I definitely recommend this place!…read more Justin was so helpful and his customer service is great! I came in hoping someone might be able to fix my iPhone screen (it cracked pretty bad this morning on my way into work) and Justin was able to help me out! He was able to replace my iPhone screen within an hour. If I ever have any issues with my phone again, I'll be back here to see if Justin can help me out! Telling everyone else to come see him too!

Excellent service by Matthew. I called the store with questions regarding the cell-phone repair. He…read moreanswered my questions and scheduled the appointment. I dropped off the phone on the appointment date/time with a quick turnaround for pick up. The cost was competitive to alternative options and the service/quality was 5/5.

Went to this store after being driven away from the 82nd and Allisonville location. Huuuuuuge…read moredifference in service!! At this location, 1 employee (Ryan) was capably and cheerfully managing 2 customers at once when I came in. He managed to make all 3 of us feel welcome and well-served. At 82nd and Allisonville, I saw 4 employees and only 1 other customer. Despite the favorable employee/customer ratio and the wad of cash I had in my purse, this location just couldn't manage to take my payment without being snotty af and so ineffectual that I left in frustration. Hint to Verizon: if anyone comes in and wants to pay the bill associated with my phone number ALLOW IT without further ado. I hereby authorize anyone in the world to pay my bill without having my phone with them and without knowing any super secret spy code numbers.

It was pretty sketchy. Didn't realize until after I bought my phone that they were just a third…read moreparty company for Verizon. They are not Verizon employees. One lady came in after me asking about how to get somewhere on their website. Apparently, she had come in before asking the same question, the employee supposedly wrote down step by step what to do on the website to resolve the issue she had. Well...because the customer came back in with the same question the employee was VERY rude to her and tell the customer about how she wrote down everything the last time she had this same question. I'm not comfortable going back

I had came here to buy me a new Apple Watch since my other is dying quickly. I had did my research…read moreonline before I went into the store. I knew I wanted a rose gold watch and the series 11. When I walked in the store I was greeted. The employee had explained a couple of questions I had. Her name was Daniya. She went to look to see if they had the color I wanted which they did. She had helped me to set it up. The watch was reasonable especially with me being able to add it on my phone bill. I was happy to make this purchase as an early birthday gift to myself.

This is so tacky how are you running a business like this if you're not going to be open then…read morechange your hours of operation. I've been waiting for over 30 minutes. you definitely do not value your customers.

03:49 PM Was in the store at 8973 e 116 th St Fishers and…read morefortunately Antiwan W assisted me. The other employee that was occupying a space was more engaged in his phone to even answer a question or offer any sound advice. Antiwan was awesome!!!!

An extreme lack of professionalism straight from the beginning. Employee who helped us walks in…read morewith street clothes. No uniform. No name tag. Thought that work time was social time. He referred to one of his fellow employee as a "cocky, white guy". He asked a multitude of personal, prying questions that had no implications on the services we were looking to purchase. Questions we asked were met with irrelevant answers trying to lead us to purchasing more products. We could not discuss amongst ourselves or even explain our situation and needs before he would tell us what we "needed" and how much it would cost. Finally, your customers are not stupid - stop trying to fool people by saying "the math is basically the same", "a few more bucks isn't much", etc... Transparency is trust in a sales environment.

The "manager" at the store was rude as hell. Totally unprofessional. Dismissive. Abrupt. Not…read morefocused on customer service at all. Not what I expect as a three-phone-line customer of many years.

This is a letter I have emailed to anyone I could at T-Mobile outlining my nightmare with this…read morecompany. I won't shut up until this is resolved. I am begging, please help. I have been on the phone or in chats with so many of your customer service people it's ridiculous and none of them are able or willing to help me. All my proof is in attachments but I'm sure there is a big file of all my dealings with your company the past month. I have this written out because I have had to tell so many others, it all started in June 2025. As you can see in the confirmation from UPS, the label for the return was created on June 17, I dropped the non working phone to UPS on the 21, your dock received the phone on the 27. I have proof of this timeline because one of your supervisors just told me it took me too long to return the phone. This whole nightmare started when my husband's phone just stopped working. There was no visible damage to the phone it just stopped working. We took it to 2 different T-Mobile stores, the first on on Shadeland Ave Indianapolis, they were absolute no help. Just told us they could do nothing and sent us to the 96th Street store. At this store they sent us to another place not affiliated with T-Mobile. At this store they gave us instructions on how to file a claim since we had insurance. I tried for two days to file the claim and couldn't because I didn't know what was wrong with it. I called customer service and they were nice and friendly but slow. It took forever, then they transferred me to someone else I think a tech person. This person again was helpful but the process took so long. Finally it was decided that a new phone would be sent to your store on Shadeland Ave Indianapolis and I would pick it up and leave the non working phone with them for as a return. I didn't hear anything for days so I went to the store and asked about the phone. First of all, they were rude, they just told me they knew nothing about a phone delivered to them and couldn't help me. So I went home and called customer service and again it was a lengthy process with transfers of the call involved. I explained what happened and eventually I was told to go back to that store and give them the tracking number and name of the person who signed for the phone. I did that, I had the time, date, signature the phone was delivered to them and I spoke with a person who identified himself as the owner. He was rude, would neither deny or confirm he had the phone. Told me he wouldn't help me and to call t mobile customer service back and tell them to ship me a phone because he wasn't going to do anything for me. So I again called customer service and again it was a process, I had to repeat the story multiple times and finally was told I would be shipped a phone. I actually received the phone quickly and the next day I took the return label that was in the box with the new phone and repacked the non working phone in the same box and packaging. I took it to UPS and I have a receipt from them. I thought this nightmare was over then a few days ago I started getting multiple texts and emails saying I didn't return the phone and owed almost a thousand dollars. I AGAIN called customer support, this time using the chat feature. I was assured it was a mistake, that I wouldn't be charged for the phone, he confirmed it had been returned. He also confirmed for me that I wasn't being held responsible for the phone that was delivered to your Shadeland Ave Indianapolis store and "lost". Then I kept getting more and more harassing messages telling me I owed this money and because I had my account set to auto pay it would be charged to me on the due date. My blood pressure went up substantially. I AGAIN went on the chat feature to find out what was going on a was told I won't be charged but it might take two cycles to come off my bill. I found this to be ridiculous and not acceptable at all. Attached are the UPS receipt for the returned phone and the tracking number and name of the person who signed for the phone delivered to the Shadeland Ave Indianapolis store. Also the tracking confirmation page from UPS showing receipt of the phone to the dock in Texas. Since I wrote out this ordeal and send it to customer service I received no reply but I still went again to the chat and tried to resolve this situation again, at one point I gave up and asked for a supervisor to call me. I just got off the phone with the supervisor who still has not gotten this situation resolved. She wants me to make payments to your company for an amount I do not owe, for a phone that I returned. I even went to the UPS website and got proof that the non working phone was returned to the dock of your website in Texas. Then your supervisor suggested I contact UPS. Which I already did obviously and then she said it took too long for the phone to be retu

JENNY WAS completely rude and lazy ! She is a bilingual…read morehuman being that can help people with language barriers and instead of being helpful she was dismissive and not helpful would rather go to a different location with others who appreciate their Customer service roles and are helpful

Does not honor their word, will say they will give you $1100 for a trade-in and the manager was…read morevery unprofessional in saying if we didn't get it in writing from her, then they don't honor the $1100. So if you go here, GET EVERYTHING IN WRITING THAT THEY TELL YOU. Wanted to buy a phone outright and they said i couldn't do it, only financing. So i can't buy a phone outright and I can't get the $1100 they promised me I would get. They said everything in writing is honored so if you go here, GET WHAT THEY PROMISE IN WRITING. Lost an 18-year customer over $400 you wouldn't honor what you originally said. The manager did nothing for the situation and provided no help to resolve it. Definitely on her high horse this afternoon or a power trip. Managers help resolve situations, NOT escalate them.

I just went in today and Maurice helped me there! He is very knowledgeable and very easy going…read moreperson to talk to. As a person who works as a sales person as well, same line of work never felt transactional and i was already interested in their add ons not just a basic phone plan. Decided to go big for one line for myself! I recommend anyone to go to Maurice for someone who's knowledgeable, great customer service above and beyond and communication was great. If you are looking more into a specific plan he will fit you with the best line possible for your needs!

I do not recommend this store. We had 2 lines. In Feb we got a new phone, the person helping us…read moreupgraded the wrong phone, so when we returned the phone, we said we were upgrading. It gave us the wrong credits. It said we returned the wrong phone, etc. It created a complete disaster that we are still working on getting it figured out. The billing was completely screwed up because of this. We also took the insurance off both of the phones, that never happened. The person helping us in February would disappear to the back for 10 or 20 minutes. Fast forward to, today, we walked in and spoke with another rep. When we discovered exactly what was wrong and it was due to the first person, Adam in February, helping us we were beyond frustrated. We were told we would have to call the loyalty customer line to get refunded for the insurance for the last few months. When I asked for the person who helped us in February's name, and I was able to point him out in the store, she said no. She said it won't help you when you call customer loyalty because they can pull up what was done and that's all that matters. It won't matter to give them some random person's name from the local store. First, this kid, Adam, screwed up everything except for disconnecting our phones thank God at least he did not disconnect the phones! However, he did not get things correct! It has created a significant amount of work on our end, follow up, things that should have just been done. RIGHT. The only reason we know his name is another customer came in and referred to him by his name! Additionally, the other kid that was walking around the store and appeared to be hovering around the two of us seem to be trying to eavesdrop on our conversation! Because when who we now know, was Adam returned from their back office area he said hi to us very sheepishly. We were even given the business card for the manager of the store who is in San Francisco. When I asked who the other lady was, that was referred to as the manager during our visit I was told oh she's the assistant manager she can't do anything for you. Well, apparently she can because when the police officer came in investigating something, the assistant manager is the one who spent time with this police office or answering her questions. It seems this store is full of mistakes!! It felt very gamey. Not funny at all. I think it's actually quite rude when you ask for the name of the person who originally helped you and you were told NO. Especially when we could ID the person who helped us and screwed everything up. If they want to have adult jobs, they should act like adults and the rep helping us today should've pulled Adam in and said why don't you straighten out everything you screwed up two or three months ago.

Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family

This place is honestly a joke. Not once but twice has my mom brought her phone here and the repairs…read moreonly temporary. First time less than 3 weeks, second time less than 3 hours. And the customer service isn't good. You bring the phone back to get "repaired" again and they charge you more because it "left the shop working". To me it's just unprofessional, and money hungry to charge for a repair that needs fixed twice . Won't be back, won't recommend. They're also very vague with what they do repair, they say they order parts , replace things and do all this and that. But you never exactly hear what was done. It's not written down it's not answered when you ask the owner . They say they have "paperwork" but no copier . The paper work has no details. No pre inspection notes , no parts no replacements . Phone battery died after it left the shop, worker told me it left with good battery #s and it's extra charge to replace the battery. Note says it was shown and documented Low battery numbers yesterday, didn't mention it , didn't show paper work till I asked for it today . NOTHING . A joke . Scam scam scam.

Robert is the man!…read more Mentally spiraling from my inability to AUX, a change was in order. My rash decision-making led me to pay for a new charging port rather than a new phone. We all have our flaws, mine a loyalty to a battle-tested iPhone XR. Albeit a new location, this guy has been saving technological hides for years. I'm grateful for his speedy work and thorough checks of other phone health portions. Whatever the phone needs, this is your guy. Big ups!