I just went in today and Maurice helped me there! He is very knowledgeable and very easy going person to talk to. As a person who works as a sales person as well, same line of work never felt transactional and i was already interested in their add ons not just a basic phone plan. Decided to go big for one line for myself! I recommend anyone to go to Maurice for someone who's knowledgeable, great customer service above and beyond and communication was great. If you are looking more into a specific plan he will fit you with the best line possible for your needs! read more

Verizon - Contact info card - Mobile Phones Near Me - Noblesville, Indiana

I do not recommend this store. We had 2 lines. In Feb we got a new phone, the person helping us upgraded the wrong phone, so when we returned the phone, we said we were upgrading. It gave us the wrong credits. It said we returned the wrong phone, etc. It created a complete disaster that we are still working on getting it figured out. The billing was completely screwed up because of this. We also took the insurance off both of the phones, that never happened. The person helping us in February would disappear to the back for 10 or 20 minutes. Fast forward to, today, we walked in and spoke with another rep. When we discovered exactly what was wrong and it was due to the first person, Adam in February, helping us we were beyond frustrated. We were told we would have to call the loyalty customer line to get refunded for the insurance for the last few months. When I asked for the person who helped us in February's name, and I was able to point him out in the store, she said no. She said it won't help you when you call customer loyalty because they can pull up what was done and that's all that matters. It won't matter to give them some random person's name from the local store. First, this kid, Adam, screwed up everything except for disconnecting our phones thank God at least he did not disconnect the phones! However, he did not get things correct! It has created a significant amount of work on our end, follow up, things that should have just been done. RIGHT. The only reason we know his name is another customer came in and referred to him by his name! Additionally, the other kid that was walking around the store and appeared to be hovering around the two of us seem to be trying to eavesdrop on our conversation! Because when who we now know, was Adam returned from their back office area he said hi to us very sheepishly. We were even given the business card for the manager of the store who is in San Francisco. When I asked who the other lady was, that was referred to as the manager during our visit I was told oh she's the assistant manager she can't do anything for you. Well, apparently she can because when the police officer came in investigating something, the assistant manager is the one who spent time with this police office or answering her questions. It seems this store is full of mistakes!! It felt very gamey. Not funny at all. I think it's actually quite rude when you ask for the name of the person who originally helped you and you were told NO. Especially when we could ID the person who helped us and screwed everything up. If they want to have adult jobs, they should act like adults and the rep helping us today should've pulled Adam in and said why don't you straighten out everything you screwed up two or three months ago. read more

Could not have gone any better, I gotta tell ya that Maurice Monroe was fantastic. Friendly, personable and professional. If you go there, I would seek him out individually. read more

Had good service at this store. They were very helpful when I was having issues with my phone camera

Have used this corporate verizon store since it opened. Have NEVER BEEN DISAPPOINTED OR DISSATISFIED WHEN I left this store. Today I had an appointment and Joseph helped me. Three tasks to accomplish. Fix my granddaughter's iPhone, pair her watch, get home internet for my grandson and pick up an iwatch charger for me. Joseph worked amazingly fast, multitasking and accomplished it all. I am once again a happy Verizon camper! Corporate stores rock! Joseph is amazing. read more

Verizon - Joseph multitasking. - Mobile Phones Near Me - Noblesville, Indiana

‼MAURICE MONROE. That's his name. I wasclose ro canceling my service after being a loyal customer for over 5 years... he solved all of my issues with a SMILE. I told my wife the maximum I'd drive to see him in the store is 3 hours. He helped us once before a year ago before at a different location.. but to anyone reading this... go to this location because HE's there. Great staff all around. This is officially my favorite Verizon Store second to none! Thank you again Maurice. I don't leave reviews much so this came from the heart. This is the store to go to !! Why???? Because of MAURICE MUNROE‼ read more

I was traveling and broke my phone. Went into the store to replace it (and used this as an opportunity to switch back to Verizon). Molly greeted me, provided me with phone and Plan options, and went above and beyond to provide excellent customer. She gave relevant information and when I received my first bill, had no surprises. Molly is friendly, knowledgeable, and even multi-tasked helping her co-workers and other customers without taking away from my positive customer experience. Thank you Molly! read more

I recently visiting this Verizon location yesterday, and I was super happy with their customer service! They gave their honest opinions to help me buy the phone that fits me. They were super polite and kind too! read more

I recently visited this store and had such a great experience! Garth was very helpful and informative. He gave me the right suggestions and assisted with choices that were the best (and most affordable) for our family. Highly recommend! read more

Professional service, knowledgeable staff, faster than some other locations. Also a larger stock on hand, whereas other stores may have to order a product for you. I definitely recommend this location compared to others nearby. read more

If you like pushy salesmen that won't lay off trying to get you to sign up for the edge program and to buy the latest gadget then go here ! Our salesmen was increasingly annoying trying to get extras out of us an all I wanted to do was upgrade my sons phone . Even the manager tried to make me feel pressured into the edge program . Lay off people! I won't be going back to that store again. read more

I went to help my mom purchase/transfer her phone. I was dreading the wait & overall experience but the staff was incredible. Helpful, funny & happy to help. read more

I was a loyal VW customer for 12 years and last October I began getting dropped calls. I contacted VW many times and was finally told that that VW no longer had a cell tower near the town I live in and that if the situation continued, that VW would let me out of my contract so I can go with a different provider that could give me service. I waited it out a few more months but when I was getting dropped calls with prospective employers, I made the deicsion to leave. I called V.W. to inquire as to how to go about leaving them and I was told to just have my new service provider contact them and it wold take care of it. So I did that in February. Then in March, I looked at my bank statment and noticed that VW took out $152.47 from my account. When I called to find out why, I spoke with Branden who took a report and said he would submit it that day and get back to me on Saturday as to the outcome. He did not call me back so on Monday, I called back and talked to customer service and was told that my refund request was denied. I asked to talk to a supervisor and was transferred to Justin. He kept repeating his answer as to why I couldn't get a refund saying it was my fault that the money was automatically taken from my account because I was on autopayment. I tried to explain that I was never told I neeeded to turn this off and I did not feel I should pay for service after I discontinue my contract. He said that I did owe the money and that there was nothing more he could do. If I had been told originally of what I needed to do to close out my account, I would have done so as I don't have the money to pay for 2 phone providers and if Verizon (the largest carrier world wide) couldn't provide me with the service in my town, why should I be penalized for it? I will be submitting a claim to consumer affairs. It might only be $152.00 to some but for me, it's rent or groceries or gas so can find employment. read more

We have been to this store twice for issues with a droid tablet that is 8 months old. The first time they said they couldn't help us and that we had to call the manufacturer to have it fixed. After doing so the replacement one I received now doesn't work and the 8 employees standing around could care less about helping me. They even told me to switch to AT&T. How can you run a business where you have no desire to help your customers? All I wanted was for them to either remove the tablet from my bill, so I wasn't paying $10 a month for something that didn't work, or sell me something that would work. read more

I visited this location & the employee involved is named Christopher (he would not give me his last name). I was there to get a new phone. Christopher started the sales process with an overly pushy sarcastic attitude after it was politely made clear to him I was solely interested in upgrading my phone. In spite of me telling him this at least 4 different times, he continued to push other unwanted products on me becoming more sarcastic & aggressive about it as he went which was an issue in itself & pathetic salesmanship on his part. He even went as far as making a sarcastic comment inferring I was ignorant because I did not want to purchase extra products. I was also undecided on the phone I wanted to choose wavering between two different ones so I had questions I would have liked politely answered to assist my final decision. Christopher was unable to even manage this. He continually used a condescending tone when answering. He also inferred I was wasting his time. He also at this point had make a couple of subtle negative jabs at me regarding my appearance. I quickly decided on a phone so I could get on my way and be done dealing with such a pathetic person. This in turn started the check out process. One thing I needed done which was very important was to have my contacts transferred. Although Christopher would not say anything; in observing his actions it was very obvious he did not have a clue as to how to even do this. In fact, another employee finally had to tell him what to do. In observing this, I politely (which he did not deserve) stressed to please make sure all of my contacts were transferred because I did not want to have to come back in. Christopher then took it upon himself to tell me in a threatening tone that he was not scared of me and I better watch it. I was in complete disbelief not only because he was completely out of line but because I certainly did not threaten him in any way, shape, or form not to mention I continued to be decent at all about the whole situation. I simply made a statement. The other issue is the manager was standing right there and did absolutely nothing about it! Christopher then continued to be rude. He refused to take time to go over any of the phone's features with me. He never once thanked me and did not even bag anything up. He dumped everything I was to receive on the counter and walked away. He had also prior to this stated my contacts were all transferred but when I returned home I found he had lied. He had only transferred a few of them to make it look like they were loading to my phone when they really were not. Thankfully, I found a way to transfer them myself. I also realized he had given me the wrong case for my phone. I ended up having to return to that same Verizon location the next evening to exchange the phone case. I had also decided to speak to the manager about Christopher just to see what he would say. Based on the look on the manager's face when I walked back into the store, I knew he knew his employee was a problem. I also saw Christopher immediately disappear. The manager proceeded to assist me in replacing the phone case. While assisting me, I attempted to discuss his employee's actions towards me the evening before. The manager stated he thought we were bantering back and forth in fun even though he was standing right next to Christopher when he threatened me and it was obvious he knew better than to think this situation was all in fun. He treated the whole situation lightly and simply stated it was a good training opportunity for Christopher. I am sorry but if an employee does not even have enough common sense not to demean a customer much less threaten them why is he working there at all?! Christopher obviously has some serious issues & should not be working with any customers much less doing any type of sales. I also do not believe the manager has or will address the issues with his employee. Christopher also never came out of hiding the whole time I was in the store making it blatantly clear they all knew something was very wrong! Again, I just want to get this info out there so others can avoid dealing with this jerk should it be necessary to utilize this location. read more