I definitely recommend this place!…read more Justin was so helpful and his customer service is great! I came in hoping someone might be able to fix my iPhone screen (it cracked pretty bad this morning on my way into work) and Justin was able to help me out! He was able to replace my iPhone screen within an hour. If I ever have any issues with my phone again, I'll be back here to see if Justin can help me out! Telling everyone else to come see him too!

Excellent service by Matthew. I called the store with questions regarding the cell-phone repair. He…read moreanswered my questions and scheduled the appointment. I dropped off the phone on the appointment date/time with a quick turnaround for pick up. The cost was competitive to alternative options and the service/quality was 5/5.

I just went in today and Maurice helped me there! He is very knowledgeable and very easy going…read moreperson to talk to. As a person who works as a sales person as well, same line of work never felt transactional and i was already interested in their add ons not just a basic phone plan. Decided to go big for one line for myself! I recommend anyone to go to Maurice for someone who's knowledgeable, great customer service above and beyond and communication was great. If you are looking more into a specific plan he will fit you with the best line possible for your needs!

I do not recommend this store. We had 2 lines. In Feb we got a new phone, the person helping us…read moreupgraded the wrong phone, so when we returned the phone, we said we were upgrading. It gave us the wrong credits. It said we returned the wrong phone, etc. It created a complete disaster that we are still working on getting it figured out. The billing was completely screwed up because of this. We also took the insurance off both of the phones, that never happened. The person helping us in February would disappear to the back for 10 or 20 minutes. Fast forward to, today, we walked in and spoke with another rep. When we discovered exactly what was wrong and it was due to the first person, Adam in February, helping us we were beyond frustrated. We were told we would have to call the loyalty customer line to get refunded for the insurance for the last few months. When I asked for the person who helped us in February's name, and I was able to point him out in the store, she said no. She said it won't help you when you call customer loyalty because they can pull up what was done and that's all that matters. It won't matter to give them some random person's name from the local store. First, this kid, Adam, screwed up everything except for disconnecting our phones thank God at least he did not disconnect the phones! However, he did not get things correct! It has created a significant amount of work on our end, follow up, things that should have just been done. RIGHT. The only reason we know his name is another customer came in and referred to him by his name! Additionally, the other kid that was walking around the store and appeared to be hovering around the two of us seem to be trying to eavesdrop on our conversation! Because when who we now know, was Adam returned from their back office area he said hi to us very sheepishly. We were even given the business card for the manager of the store who is in San Francisco. When I asked who the other lady was, that was referred to as the manager during our visit I was told oh she's the assistant manager she can't do anything for you. Well, apparently she can because when the police officer came in investigating something, the assistant manager is the one who spent time with this police office or answering her questions. It seems this store is full of mistakes!! It felt very gamey. Not funny at all. I think it's actually quite rude when you ask for the name of the person who originally helped you and you were told NO. Especially when we could ID the person who helped us and screwed everything up. If they want to have adult jobs, they should act like adults and the rep helping us today should've pulled Adam in and said why don't you straighten out everything you screwed up two or three months ago.

The people here were super helpful. Tyler took great care of us. Super easy and made certain that…read morewe understood everything 100% before we committed to anything. I would absolutely recommend this location over the others here in Noblesville.

Would put no stars but I can't. Orders a iPad from att online with cellular data and when it…read morearrived the cellular data was not activated. So I went to the Hamilton Town center location in Noblesville Indiana to get this activated and got another new iPad for my girlfriend and resigned for a new plan all at the same time. Fast forward I get a email from att with my new bill about two months ish later and notice I'm being charged an additional 1000$ spent 4 hours in the phone with customer service all to find out I have to go to the store. I call the Hamilton town center store to ask about it and the store manager who I asked to speak to Jenny didn't not want to help Me and told her employee that I have to come in because they can't access my account with me present. Ok fine I made an appointment and went in. I was helped by Joey who was fantastic and spent hours on the phone trying to get this situated. I followed up with him the next day and he said the service ticket was made but it will take a week or two for it to happen. So during this time the store manager who's employee help Me activate the line who was clearly not trained properly and by the way Jenny talked I can see why, she never called or her assistant manager to follow up with. Would think that would be good customer service when her store cost me 1000$ when it was suppose to be an installment plan. So she was trying to refund me and get me back on the installment plan which was suppose to already happen so I come back to following up with a good manager would do but clearly she to busy to care about a customer being charged 1000$ for her employees mistake. She could have followed up with her area manager, with who ever started the service ticket all to avoid one of her customer being put in this situation, but no she just hopped it went away. When I called today to talk to her she finally called me back and told me everything that Joey already did and I already knew so she gave me no reassurance that she was going to solve anything especially since she should have already been involved to fix this before I was build because I gave them ample time Before my bill cycle. So I asked Jenny for her area managers number or info and she refused and referred me to the customer service line that I was already on for 4 hours previously. So if you have to go to the Hamilton town center store because you can't go anywhere else I would ask for Joey and the assistant manager because they were great but if you need help Beyond that Jenny is zero help and needs to be trained better in customer service.

Greg was nothing short of great. Patient knowledgeable and personable…read more Highly recommend ​

Was expertly helped by Esau in getting a new E SIM card for my iPhone. He was efficient and…read moreeffective and overall pleasant to deal with and assured by Chris. Thanks guys!

Went to this store after being driven away from the 82nd and Allisonville location. Huuuuuuge…read moredifference in service!! At this location, 1 employee (Ryan) was capably and cheerfully managing 2 customers at once when I came in. He managed to make all 3 of us feel welcome and well-served. At 82nd and Allisonville, I saw 4 employees and only 1 other customer. Despite the favorable employee/customer ratio and the wad of cash I had in my purse, this location just couldn't manage to take my payment without being snotty af and so ineffectual that I left in frustration. Hint to Verizon: if anyone comes in and wants to pay the bill associated with my phone number ALLOW IT without further ado. I hereby authorize anyone in the world to pay my bill without having my phone with them and without knowing any super secret spy code numbers.

It was pretty sketchy. Didn't realize until after I bought my phone that they were just a third…read moreparty company for Verizon. They are not Verizon employees. One lady came in after me asking about how to get somewhere on their website. Apparently, she had come in before asking the same question, the employee supposedly wrote down step by step what to do on the website to resolve the issue she had. Well...because the customer came back in with the same question the employee was VERY rude to her and tell the customer about how she wrote down everything the last time she had this same question. I'm not comfortable going back

Knowledgeable employees…read more Very polite I will definitely be back with my family to make a decision

Oh my goodness. I've never made a review before but I've just gotta warn you all. If you get Briana…read moreas a helper... save you sanity and peace, walk out. I came in and waited 45 minutes, I decided to get lunch and come back. When I come back Briana takes us, immediately she is extremely short with us. Tells me to give her my phone and I do so quickly and she just looks at me and demands "unlocked" in an extremely unprofessional tone. At the end of all that waiting, I was basically told "I can't help you go to a different store." She never even signed into my t-mobile account. So disappointed, I went to my old provider to get some context. Let's just say I'm am so upset with myself for ever switching to T-Mobile from AT&T. BIG regret

I had came here to buy me a new Apple Watch since my other is dying quickly. I had did my research…read moreonline before I went into the store. I knew I wanted a rose gold watch and the series 11. When I walked in the store I was greeted. The employee had explained a couple of questions I had. Her name was Daniya. She went to look to see if they had the color I wanted which they did. She had helped me to set it up. The watch was reasonable especially with me being able to add it on my phone bill. I was happy to make this purchase as an early birthday gift to myself.

This is so tacky how are you running a business like this if you're not going to be open then…read morechange your hours of operation. I've been waiting for over 30 minutes. you definitely do not value your customers.

I went to this store because I needed a sim card on a prepaid phone I bought until apple gets in my…read morereplacement phone. They tried to scam me out of 20 dollars for a sim card. I called another Verizon store and they said it was up to the discretion of the store to charge for sim cards but the store I called only charged 5-10 dollars and that the prepaid phone I bought would not have worked with a sim card at all because it was total by Verizon. So, they were going to let me buy a sim card for a phone that they physically saw the box for because I brought it with me into the store and another store that literally just talked to me over the phone let me know that I was almost scammed. The customer service was abhorrent.

Caitlyn was fabulous! She upgraded both my wife and my phones and switched my wife to my Verizon…read moreplan. She was very patient and explained the many options and allowed me to select those things that we needed. Excellent customer service! Thank you!