I came into the local store at Delaware St in Indianapolis to cancel my deceased dads account with…read moreSpectrum (my dad passed away early 2024) he was on auto pay, so mom wan't aware that the $91+ dollars being deducted from his account was for that service. (He had signed up for a 25.00 dollar plan) To me it seems that their employees need better training, they had a hard time understanding that we needed to cancel a deceased persons account, finally when I though that was taken care of I asked for a confirmation (to make sure this charge wouldn't continue happening) they said they couldn't provide one; that I would have to wait for an e-mail. I got the e mail about 5 hours later, but to my surprise the account number and service address listed was not the correct one!!! LOL!! They cancelled someone elses service!!! ??? I just got off customer service, this person actually helped, (I hope) said that persons service will be reisntated and the he would complete the process to cancel my dad's account. Honestly I wasn't expecting to spend so much time to take care of this.

Is stealing money from my company monthly for equipment we do not have! Technicians have NO CLUE…read morewhat they are doing and actually LIE in their reports after doing a "service call" about what really took place during that visit!

I have been a customer with you for 10 years always paid my bill on time. Your guys were behind my…read morehouse on Thursday morning on a pole they unhooked my internet line and left it unhooked so I don't have internet and they say nobody can come to hook up the line till Wednesday. I have a special needs daughter and her cameras for her bedroom relies on this internet! If you can avoid Xfinity I would!!

Xfinity has the worst customer service I have ever seen. They are programmed for one thing only and…read moreit's not for customer satisfaction. If there is any other TV cable services in your area use it do not use Xfinity.

TLDR: triple...quadruple check everything before you sign anything…read more It's like Verizon is out to get me, every time I try to upgrade my phone. I came in here to upgrade a phone. My previous experience at a Verizon store near Cincinnati, OH was quite possibly one of the worst experiences I had dealt with (gave wrong phone, charged for insurance without permission, the list goes on...). Due to COVID, there's been a delivery delay and items in stock, so I decided to visit the store in hopes they'd have the phone in stock. First off, I'll say that the person I worked with with very friendly and helpful. The other two staff couldn't have cared I was in the store as they were glued to their devices. We went through the process of device upgrade discussion, etc. We made some changes as per my request. I found it frustrating that most of it took place on my phone...something I could have done it all at home.... I walked out with confidence. Sadly, I got home and reviewed my order email to find out that the they had set up my device repayment for the incorrect months. I had to contact their Verizon customer support, and as anyone knows, it's like talking to an inanimate object - helpless and gets you nowhere. I then was able to get in contact with a chat customer support. They told me that they had to cancel my order and restart. Not a problem. Thought things were good to go. Now, I just logged into my account and noticed that they doubled my monthly charges for my phone plan. It's been a nightmare, to say the least.

I'd give this location zero stars if I could…read more I waited in the store for at least 20 minutes without ever being acknowledged. When I arrived, two sales associates were helping other customers, so I understood there would be a wait. I was happy to be patient. What was frustrating was that during those 45 minutes, multiple employees came out from the back room, looked directly at me, and then walked away without saying a single word. No one greeted me, checked me in, let me know there would be a wait, or even said, "We'll be with you shortly." After waiting that long without any communication or acknowledgment, I finally gave up and left. A simple greeting and a quick update would have gone a long way. Unfortunately, this was one of the worst customer service experiences I've had at a Verizon store. I hope management addresses this because customers deserve to at least be acknowledged when they walk through the door.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

My ATT internet service was inconsistent until it quit forever. They told me they were not going to…read morereplace the faulty cable and I would have to find a different service. Of course, they continued to charge my account even though I was not getting service. Getting them to correct the billing errors is like trying to herd cats. Either your phone call gets cut off or the promised credit doesn't occur. ATT management has NO RESPECT for the customers. Not recommended.

Order and never worked! But EarthLink refuses to refund $80.00 activation fee!!! Even though it…read morehasn't even been 24 hours!!!!!

If I could rate them a 0/5 I would! Earthlink has crappy internet and customer service! Never use…read morethem under any circumstance. I tried to upgrade my internet to hyperlink service, but the installer said he was unable to install. I have now been on the phone with Earthlink customer service for 2 hours and 20 minutes trying to cancel the hyperlink service they are charging me for. Even when I said that I made my decision to cancel hyperlink and stay with my DSL service ... they argue and try to convince me that they can make it work. Why can't they listen and respect a customers request? Even the current supervisor I'm with now is trying to convince me to stay on hyperlink. Instead of staying with Earthlink I will be moving all services (phone, email, and internet to different provider! And I encourage you all to change before you run into terribly rude and inappropriate customer service. Again, they don't care about you as a customer and provide no customer service. All they do is argue that what you want is wrong and you should continue to pay for a service that they can't install.