Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family

It was a fairly quick and simple process. I filed a claim through my phone insurance for my damaged…read morescreen in my S21 and this particular store was listed as an option. The hardest part was being without my phone during the time it was being worked on but it was a needed break. The young guy that was working alone took care of my repair and handled any other customers in about 2 hours and my phone looks like new again.

My phone was not charging and had took it to a phone repair shop near Keystone Fashion mall, they…read morequoted me $150 for a charging port repair (which before, i've only paid $60 and came out just fine) not only that but 'general labor' for doing a simple port cleanup would've costed $50. After leaving absolutely disgusted at those prices I went to the nearest phone repair shop, CPR Cell Phone Repair, as soon as I walked in I was attended. I informed the gentleman at the desk about my phone, and he told me to give him a second to do a quick clean up, and just like that not even 2 minutes after he came out, with what felt like a brand new Iphone 12 pro. Would definitely recommend.

I was referred to Indy Cellular 4 Less by a recommendation, and brought in my wife's Nintendo…read moreSwitch for a water damage repair. I paid $50 for diagnostics, which took a few days. They called and left a voicemail letting me know that was not repairable. While being told that news was frustrating, the main issue is what happened next. After returning from a vacation, I went to pick up the device, I was told they had already gotten rid of it - without ever asking for my permission. This was only a couple of weeks after drop-off. The Joy-Cons were still fully functional, and many other components of the device were intact, that could have been salvaged. Regardless of how a repair turns out, this shop has no right to get rid of a customer's belongings without clear consent. I was never asked, never notified, and given no opportunity to retrieve what was still valuable to my wife. I paid for a diagnostic, not for my belongings to be taken and sold for their recycling parts, for the shop's benefit. I would not recommend this shop to anyone who values their electronics being treated with basic respect.

Quoted an iPhone 14 Pro in great condition at $160.00 to buy from me because they said it had a bad…read morebattery because the battery health was 80%. 80% is the gold standard for battery health for excellent condition used phones . They quoted the phone had scratches and that further diminished the values. There was no scratches that you could see from holding the phone in all directions from 8 inches away from your face. I then took it to Indy phone doctor and when I told them that they told me that my phone had a bad battery because it was at 80% battery health he actually started laughing out loud for several minutes.... I'll let this review speak for itself. He bought the phone from me for $350.00 cash after he was done laughing. Also before I sold the phone for $350.00 to the fully humored and kind and HONEST person, I called 2 other places that quoted me $300.00 and $330.00 for the same phone...

great staff super friendly; Scherone H did a great job and got me set up! the store was clean and…read morewell organized, got checked in on time manger kept on asking if we we okay and could need help with anything else.

DO NOT TAKE YOUR ITEMS TO GET REPAIRED HERE!!!!…read more I've never even heard of micro center nor been-- my roommate spilled some liquid on my laptop and promptly took it here to have it looked at. Microcenter had my laptop for over two weeks and gave it back to me with a new screen. Once I got it back less than a day of use my laptop went completely dark. I took it back to Microcenter where the cashier let me know that they'll look at it again under the same ticket from when they had it. He also let me know that they ONLY replaced my screen- they did nothing for liquid. A week goes by- I have no text, email, nothing from micro center. You cannot reach the store at all- you have to go through multiple 800 numbers and be transferred. After finally speaking to someone they let me know I wasn't checked in correctly and they were sorry - less than an hour later I get a text that my motherboard fried due to liquid... The manager texts me telling my they'll transfer my data if able to for free- they then fight and charge me it the next day. I had to walk back inside and send the screenshots in order to get my data xfer for free... I will never be back.

I walked into Best Buy on a mission. My Apple Watch strap had given up the ghost and I needed a…read morereplacement without waiting for Amazon to deliver it tomorrow, which is already next day but somehow still feels like too long when you want a thing right now. This is the singular remaining superpower of a physical retail store in 2026: immediate possession of the item you need. The Force of instant gratification remains strong, even here. Found the strap, mission accomplished, and then did what I always do at Best Buy, which is wander. Checked out the latest video games, browsed the Arcade1up cabinets, scanned the toy section, looked for MTG sealed products, circled the LEGO display. This is less shopping and more of a wellness walk with a receipt at the end. I was greeted at the door by staff asking if I needed help, which I appreciated even if my answer was essentially "no thank you I am just here to roam the sector." Here is the honest part though. Best Buy in the early 2000s felt like Coruscant at its peak, a sprawling, buzzing destination where you could spend hours and leave with something genuinely exciting. Walking through the Castleton location today feels more like visiting a once great Republic outpost that the Empire slowly drained of resources. The floor space that used to overflow with product now echoes a little. The video game section gets thinner every year as the industry goes digital. The whole experience carries faint Radio Shack and Circuit City energy, two names that should send a chill down the spine of any retail establishment still standing. And yet here I am, still going. Still wandering. Still leaving with something I could have ordered online but didn't because getting out of the house matters too. Best Buy is not what it was, and it probably knows it. But it showed up, it had my strap, and it gave my family a reason to browse on a Sunday. That counts for something in this galaxy. Four stars for a 3-star establishment that survives on convenience, nostalgia, and the slim hope that someone still wants to see a PS5 video game controller in person before buying it.

It has been just a week since I updated my review of Best Buy based upon my misadventures buying a…read morerefrigerator from them followed by purchasing haul away and installation services. While I had no plans to update my review, as the experience has finally wound down I decided it was appropriate to write a review based upon the entire process now that my old refrigerator is, in fact, hauled away and my new refrigerator is kinda sorta installed. As I'd noted, I'd had a poor experience eight years ago and since then have sworn off Best Buy despite an affection for the company from an experience interviewing with them many years ago. My refrigerator died not long before Labor Day. I'd never had to deal with replacing an appliance. However, I needed to get done fairly quickly since food was going bad and so were some medicines. I looked around. My space in my home isn't the greatest and dimensions had to really be just right. That wasn't an easy task. I checked quite a few places. Best Buy was having Labor Day specials and I found a fairly simple fridge at a great price. I ordered it as it had nearly perfect dimensions for my space. I scheduled delivery and opted for the install and haul away package. So far, so good. The first attempt at haul away/install occurred over Labor Day weekend on Saturday. I received advance texts with clear directions on what to do prior to their arrival. They gave me a window of time a couple days from when I placed the order. They arrived on time. The unfortunate part begins with the discovery that the dead fridge was hooked into my waterline underneath my kitchen sink. Apparently, Best Buy drivers are not allowed to disconnect what takes about five minutes. We discussed options and it was agreed that I would call them to set up a revisit. Within the hour, I had the disconnect done and called to schedule a new time. They said I couldn't do it. Despite being told to do exactly this, I was told I had to wait until the end of their shift so that the lack of installation/haul away was in the system. I was literally still within my delivery time. Never mind that one rep had already called me about it. So, I was stuck with spoiled foods and spoiling medications. So frustrating. So simple to fix. I had the fridge ready to for hook-up, I had the old fridge ready to be hauled away. Instead, I had to wait and buy the time I was able to actually put the revisit in motion only the 3rd was available (I was even off an extra day on the 2nd, however, by that point it was clear they didn't care about me, my meds, my fridge, or anything but their bottom line. After an afternoon spent trying to get things arranged, my frustrations boiled over. I came close to simply canceling haul away/install and arranging for another person to do it. I came close to returning it. I finally rescheduled for today, my next day off. I received the same reminder call. I asked them to make sure to send the manual (they actually did. Yay.). The delivery team was here on time in my window of 1-5pm (they actually arrived around 1:20pm and called 10 minutes away). Another fun catch: In addition to being unable to disconnect a refrigerator from water, they also cannot reverse the hinge on a reversible hinge (which I needed for my wheelchair). So, if you're keeping score. Install and haul away is a waste of time and money. Don't use it. They have all kinds of limits that are not in writing and I've yet to experience anyone interested in actually helping. If you've read my reviews, you know I lean positive. Out of 1800+ reviews, I have about 16 1-star reviews. This is easily one of the worst retail experiences I've had and undoubtedly the end of my relationship with Best Buy. There's not a chance I will use them again. As I told their social media, even after the initial issues there was a great chance of fixing the problem and helping me feel good about it. Best Buy failed at every point and, worse to me, never seemed to care. Best Buy? Bye-bye.

I had came here to buy me a new Apple Watch since my other is dying quickly. I had did my research…read moreonline before I went into the store. I knew I wanted a rose gold watch and the series 11. When I walked in the store I was greeted. The employee had explained a couple of questions I had. Her name was Daniya. She went to look to see if they had the color I wanted which they did. She had helped me to set it up. The watch was reasonable especially with me being able to add it on my phone bill. I was happy to make this purchase as an early birthday gift to myself.

This is so tacky how are you running a business like this if you're not going to be open then…read morechange your hours of operation. I've been waiting for over 30 minutes. you definitely do not value your customers.

I'm very disappointed with AT&T's recent service. Before I even get into this specific location,…read morelet me explain why I -- a long‑standing, good‑standing customer -- had to go in person in the first place. I recently moved and needed to transfer my internet service. According to AT&T's website and reps, it should be simple: enter your new address, confirm coverage, and find out whether you can bring your existing equipment or need a tech. Easy, right? I started with a phone call. The wait time was long, but I followed the texted link and tried the website. I got a "something went wrong" message. No biggie -- maybe the app was down. I gave it the weekend. Sunday evening, I tried again: website, app, even resetting my login. Same issue. My thought process was: it should be as easy as unplugging the box at point A and plugging it in at point B. I'm not an internet provider, so I wanted to confirm the right steps and keep my service with the company. So I called again Monday. The rep (JJ) said he needed to transfer me to another department to "plug in my address," even though I already knew AT&T serviced the area. He said it would be a two‑minute wait -- fine, considering I'd already been on the phone for 20+ minutes. The transfer barely connected before the call dropped. The line was busy. No call back. Just... goodbye. At this point, I was frustrated. I work from home and had a meeting within the hour. I'd already burned through my hotspot data from the move, so my work laptop wouldn't connect for security reasons. I ended up taking my meeting on my phone with spotty service. Afterward, I drove to this AT&T location hoping to finally get things resolved. That was another 20 minutes gone. When I arrived, I immediately noticed a shift from the AT&T service I'm used to. There seemed to be three staff members: one man and one woman helping a customer together, and another woman helping a man cancel a service. Two things stood out right away: * The woman assisting the cancellation was clearly texting or scrolling on her personal phone behind the tablet. * In the pair, one staff member was acting as a translator. My issue is this: I needed a simple service that took less time to complete than my entire wait. I don't understand the staffing execution that day. It took 11 minutes from the moment the rep asked what internet I had to the moment I walked out the door. And -- as I suspected -- the box is a self‑install. He only ordered me a new one (oh, woo flippin' who ), which still takes days to ship. I can understand if the staff member translating was in training, but they weren't really contributing to my interaction. They barely spoke, barely assisted, and it made me wonder why customers weren't being divided and helped more efficiently. And to the staff member on her phone: as a young person myself, it was disheartening. Whatever was on your phone, I'm not sure why it took priority over the customers in front of you. In the adult world, respecting the business you work for -- and the people who pay their money for it -- matters. Overall, this experience was inconvenient, frustrating, and far below the standard I've come to expect from AT&T.

Kevin and Pon were very helpful and provided a hassle-free, affordable, and simple solution to…read morereplacing my phone. Best customer service I've ever experienced.

I definitely recommend this place!…read more Justin was so helpful and his customer service is great! I came in hoping someone might be able to fix my iPhone screen (it cracked pretty bad this morning on my way into work) and Justin was able to help me out! He was able to replace my iPhone screen within an hour. If I ever have any issues with my phone again, I'll be back here to see if Justin can help me out! Telling everyone else to come see him too!

Excellent service by Matthew. I called the store with questions regarding the cell-phone repair. He…read moreanswered my questions and scheduled the appointment. I dropped off the phone on the appointment date/time with a quick turnaround for pick up. The cost was competitive to alternative options and the service/quality was 5/5.

Went to this store after being driven away from the 82nd and Allisonville location. Huuuuuuge…read moredifference in service!! At this location, 1 employee (Ryan) was capably and cheerfully managing 2 customers at once when I came in. He managed to make all 3 of us feel welcome and well-served. At 82nd and Allisonville, I saw 4 employees and only 1 other customer. Despite the favorable employee/customer ratio and the wad of cash I had in my purse, this location just couldn't manage to take my payment without being snotty af and so ineffectual that I left in frustration. Hint to Verizon: if anyone comes in and wants to pay the bill associated with my phone number ALLOW IT without further ado. I hereby authorize anyone in the world to pay my bill without having my phone with them and without knowing any super secret spy code numbers.

It was pretty sketchy. Didn't realize until after I bought my phone that they were just a third…read moreparty company for Verizon. They are not Verizon employees. One lady came in after me asking about how to get somewhere on their website. Apparently, she had come in before asking the same question, the employee supposedly wrote down step by step what to do on the website to resolve the issue she had. Well...because the customer came back in with the same question the employee was VERY rude to her and tell the customer about how she wrote down everything the last time she had this same question. I'm not comfortable going back