So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

Internet/streaming speeds are great. BUT- They have the…read moreabsolute worst team for install. We have had our line buried multiple times. I use that term loosely. They don't seem to know how to bury a line. Killed my grass, and the line is still exposed in multiple places. Even after they had to come replace and re-bury. IDK who they actually hire to come do that work, but there really do not care one bit. I was also told by them that they cannot guarantee the team they send out will properly bury the line because they contract it out. Said I can totally stand out there with them and tell them what to do or bury it myself. Price is great in the beginning, but will definitely go right up. Making it not worth the hassle. Honestly, I'd try one of the other services.

They started out okay with good new customer pricing around $60/mo for Internet. The customer…read moreservice dropped consistency over the years as they became more established and the prices kept going up. By the time I switched to spectrum I was being charged &120/mo for the same basic service.

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 2175 S. State Road 46. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Terre Haute Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

What a bunch of crap I had to go through. I purchased ($9.95) the self-install kit. I could not…read moreget it to work. I was told by Support Person #1 I needed a different modem. So I went to Wally World and spent $115 on a new one. Then Supper Person #2 said I'd have to get a technician person out as still wouldn't work. I was told I would NOT have to pay for the service call. The person came and fixed my problem the next day and I got to use my old equipment. When I get the first invoice, it is for the $9.95 AND a $50 service call. They refused to take the $50 off, saying I was incorrectly told I would not have to pay for the call. Finally after whining for about half an hour a supervisor agreed to cut the costs in half (50+9.95 / 2) so I paid about $30 and should have only paid $9.95. Wally did take my purchased modem back so not out that expense but their refusal to honor what I was told infuriates me. Beware of these liars!

I had told them I wasn't interested, and they came back to my house 4 more times after that. Then…read moreyesterday there was a guy that showed up. Knocked on my door hard, then my dog went crazy so I peeked out. Ignored it because I had denied thier service 4 times then the guy came back knocking even harder on my door. I then opened the door told him I wasn't interested to that I was asked why. Again I told them I had an internet provider already and I was happy with them. Then kept getting closer to me as he was talking I shut the screen door in between us and locked it. I told him again I'm not interested have a nice day and shut the big door that time. He finally left, then today at 8:24pm after xfinity hours came back to my house and sat right outside of it by the curb for about 10minutes staring at my mom and I talking on the porch. We got the license plate number so we could report it if he came back. I tried to report it to their office but it's a robot on the phone.

Call customer service 4 times after 25 years we are done! Hung up on 4 times told not to call back!…read moreCharging for wifi among other things.

I cannot wait to end my contract with this company! It truly deserves 0 stars! They have cheated me…read moreout of so much money. I cannot describe the greed of this company with their horrible service and constant increases in pricing. The channel dropping is so inconvenient and there's always a big increase following negotiations! First, I was told there'd be a $6 increase and recently it was $7! The package I'm paying for has very limited programming and basically only 4 channels I watch. Once I leave, I'm NEVER coming back!!

There were frequent outages, sometimes for a day or longer. I terminated service 5 days into the…read morebilling cycle and was charged for the full month! When I called to inquire why was charged for the full month I was told that it's just their policy. So sketchy service and greedy billing with zero interest in customer satisfaction. Hey Spectrum--You're no longer the only choice in town; there are other internet provider options out there. Can you really afford to treat customers this way? I'll be sharing my negative experiences with Spectrum.

I called on 10/18 to cancel Spectrum TV Silver and they chose not to cancel it until I called again…read moreon 10/28 so they could bill me another month. They are the most CROOKED company I have ever felt with. Turning a complaint into the FCC and I will record every time I have to deal with Spectrum from now on. Time to check out Dish Network or Dish TV

We only user Endeavor for our home WiFi and have never had an issue. Pretty sure we've never had an…read moreoutage except when the power goes out obviously... they are the best! We've paid $90 for a couple years now, no complaints.

Fast Fiber Internet. Great customer service! I can't imagine having better service here in Central…read moreIndiana. All ISP's should be this good.