We hired Xfi service got home and didn't work, came back to get it fixed and we where told everything was ready ended up getting a technician 4 days after we hired the service, went back to get a new line phone but David was careless and like looking us down like if we were not as important as the "Americans" customers or maybe he thought we didn't just "had papers" FYI they don't help or give service unless you are a citizen! David did not only was horrible from the moment he started (he didn't even look at us at the eyes, something else in the surroundings was more important that addressing our concerns). Maybe they have to place a sign at the door "they only help unless they've had confirm with IDs on hand that you are "American" read more

people: these reviews are for the customer service provided by this particular store.. it is not for xfinity corp or your internet connection dont bother with the xfinity automated "customer care" phone call. i dont like cable companies as a rule, but the people who work here are very helpful. cheerful, well spoken and know their business they deserve better! xfinity does deserve them read more

I've visited this location a few times over the years since it opened. I get much faster service here than at Comcast's previous locations throughout the city. I do hate that they downsized to only two locations, but they offer free shipping and many services via phone/Internet so a trip can be avoided most of time. I've haven't experienced any long wait times during my equipment drop offs or exchanges. The staff has always greeted me as soon as I arrived and friendly throughout the transaction. No real complaints other than my bill is too high,lol. read more

Excellent customer service, everyone was professional and made sure we got what we needed. My only complaint, which isn't with this store but Xfinity stores in general, is that they don't have a business phone to call into their store for simple questions, ect. If you want answers you have to physically drive to the store or sit through a 1-800 number that may or may not be able to help you. read more

Staff was friendly enough. 30 minute wait to drop off a box that has already been replaced is not okay. Do better.

Shittiest internet in the world, were stuck with this crap because they have a monopoly in this country, I could upgrade to at and t , but no, she has to watch soap operas, so I need basic cable, so we have to pay these assholes for 15 year old technology, got a problem? Call an Indian call center where the person is fortunate to make 2 dollar and hour, because Comcast cant pay an American minimum wage to sell their trash connection speeds, FUCK COMCAST read more

Ok, we ALL hate dealing with Cable companies, but this was a good visit. I was trying to downgrade service, but it would cost me more if I downgraded vs my current promotional plan. We discussed ways to lower my bill. 1- return the additional cable box I rarely use ($10 saving per month ) You also have to pay $10 extra/month for DVR anywhere. (my solution- get a Roku (as low as $29/apple tv and add the Xfinity app. 2- Purchase your own Modem save $15/month. The customer service rep was nice friendly and helpful read more

Terrible place I checked in at counter was picking up a modem to save the 50 dollar fee. Wasn't sure if it was worth 50.00 coming in to this store. I was put on a list and after waiting for a long time I noticed everyone had been helped but me. So I asked they said I was skipped and I would be next so I waited another 20-30 minutes and noticed everyone that came in was helped again. So I asked again after waiting over an hour for something simple I was helped and left. Customer service is terrible here. Only come here if you have free time to waste. read more

Middle of the day (Tuesday) and there are only two employees working. There are over a dozen customers waiting, and several walking out. Try to avoid this place at all costs. Update: It took 50 minutes to return a modem. All they had to do was scan the items and give me a receipt. read more

I was in this establishment just this week to return some outmoded equipment and was quite dissatisfied with the experience. Although the two staffers with whom I actually had contact were pleasant (well, one more than the other) the overall organization and functioning of the operation creates unnecessary frustration for the customers. read more

SO you do have to get a number and wait to be helped to just drop off a box. I had no idea. I mean what the heck. It was 40 minutes. 40 minutes to drop the modem off. I just had no idea this was true. I had read it on Yelp, but thought surely not. The lady on the phone said it would be easy. It had numbers and they would match it to me. I realized what a mistake it was not to get a box mailed so I could take it back. 40 minutes and it took every one of those 40. There were 2 reps, well 3 if you count the one entering you into the line. It was a Saturday. It was not even 2 min when it was my turn. They did have a TV, but I don't think they had wi-fi. Get the box shipped to you! Don't be fooled into coming here!!! read more

I just return my equipment so it's cool with me no problem on my end Everything still on up and up!!!

Had great service here the last time I came in. We needed to have our Xfinity contact cancelled and the man we spoke with was kind enough to wave our cancellation fee (it would've been 10$ a month and came up to around 180$ as we were on a two year set price). If we ever re-subscribe to a TV service, we'll likely look at Xfinity. read more

I am very irate and disappointed on how I have been treated regarding a refund that I should've recieved last week and the simple fact that I talked to over a dozen people and 70% of those agents I spoke to told me I would receive a refund. This is so unacceptable. Comcast is a low down dirty lying business who overcharge for basic services. I think that you guys should be reprimanded for the sheer disrespect and lies that I have been told just to pacify my actions so they dont receive a phone call, text, or chat from me. This is truly ridiculous and I would NEVER recommend your services to anyone. I would suggest any other cable provider before I would recommend this crooked company that makes promises they cant keep to customers. This will be a complaint that I will provide on every website that I can find that asks for feedback on this company. read more

I went to buy 3 new paid in full iPhones. They refused me service, now I cannot get the iPhones I promised one of my kids before Christmas. Why any store on earth would refuse payment in full and deny service to a customer for no reason is unimaginable. This place is horrible! read more

I have to say, my experience with the XFINITY/Comcast store was 1000 times better than my experience with Comcast Business. I cancelled my service and went to drop off my modems. The only time I could get there was 5pm on a weekday, so I imagined I would be there for hours. Thankfully that wasn't the case at all. The woman at the front counter, Shay, checked me in and was super friendly despite just having been yelled at by the person in front of me. I checked in with her, she took all of the cables and cords from my modems and handed back my other equipment, and then I waited about 5 minutes to be helped. The process of turning in my equipment only took 2 minutes tops - I didn't even need to provide them with my account number. They scanned the bar code on the back of the modem, it linked them to my account, I got a receipt confirming the return, and I was out the door. Oh - and my remote wasn't in the bag when I got to the store ... I was thinking I'd end up having to come back AGAIN, but I was told they don't charge for remotes and not to worry about it (I later found it under the seat of my car). read more

Garbage service enough said!! I have had 2 service techs come out and try to fix my cable signal they say they fixed it, then the next day it got worst then before! Can't even watch 5 minutes of tv with out my tv constantly pixelating or disconnecting! And it still isn't fixed after a month! Waste of money go some where else! read more

This company has no customer service. They send a guy around selling their service then they will not honor the pricing that is on the contract. After an hour on the phone trying to deal with customer service on a toll free number they finally suggest I drive to their office and try to straighten it out. I didn't write the contract. Let them send someone to me to fix their errors. Maybe I should just take the contract to a lawyer and let him straighten it out. Worst company I have ever dealt with !!! read more

Let's keep it real, no one wants to go to any store like this ever. It blows lol. But I've been here a few times, and honestly, it's always a super easy time, even if I hate walking through the doors. I've never had to wait a super long time because lots of people are always running the counters! Keep up the good work y'all! read more

Both my wife and I work from home, our internet is vital to our jobs. Comcast is terrible. We signed up for the highest speed but constantly have to talk to their robot attendant to get any thing above dialup. Every week I hotspot off my phone to get my work done. Truly anything would be better than their constantly downgraded service that magically improves only after complaining and getting a "refresh" sent. They seem to have a way to give great speeds to new customers only to degrade it later. Fiber optic is coming soon to Fishers, then Comcast will be toast, read more

I have mixed feelings about this place because I received different treatment every time I've been. First of all, definitely make an appointment before you go here. This allows you to skip any line there currently is, and trust me there's usually a line. One time I had great customer service, the lady I worked with helped me get service and I had no issues. But the second time (when I had an issue with the service) I wasn't treated well. I felt rushed and ignored by them. read more

This location is new to me. Once I actually located the XFINITY store, this place was packed w/ customers everywhere. All but 3 people were already waited on & in the "waiting" area. (IDK, Waiting for equipment or whatever they came in for). Only Me and two customer in front of me had not been waited on yet. In about 3 minutes it was my turn & the young lady was very efficient looking up my account & provided me w/ a new remote right away! I was there about 6 minutes total even though this place was very busy. Excellent service, employees efficient, accurate, informative & just what I needed on MY VERY BUSY ERRAND DAY!!! I'd definitely go here again expecting this ABOVE AVERAGE customer service which is very unusual these days!!! read more

Here to fix a bill that they double charged my credit card and now I'm waiting to return the equipment and just keep the internet been waiting over an hour. I am so frustrated with Comcast they leave you on hold forever then when you come in you have to wait forever. read more

One of the worst customer service I have experience. Poor Internet speed for what we are paying. We are cancelling this week our service. Do yourself a favor and never use xfinity.. ever.. read more

Ok, I've only visited this store once and it was to upgrade my internet/cable package, but I had no problems during my visit. The store was spacious so it's a pretty comfortable place to be if you have to wait a while for a service representative. We were with Greg, who was super helpful and nice. Since we decided to upgrade our cable box to the X1 system, we had to turn in our old box. It was just about closing time by the time we made it back to the store, but they still let us return our old box regardless. We didn't feel rushed at all and were able to get all of our questions answered. I know Comcast is frustrating when you have to call the phone reps, so I'll probably just return to this store whenever I have issues. read more

Called 2 days trying to get Internet for my apt I just moved into. You have to spend a good 10min with a automated computer before you can speak to a incompetent worker who has no clue how to give a straight answer. Still do not have my questions answered apparently I need to visit their office with paperwork showing I just moved in. I mean holy cow talk about making your customers jump through hoops. Shittiest customer service ever reminds me of that south park episode. read more

OMG! I WISH THERE WAS A NEGATIVE STAR CATEGORY! My sister lives in Indy and has Alzheimer's disease, she has changed her phone number, alot. Everytime she forgets her phone number she gets a new one so we no longer know the phone number on her account. I have been on the phone, computer on chat, etc for hours over the last 2 days, do you know why? Because I'm trying to find out what the channel number is for her PBS so she can watch Downton Abbey Marathon! I have given them her name, address, zip code, repeatedly and nothing! They manage to drain her account of $100 every month but can't give me a channel number for WFYI or WIPB! The moron on the "chat" feature asked me to "define PBS"? HUH? They told me that in order to send her a channel guide they would need her email, SHE HAS ALZHEIMER'S! She doesn't have a computer for gods sake! Course they couldn't send it anyway without her phone number! He kept telling me to check the channel guide, I explained over and over and over that I was in Cincinnati and had no access to their channel guide. I have Time Warner that knows me immediately when I call. I give up! I bought her the entire Downton DVD set from my PBS and having it sent to her, course I will have to buy a DVD player and hope she can work it. This is ridiculous! No. It's disgraceful! When I said "you millennial clueless brat, have you ever heard of alzhiemers?" He hung up on me! O yes, and English was none of their (I spoke to 4 people over 2 days) first language! read more

Coming from a chronic optimist. Facts are facts. I had all the work and decisions done ahead of time. 17 minutes waiting my turn. 3 minutes getting the box. So it's about what I thought not as bad as the typical help bad bitching headlines. Cuz that's yelp. Also emphasizing the negative. I might give it 4. But just to watch the World Series is 85 bucks. Then I'll quit my read more

Wish I could negative star. They should name their 'stores' "When you hate XFINITY so much - Drop Off your equipment here Location" XFINITY employees here can't even call the real "customer service" people for you. If you have a problem other than dropping off...they can't help. read more

This is for the Comcast company- I have been trying for 3 weeks to resolve an issue with my bill. After hours on the phone I am assured that a special department will call me back within 2 days. Nope....DID NOT HAPPEN! So, against my better judgement, I called again today. I am told that resolve my issue I will have to have my service disconnected. Keep in mind, I do not owe them, they have been overcharging me for months. Their error will result in the disconnection of my service. I don't think that is how you provide quality customer service. read more

I was pleasantly surprised walking into the store! With cable and phone stores it's hit or miss with good service but as soon as I walked in the door it was wonderful. I was greeted name out on list of 6 but called up within 10 mins. Then in and out in the same amount of time with everything handled and no stress added!! So if you need to go don't worry it's not a bad set up! read more

I didn't want to give this a single star rating but it makes you choose one. Comcast is absolutely the worst, one of the reasons I do not have any longer. The person they sent to hook up my service put in "OLD" equipment that wouldn't even give me anything that my service was set up to do. They then had to send me via snail mail the new equipment, which took forever to get, then when I got my bill they charged me for both the "New and Old" equipment!!! Geez get it together Comcast, you stink!!! read more

Our customer service representative, Trae, was extremely knowledgeable, efficient, and personable. From start to finish, our transactions were flawless. read more

The worst customer service I have ever had. They lie sweetly to get you to sign up. They lie in every way possible then do not follow through, because they don't have to. They cost my new business a lot of money the 30 days we dealt with them. Thousands of dollars as a matter of fact. Do not do business with them. It is one scam after another. I give them negative 50 stars. read more

Comcast is the worst provider out there!!! Please do yourself a favor and go somewhere else! I could write a novel about all the hell they've put me through, but I'm just going to keep it short and simple. Costumer service sucks, I've gone days without cable/internet and the moving process, HA! I'm so sick of it, we're canceling and going to someone else! COMCAST IS A JOKE! read more

I cannot get information about whether this store has my product in stock prior to driving there. The stores do not have a direct number and this is a great customer service inconvenience. If you cannot guarantee that equipment is in stock you need to provide contact information for the store to the customer. The only place served by this inconvenience is Comcast. Not consumer friendly. read more

We have had the WORST experience with Comcast and we haven't even had our service setup yet! The representative was to have scheduled our service install for July 2nd and no one ever showed. So we log onto our account to find that it had been switched to July 8th without our request or approval to do so. We work from home and really needed the Internet to be setup by the 4th. We called Comcast and the representative said she saw how it showed we had it setup for the 2nd but that she didn't know who or why it was switched. We spent countless HOURS being transferred back and forth between customer representatives and had spoke with TWO supervisors. They didn't try to make it right or send anyone out so we've been at a disadvantage this entire week. Completely unacceptable. This experience alone, is reason enough to walk away. I would suggest going with AT&T U-Verse!! No customer wants to deal with the hassles and ignorance that we have throughout paying for a service for something that isn't cheap to begin with. Utterly disappointed and we will be posting reviews about this all over the place since people should know what they're getting themselves into before entering into a contract with an incompetent & problematic company. read more

I have been a customer with Comcast for years, and I have never experienced such bad customer service. I started a contract two years ago and the price of my Comcast bill kept rising and rising. It started at 89.00 then went to 112.00 to 142.00. I moved only to discover that they started my entire two year contract over!! And they didn't tell me. Then when I went to disconnect my services because it was going to go up to 154.00 the next month, the sent me a bill in the mail saying I owed 115.00. I called and they told me when I transferred my contract to another address they said my contract started over!!!!! No one helped me and told me I still had to pay the money. If I had known that my two year contract started over because I moved apartments I would have cancelled immediately; however, no one told me, I will never ever go back to Comcast again. I don't recommend this company to anyone if I could give them zero stars I would!!!!! But this app made me give them at least a star. They don't deserve this. Comcast is a scam, they say internet is fast. It isn't. My service was interrupted all the time. Worst company in the planet. Save your money and go with sling tv. You can cancel at your own will and you can tape television shows. I so far have found that ATT internet is so much better. I never have interruptions. So Comcast is a no go for me forever!!! read more