Went into Xfinity with a phone issue. Things were not looking good and I thought my phone was going to need replaced. Seth was able to work his magic and able to find a fix. The store was full of people, but he and his associates were able to work efficiently to find a solution. Everyone was very kind, positive, and helpful. read more

Waiting for a refund: my 94 year old mom moved and no longer needed her Xfinity equipment (tv). Took it to Xfinity for return in early April. They suggested for time saving , to take to UPS instead. UPS scanned equipment, easy peasy. A month later, her bank account is still being drafted. I do an online chat w Xfinity on 5/4. They confirm return of equipment and assure me they'll refund $$. Then another bank draft! I go to store on 6/4, wait 50 minutes for service. Speak to Jacob, the "lead" at Castleton store who again taps into computer and says he sees previous activity and assures me I'll get a refund. It's now 7/10 and I see no refund from Xfinity. Good news though- not another draft. The best Jacob could offer was a piece of paper w his handwriting and an order number. read more

Went to the 82nd St location after a frustrating experience at the Town Center location. The rep seemed only interested in trying me to switch my cell phone service after I repeatedly explain I was in their only to swap out my box and remote. She gave me a remote but it didn't pair as my box needed updating as well. The 82nd St location were on their game. They listened to me and swapped out my box and remote. Went home and it paired and updated perfectly. Will go out of my way to go to 82nd Street loc from now on as this is my second positive experience. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Indianapolis, Indiana

I have been with Comcast for decades love their service in the beginning Wow, how times change I would have to rate the torture. These people who put me through for the last year and a half as one of the all-time Great Falls of what used to be a good company what horrible horrible horrible service the lying so after 40 50 years I cannot wait to get rid of these totally inept people do yourself a lifetime favor do not sign up with their service ( what a joke) service isn't an option. I intend to file suit just for the year and a half monthly wasting my time I live in Utah 3 acres POOL or in the middle of town it's not like him living on top of the mountain. read more

Inefficient and slow customer service in store: Misleading service contracts and unreliable internet coverage. Recommend using literally any other company for home internet. read more

Update! So I cleared up the derogatory mark that was put on my credit reports through the credit agencies. It was removed. However, Comcast sold my information to a new collection agency, and they have reapplied the derogatory mark on my credit. I did not know that this could be done without a heads-up or notification. Now I've thrown the receipts away and cannot find them. I've contacted the credit BureaOne has agreed with me and removed it, but Experian kept the derogatory mark on their report. It's really not hurting me because the credit reports says all my bills have been paid on time, and all my accounts have been closed with good standings. This did not keep me from opening a new credit card and buying a new car as well. I just want everyone to know what a huge SCAM GIANT this company is! COMCAST OFFERED FOR ME TO COME BACK ABSOLUTELY NOT!!! BEWARE OF THIS COMPANY. PLEASE BEWARE! read more

I went to the Xfinity store to pick up my new modem for my home Internet, and was surprised how quick and efficient the experience was for me. My apartment complex had an agreement with Xfinity to provide Internet for all residents, so I just had to set up an account with Xfinity and go to the store to pick up the equipment for home installation. The store was not busy at all when I arrived and walked in, and a customer service representative greeted me right away. I gave him my name and he gave me the modem and equipment I needed to set up the Internet at home. He gave me a phone number to call if I have issues setting up the modem, and I was on my way out the door. I was in and out of the store in less than 10 minutes. It was nice service and I appreciated the help from the representative, but really did not feel impressed with the experience. I have had problems with Xfinity/Comcast in the past, and I hope this time around, things will go well with my home Internet service, but I cannot comment on the value of this experience because I really did not get any sense of value. The store is nice and the service was good, but I would not say it had a "wow" factor. It is what it is, and that is all to say about that. read more

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Had original pricing for 2 yrs. for 2 phones. After a few months they increased my prices. Every month I've had to live chat to get a credit on my charge card. It's been a horrible experience with them. Now my internet plan was hacked and doubled in price and I'm having to fight with them to restore my original plan. A nightmare daily!!! read more

I have to say that I was pleasantly surprised with the service I received at the store. I was helped by a friendly professional and knowledgeable young man named Dewitt. He asked proactive questions and helped me resolve the issue I came in with and also reworked my existing plan to better suit my needs. read more

I had to come in to simply RETURN an old modem. They made me wait 40 MINUTES to scan my barcode and give me a receipt. HORRIBLE service. Do better. read more

I went to the store today to return equipment after the year of "free equipment rental," had concluded. I have been using my own router for months but was informed today that I would now have a data cap on my home network unless I pay $15/month for unlimited data. When I pressed them on this, they told me that only their routers could handle the unlimited data. This is obviously a lie. So all in all, I returned their equipment but was asked to pay the same equipment rental price for continuity of service. This predatory corporate policy is obviously designed to take advantage of people but is not why I am writing this review. This review is for this specific store. I sat down to wait my turn and watched the store manager raise his voice to tell off an elderly customer who appeared to be well into his 80s. The man came over to me and explained that his phone had been stolen and he'd driven 20 miles to come to the store for help. The account however was in his wife's name and they would not help him without her present. They would also not allow him to use their phone to call his wife. This is the part of the conversation I overheard where the manager very loudly told the man that it was a business decision. The manager then stared him down with his shoulders set and square until the elderly man dropped his head and walked away. What strength. As I was being helped, I overheard the man talking to another waiting customer, explaining the situation, and a different xfinity employee yelled across the store, "we don't have to help you at all if you don't change your attitude." I did not see the elderly customer be rude to any of the employees, but even if he had been, there is no excuse for the level of disrespect this man received. If your employees are not willing to have any grace or patience for a man in his 80s, who's phone has been stolen and needs help, then you need new employees. I shared my discontent with members of the staff and they apologized for my wait time but would not acknowledge their treatment of the other customer. My family will be leaving Xfinity immediately and I sincerely hope that this review is seen and things are made right with this customer. read more

Must go in person to talk to a human being. Have to wait a long time and they give confusing information.

Made an appointment and they said it would be a 52 min wait after I got here. I guess I'll stick with Verizon since they just send you the self install without waiting almost an hour to sell you most stuff. read more

The only reason I am giving 5 stars is for David and David alone. I know most places are short staffed, and the wait is out of their control. Even after dealing with Karen after Karen, when Davis's took care of us, he was focused on us and us alone. Amazing customer service was provided by him regardless of how other customers treated him. And man, I would not be able to keep my cool like him. Professional, and actually listened to us and helped get the best deal possible. 10/10 recommend setting an appointment with David. He made this whole experience 100% a better. Thanks David! read more

My rating is for the Comcast store only, not the service. I have been here three times and the staff has always been knowledgeable, friendly, and responsive. They have helped me quickly with what I needed and I was on my way. read more

They are there to exchange equipment and sell phones and tablets. They can't help solve any problems and the manager even told the couple in front of me that they would have to try the website to get corrections to their bill. It's called the Xfinity Store because they are there to sell, not to provide service. read more

Two guys assisted us with our needs. They gave us the best recommendation. We took their advice and it worked well for our internet needs. read more

Xfinity Store by Comcast - Interior - Internet Service Providers Near Me - Indianapolis, Indiana

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Tommy provided service above and beyond. I was sick and struggling with my phone. He quickly solved my issues and sent me on my way. Thank you read more

I have been a Comcast / Xfinity customer since 2004. I turned off my cable in 2019 to just have internet service. In 2019 I returned the cable boxes, yet I discovered 6 weeks ago that they have been charging me an extra $30 a month since 2019. That is over $1800 in over charged fees. After hours on the phone over multiple days, with multiple promises to refund the overcharges I still have no credits or refund. After not receiving resolution via multiple phone calls we visited this location. They again would not help with a resolution. Every employee we come into contact with says a refund will be issued but no refund ever arrives. EVERYONE you come in contact with is either inept or a liar! If you have ANY other choice for a provider stay away from Xfinity. read more

Employees here are clueless. They are lazy. They refuse to work. Xfinity / Comcast is an awful company. If you can go anywhere else I would 100%. AT&T wifi is significantly better if you have the option. read more

I came to the store because my wife's phone had had issues with the SIM card. As expected, the rep suggested she try getting a new SIM card, but we would have to wait. The rep told us that he would get us checked in and send us a text when we were next in line. The wait time was 1.5 hours. There are many stores nearby, so we decided to walk around while we waited instead of waiting at the store for 1.5 hours. Two hours later, we came back and were told that we had to get back in line. The reasons included: we're not there when they called my name; they wouldn't have texted us because they simply had no ability to call or text. The young lady insisted that it's my fault because WE LEFT. Well, the guy who checked us in told me that we would receive a text, and I did receive a text as pictured here, and he heard we say we were going to go to other stores and he didn't ask us not to, or that we had to stay in the store. The young lady saw the text I showed her, and she just looked at me coldly and said, "but you left" as if it's solely my mistake when it's not mine at all. Would it kill them to just apologize for wasting customer's time? All we need is someone to activate a new SIM card. That's all. Would it hurt them to just put us first in line, instead of making us wait for another hour, which will be three hour wait time in total for us just for a SIM card? So stupid. If switching a phone carrier were easier, I would be gone. So mad. read more

Xfinity is the worst company ever I had service with them for 8 years always paid my bill before it was due in 2023 I moved returned my equipment agent told me then I didn't have a balance now today they want flag my credit Saying I owe them $159.60 can't seem talk to anyone that can help me before choosing Xfinity please do your research on them there is a lot better Internet services out there try going fiber it's a lot faster read more

They basically told me the only way to get a new line opened with them would be to cancel multiple lines I already had open and my home internet, and then reopen those accounts with huge activation fees. Absolutely a scam, I've moved to AT&T read more

I was a little sceptic going in given how 8 calls to Xfinity customers service didn't help at all . All the rep over the phone were polite and helpful but our problem never got solved .so after trying everything possible we decided to go to the service store . Jeremy in the service center solved our problem in no time . He knew what needed to be done and what he did helped us get our internet back promptly. (It got cancelled for no reason) I would have given him a 5 star but we did get charged the 70 dollars which we weren't supposed to ..for that but i am hopeful that we might be able to resolve the issue if we visit the centre again .. i will update this review as soon as we do . read more

Xfinity Store by Comcast - Hmmm - Internet Service Providers Near Me - Indianapolis, Indiana

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Xfinity is the most frustrating business to communicate with. I had an on-site appointment and the tech was to return on a specific date and time. He did not leave contact information, never showed up and since you can't talk to a real human I wasted and entire day waiting for him and still not sure if and when he will return. read more

Quick service no hassle. Returned a router for my daughter. Store was clean and I was the next one in line with 4 people working on a late Saturday afternoon. read more

I made an appointment to return my equipment after reading other reviews. Many spoke of long waits and unfriendly agents. I walked right in to this store with no wait. There was an agent ready to help me. He was professional and got me in and out within minutes. Great experience! read more

I had to wait an hour to tell me couple things, why do you let people wait that long for nothing?

Horrible service! The darn chat function kept popping and I was trying to find out why my internet service increased with a 12-month contract. After six calls I dropped the "F" bomb, ashamed as the grandchildren were in the room. I will find another service tomorrow and the file complaints with FCA, Attorney General (worthless) and Consumer Protection Agency. I am retired and maybe a human will answer the question. I WII NEVER USE Infinity or Comcast again. read more

Ugh!!!! STARS FOR CUSTOMER SERVICE ONLY!!! This is my 3rd CABLE BOX in LESS THAN 6 MONTHS!! It goes out, I take it in and get a refurbished one! First time having CABLE and I NOW know why!! The customer service is really great BUT the BOX keeps going out and I have to either SCHEDULE a service person to come out or exchange it!! It's REALLY becoming a pain in the butt! I got a really good promotional deal and saving $100 a month versus ATT BUT this is RIDICULOUS! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Indianapolis, Indiana

My internet has been down more than working. Battling with them for months to get a service tech out here. Xfinity has caused me more stress, and expense, than I can handle. read more

The service in store is friendly and fairly quick. However the actual internet service is just average. It goes out regularly and if you're not on a promotional plan it's expensive for what you get. There's always a bunch of people at the store waiting for service. I get it's annoying to have to wait but obviously they need to serve customers in the order they come into the store. There are things that can be improved as far as in store service. The biggest of which is for people who are just returning equipment, the person checking people in should take care of that rather than having to wait for a representative along with everyone else in store. read more

I visited the Xfinity store on West 86th Street, Indianapolis, IN, and Juan gave excellent service! He helped me navigate a change with my phone service last year, and accomplished feats that no one else was able to do (it was complicated!). When I needed help with our internet/cable service today, I was delighted that Juan was still at the store! He's the most knowledgeable customer service person I've dealt with, and I've dealt with a lot! He always works to find the best options and he's 100% focused on the needs of the customer. read more

Worst cellular service experience in my lifetime. And I'm 72 years old! Having been a customer for a couple of years, my wife and I were on the 'Share a gig' plan and decided to leap to Unlimited Data and she wanted to upgrade her iPhone 7. So we went in and upgrading the data plan was seemingly easy. It was a false flag. She went with an iPhone 11. Seems simple enough. The agent, though, didn't transfer the data from the first phone. He also never activated the phone. Two days later, frustrated, we returned the phone and asked that her iPhone 7 be reactivated. Returning the new phone took...get this...4 1/2 HOURS!! (At one point, the store manager said "Look, we're an internet and cable company. We don't really do phones.") And that was just the beginning which led us to switch back to Verizon. We ended our relationship with Xfinity on June 7th. We received a bill from Xfinity for service from June 7th to July 7th. PLUS, A BILL FOR THE IPHONE WE RETURNED. It took two weeks and five phone calls. Finally, someone competent tracked the iPhone to the warehouse and took that off our bill and then took June billing off our bill. So, we're done, right? Just got a bill for June 7th through July 7th for $14.95. And so it begins again. You do what you want, but let this harrowing tale be a warning of what to expect. read more

Great service! They were efficient, kind and knowledgable about what XFINITY/Comcast offers. I wish they could coach the Comcast customer service representatives that I talk to over the phone because my experiences with the phone reps have been terrible. read more

I hate Comcast with every fiber of my being. Today is the 4th time that I've dared to enter this little shop, over 4 years of service, in my quest to acquire a more reasonable cable bill. Today I was able to walk out with a mere $10 savings... after an arduous encounter. But, alas, I remain thwarted because I continue to pay a full $100 for equipment and services that I do not need. Examples: a modem that I've never plugged in over 4 years. A phone line that I've never used; I don't even know the arcane number! And God knows how many TV and music channels that I could care less about.. yet I have to pay for.. Nay! I MUST pay for, or else I lose the one, single, precious channel for which the Queen (my wife) demands she must watch, lest I, a humble servant be damned!!! read more

Visually this new store is beautiful. However, the staff is awful. I thought this would be better than the previous option on Shadeland which is a nightmare. Since they closed the store in Fishers it's just awful if you have to go in person for anything. I really hoped this new store would be different but the staff including managers here seem like they are very inconvenienced by the customers presence. Unfortunately if you want cable you must accept whoever services your area so there is no completion which makes customer service even worse. I can not begin to describe how rude and incompetent the staff here is. read more

Xfinity Store by Comcast - One employee,twenty plus customers, and the manager is sitting at her desk texting. AWFUL customer service. - Internet Service Providers Near Me - Indianapolis, Indiana

While the people you meet in the store are friendly the service is not even close to par. I have cable/internet/ cell service. Not Happy with WiFi and cell service. If you really want to know call me at 317-362-9644. Just plain and simple poor customer service on national call center and royal runaround to get it fixed. Last agent I spoke with was rude, I've never hung up on anyone until that call!! read more

I went into the store because I thought it would be a better experience than doing it over the phone, boy was I wrong. The person who helped me screwed up everything I asked of him. The biggest issue being I went in to move my service from my old house to a new home. Apparently he did not enter the stop order, and now Comcast is refusing to return my money that was taken via autopay for a home I no longer lived in, because of it. It was 3 months before I realized the money was coming out twice a month. I have tried multiple times over the phone to get this rectified and they are not bending. Worst customer service ever. I am owed a substantial amount of money that in my opinion was stolen from me. I just want a caring person to do what is right, apparently they do not hire that type of individual. read more

Make sure you get what they are offering you in writing and conf it. The flyer said 60 a month we agreed on 90 a month and when the wonderful installer came they only had us for basic cable which I can get with my antenna for free. The offer was now 160 today. So over it. No cable for me. Sticking with my free cable. read more