Called and got a same-day appointment to have some ethernet cable run from our router to our living…read moreroom. They use CAT-6 cabling at a minimum which is a little more expensive. I would have appreciate the option to use CAT-5 to lower the cost but aside from that David was very profession and gave a very accurate estimate of the time and cost. He worked efficiently, cleaned up after the work was done, tested everything, and i've been satisfied with the work done. I will probably use them again in the future when I plan to install a ubiquiti network system.

Called David for a last-minute job where another crew didn't quite finish their work and he was…read moreavailable after hours for a very reasonable fee. Worked fast, talked through options as the mounting places weren't ideal, tested every run, and even installed my AP and camera for me (threw my back out and getting on ladders is aggravating atm). Quality guy running a quality business, couldn't be happier with the result and am looking forward to using them for more branches in this area!

The "manager" at the store was rude as hell. Totally unprofessional. Dismissive. Abrupt. Not…read morefocused on customer service at all. Not what I expect as a three-phone-line customer of many years.

This is a letter I have emailed to anyone I could at T-Mobile outlining my nightmare with this…read morecompany. I won't shut up until this is resolved. I am begging, please help. I have been on the phone or in chats with so many of your customer service people it's ridiculous and none of them are able or willing to help me. All my proof is in attachments but I'm sure there is a big file of all my dealings with your company the past month. I have this written out because I have had to tell so many others, it all started in June 2025. As you can see in the confirmation from UPS, the label for the return was created on June 17, I dropped the non working phone to UPS on the 21, your dock received the phone on the 27. I have proof of this timeline because one of your supervisors just told me it took me too long to return the phone. This whole nightmare started when my husband's phone just stopped working. There was no visible damage to the phone it just stopped working. We took it to 2 different T-Mobile stores, the first on on Shadeland Ave Indianapolis, they were absolute no help. Just told us they could do nothing and sent us to the 96th Street store. At this store they sent us to another place not affiliated with T-Mobile. At this store they gave us instructions on how to file a claim since we had insurance. I tried for two days to file the claim and couldn't because I didn't know what was wrong with it. I called customer service and they were nice and friendly but slow. It took forever, then they transferred me to someone else I think a tech person. This person again was helpful but the process took so long. Finally it was decided that a new phone would be sent to your store on Shadeland Ave Indianapolis and I would pick it up and leave the non working phone with them for as a return. I didn't hear anything for days so I went to the store and asked about the phone. First of all, they were rude, they just told me they knew nothing about a phone delivered to them and couldn't help me. So I went home and called customer service and again it was a lengthy process with transfers of the call involved. I explained what happened and eventually I was told to go back to that store and give them the tracking number and name of the person who signed for the phone. I did that, I had the time, date, signature the phone was delivered to them and I spoke with a person who identified himself as the owner. He was rude, would neither deny or confirm he had the phone. Told me he wouldn't help me and to call t mobile customer service back and tell them to ship me a phone because he wasn't going to do anything for me. So I again called customer service and again it was a process, I had to repeat the story multiple times and finally was told I would be shipped a phone. I actually received the phone quickly and the next day I took the return label that was in the box with the new phone and repacked the non working phone in the same box and packaging. I took it to UPS and I have a receipt from them. I thought this nightmare was over then a few days ago I started getting multiple texts and emails saying I didn't return the phone and owed almost a thousand dollars. I AGAIN called customer support, this time using the chat feature. I was assured it was a mistake, that I wouldn't be charged for the phone, he confirmed it had been returned. He also confirmed for me that I wasn't being held responsible for the phone that was delivered to your Shadeland Ave Indianapolis store and "lost". Then I kept getting more and more harassing messages telling me I owed this money and because I had my account set to auto pay it would be charged to me on the due date. My blood pressure went up substantially. I AGAIN went on the chat feature to find out what was going on a was told I won't be charged but it might take two cycles to come off my bill. I found this to be ridiculous and not acceptable at all. Attached are the UPS receipt for the returned phone and the tracking number and name of the person who signed for the phone delivered to the Shadeland Ave Indianapolis store. Also the tracking confirmation page from UPS showing receipt of the phone to the dock in Texas. Since I wrote out this ordeal and send it to customer service I received no reply but I still went again to the chat and tried to resolve this situation again, at one point I gave up and asked for a supervisor to call me. I just got off the phone with the supervisor who still has not gotten this situation resolved. She wants me to make payments to your company for an amount I do not owe, for a phone that I returned. I even went to the UPS website and got proof that the non working phone was returned to the dock of your website in Texas. Then your supervisor suggested I contact UPS. Which I already did obviously and then she said it took too long for the phone to be retu

Best little VoIP land line around. Very reasonably priced and customer service is the best.read more

From the owner: Phone Service for Businesses of All Sizes -- Based in Indy -- Affordable Pricing -- Local Customer…read moreService -- Free Trials with No Obligations