It was a fairly quick and simple process. I filed a claim through my phone insurance for my damaged…read morescreen in my S21 and this particular store was listed as an option. The hardest part was being without my phone during the time it was being worked on but it was a needed break. The young guy that was working alone took care of my repair and handled any other customers in about 2 hours and my phone looks like new again.

My phone was not charging and had took it to a phone repair shop near Keystone Fashion mall, they…read morequoted me $150 for a charging port repair (which before, i've only paid $60 and came out just fine) not only that but 'general labor' for doing a simple port cleanup would've costed $50. After leaving absolutely disgusted at those prices I went to the nearest phone repair shop, CPR Cell Phone Repair, as soon as I walked in I was attended. I informed the gentleman at the desk about my phone, and he told me to give him a second to do a quick clean up, and just like that not even 2 minutes after he came out, with what felt like a brand new Iphone 12 pro. Would definitely recommend.

Had a new screen fitted on my granddaughter's iPhone, 3 months ago. Today, it was acting up and…read morewould only allow intermittent touch response. I was somewhat stressed, as I couldn't find the receipt for the replacement. Katy, at the front office, was very professional and they agreed to replace the screen. This review is not about the free replacement, but the fact that the entire customer experience was 5 star. We, in a 5 cell phone household are very happy to have found our go to cellular business.

I was referred to Indy Cellular 4 Less by a recommendation, and brought in my wife's Nintendo…read moreSwitch for a water damage repair. I paid $50 for diagnostics, which took a few days. They called and left a voicemail letting me know that was not repairable. While being told that news was frustrating, the main issue is what happened next. After returning from a vacation, I went to pick up the device, I was told they had already gotten rid of it - without ever asking for my permission. This was only a couple of weeks after drop-off. The Joy-Cons were still fully functional, and many other components of the device were intact, that could have been salvaged. Regardless of how a repair turns out, this shop has no right to get rid of a customer's belongings without clear consent. I was never asked, never notified, and given no opportunity to retrieve what was still valuable to my wife. I paid for a diagnostic, not for my belongings to be taken and sold for their recycling parts, for the shop's benefit. I would not recommend this shop to anyone who values their electronics being treated with basic respect.

My experience went well . I drove 20 miles and got exactly what I was looking for out of my trip .!…read moreThanks pay more ! Mike did a wonderful job at the counter !

DO NOT TAKE YOUR ITEMS TO GET REPAIRED HERE!!!!…read more I've never even heard of micro center nor been-- my roommate spilled some liquid on my laptop and promptly took it here to have it looked at. Microcenter had my laptop for over two weeks and gave it back to me with a new screen. Once I got it back less than a day of use my laptop went completely dark. I took it back to Microcenter where the cashier let me know that they'll look at it again under the same ticket from when they had it. He also let me know that they ONLY replaced my screen- they did nothing for liquid. A week goes by- I have no text, email, nothing from micro center. You cannot reach the store at all- you have to go through multiple 800 numbers and be transferred. After finally speaking to someone they let me know I wasn't checked in correctly and they were sorry - less than an hour later I get a text that my motherboard fried due to liquid... The manager texts me telling my they'll transfer my data if able to for free- they then fight and charge me it the next day. I had to walk back inside and send the screenshots in order to get my data xfer for free... I will never be back.

After a meeting on the north side, my wife mentioned she wanted to look for a computer (one that I…read morewasn't tying up writing Yelp reviews on). She was looking for a laptop that was average sized and would do the basics. She suggested Best Buy which was just a short drive to the out buildings at Castleton Square. We were greeted as we entered and when we headed over towards the computer, one of the staff named Sarah saw us and asked if we needed any help. Boy, did we ever! So, after a few questions about what we thought we wanted and what we needed the machine to do, she showed us four types including the one my wife ended up purchasing. It was an upgrade from one of the early ones she was shown and this one was on sale for the same price! While there, she also picked out some software and accessories that would make getting the machine more ready to go. Since the store is nearly an hour from our home, we were able to take the computer with us to the Avon store to have the Geek Squad set up everything for us. We simply dropped it off there and asked for a one day turn around to have the machine ready to go. Overall, I was very pleased that Sarah offered help and walked us through the process from start to finish. This was so much better than experiences I've had at other electronics stores, including other Best Buys. Review #3677

It has been just a week since I updated my review of Best Buy based upon my misadventures buying a…read morerefrigerator from them followed by purchasing haul away and installation services. While I had no plans to update my review, as the experience has finally wound down I decided it was appropriate to write a review based upon the entire process now that my old refrigerator is, in fact, hauled away and my new refrigerator is kinda sorta installed. As I'd noted, I'd had a poor experience eight years ago and since then have sworn off Best Buy despite an affection for the company from an experience interviewing with them many years ago. My refrigerator died not long before Labor Day. I'd never had to deal with replacing an appliance. However, I needed to get done fairly quickly since food was going bad and so were some medicines. I looked around. My space in my home isn't the greatest and dimensions had to really be just right. That wasn't an easy task. I checked quite a few places. Best Buy was having Labor Day specials and I found a fairly simple fridge at a great price. I ordered it as it had nearly perfect dimensions for my space. I scheduled delivery and opted for the install and haul away package. So far, so good. The first attempt at haul away/install occurred over Labor Day weekend on Saturday. I received advance texts with clear directions on what to do prior to their arrival. They gave me a window of time a couple days from when I placed the order. They arrived on time. The unfortunate part begins with the discovery that the dead fridge was hooked into my waterline underneath my kitchen sink. Apparently, Best Buy drivers are not allowed to disconnect what takes about five minutes. We discussed options and it was agreed that I would call them to set up a revisit. Within the hour, I had the disconnect done and called to schedule a new time. They said I couldn't do it. Despite being told to do exactly this, I was told I had to wait until the end of their shift so that the lack of installation/haul away was in the system. I was literally still within my delivery time. Never mind that one rep had already called me about it. So, I was stuck with spoiled foods and spoiling medications. So frustrating. So simple to fix. I had the fridge ready to for hook-up, I had the old fridge ready to be hauled away. Instead, I had to wait and buy the time I was able to actually put the revisit in motion only the 3rd was available (I was even off an extra day on the 2nd, however, by that point it was clear they didn't care about me, my meds, my fridge, or anything but their bottom line. After an afternoon spent trying to get things arranged, my frustrations boiled over. I came close to simply canceling haul away/install and arranging for another person to do it. I came close to returning it. I finally rescheduled for today, my next day off. I received the same reminder call. I asked them to make sure to send the manual (they actually did. Yay.). The delivery team was here on time in my window of 1-5pm (they actually arrived around 1:20pm and called 10 minutes away). Another fun catch: In addition to being unable to disconnect a refrigerator from water, they also cannot reverse the hinge on a reversible hinge (which I needed for my wheelchair). So, if you're keeping score. Install and haul away is a waste of time and money. Don't use it. They have all kinds of limits that are not in writing and I've yet to experience anyone interested in actually helping. If you've read my reviews, you know I lean positive. Out of 1800+ reviews, I have about 16 1-star reviews. This is easily one of the worst retail experiences I've had and undoubtedly the end of my relationship with Best Buy. There's not a chance I will use them again. As I told their social media, even after the initial issues there was a great chance of fixing the problem and helping me feel good about it. Best Buy failed at every point and, worse to me, never seemed to care. Best Buy? Bye-bye.

I had came here to buy me a new Apple Watch since my other is dying quickly. I had did my research…read moreonline before I went into the store. I knew I wanted a rose gold watch and the series 11. When I walked in the store I was greeted. The employee had explained a couple of questions I had. Her name was Daniya. She went to look to see if they had the color I wanted which they did. She had helped me to set it up. The watch was reasonable especially with me being able to add it on my phone bill. I was happy to make this purchase as an early birthday gift to myself.

This is so tacky how are you running a business like this if you're not going to be open then…read morechange your hours of operation. I've been waiting for over 30 minutes. you definitely do not value your customers.

Kevin and Pon were very helpful and provided a hassle-free, affordable, and simple solution to…read morereplacing my phone. Best customer service I've ever experienced.

This place is actually so stupid. Get better employees because wtf? I came here an hour before…read morethey closed, yet their doors were locked. I went to repair my screen because it's cracked and these employees had NO idea what to do. They pulled something completely different from what I needed, then told me I need to head to Muncie to get this fixed?? Be so for real right now. They need to get ACTUAL employees, not some random people off the street.

I definitely recommend this place!…read more Justin was so helpful and his customer service is great! I came in hoping someone might be able to fix my iPhone screen (it cracked pretty bad this morning on my way into work) and Justin was able to help me out! He was able to replace my iPhone screen within an hour. If I ever have any issues with my phone again, I'll be back here to see if Justin can help me out! Telling everyone else to come see him too!

Tyler did a quick and perfect fix! Eric was super nice! Super fast service and great fix! Friendly…read morestaff, great overall experience! Highly recommend!!