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Xfinity Store by Comcast

2.3 (74 reviews)
Closed 10:00 am - 7:00 pm
Updated 1 month ago

Services - Xfinity Store by Comcast

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Michael M.

Went to the 82nd St location after a frustrating experience at the Town Center location. The rep seemed only interested in trying me to switch my cell phone service after I repeatedly explain I was in their only to swap out my box and remote. She gave me a remote but it didn't pair as my box needed updating as well. The 82nd St location were on their game. They listened to me and swapped out my box and remote. Went home and it paired and updated perfectly. Will go out of my way to go to 82nd Street loc from now on as this is my second positive experience.

Tote bag
Michael S.

I went to the Xfinity store to pick up my new modem for my home Internet, and was surprised how quick and efficient the experience was for me. My apartment complex had an agreement with Xfinity to provide Internet for all residents, so I just had to set up an account with Xfinity and go to the store to pick up the equipment for home installation. The store was not busy at all when I arrived and walked in, and a customer service representative greeted me right away. I gave him my name and he gave me the modem and equipment I needed to set up the Internet at home. He gave me a phone number to call if I have issues setting up the modem, and I was on my way out the door. I was in and out of the store in less than 10 minutes. It was nice service and I appreciated the help from the representative, but really did not feel impressed with the experience. I have had problems with Xfinity/Comcast in the past, and I hope this time around, things will go well with my home Internet service, but I cannot comment on the value of this experience because I really did not get any sense of value. The store is nice and the service was good, but I would not say it had a "wow" factor. It is what it is, and that is all to say about that.

Interior
Aileen C.

Two guys assisted us with our needs. They gave us the best recommendation. We took their advice and it worked well for our internet needs.

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5 months ago

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1 year ago

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2 years ago

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11 months ago

Must go in person to talk to a human being. Have to wait a long time and they give confusing information.

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1 year ago

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2 years ago

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4 years ago

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7 years ago

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2 years ago

I had to wait an hour to tell me couple things, why do you let people wait that long for nothing?

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3 years ago

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5 years ago

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8 years ago

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7 years ago

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8 years ago

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4 years ago

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6 years ago

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6 years ago

Staff was friendly enough. 30 minute wait to drop off a box that has already been replaced is not okay. Do better.

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Review Highlights - Xfinity Store by Comcast

I have to say, my experience with the XFINITY/Comcast store was 1000 times better than my experience with Comcast Business.

Mentioned in 3 reviews

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Verizon

Verizon

(15 reviews)

$$$

I've dealt with this Verizon location three times in the past month related to issues around the…read moredeath of my father. My father was a longtime Verizon customer, though he was very old school and would often pay his bill monthly in-person by check. It has been fun trying to track all of these payments down. Oy. A couple things to note - first of all, this is an actual Verizon shop. It's company owned. This makes things easier if you're doing actual major account work (like the death of a loved one). I'd originally gone to the location on Lake Plaza (71st & Binford), however, it's a licensed location and can't do a lot of major account stuff. So, they sent me here. Visit 1: Nice fellow who took me through the closing of my father's account. As should be the case, this requires producing the death certificate unless you're already on the account. I wasn't. However, it's a pretty easy process if you're organized. I was able to resolve it in one visit with the awareness there would still be a final bill. The wait was a bit long and the employee in question had to ask a coworker a couple questions, however, everyone was courteous and helpful. Visit 2: A question about my own bill - I'm also a Verizon customer. I'd recently changed my plan and my bill was more than expected. This was a relatively quick visit. I got the answer I needed. That bill just got paid, so hopefully the answer given is correct. Visit 3: I came in just after the work day. It was definitely busier and wait was definitely longer. It seemed like only one of the three working had experience as she kept answering questions for the others. I wanted to pay my father's final bill to make sure his debts were resolved. She looked things up - thrown off a bit since the account was closed. Once I got service, I'd have preferred a focus on me rather than repeatedly multi-tasking with the others. However, this is a minor quibble. The issue got resolved. In terms of accessibility, this location is in a strip center with curb cuts at both ends. I actually tend to park at the opposite end as it's a better situation and easier for a wheelchair. I think all three times I came in, an employee saw me before I hit the door and opened the door for me. That was nice. Overall, this was a solid and I would even say supportive experience at a hard time for me. This last time, a fellow customer was there who'd also recently lost her mother. So, there was almost a spirit of camaraderie here. It was pretty cool. I do wish the wait time was a bit less. It's hard to focus on one customer (as evidenced by the reviews, wireless customers can be a moody lot). However, I'm very comfortable saying this has consistently been a good, not quite great,experience three times in a row. I'd definitely return and because this is a Verizon-owned location I can resolve a lot more here than I can in some locations.

Lazy and inexperienced. Due to personal and extremely horrific events my phone broke and ID was…read morelost. These people at this store would not help me despite being in absolute tears and seeing a picture of my ID. Manager even said "I can see that's you" but refused to service my phone. But somehow over the phone they can help me without seeing an ID. Despicable and lack of human compassion. Even the service associate over the phone could hear how traumatic this whole thing was for me, but not a single employee helped me while I was on their phone. Let me walk out without even an apology. I hope they receive training in compassion.

AT&T Internet

AT&T Internet

(64 reviews)

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

Xfinity Store by Comcast - isps - Updated May 2026

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