Xfinity has the worst. Worst customer service. it's pointless. You now cannot do any automated payments on the phone. everything has to be done online and if you have any questions, you cannot get an answer. It's unacceptable to have that much lack of communication with your customers. My advice is do not go with Xfinity because if you have a problem you're gonna have to pay the price earlier I had a problem and it took me over 22 phone calls to get my answers. Someone should do some investigating to have their system work in a proper way so that people can have contact with a human. I would give it a -10 if I could. read more

if I could give negative stars I would! 5.5 weeks for them to put white flags across my yard and waste my time, and a techs time repeatedly and then to tell me it would be another month because they are just hearing about it when I've called repeatedly read more

I have been a Comcast customer for all of my adult life. I just switched to Frontier because they offer a better service for half of what Comcast was charging. I had ongoing issues with connection with Comcast and got fed up. when I called to ask if they had a better rate to offer they tried selling me more service. Bad enough my current service didn't work why would I buy more. Needless to say, I just got a $130 bill for early termination. I was never in contract!, they are unwilling to connect you to a person who understands. The computer/text option can not comprehend the dispute. I think they do that intentionally. read more

This review doesn't matter even one tiny bit because as far as I know, Comcast has the entire city of New Haven by the balls. And they are total dicks about it. I can't even count the number of times I've had problems with my cable and internet only to find that I have equally frustrating problems with the customer service. Look, I call my cable company when I don't know what the fuck is going on. It isn't my job to fix what broke on the other end and if it were, I'd be in pretty bad shape. And the administrative side? Disaster. Don't send bills for things I don't owe. Don't put me on hold and never pick up. Don't offer buggy chat assistance. Don't neglect to tell me important things like, "This new router will be ready to ship in a month and a half" until after you've told me to pay. Comcast makes me so angry sometimes that I fantasize about cutting off my internet and going caveman in protest. I think I'll just post an angry review and browse food blogs instead. read more

I paided off my phone over 6 months ago and my phone has still not been unlocked. My husband and I both had to call and still 2 weeks later the phone is still locked when I questioned it the guy said that they have to wait for apple to unlock it and that's a lie. He was told it could take up to 48 hrs not over two weeks. When I called David l said it will be taken care of in the next 24 hrs. And my phone is still locked I would never get there services. read more

How do I give a negative score. I called to discuss why my bill of over $300 did not go down even after I returned equipment that I was told I was being charged for on a monthly basis. I returned the equipment and my bill is still $316. Services get taken away but the bill never changes. The representatives just double talk and try to sell more services no matter what department they represent. I just asked for the answer to my question. I kept being told other ways to spend my money. I was finally told that he could only tell me what his system generates so I asked for a supervisor 4 times. I was finally told that I could get someone to call me back. Well, it is no surprise that I did not get the answer to my direct question and no call back. I stand by my previous statement that customer service is very poor. I have to investigate other companies and give someone else a shot. If I get crappy service, I might not feel ripped off like I do with Xfinity/Comcast. read more

You know I wish we had options I think it's terrible that there is a company that can never fix the problem who still has a job and as a small business owner all of my systems run off of them and I probably lose $1000 a month and missed orders because either their Wi-Fi their phones or their Internet is not functioning and you call them and it's always your fault they cannot take responsibility and they can't fix anything read more

I have never been pleased with Comcast/Xfinity. Apparently, folks all across the US share my sentiments. Finally took unacceptable response to 2 different problems to a top guy. Tom Ka%sh*k. The king himself never replied, but comments on the website makes one believe Xfinity really does care about the customer. Three different people in his office managed to make matters worse. Offers to increase service (I was trying to lower my bill) and other crazy, expensive offers & pressure to sign agreements went on and on. One minion implied I was lying about an agent's promise to correct my account problem. You will never, ever win and you will never achieve any sense of fairness when dealing with this company. Thousands to reviewers agree. Buy a Roku, an indoor antenna, a firestick or hire folks to come in and act in a play each evening. You'll save yourself the stress of being cheated by a huge company that is tone deaf to its customers. read more

I have absolutely nothing good to say about xFinity. Regrettably, it has monopoly power in my neighborhood. The minute a computer show up it will be bye bye xFinity. Additionally, their service representatives are trained to provide an endless loop of non-iinformation. I can't get a straight answer from them about billing and alternative plans. One of the worst companies you can imagine! read more

If you are new to the area and thinking about getting cable with Xfinity, run as far away from this company as you can. This multi-million dollar company that has no customer service, oh but wait! You may get someone from customer service from overseas who has no idea what the hell you are talking about. They are a bunch of thieves who keep raising the bill and if you cut some channels or DVR service to try to save, the next month they jack up the monthly cost to get you any way they can. I started paying $130 a month and a year and half later, I am paying $170. I need someone to help me and give me some advice! The corporate greed and shamelessness is appalling and if you do get someone from customer service, again, most likely from overseas, they do not give a crap and probably hate their job more than we hate this company. The monopoly is downright crookedness and of course, because I HAVE a job I cannot get the same discounts and government help as those who sit at home all day without working and watching TV and playing games all day. Tsk-tsk, shame on Xfinity Comcast for their terrible service, breach of contracts, and giving me more work to do since now I have to take my time and do research to find a different company and at this point, EVEN IF I HAVE TO PAY MORE! THAT folks, is how angry and disgusted I am with this company! And Yelp, please change your rating system so we can give NEGATIVE stars! read more

The people are nice on the phone but they must be struggling as a company. It seems like every day they remove a service from me and replace it with something substandard (i.e. take your toyota truck and give you a yugo and we're even). I called to see what they can do and i was offered a new package for more money with less services. It is a shame there aren't more options out there. I guess that's why their overall rating is 1/5 stars... Unhappy customer of 20 years! read more

I loved the service at first, worked awesome. Now I can't use my phone 90% of the time because the service drops or won't make a call at all. They are sending me a new Sims card so will see if that helps. The other issue is when I got the service I was told if I did it under my parents cable account it would be like they are sponsoring me but they wouldn't be able to do anything to my account, I wouldn't need their "permissions" to adjust any on MY account. I pay that bill and those phones not them. Yet they if so choose can shut my phones off and do just about anything to my account?? When I check to see if I can have my account without them being sponsors and I was told no you can only have mobile if you have cable. Why is this??? It's a separate service they confirmed that so why must you have the other??? I'm really debating going somewhere else read more

I wish we had other options but we don't. They can raise the price as high as they want and there is no where else to go. They really are terrible. We have been a customer for years but they won't give us any kind of loyalty discount but will happily give discounted rates to new customers. read more

I had Comcast internet, cable TV and phone at my house. The phone never worked. Incoming calls would be greeted with a busy signal and when we tried to place a call there was no dial tone. They come out and checked the connections, replaced the telephony module twice, and it didn't make one bit of difference; phone unusable. I was really looking forward to the blazing fast internet as I do play some online games. Another disappointment as the speeds were fast sometimes, like 2am but it became unbearably slow from 3-9pm every day. I would have to power cycle the cable modem just to get online. Comcast came out and checked the connections, replaced the modem, no improvement; internet unusable. We held onto the minimum service of basic cable (no channels) which we pay $34 a month for. That seems to work. I'm forced to conclude that Comcast workers must be trained to lie about everything. In the case of my many interactions with them all I ever ended up with was falsehoods, deception and trickery. If you like the "just say anything" approach to customer service then this might be the perfect fit. read more

I wanted share a positive experience. Last nights snow storm brought about 8" of heavy snow to Hartford and around 3am the cable box and line ripped off the side of my apartment house. Now wide awake from the noise of it all, I called Xfinity to have a service ticket entered. The operator answered promptly, efficiently took my information and texted me my service information. I was scheduled to see a technician between 2-4pm. I was please to have that window as I knew how busy they would be. Much to my surprise, a technician arrive at my house as 11:45am! He told me he was in the area and figured he would do it while he was passing by. Within 30 minutes he had the box and line fixed and was on his way! read more

This company is horrible at responding to any communication. They do not show their phone #. When I finally found one, I called, and the # appeared out of service. When I spoke to an agent over messaging, their 'tools were limited' to assist me. Highly disappointed with this company. read more

This service is trash!!! lets start they gave me the wrong plan then over charged me 200$ then when I call to complain I found out they have the worst customer service ever. They wont let you call them without avoiding connecting you to a person.. If you live chat with an agent they will not help you and even go so far as to blame you for the problem. I should have stayed at Sprint at least you know they suck. read more

DO NOT get your cable service from Communast/Xfinity!!! I tried resolving a past-due balance with them & Southwest Credit(collector) without ANY success. These fools mailed a collection notice to a relative's home of mine in Florida(I live in Connecticut). That relative forwarded me the notice. I then went down to a Comcast/Xfinity store to swap out my disabled cable box(or so I thought). These 'people' have no clue what 'Customer Service' is. They ended up taking my disabled box and never issued me a replacement, like they said they would when I spoke to them on the phone before I went there AND after I paid my 'past-due' amount with them in full. Avoid these crooks at all cost. EXTREMELY unethical company!!! read more

worst customer service ever. voicemail jail. this company's service is freaking horrible. i selected one star because there was not an option for 0 read more

Worst service at highest cost. Connectivity Issues since July of 2017. Customer service is not existent and contractors sent to trouble shoot issues keep blaming other contractors for screwing the system. No cable TV. Sunday the 21st. No tech available into 4:30pm on the 23rd. They can't automatically give me a credit for their lack of service. I have to call in to request. I think I will call in to cancel my subscription. The $330 it costs it is not worth it and the cable company doesn't give a shit about its customers. Don't get involved with Comcast read more

I've become a new subscriber of XFINITY after being a customer of Frontier. My first impression is positive. The installation rep named Jesse was at my house and she did everything to answer all my questions and to provide an installation experience. She really did a fabulous job and really worked for 3 and half hours. The equipment is far better than Frontier, and everything from the remote, the internet, and the seem less guide to my channels leaves me very comfortable that I'm in good hands. I'll follow up in 6 months, but I'm pretty confident I will be satisfied. It can't be worse than Frontier was. I really was patient with Frontier, but had no choice but to change. Hope is by new four letter word. I can't tell you the four letter word I gave to Frontier, but it is colorful. read more

Beware of Xfinity Price increase starting Dec 20, 2020 . Xfinity should be ashamed of them self to raise price during this time of the corona virus when people are out of work,And trying to be safe and being home. Some examples of the new prices are broadcast fee go from $14.95 to $19.45,Sport fee was $8.75 and gos to $10.75 (what about the people who NEVER watch sports) TV box rental was $4.60 and gos to $7.10 and for all the people who get xfinity professional install by them it was $79.99 and now $100.00 and a in home vist after install was $40.00 and now $70.00.These are just a few of xfinity price increases.The state of CT need to stop cable companys like xfinity from over charging people in CT ! read more

I realize tv etc is important to a lot of households. This provider,Xfinity, is just deplorable. Our bill has creeped to over 225$ a month with no subscriptions. We are seniors and called to see what can be done as they advertise we can help seniors. Crap! Got it to 190$ a month! Gee thankyou but we are done with you! Can't wait to get your crap out of my house. Sure it will be a change but we will get used to it. I'm urging my friends and family to dump you as well. How do you justify charging this amount to customers who have been with you and keep increasing the cost but take on new customers for 80$ a month. More crap! Goodbye Xfinity! read more

I have never used the words 'disgusting' or 'predatory' with a business before. But it fits for Xfinity. I was trying to get home services. Somehow got connected for their mobile. Called THE NEXT DAY (12/30/21) to cancel it all and 45 days later I've been on the phone for 38:49 and counting to get them to STOP BILLING me for a service I cancelled and never used. read more

Comcast has incompitate installers. My elderly parents were scheduled for installation today (Saturday) and after fooling around with the wires the tech said the lines were dead in the whole complex and that he put a call into his supervisor to get them fixed. He said that they would be able to get the lines up today and that he could come back tomorrow at 11am. At 4 the outside repair tech showed up ,and was laughing because the lines were not dead the installer didn't have a clue where to connect them. He also told me to hound Comcast to get someone out there or it would never happen. So, I did what he said and they are not coming out until Monday. Now I have to take time off from work and sit around and wait for the next incompitate Comcast installer. What kind of customer service is this? I wouldn't recommend this company to anyone. read more

Comcast just couldn't seem to make me happy so I switched to Uverse. Comcast's network wasn't able to provide me reliable internet and although I would call to complain since it was a random issue they kept telling me to call back and refused to monitor my connection for any future issues.. not impressed by their customer service or support at all. I was also a little put off by the tv and radio ads bashing AT&T's sale to Frontier, ironic since Comcast bought into this market when they bought AT&T Broadband Internet.. it was OK for them to do but wrong for others? Maybe Comcast should run for office. I was also told by a Comcast employee when I turned in my equipment that 'I would be back because Frontier is going to force me to Direct TV and those data speeds are really slow'. Why would Frontier buy the network and customers from AT&T only to sell the customers outdated technology.. or is Comcast spewing lies in hopes it will gain them customers through fear. I can't say for sure that Uverse is better since I've only had it for a few days but the tech who installed it all was excellent. so far the tv and DVR seem awesome and my interest speeds are great. read more

I recently moved to the State and #1 biggest problem I had was w/ Comcast. I'm a renter so Dish was out of the question and Cox doesn't service my area so my ONLY choice was Cr@pcast. I called to set up an account and they told me that the previous tenant had not closed their account so I would have to contact the previous tenant to have them close their account!!!! YES!! That's the ridiculous, awful, horrific and possibly illegal BS that the ONLY cable provider offered me. Thankfully when I complained on FB a friend let me know about a good Antenna and I got Netflix to supplement. Their awful customer service and absurd policies lost them my business and I'll never go back!!! I only pay $7 a month for Netflix and the antenna was like $60 off Amazon! CUT THE CABLE CORD!!!!!!!! You'll save $$$$$$$$$$$$$$$ read more

am i about to yelp comcast aka "kabletown" ?? yelp! two words: downgrade service, these two words are the direct route to an actual person to deal with when the current bs they just mailed you makes you go, w t f. the tl;dr of it is, they hit us for some uncalled for rate hike and i remained claim, but eventually was snaked to this option, so cut to the point. sadly, they are the only cat in town (hence 2 stars and omitting the dish), but im shooting for the useful clicks here. riptgs read more

DISHONEST & DECEPTIVE. I switched cable from Frontier to Xfinity and signed onto a 2 year deal which, per Xfinity rep, locked my bill at $184.99. After 6 months, it jumped by over $20.00 per mo. I called Xfinity & spoke to overseas rep who explained that the channel programming cost was fixed, HOWEVER, Xfinity increased the rental fee on their equipment (all of which was older & reconditioned after prior customer use). He explained Xfinity's contract allows them to unilaterally do this. I checked - the fine print does. He said he would refund the increase - they never did. So, I can't leave for 2 yrs without paying penalties, while Xfinity can increase fees at any time. Xfin's greed and deception is bad enough. But, when are state utility regulators going to start protecting consumers and stop these unfair & deceptive practices?! read more

The line is SOOOO long- they should do something about it. And when I got to the front Twas the tech man's fault- I 'bout shouted! But the saleswomen was nice and she gave me a break- sent me home with a new motem for goodness sake! read more

Service truck makes a loud beeping sound when backing up, and the technology is about 15 years outmoded. Seriously, it's 20 Feet from Stardom rather than Twenty Feet from Stardom for VOD alphabetization. Yikes. TV just blacked out with a message that the set top box was not authorized. Comcast helps one imagine what it's like to live in Russia: when the state-sponsored monopoly that, despite delivering a crappy product, is exorbitantly expensive, fails, Big Brother reaches out through the wall to accuse you of being a dissident. read more

Their customer service is abysmal! They say things are simple when you get a new device on the phone. They said just plug in my new model. Wrong, it took hours to set it up to work right with tech assistance. Then I ordered a smart phone. The verification of my identity process was ridiculous. I tried to take a photo about ten times of my license for it. It rejected all the photos. I'll go for my smart phone somewhere else Xfinity. read more

I felt like I won the lottery when my number was finally called, because I waited so long in line. I waited well over an hour to simply return equipment, which they really should have another line for. The only saving grace for this place was that the woman who assisted me when I finally made it to the counter was very friendly. read more

I would love to be able to do a two part rating. The actual internet service is fine. The prices good (at first) until they are not. The customer service is TERRIBLE and frankly that's putting it nicely. What a waste of time. If anyone can tell me how to accomplish a transaction with their online or call desk folks in less than 60-90 minutes even when I know exactly what I want, please tell me. In fact, I'll send you a gift basket and thank you card for giving me back my sanity. read more

Upgraded to HD, and the box i was given didn't work (maybe they should test them once in awhile?). Customer service was average, nothing special. They've reduced their hours so that I can no longer stop by before work, which is pretty annoying. Recently I got rid of HD TV service and have been using an antenna...you would be amazed at the quality of reception in middletown! I can pick up all the major broadcast networks in HD (ABC, NBC, CBS, FOX) with absolutely no distortion. It works better than cable did! It is totally not worth it to spend 120 bucks on a bunch of channels that I don't ever watch, and for those crappy free on-demand movies (that are free for a reason). I still have high speed internet, but am thinking about getting rid of it (since i really only use it for email, and can do everything from my phone anyways). I always thought cable tv was a necessity, but the past few months have proven that it's no longer worth the expense (maybe at 20-30 bucks a month, but not 70-80). I can watch enough free shows on Hulu, and videos from my favorite contributors on youtube that i don't even miss it. read more

Very hard to get any help over the phone. It always seem that you get the wrong extension no matter what. I have Comcast in 3 other states and the equipment they give you in this area is the oldest I have ever seen. The only reason for the 2 stars is that the service in the office when I turned in my box was good. But then again how many times do you have to go to the office. read more

XFINITY - Internet Service Providers Near Me

Without notice, Comcast increased my monthly bill from $140 to $162. Previously, when I signed up in December 2011, Comcast quoted $120/month for "triple play" that included HD TV. Instead it billed $140/month and did not provide HD TV. Now it wants $162. I am on fixed income (solely SSA) as well as Medicare and Title 19. Comcast is out of control. It failed to make good on its December 2011 quote (a breach of contract) by over-charging me and by failing to provide what it promised (HD TV). 1. REFUND for overcharges back to December 2011 2. REDUCTION of my monthly bill to what Comcast originally quoted--without taking away or reducing my internet, telephone, and cable TV services 3. HD TV, which is what I asked for but did nor receive back to December 2011. 4. also: Comcast should be fined for its business practices that include, in my experience with Comcast, breach of contract; "baiting," in which it offers services at low cost and then hikes it up. A YEAR AGO, I switched to Frontier and had frequent outages with internet, phone, TV. Perhaps all such providers raise their rates despite terrible service. BBB rated Frontier "F." read more

internet router keeps assigning a Concord New Hampshire location disabling local programming from streaming apps.(local to New Hampshire is available but I live in Ct. first support call told me I needed a new router for my home even though it had been working for a month. I went to an Xfinity store and exchanged for a newer model. second call when that did not work wanted to send out a technician with 10 days out being the earliest. They told me my wires were probably bad. huh? I scheduled it then thought about how illogical that is. Comcast routers assign the IP address. called back again and talked to Jade who could only read scripts that did not answer my questions as to why someone needed to waste time coming to my house. she was only concerned about getting a good review for doing nothing rather than getting me to someone who could fix the problem. if I had any other service available for internet in my area, I would take it. I wasted 4 hours with them and gave up. in contrast I got a telecommunications expert at Sling who said they were having many CT customers who are getting New Hampshire local stations. He escalated the problem but the final resolution is the problem is with Comcast. try a get someone who knows what they are doing. help is a chat bot or someone located in a foreign country who has been trained to read a few limited scripts. read more

Comcast is by far the worst service I have ever had!! I have been told false information by many different reps of the company. I personally would never and I mean never tell my friends or family to get comcast as their cable/Internet provider! ! The packages I was offered and informed about was never given. I was lied about installation dates, and to top it off I was never told/disclosed that I would have to pay for installation fee. read more

Worst cable provider I have ever had continues to disappoint in ways only Comcast/Xfinity customers could appreciate. Only wish the rating scale went below "1" ... read more