This is one of the few companies that still offer dial-up Internet service. Not everyone can…read moreafford ATT U-verse (DSL) or cable broadband. And it's only $10/month. They have dial up access numbers throughout central Indiana, from Lafayette to Muncie to Shelbyville. Other access methods are available too, such as ADSL, ISDN, bonded 128k dialup, T1/T3, and leased lines. Other services include web hosting, virtual servers, dedicated servers, co-location, and virtual ISP. The owners and their team have been in the Internet service provider business since the Internet was first made available to the public in Indianapolis. They are the founders of Indy.Net. Are you looking for a mom-and-pop ISP or hosting company? Do you want to talk to someone who can actually go into the machine room and push a button? This is that place.

Last night (04/24/26) there was a terrible storm and tornadoes, regularly gusting 80mph winds…read more Losing the internet signal and cable was expected as it felt like the houses for veterans at HVAF (206 N. Warman Ave.) were going to hop up and land in Greenfield. A call was made this morning for help and (04/25/2026) in a jiffy our friendly neighborhood Spectrum Technician Anthony showed up, was friendly and clearly knowledgeable and had everything back online quickly, fixed everyone's TV (so important to homes full of veterans) but what stood out was how he handled the visit. Professional, calm, fun, and made it no longer feel like a problem, but like getting a new toy. You could tell he was accommodating and that means a lot to those of us that are disabled, and he could hold his chin up, proud of making 30 of us in 3 homes all chipper. Spectrum should hang onto technicians like this. He was invited to come back for dinner but he was set on helping more people restore their service. If there's a way to request him again, I would. The invite remains open if he can handle us curmudgeons. It was one of those rare times when you leave the interaction in a much better mood than when you started. Anthony should be recognized for his work. He made a meaningful difference for about 30 residents across three homes. If there's a way to request him again, I absolutely would. He deserves at least a cookie. I am thankful we are using Spectrum.

I consider Spectrum to be dishonest in their business dealings. I picked up 3 xumo devices from…read moretheir store in Clay Terrace. (It is no longer there) At the time I was told they each cost $60 a year or $5 a month for 12 months. I was told I would own each device at the end of 12 months. They have continued to charge me way past the 12 month agreement. When I called, they said I had a service agreement which continued indefinitely at $5 a month. To cancel this in order to then own the devices outright they would have to charge me $45. Went round and round with customer service about how incorrect and dishonorable this was as nothing on my statement states it is a service agreement and furthermore, I was explicitly told I would own the devices outright after 12 months. If you have a choice, do not do business with Spectrum. Totally dishonest and dishonorable.

First I would like to start off by saying 1) I was able to speak with someone on phone when I…read morecalled 2) they spoke to me in a very respectable manner 3) they helped me with ALL my questions and issues in one phone call 4) I got a new phone along with better Internet service in less than 5 days. I feel special

Xfinity has the worst customer service I have ever seen. They are programmed for one thing only and…read moreit's not for customer satisfaction. If there is any other TV cable services in your area use it do not use Xfinity.

Great service from Ashton! They got us in got us out quick and easy! Helpful and answered all our…read morequestions!

I spent 2 hours trying to get resolution to an additional line and phone which I was charged for…read morebut was not ordered. I was transferred a minimum of 6 times to different agents and the bill is still not resolved. They apparently cannot figure out who should help settle this

Not helpful... was sent to this store since it is a corporate location in hopes they could help us…read moretransfer our account. Just told us to call and do ourselves. Explained another Verizon store was even unable to do this and they still were unable to help or offer other advice.

Went in to upgrade my iPhone 13 Pro because of the promotion online. Once I came in they were…read moreswitching the rules on me and said I was not able to keep my current plan (that was a lie). Online my phone showed a no charge upgrade and suddenly I now owe $500 on the new phone and was required to change my plan. Talking with Verizon today on the phone I have discovered this location lied to me about the requirements for the upgrade in order to get more money from me. They could already tell I was confused with the changes they were trying to make and took full advantage of it. Hopefully Verizon customer service can erase this contract I was tricked in to taking. I was not required to change my plan for the upgrade and according to the promotion online I should owe nothing on the new phone. This locations number doesn't even work to call. Take my advice and do everything online to avoid being scammed.

I was previously a tmobile customer for over 2 years. I decided i wanted to switch to Verizon…read morebecause I really wanted to get my daughter a gizmo gadget watch. She's not quite ready for a cell phone and I thought this was a good alternative. The shop is clearly very new as they didn't yet have the store fully stocked with tons if accessories of devices yet. However, i was immediately greeted with a smiling staff when I walked in. The team member who assisted me was super helpful and helped me stay within my budget on a new phone and plan. He was great at explaining everything and getting me switched over right there in the store. He also helped me set up my daughter's watch and the coordinating app for it on my phone. Prior to coming to this location I had first visited the Beech Grove location and lets just say the staff member there acted like he had better things to do then answer my questions about switching carriers. It was almost as if he didn't care if i switched to Verizon or not. He basically sat on his own phone as he spoke to me. Super unprofessional. Anyway I would highly recommend this location for any of your Verizon needs! Happy new Verizon customer here - not to mention my monthly bill with brand new phone and gizmo watch service is $10 cheaper now than I was paying at tmobile.

Go see Maurice here! I went in today to upgrade my iPhone (and for context I haven't done that for…read moreabout 4 years). Decisions don't come easily to me, and Maurice was so helpful and so patient with me. I literally spent 2 hours in the store deciding between models and sizes and phone covers, etc. I can't express enough how patient and understanding he was with my indecisiveness! It was really refreshing to not feel pressured into making a quick decision and he made sure I got the best deal available. The store itself is very open, spacious and clean. They have hand sanitizer and sanitizer wipes available throughout the store, and the staff was all wearing masks. It was a very positive experience for something I usually dread and put off doing!

I had the absolute BEST service here! My phone had stopped being able to make or receive any phone…read morecalls or SMS messages. Because I had a government account for my phone, there wasn't anything they could do without approval. They knew I was leaving on vacation the next day so they worked tirelessly to find someone to approve my account. After several tries they were able to find someone. Unfortunately my problem ended up being with my phone (hardware) but they truly tried all they could. Excellent service by great people!

I've been a LifeGrid customer for several years with absolutely no issues with their service . . …read more good internet connection at a stable and fair price. But these guys went above and beyond last week to help me! I large tree limb came down on an ATT line in my yard. After spending most of one day trying to find a local ATT office that could get this limb off the sagging phone line in my driveway, I called LifeGrid to see if they run on ATT lines and maybe had a local number. Not only did they have contact with a local office, they set up the removal of the limb! It's not often a company goes out of their way to help a customer . . . this little company is amazing.

We are thrilled to death with Broadway Broadband. It is so fast. It went out today (Sunday.)…read moreSomeone actually called (off the clock) and said something showed we weren't "working." They told me to go ahead and call the after-hours number. I did. They called back within a couple of hours and I was hooked back up by evening. Thanks to Gavin and Broadway Broadband.

The service through Broadway Broadband is not very reliable lately. I have been without service…read moresince the wee hours of the morning on Saturday June 14th. That is just over 5 days and counting. They are still not able to tell me when my service will be restored. The reason they give me has changed again this morning. Due to the location of my home I can't just go out and find another provider. I'm so frustrated!

Internet/streaming speeds are great. BUT- They have the…read moreabsolute worst team for install. We have had our line buried multiple times. I use that term loosely. They don't seem to know how to bury a line. Killed my grass, and the line is still exposed in multiple places. Even after they had to come replace and re-bury. IDK who they actually hire to come do that work, but there really do not care one bit. I was also told by them that they cannot guarantee the team they send out will properly bury the line because they contract it out. Said I can totally stand out there with them and tell them what to do or bury it myself. Price is great in the beginning, but will definitely go right up. Making it not worth the hassle. Honestly, I'd try one of the other services.

They started out okay with good new customer pricing around $60/mo for Internet. The customer…read moreservice dropped consistency over the years as they became more established and the prices kept going up. By the time I switched to spectrum I was being charged &120/mo for the same basic service.