service!!! ??? I just got off customer service, this person actually helped, (I hope) said that persons service will be reisntated and the he would complete the process to cancel my dad's account. Honestly I wasn't expecting to spend so much time to take care of this.

Is stealing money from my company monthly for equipment we do not have! Technicians have NO CLUE…read morewhat they are doing and actually LIE in their reports after doing a "service call" about what really took place during that visit!

Go see Maurice here! I went in today to upgrade my iPhone (and for context I haven't done that for…read moreabout 4 years). Decisions don't come easily to me, and Maurice was so helpful and so patient with me. I literally spent 2 hours in the store deciding between models and sizes and phone covers, etc. I can't express enough how patient and understanding he was with my indecisiveness! It was really refreshing to not feel pressured into making a quick decision and he made sure I got the best deal available. The store itself is very open, spacious and clean. They have hand sanitizer and sanitizer wipes available throughout the store, and the staff was all wearing masks. It was a very positive experience for something I usually dread and put off doing!

I had the absolute BEST service here! My phone had stopped being able to make or receive any phone…read morecalls or SMS messages. Because I had a government account for my phone, there wasn't anything they could do without approval. They knew I was leaving on vacation the next day so they worked tirelessly to find someone to approve my account. After several tries they were able to find someone. Unfortunately my problem ended up being with my phone (hardware) but they truly tried all they could. Excellent service by great people!