great staff super friendly; Scherone H did a great job and got me set up! the store was clean and…read morewell organized, got checked in on time manger kept on asking if we we okay and could need help with anything else.

DO NOT TAKE YOUR ITEMS TO GET REPAIRED HERE!!!!…read more I've never even heard of micro center nor been-- my roommate spilled some liquid on my laptop and promptly took it here to have it looked at. Microcenter had my laptop for over two weeks and gave it back to me with a new screen. Once I got it back less than a day of use my laptop went completely dark. I took it back to Microcenter where the cashier let me know that they'll look at it again under the same ticket from when they had it. He also let me know that they ONLY replaced my screen- they did nothing for liquid. A week goes by- I have no text, email, nothing from micro center. You cannot reach the store at all- you have to go through multiple 800 numbers and be transferred. After finally speaking to someone they let me know I wasn't checked in correctly and they were sorry - less than an hour later I get a text that my motherboard fried due to liquid... The manager texts me telling my they'll transfer my data if able to for free- they then fight and charge me it the next day. I had to walk back inside and send the screenshots in order to get my data xfer for free... I will never be back.

Very fast service! I had received a text about an hour after dropping off my playstation that it…read morewas fixed and working.

This is a no frills electronics store and repair shop and located in the foresaken Washington…read moreSquare Mall. It is right next to a popcorn shop. You can get a deal on used electronics here. I purchased a used laptop. The gentleman there was very helpful and friendly. They also provide repairs and service. My experenice here was nice. If you are looking for some used electronics at a decent spot, this is your place.

Closing at 745 on a Saturday at a tourist destination is not how you impress out of town folks…read more Look, I'm sorry you're working the late shift, but YOU HAVE A JOB! Sell people your product instead of hiding in the back of the store. I predict this store will soon be out of business. And not a moment too soon!

Here is a shout out to the independent guy! This 'mom & pop' electronic repair shop was such a…read morewelcome relief to find. I had asked my friends where I could take my TV for repair. Most people had no clue and some suggested Best Buy and/or HHGregg. Ummmm...those places want you to BUY new electronics and would most likely give you an estimate too outrageous to even consider repairing. I was determined to find out if my TV could be fixed since it was less than 5 years old. I went onto Yelp with little success (sorry!) and then to Angie's List. THAT is how I found ITR. I spent some time talking to the owner on Saturday when I was dropping off my 37" Polaroid TV for repair. He has been at this location for over 30 years. BTW...if you are a member of Angie's List, there is a $10 coupon to use towards repairs. Unfortunately, we live in an era of everything being disposable. TV broken? Just throw it out and buy a new one. Yes, I admit, sometimes that is more cost effective, but look what that is doing to our environment! Landfills are full of non-biodegradable junk. Yes, there are electronic recyclers, but again, some people don't want to go to the trouble of finding them and just dump dump dump! It turns out that ITR Electronics has been seeing a great number of flat screen TVs lately for repair. They overheat and the power source burns out. That is what was wrong with my TV. It cost $189.95 (minus the $10 Angie's List coupon) to repair and now my TV is working like new. A similar TV would cost between $500-$1000 to replace...believe me, I looked. The owner suggested running a small oscillating fan behind the TV to keep it cool so I don't experience the same issues down the road. I will take his advice and hopefully the TV will be with me for years to come. I highly recommend this electronic repair shop in Indianapolis! It is located on the east side of downtown. Not the best area in town, so they close early (4:30 p.m. week nights; 9:00-2:00 on Saturdays).

My Samsung Plasma TV quit working last Friday and I had no idea who to call about repairing it. I…read morecalled ITR and Rick said I could bring it to the shop or he could come to my house. I live in Anderson, about 25 miles from their shop and the TV was to heavy for me to take in so I set up an appointment for Tue. at 9:15 and Rick was here at 9:15. He was very professional and had my TV fixed in about 30 minutes. The price charged was reasonable and has a 90 day warranty. I would/will recommend ITR. Very prompt and fair priced.

Stansifer Radio is my go-to shop for everything electronics! I fondley remember going there when I…read morewas a kid with my dad. He bought a super sweet Voice of Music reel to reel stereo setup. My my was really upset with him. Customer care is paramount as Stansifer's. The staff is SO friendly and accommodating! Great selection and value at every nook and cranny!

Great, knowledgeable customer service. The fellow with whom I spoke really knew his stuff and…read moreguided me away from an expensive, unnecessary purchase.

They had what I was looking for. Plenty of parking and a good selection. The salesman seemed like…read morehe really knew what he was talking about.

This place used to be pretty good but closed down recently sad really electrical components used to…read morebe just down the road now it 2 hour round trip or else order and wait

Well I've given them plenty of chances to earn my business. Did a show room visit. Was looking to…read moreput a golf simulator in my house. Jason came out April 18th to do measurements and get me a quote and design put together. It's June 25th now. I told him no rush, however I texted him to check in last month (May 2025). He said he emailed me the quote and design. I told him I didn't get it and maybe it went to my spam (which would be weird because we've exchanged emails before). Texted 3 times since then and sent an email. Crickets. Guess they don't like money ‍ Might've actually done a good job but they don't get that chance now. Ignoring potential customers is literally the epitome of bad business practices.

We put in an audio/video system including outdoor cameras, whole home audio, and "one remote that…read morecontrols all" about 3 years ago. It was extremely expensive, and now the remote doesn't work so none of the system can be accessed. There is a camera out, and we can't connect to the audio system from our phones because it now says we need a subscription to connect. No one answers the phone number any longer. Really?!??!

I walked into Best Buy on a mission. My Apple Watch strap had given up the ghost and I needed a…read morereplacement without waiting for Amazon to deliver it tomorrow, which is already next day but somehow still feels like too long when you want a thing right now. This is the singular remaining superpower of a physical retail store in 2026: immediate possession of the item you need. The Force of instant gratification remains strong, even here. Found the strap, mission accomplished, and then did what I always do at Best Buy, which is wander. Checked out the latest video games, browsed the Arcade1up cabinets, scanned the toy section, looked for MTG sealed products, circled the LEGO display. This is less shopping and more of a wellness walk with a receipt at the end. I was greeted at the door by staff asking if I needed help, which I appreciated even if my answer was essentially "no thank you I am just here to roam the sector." Here is the honest part though. Best Buy in the early 2000s felt like Coruscant at its peak, a sprawling, buzzing destination where you could spend hours and leave with something genuinely exciting. Walking through the Castleton location today feels more like visiting a once great Republic outpost that the Empire slowly drained of resources. The floor space that used to overflow with product now echoes a little. The video game section gets thinner every year as the industry goes digital. The whole experience carries faint Radio Shack and Circuit City energy, two names that should send a chill down the spine of any retail establishment still standing. And yet here I am, still going. Still wandering. Still leaving with something I could have ordered online but didn't because getting out of the house matters too. Best Buy is not what it was, and it probably knows it. But it showed up, it had my strap, and it gave my family a reason to browse on a Sunday. That counts for something in this galaxy. Four stars for a 3-star establishment that survives on convenience, nostalgia, and the slim hope that someone still wants to see a PS5 video game controller in person before buying it.

It has been just a week since I updated my review of Best Buy based upon my misadventures buying a…read morerefrigerator from them followed by purchasing haul away and installation services. While I had no plans to update my review, as the experience has finally wound down I decided it was appropriate to write a review based upon the entire process now that my old refrigerator is, in fact, hauled away and my new refrigerator is kinda sorta installed. As I'd noted, I'd had a poor experience eight years ago and since then have sworn off Best Buy despite an affection for the company from an experience interviewing with them many years ago. My refrigerator died not long before Labor Day. I'd never had to deal with replacing an appliance. However, I needed to get done fairly quickly since food was going bad and so were some medicines. I looked around. My space in my home isn't the greatest and dimensions had to really be just right. That wasn't an easy task. I checked quite a few places. Best Buy was having Labor Day specials and I found a fairly simple fridge at a great price. I ordered it as it had nearly perfect dimensions for my space. I scheduled delivery and opted for the install and haul away package. So far, so good. The first attempt at haul away/install occurred over Labor Day weekend on Saturday. I received advance texts with clear directions on what to do prior to their arrival. They gave me a window of time a couple days from when I placed the order. They arrived on time. The unfortunate part begins with the discovery that the dead fridge was hooked into my waterline underneath my kitchen sink. Apparently, Best Buy drivers are not allowed to disconnect what takes about five minutes. We discussed options and it was agreed that I would call them to set up a revisit. Within the hour, I had the disconnect done and called to schedule a new time. They said I couldn't do it. Despite being told to do exactly this, I was told I had to wait until the end of their shift so that the lack of installation/haul away was in the system. I was literally still within my delivery time. Never mind that one rep had already called me about it. So, I was stuck with spoiled foods and spoiling medications. So frustrating. So simple to fix. I had the fridge ready to for hook-up, I had the old fridge ready to be hauled away. Instead, I had to wait and buy the time I was able to actually put the revisit in motion only the 3rd was available (I was even off an extra day on the 2nd, however, by that point it was clear they didn't care about me, my meds, my fridge, or anything but their bottom line. After an afternoon spent trying to get things arranged, my frustrations boiled over. I came close to simply canceling haul away/install and arranging for another person to do it. I came close to returning it. I finally rescheduled for today, my next day off. I received the same reminder call. I asked them to make sure to send the manual (they actually did. Yay.). The delivery team was here on time in my window of 1-5pm (they actually arrived around 1:20pm and called 10 minutes away). Another fun catch: In addition to being unable to disconnect a refrigerator from water, they also cannot reverse the hinge on a reversible hinge (which I needed for my wheelchair). So, if you're keeping score. Install and haul away is a waste of time and money. Don't use it. They have all kinds of limits that are not in writing and I've yet to experience anyone interested in actually helping. If you've read my reviews, you know I lean positive. Out of 1800+ reviews, I have about 16 1-star reviews. This is easily one of the worst retail experiences I've had and undoubtedly the end of my relationship with Best Buy. There's not a chance I will use them again. As I told their social media, even after the initial issues there was a great chance of fixing the problem and helping me feel good about it. Best Buy failed at every point and, worse to me, never seemed to care. Best Buy? Bye-bye.