Had a new screen fitted on my granddaughter's iPhone, 3 months ago. Today, it was acting up and…read morewould only allow intermittent touch response. I was somewhat stressed, as I couldn't find the receipt for the replacement. Katy, at the front office, was very professional and they agreed to replace the screen. This review is not about the free replacement, but the fact that the entire customer experience was 5 star. We, in a 5 cell phone household are very happy to have found our go to cellular business.

I have bought from and sold to this place multiple times. The employees are very nice and have…read moregreat communication and knowledge.

I had a recent experience at this store that left me feeling very uncomfortable, and I'm curious if…read moreothers have experienced something similar. I visited with my husband to purchase an item that I had already planned to buy and had the cash for. While I was the one asking questions and making the purchasing decision, the employee consistently directed conversation and responses toward my husband instead of me. Even after my husband clearly stated that I was the customer handling the transaction, I still wasn't addressed directly. It did feel dismissive and not aligned with good customer service. As a customer, I think it's important to be acknowledged and spoken to directly--especially when asking questions and making a purchase. I didn't purchase the item I wanted directly due to this man's behavior.

My wife and I were both in our 60s stop by here yesterday for a new home computer and we were given…read morea lot of help and extra help on which system to buy and also once we had the data switched over from our old system on how to access the different programs that we were familiar with. We would highly recommend Micro Center

I was in a crunch one day last week and needed to get a couple things last minute and I put an…read moreorder in online and it was ready within seconds. The lady who was working this particular morning was incredibly kind, and very helpful. Immediately showed me to where something was that I asked about and kindly grabbed my package off the shelf(instead of me getting it myself bc I had a pick up order). Super quick and easy and I will definitely have this location in mind the next time I need office supplies!!

This is a great location. The employees are very friendly and helpful…read more Online ordering with curbside pickup is fast and convenient. I often print flyers and other items at the copy and print center, and it is a quick and efficient process.

Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family

I was having issues with my iPad, went to the Apple store in keystone crossing. Up on entering the…read morestore, I was greeted with the warmest welcome from the host. I was able to sit down with a genius, the genius name was Chase. Chase was very good, very friendly as well as patient. Great experience, I will become a regular at this store. Thank you

This store is EXCITING and even more exciting if you are an Apple person. They display all of the…read moreApple products so you can have an on hands experience. They also will help you with your Apple products if you don't understand them and if you want to be an apple expert, they even hold classes to teach you how to use their products. When ever I tell that to my friends they are shocked because they didn't know they held FREE classes. The fashion mall can be a little overwhelming but there is an entrance to the Apple Store without having to go inside the mall. You really have to check this store out. They are always busy so if you will want to make an appointment ahead of time if you need help with your Apple products or you will have a long wait if you just walk in.

I would avoid this store at all cost! They are not an AT&T store, just an "Authorized Retailer"…read morewhich means that AT&T has little to no control over anything they do. They will quote you a price and then not honor it. I'm being overcharged $90/ month. Every time I go in or call, they say the manager has to help me and will call me. They NEVER do. Yet every month the bill keeps coming in. Again, avoid this place like the plague.

I have never experienced customer service this bad!!!…read more Backstory: My husband bought two charges before Christmas for gifts the items never came. Called customer service and they informed us that the items were ordered incorrectly and the store must issue the refund. We drive 30 minutes and was told the store manager Jacob Bington must process the return and he would give us a call back. Never received a call from Jacob. Called Jacob several times to discuss the refund and he promised to call his District Manager and he'll call us back. Jacob did not return our the calls. So after several unsuccessful attempts to contact Jacob we drive 30 minutes again. Arrive at the ATt&T store and spoke with a very arrogant and smug Jacob. He did not take responsibility for placing the order incorrectly, even told us it wasn't his fault. To add insult to injury, Jacob says and I quote " Do you really think I care if you get your little $170 back". The items were ordered on December 12th, a month later we have yet to receive the items or a refund.

It was a fairly quick and simple process. I filed a claim through my phone insurance for my damaged…read morescreen in my S21 and this particular store was listed as an option. The hardest part was being without my phone during the time it was being worked on but it was a needed break. The young guy that was working alone took care of my repair and handled any other customers in about 2 hours and my phone looks like new again.

My phone was not charging and had took it to a phone repair shop near Keystone Fashion mall, they…read morequoted me $150 for a charging port repair (which before, i've only paid $60 and came out just fine) not only that but 'general labor' for doing a simple port cleanup would've costed $50. After leaving absolutely disgusted at those prices I went to the nearest phone repair shop, CPR Cell Phone Repair, as soon as I walked in I was attended. I informed the gentleman at the desk about my phone, and he told me to give him a second to do a quick clean up, and just like that not even 2 minutes after he came out, with what felt like a brand new Iphone 12 pro. Would definitely recommend.

I've dealt with this Verizon location three times in the past month related to issues around the…read moredeath of my father. My father was a longtime Verizon customer, though he was very old school and would often pay his bill monthly in-person by check. It has been fun trying to track all of these payments down. Oy. A couple things to note - first of all, this is an actual Verizon shop. It's company owned. This makes things easier if you're doing actual major account work (like the death of a loved one). I'd originally gone to the location on Lake Plaza (71st & Binford), however, it's a licensed location and can't do a lot of major account stuff. So, they sent me here. Visit 1: Nice fellow who took me through the closing of my father's account. As should be the case, this requires producing the death certificate unless you're already on the account. I wasn't. However, it's a pretty easy process if you're organized. I was able to resolve it in one visit with the awareness there would still be a final bill. The wait was a bit long and the employee in question had to ask a coworker a couple questions, however, everyone was courteous and helpful. Visit 2: A question about my own bill - I'm also a Verizon customer. I'd recently changed my plan and my bill was more than expected. This was a relatively quick visit. I got the answer I needed. That bill just got paid, so hopefully the answer given is correct. Visit 3: I came in just after the work day. It was definitely busier and wait was definitely longer. It seemed like only one of the three working had experience as she kept answering questions for the others. I wanted to pay my father's final bill to make sure his debts were resolved. She looked things up - thrown off a bit since the account was closed. Once I got service, I'd have preferred a focus on me rather than repeatedly multi-tasking with the others. However, this is a minor quibble. The issue got resolved. In terms of accessibility, this location is in a strip center with curb cuts at both ends. I actually tend to park at the opposite end as it's a better situation and easier for a wheelchair. I think all three times I came in, an employee saw me before I hit the door and opened the door for me. That was nice. Overall, this was a solid and I would even say supportive experience at a hard time for me. This last time, a fellow customer was there who'd also recently lost her mother. So, there was almost a spirit of camaraderie here. It was pretty cool. I do wish the wait time was a bit less. It's hard to focus on one customer (as evidenced by the reviews, wireless customers can be a moody lot). However, I'm very comfortable saying this has consistently been a good, not quite great,experience three times in a row. I'd definitely return and because this is a Verizon-owned location I can resolve a lot more here than I can in some locations.

Lazy and inexperienced. Due to personal and extremely horrific events my phone broke and ID was…read morelost. These people at this store would not help me despite being in absolute tears and seeing a picture of my ID. Manager even said "I can see that's you" but refused to service my phone. But somehow over the phone they can help me without seeing an ID. Despicable and lack of human compassion. Even the service associate over the phone could hear how traumatic this whole thing was for me, but not a single employee helped me while I was on their phone. Let me walk out without even an apology. I hope they receive training in compassion.

Shout out to Blewey! Hopefully I spelled his name correctly but his customer service was TOP tier…read more He helped me with additional deals after purchasing my new iPhone 17 pro max. I told him I didn't have the best experience from another location in town and he stepped right in and assisted me. I also purchased a watch and iPad. Thank you for support, humor, energy, and care. It meant more to me than you know! Thank you! - Leah

I would highly recommend this location. My husband and I stopped in to investigate new updated…read morephones. Jon Hernandez spent 3 hours with us setting up our new purchases. He did not try to upsell us, and we very much appreciated his honesty. He fully explained all charges and was very patient with us "old folks". His customer service was exceptional!