I went to this store because I needed a sim card on a prepaid phone I bought until apple gets in my…read morereplacement phone. They tried to scam me out of 20 dollars for a sim card. I called another Verizon store and they said it was up to the discretion of the store to charge for sim cards but the store I called only charged 5-10 dollars and that the prepaid phone I bought would not have worked with a sim card at all because it was total by Verizon. So, they were going to let me buy a sim card for a phone that they physically saw the box for because I brought it with me into the store and another store that literally just talked to me over the phone let me know that I was almost scammed. The customer service was abhorrent.

Caitlyn was fabulous! She upgraded both my wife and my phones and switched my wife to my Verizon…read moreplan. She was very patient and explained the many options and allowed me to select those things that we needed. Excellent customer service! Thank you!

I went into my local batteries plus as my car battery decided it didn't like -5 degree weather for…read morethe past week. They had an extensive number of duracell car batteries. Note these are made under license by a top car battery manufacturer in PA. The batteries have a great warrenty of 48 months. The best part was installation is a very reasonable $30.00. I have a AGM battery so it was more expensive than a reg lead acid one but was a very competitive price. Best was installation took maybe 5 minutes. Way better than a car dealership. Highly recommend for any battery need also believe they have free testing but I already knew mine was a goner.

What I love about here is the fact that I can just go up to the counter and hold up the battery I…read moreneed to replace... and they know exactly where to find it. I don't have to search and try to make sure I get the right thing. Especially these tiny watch batteries and such, they all look alike to me. And if you bring in your apparatus, they'll even put it in there for you. Not only for watches, but I dragged a bathroom scale in there because I couldn't open the battery compartment. They didn't even flinch.

Stood in the store for 10 mins in front of the counters because I wasn't sure what I needed. No…read moreother customers in the store. ( I realize that there are phones to be answered, etc) 3 employees had conversations around me, never acknowledged that I was there....I finally figured out that they were too busy to help me and left. I came here specifically because of the reviews said they were helpful and caring at this location. Sadly not my experience.

I had an old can of stop leak that didn't work. He exchange it even though I didn't use my phone…read morenumber. Westfield Indiana 46062. Great customer service.

If I could give 0 stars I would. We've all had cell phones for quite some time and we've all gone…read morethrough the unbearable 'switch', but this one took the cake (and a lot of my money)! I went in to assess if switching made sense financially. I sat with Stephen, who just came from my current carrier. He looked at my current plan with said carrier, and I asked him 'How much would it cost us if we switched to Verizon?'. He said that if we signed up 5 lines our total out of pocket cost would be roughly $500, my monthly rate would stay the same and we'd all get Apple Music for free. Awesome! Say no more! So we decided to make the switch, came back with the fam and ended up paying about $100 more than he said (not a deal breaker). We got our first bill fairly soon after and not only was it $270 more than the cost of the forecasted monthly plan, we found out that our plan did not actually include free Apple Music. I talked to the manager and he said he'd try to make it right b/c 'there's a reason we have 4.9 stars' He did some 'creative' book work to make it look like we returned items that had not been returned and gave me a credit of a little over $100 in the store. He said he would continue to work on making us whole, but he'd have to wait on the sales for the rest of the month to see what kind of 'money he'd have to play with'. Two days later, they stopped answering calls. I went to the store to find that they went under renovation and I never heard from them again. I went to another Verizon store in the interim to find answers and they just shook their heads telling me that my first mistake was doing business with this location because they weren't an authorized Verizon retailer and that I wasn't the first person that had had issues with this store. Unfortunately, there wasn't much they could do. We decided to cut our losses and leave it alone. Two months later, we got a bill from our now past carrier that we owe $800 for the phones that were apparently still being paid off! I went back to the Verizon, which was now open, and I talked to Stephen. I told him what's going on and he said he'd talk to his manager and call me later that day. He called a few hours later to let me know that there is nothing they could about the $800 bill and that it isn't their responsibility to inform me of such things, and they wanted to make it 'abundantly clear' that if I thought about switching, I would then owe Verizon 'thousands of dollars'. All I have to tell you is BUYER BEWARE. These guys are much more interested in making a sale than helping customers make informed decisions that are best for them. Save your money, time and sanity by going to a 'verified' Verizon store (like on Greyhound Pass in Carmel) where there's actually some accountability. #verizonwireless

In November 2020, I had the opportunity to take my elderly father to this store to get his phone…read morerepaired. We worked with Clark, the store manager, and were impressed by his knowledge and customer service background at Verizon. The phone issue wasn't simple so he created the pathway for us to get a fix should this initial attempt not work. He backed up everything, etc. Just what you'd hope for. He was so respectful to my father and even thanked him for his military service.

My watch battery died so I came here to have it replaced. They helped me immediately and they were…read morevery kind. They replaced my battery in 10 minutes for $23. The service was terrific!

I've been a happy customer of Dakota for decades. I have an extensive watch collection and buy all…read moremy batteries and straps from them. I've never had anything but happy experiences with this excellent business. They know what they're doing. They do it very quickly. They are fair in their pricing and you don't walk away thinking you've been mugged. Highly recommended!

Best GameStop I've ever been to. Most everybody is super helpful and friendly and the best thing is…read morethey know what they're talking about. If I didn't live in brownsburg and wanted to go to GameStop I'd go out of my way to come to this one, no lie.

Retail is a very thankless job. Despite that, these employees are both helpful and friendly.read more