Best Buy, AT&T and others could not resuscitate my iPhone…read morestuck in an apple logo start up loop- but Dustin came to the rescue and had my phone up and running in about 5 minutes. Priceless data and photos were salvaged for $25. Thank you ishop - you are 3 for 3 on device repairs for us !

New ownership would not honor the "lifetime" screen protector that this store sold previously. Not…read moreeven a discount.

Would honestly give five stars if it wasn't for their customer support. The operation of the…read moreservice is great and I enjoy no contracts but dealing with their customer service is a nightmare. In particular just trying to pay your bill each month. This company should fire whoever they are using to automate their system. I have used straight talk for years and years and I would guesstimate at this point I have a month of my life tied up with trying to pay my bill each month. As there is no excuse for a company of this size to have such a flawed system with all the advances in AI technology. It is awful and the moment I find a company with a better support network that operates with no contracts I will switch at this point.

Coustomer service is horrible. I cant stand when a representative is disrespectful. I have been…read morewith them 2 years. I year paid in full. The last 4 months I have been getting 20 plus spam calls a day. I never answer and i am on the DNC list. The Coustomer service reps are obviously ocerseas and have obnoxious attitudes. I was told it is my fault and deal with it. There is no such thing as a supervisor with this company. It appears they are starting to sell our info. When my account runs out i am complete done with them. Nk wounder there is a class action lawsuit against them. DO NOT USE THIS COMPANY. YOU WELL ALWAYS LOOSE IN THE END. ZERO STARS​

I was promised service for $30 & $35 for home and 5g service yet was charged over $170. Beware…read moreT-mobile they will rip you off. They continue to send me bills even though I don't use their service.

I have iPhone 16 with privacy screen protector which have unlimited replacements. I had 3…read morereplacements within 1 month but process has been easy without any hassles. There can be some traffic but my issue is resolved quickly once i see an associate.

I took my switch in to get repaired & they were not able to fix it. The issue wasn't that they…read morecouldn't fix it, it was with their communication. They are not effective communicating with their customers. When you call them, their voicemail box is full and you cannot leave a message. I had to call at least 5 times for them to pick up the phone, they might be short staffed. They had my switch for over 2 weeks and even when it was "completed", they still never gave me a call. I am very disappointed in their communication and customer service.

I made an appointment on their website the night before. I scheduled the first appointment of the…read moreday and arrived right at 10 AM. The door was locked and no lights were on. After about 5-7 minutes a guy walked around me with a Chick-fil-A bag and a drink. As he started to unlock the door he informed me he couldn't help me until his co-worker got there. He went in and locked the door behind him. 10 -15 minutes (eating breakfast, I presume) he turned on the lights, opened the door and finally asked me what was up. I told him I made a 10 AM appointment to have a screen replaced on my husband's iPhone. After fiddling around on the computer terminal, he got me checked in and went into the back. He came back out and said he didn't have a screen in stock and would have to order it. That would take 3-5 days. I told him, "No thanks. I think I'm going to look for other options. I hope he enjoyed his breakfast. I'd give zero stars if that were possible!

I've been a loyal customer of 5 years to Verizon. I'd say Im not very happy with them . I pay a…read morehigh bill for 2 phones 2 watches for mine and my husbands phone to go in SOS mode quite frequently. It's very frustrating when I use my phone for work ! This is ridiculous.

J would give this store's customer service a zero if it were an option. They will sell you a n…read moreoverpriced piece of junk that doesn't work & then not make right by it, while leaving you waiting for hours to speak to a manager.

I thought today was my lucky day but was eventually very disappointed! I found the Starlink…read moreInternet Service system listed for $349.99 on the internet at Best Buy and decided that price point was good enough for me but to my surprise on visiting this store, the actual price was $279.99 due to an early Black Friday sale already in progress on Veterans Day. The purchase includes the satellite dish, the router, and the necessary equipment for a simple DYI install. However, since I am still recovering from hip surgery, I decided to let their installers come out to the house and take care of the installation. I had previously used Best Buy to install a 180 degree swing wall mount and mount a 60 inch TV back in the day when it took two people to pick up the heavier televisions. I was completely satisfied with that job and looked forward to another successful installation involving a lot more work. But the installation didn't happen. Best Buy used a third party company to do the installation. They gave me a 12 hour window installation date of the following day or the day after. I chose the latter to fit my schedule. On that day I received a three hour window late in the day plus a phone call from the installer but he still couldn't make it on time. And he failed to install the equipment blaming Best Buy didn't give him all of the necessary equipment to perform the job. I called the number in the text and spoke to a person with such a heavy accent I was unable to understand what she was saying. She transferred me to someone at Best Buy who couldn't speak much better and could not reschedule me blaming their computer system. Now I am ready to return the Starlink for a full refund. I don't trust the installation company at all because I feel that if your business is installing Starlink systems, you should already have all of the necessary equipment to perform said installation and not rely on the merchant. Therefore I was not willing to reschedule. I did in-fact return the system for a full refund.

HORRID!! Stood up again... Lately appointment to set up tv, today, 4/28/2026, had text not…read morescheduled, will let me know in morning, at 1:00 PM, I telephoned, 'they' canceled, rescheduled Friday 7 am until 7 pm.. WTF..

After a horrible experience at UBreakiFix I found Fix My Cell. Great service, short turn around…read moreand much better price.

Just simply the best choice. I shopped around although the this was by far the most affordable…read moreoption. The tech, David was so polite and professional. He is much more competent than anyone else I had talked to. They have consistent service for all types of devices as I have taken an array of phones there over the years. They are there for you for any broken tech (within reason of course) that you may have. It's unlucky to have your device break but it it very fortunate that someone like fix my cell is there for you without trying to completely annihilate your wallet like their competition.