Don't use this service! So many people posting the same problems and we also have been dealing with them for a month. The tv started having pixil cubes, going in and out , blurry or go complete black and after several hours of trouble shooting week after week, driving 4 hours twice to the cable company to change out cable box, We had someone come out. This guy was awful, he coughed the whole time he was in our home, I had to say something several times. He argued and said we needed our eyes checked the tv was fine ' he has the same one". We just spent $1500 on this samsung smart tv it should come in beautiful. To be honest, we actually at first thought it was the tv because our other tv worked fine with cable. We hooked u our old tv and completely the same quality. Garbage! Someone came ot yesterday and did something a the pole and now the service is worse. My husband works from home and uses zoom all day for meetings ,it constantly drops. They just give the run around. WORST CUSTOMER SERVICE AND ACTUAL SERVICE EVER!! It's been so frustrating, I don't even let my husband talk about it. Spend all that money and can;t enjoy what your paying or read more

The worst provider of cable, subcontracted to other countries for customer service representatives while this country has so many unemployed and in need of employment, rates continue to rise while their lack of care and concern sink even lower each day. My rating is -5. read more

I tried for a month to even get services when I was moving, calling multiple times every week even after I'd moved in. They insisted I already had services until my landlord sent them a copy of my lease. I got promised to get service by the end of the week, and promises were broken repeatedly. They sent me a cord with no modem the first time. When I called, they ordered a modem and told me it should be there in 2 days. On the third day I called and the order had been cancelled. It was ordered again, and cancelled again. Finally after a MONTH of them doing all this, they finally sent out a tech with a modem. Less than a week later, my net doesn't work, so I have cords all over the place, and I get transferred after to several different people who all ask THE SAME THING OVER AND OVER. I am stressed beyond belief. If you have to option, don't go with this service. As soon as I have ANY alternative I will switch services. I'm not joking here; it was a freaking MONTH! And now it doesn't work. I am treated like some thorn in their side because they can't provide the services THEY promise read more

Saturday, Oct 30, 2020, apparently Xfinity was in our area doing maintenance and caused our internet and TV service to be lost. We were not notified of any work being done, nor that we lost our services. When we returned home that afternoon, we noticed no service, tried rebooting, etc, nothing worked. Called xfinity and after 5 tries, finally spoke to a rep. She said she was scheduling a tech for next day between 2 and 6 (Sunday). We stayed home, by 530 no one had come, I went online to see about status and received a text from xfinity stating the problem had been resolved. We rebooted everything again, still no service. Contacted xfinity and rep said he would reschedule. Told us Monday between 8 and 10am. We stayed home that morning causing us to be late to work, Noone showed, contacted xfinity AGAIN! This time the rep and her supervisor informed us our appt was set for Monday the 16th of Nov between 8 and 10am. So in summary, xfinity knocked out our service and cannot get us back online for over 2 weeks! If I had a better option I would change service, but sadly, competition is almost non existent. How is 14 day wait ok??? They couldn't give me any explanation. Xfinity service sucks! read more

I have clicked on the manage plan, next to the Service Package. This takes me to a message that says," We're sorry, it looks like you'll need some help completing your order. Then it gives you many 800-xfinity number to call. I have been hung up on twice as soon as I mention the tab. I find this rude and very unprofessional. It's like the tab is there so you have to end up talking to someone who will try to talk you into something.... or just hang up on you. Twice. They treat you as if Your intelligence level is not high enough to make a decision for yourself. Rant over! read more

Terrible customer service. Internet crashes nonstop consistently and all you get are "shrugs" when you call to inquire about issues. Workers have illegally climbed over my fence without any prior notice, while damaging fence posts to install other neighbor's cables into the communal box in our yard. The workers then left cables exposed above the sod and acted shocked that I wanted them to be buried. All of these actions were reported to Xfinity and customer service seemed appalled that I told them that I have two large dogs that do not respond well to outside intruders so their workers could be injured if my dogs are outside while they are trying to climb my fence without my knowledge. The workers didn't even bother to call or ring the door bell to let us know they needed access. It's just purely deplorable, the only reason we still have it is because it is our only option for internet read more

My home in Danbury lost cable because of the May 2018 storms. On May 25th two Comcast employees, helping out from Philly, went out of their way to help me and get my cable, TV and telephone connected. It went down once again after Jun 12th, but I do not know why. On June 20th a Comcast CT employee went to the wrong address (similar, but I gave very specific instructions) first and when he arrived 20 minutes late for the appointment, he said he could not reconnect my service because of downed trees, trunks and branches near the utility pole. He said I would have to move them, even though they were not on my property. He made no effort to offer solutions, but called his supervisor who said the same thing he did. Left with no choice, I cancelled Comcast after 4 years and made an appointment with Frontier Cable. Thank you Frontier and Benjamin for getting my service back! read more

This company straight up sucks. I would give them zero starts if I could. We used to have a cable/internet bundle, and then they jacked up the price to almost $200 a month. So we cut the cord like a lot of people have been, and switched to just internet. Instead of this coming down to a more reasonable rate, they have proceeded to rip us off by charging us $90-100 a month! So I tried to negotiate this, and they refused and came up with BS reasons as to why they wouldn't lower the price. What they are doing is price fixing, and paying themselves a premium to compensate for customers leaving in droves. So next month when I move, I'm switching to anybody else but Comcast. They are the absolute worst, just trying to take your money. Good riddance! read more

I got a " bargain" rate in November for $180. 2 years no increase. Latest bill $204. Answer: Rates for devices can change. Now in a contract $180 to opt out. Giant scam. Watching with antenna soon. ZERO Stars. read more

The worst, I waited 2 hours during my guaranteed 2 hour window on 7/20/2017 for a service tech. No one showed up no one called total disaster. My window was 10 - 12, at about 1 a tech called with some bs excuse about system problems they have earned their reputation and they truly own it. read more

Xfinity is great when everything is working but if you have a disruption in service their customer service is nonexistent. We have been waiting days for a bucket truck to show up to fix a problem at our pole. When you call and are lucky enough to talk to a real person everyday they have a new excuse for why no one can come and blah, blah. First it was the wrong code was submitted to get a truck or there is a problem inside the house which the first tech that came and said everything inside the house was fine or there are no trucks in the area or it is too windy. Instead just fixing the problem you get nothing but a runaround. I work in customer service and if my response to a customer problem was that poor I would be fired. read more

Customer service is a joke. Even the agents are useless. My internet goes down 3-5 times a week. I've used them for a total of 3 years (depends on where I live). Iv never had a good experience. It's overpriced, unreliable, and I truly feel like they don't give a damn about me. read more

This is THE WORST cable provider out there! TERRIBLE customer service, bills are astronomical!! The best part, they intertwined my information with a new family who just moved into our neighborhood!! Never again!! Be aware that their sales people will tell you they are giving you the best deal possible and when you get your bill, it will be WELL OVER what they quoted!! They charge you for EVERYTHING! I pay over 60.00 in "other" changes,. It's just plain unmagable!! Over 30 channels in SPANISH.....because to get the channels we like, we HAVE to have these!! It's BS, and highway robbery!! read more

Xfinity has the worst service during this pandemic they are charging their customers late fees up to $31-$40 in late fees knowing that there's some people that are out of work horrible company then they will cut your TV off and tell you that they're putting you on a program so that you at least still have Internet knowing that most people need the TV especially during this pandemic where they have kids at home I would not recommend their service to anyone read more

It's not a shock Comcast isn't #1 but this particular branch makes me want to claw my eyes out and run away screaming. Poor customer service is putting it mildly. Seriously get another service provider. Anyone. read more

I joined Comcast in December of 2018. The next day, I saw that there was tiling on the cable signal. It would have glitches and sometimes stop playing the show altogether. Also the internet would drop. We called Comcast and scheduled a tech to come out. I took a day off of work (the first of many!) to meet him. He came out, said he fixed it. So be it. The next night, the issue returned. But we were busy so it took a few more weeks (during which the TV was unwatchable) before we could take another day off. Another tech. Another assurance he got it. No change. 6 weeks after that, the third tech comes out. When he can't fix it, he tells us that he is going to refer us to the physical plant guy, who comes out takes a bunch of readings, says he sees problems in the neighborhood but he's gonna fix it. No joy. More weeks pass. More bills for $160 a month. Call again, they send out a physical plant supervisor. He spends days checking out the neighborhood, but is unable to resolve the problem. Finally, in September, after 10 months and $1,500 for non-functional TV, I call to cancel the service. AND THEY TELL ME THERE IS AN EARLY TERMINATION FEE. They tell me despite all of these documented visits and their inability to deliver a cable signal and an internet signal that they are charging me an early termination fee. I spend the day protesting to @ComcastCares on Twitter, and in online chat with their customer service team. And they have the audacity to say, I didn't give them enough chances to fix this. DON'T SIGN UP FOR COMCAST XFINITY. They are unethical. They are inept. Their business practices are terrible. read more

if you have any choice never use this company. almost no customer service and the ones who are doing customer service have no clue how to do their job. they are not trained. the read the computer to you. never fix a problem. read more

Unemployment is high. Do a service to the country by hiring some more people and shortening the two hour waits here. Also provide internet that doesn't drop all the time, don't double my bill without warning. read more

Called once to turn on service. The "service" rep said that my building didn't exist. Called again and when they asked for a social security number, I told them that I was just calling to get a price. When they heard this they hung up. I had no choice but to call ATT. read more

Xfinity cable is such a scam! Got 3 extra boxes for our bedrooms- they gave us the ones that were 9.99 a month. A year in we're trying to save some money and found out there are cheaper boxes we could of have in the bedroom without on-demand. Of course they never told us this in the first place. We get the cheaper boxes, go home and realize some of the channels that are in our package aren't available on our new boxes- channels that we pay for. We can only view them on the more expensive boxes. Are you kidding Comcast?? This company does nothing but scam people out of money. Very disappointed. read more

If you want to see what a monopoly looks like, visit a CT dept of motor vehicles or go to this comcast, or any comcast center.... don't bother taking a stupid number, just do what. I did.... put their equipment on the counter, walk away and NEVER use that company for anything! I'll watch my microwave first!! I never understood ct gun laws but if there is a reason for them than Comcast is it. read more

I have never had such a frustrating time dealing with a company. In my experience, Comcast's products (we had internet and cable TV) do not work well - within 1 month we had to call and troubleshoot 4 times. They sent us TWO cable boxes in a row that didn't work... Additionally, their customer service is terrible. The staff are friendly and nice, but the problem is that their record keeping is totally incompetent - so the only way to not be overcharged all the time (seriously they make tons of mistakes) is to keep really careful records...and then you have to argue with them and point out all of the mistakes. In sum: go with AT&T DSL service. You will save yourself so many headaches and stress about service, bills, etc. Comcast is the worst company I have ever had to deal with. read more

I had comcast for years then we moved to an area where they don't service. I was told I would NOT BE billed for breaking my contract if I moved to an area that did not have comcast . Now they are saying that is not true and want to bill me $210.00 . Horrible customer service and I will not pay for something I was told I wouldn't be billed for. When I asked for a Manager they said the wait was 40 mins please . UPDATE - I sent a message to their Facebook page and the situation was rectified . read more

Comcast has without a doubt the worst customer service of any company I have ever seen. You can never speak to a person that is capable of rectifying your issue. I'd strongly suggest looking for other options so you can save yourself the headache. read more

They Gave me the WRONG BOX to me for my companies customer lounge T.V. station. When i called the guy on the help line said everything the lady at comcast told me was wrong and to bring the box back and get a different one and to have the lady add the box on my companies account cuz she didnt even do that with the one she gave me...anyway, it didnt end there either, but short story, bad for business. badda boom. read more

I was actually trying to upgrade an heres how it went-got online found the upgrade I wanted and clicked to order, it pops up that I have to call and gives a numer, mind you this is after Ive logged in so they have my info. I call, i go into a hold without ever talking to anyone and 35minutes later someone answers and she then tells me she has to transfer me to a different department!!! ----next step for me will be cancel and go with another provider. Horrible customer service experience. read more

I called Xfinity to set up new service and was put on hold for 20 mins and hung up. I'm already turned off! Get Uverse, they have better deals and do not charge for every little item. I'll be damned if i will pay $30 extra to rent 3 cable boxes on top of your already ridiculous prices! read more

It's so frustrating that the customer service remains so poor. I wish I could explain the circumstances but simply put it's nearly impossible to get clear and consistent information about my bill and charges. Different answers from different people. Different information in emails. However, price keeps going up without any changes is service. One star is generous. read more

Comcast has THE WORST customer service ever. I just moved, and I called and they took my new address, transferred my internet, and neglected to transfer my cable service. I have now spent 3 hours talking to comcast, and between their online agents and phone reps, I have talked to 8 different people, all of whom have NO IDEA what to do. ALL BECAUSE THE MORON I TALKED TO PREVIOUSLY FORGOT TO TRANSFER MY CABLE BOX TO MY NEW ADDRESS!!!! Oh yea, and I'm STILL ON HOLD!! read more

I contacted Comcast 6 different times to set up my cable and internet. 2 online chats, 3 phone chats, and 1 in person chat. The 6th time seemed promising. All my information was collected and I was told that I would receive a call back within the next couple of days. It's now been almost 2 weeks and I still have not received the phone call back for service. I gave up and went with directv. It is unfair that I am limited to 1 or 2 providers for cable and internet needs. read more

TERRIBLE service!!! The internet/wifi and phones are constantly getting disconnected..then the guy comes out to "fix" it, he does nothing, walks out on me and CHARGES me a "service fee". I will definitely be trying to switch cable providers very soon. They dont even deserve one star. read more

Falsely advertising Free WATCHATHON Free Hit Series for April 8-14. Couldn't watch and access a certain series they say is free from April 8-14. When we called Comcast they want you to upgrade your service. Bate and switch scheme. read more

I have repeatedly called them about unwanted offerings for a previous business at my address. Each time a person told me they would remove the name from the list-did they? NO! Their site is not user friendly, they are expensive. they don't really care. Poor business read more

Here's a good story - I own a 2 family house,rental property. My 2nd floor tenant had comcast installed on 1/28/15,took the tech about 45 min everything seemed fine until i find out that my 1st floor tenant that has Comcast comes home from work to find no service on tv,phone or internet.my tenant calls Comcast they blew her off to 1/30 to ck it out.She's pissed. Now here is the best part - my tenant goes out to check the cable line coming into the side of the house and finds the box broken apart,pieces on the ground and her cable wires cut and hanging !!!!!!!!!!!!!!! All done by the Comcast installer. She calls Comcast and still told her it would be Fri 1/30/15 before they could come out !!!!!!!!!!!! I as the owner of the house called and was told they would escalate the problem. What a crappy company !!!!!!!!!!!!!1 read more

Absolutely the worst run company (monopoly) in the country. Trying to return their crappy equipment takes forever. There should be a drop box, but they are too stupid to attend to such an idea. Avoid this company at all costs. Their services sucks and they keep increasing their fees. read more

Comcast basic service is defrauding everybody, but most of all the elderly who watch television from midnight to 5:00am. Basic service does not provide a single news station during those hours. Everything is infomercials. Nothing fills in for the public broadcasting slots when the stations are not broadcasting. For $300 a year, they should provide something to watch at night.... At least CNN, CNBC, MSNBC, BBC or other national news. During election periods FOX broadcasting is the only source of national news. Essentially, Comcast preys on people at their weakest, most depressed time of the night with ads for products of questionable value. Here's hoping some disruptive technology frees us from cable. read more

AVOID COMCAST IF AT ALL POSSIBLE!!! I have been with Comcast since we moved to CT in July of 2010. At the install we ran into one problem after another: no show, wrong equipment, etc. Things went along OK for several months, but starting with the new year 2010/2011 we ran into one problem after another with Comcast as they converted over their service to all digital. What's more, their sales and customer service staff has been utterly useless, rude, and otherwise completely unhelpful. I've wasted many hours on the phone with them trying to resolve the problems. They make promises to call me back so as not to waste more of my time, but they never do which ends up doubling my time and frustration as I have to start over from scratch with the next person. I have been on hold and had my call mysteriously dropped on more than one occasion. And, in general, their attitude seems to be: Comcast doesn't make mistakes and, either way, if you want it fixed, here's what it will cost you. Comcast has lost me as a customer for life. read more

Horrible horrible customer service. They were not on time, cancelled appointments, kept us waiting. Then second-guessed us on the phone and were rude to us. If they didn't have the monopoly in our area, we would not get them. EVER. read more

I've been experiencing the same technical issues with my cable/internet since the beginning of August. I've called three times seeking a resolution. Today, October 1st, I asked to schedule an appointment with a technician. The representative on the phone claimed that she is not able to schedule someone from their service department but will have a technician call me the next day for an appointment. How can a large company can't allow their customer service representative schedule a service appointment? Is it there job to provide customer service? I also requested to be compensated for the poor cable/internet service but then she was able to forward me to the billing department. Yes for billing but no for service. If I understand your company philosophy, your customer service representative can only forward customers to one department that is your billing? Wow! I'm guessing you are more concern about the almighty dollar not taking care of your customers. The representative in the billing department was rude, impolite and not flexible. I asked to speak to her supervisor because we were going in circles, and her response was that a supervisor was not there? When I asked why, she immediately hang up the call. So a big company doesn't have a supervisor on call? Terrible service! My issue is still not resolve. read more

I have had many problems dealing with Comcast, If someone calls when I am on the phone talking, the next thing you know I am talking to the new caller, after many phone calls to them Comcast came out , told me the problem was not the phone line but the phone, I bought another phone and guess what? I am still having the same problem. I also have their Internet service, tried to answer an ad online but it won't go through, I called and was told to cut and paste to respond online. read more