This rating is not for this store, it is for the customer support that I just had through phone, yelp does not cover Xfinity customers satisfaction so I need just people to hear how disappointed I am with Xfinity customer support. I had been a loyal customer for more than 20 years now, and this is the second time I've called for technical support through phone and it looks like Xfinity have have this new technique of instead of getting support through the phone they will try to fool you into getting an upgraded contract that you have to pay more money because they are saying that they need to send a technician that without upgrading will cost you $150.00. Today when I called them, it was because I had to change the low battery of one of my house alarm motion sensor that would not reset after battery replacement. I had this same problem long time ago and they were able to fix it through the phone support. Last month when I called them was because of some issues with my cable box and they were trying to resolve it again by selling me a new contract. Did I mentioned that I am a long time customer? This would definitely make me think of switching to another provider and I would definitely tell all my friends about this bs. I apologize for this store but life I said that I can rate Xfinity itself for what they are doing, so maybe you can forward this to someone in Xfinity that might be able to understand this big issue? read more

Very rude personnels . What they promise is completely opposite of what they do. Poor communication . Not reliable . Quality of service very poor. They great customers dumb. Poor interaction . read more

I made an appointment to look at their security systems. The customer service rep admitted he knew very little about their systems. I asked basic questions which he couldn't answer and then asked what the selling points were and why would I choose and he had none so guess. So I will "take his advice" and go find something else. Totally pointless trip :-( read more

If you live in San Mateo, save yourself the headaches and skip Comcast or Xfinity cable TV service. Their residential coverage near downtown is beyond poor. It's is very frustrating. Try a small provider who will provide better service. Even at a higher price a smaller provider is well worth it. read more

Great experience at this store. I did not wait long and walked out with the equipment I needed. I visited a second time because I had trouble connecting my second tv and they helped me exchange my box for the right one. I am all set now. read more

I got tired of monkey Brain internet service very rude customer service no support whatever. They don't care so I I am now with xfinity got good quality service including a box and remote for my tv we can down watch YouTube no hassle and more app as well thank guys I wish you had it form my my other location I wanted to switch as well read more

Even one star is too much for this store. We returned our equipment about a month ago at this store and got a receipt from an employee who verified the return. Fast forward to 1 month later. We received a charged bill of $150 for an unreturned equipment. We tried calling Xfinity to dispute this charge which clearly is a mistake on their side, but there was no option for me to resolve this over the phone or to even talk to a human being. We then drove out to the store and was greeted by a rude and impatient staff who clearly didn't care much about us, and only wanted us to leave as soon as we showed him the receipt. The staff also never told us whether the charge has been canceled or not. So even after this super unpleasant experience, we still don't know if the charge has been canceled or refunded. Take my advice and stay away from this store. read more

Xfinity doing well with helping customers with their brick and mortar stores. Go there before calling them directly because they can often get better deals than on the phone or online due to local benefits. Efficient. Organized. Very sensitive to COVID precautions and follows them well. Highly recommend San Mateo location! read more

Checked in and waited 15 minutes with service attendants available. 0 sense of urgency with a clear lack of service minded spirit from the manager. read more

Customer support (I believe his name was Omid) was rude and unhelpful. All I wanted was to switch my ded modem for a replacement and I got an ear full of attitude. read more

This guy name Omid has the worst customer service you can get. I literally asked 3 basic questions and this dude answers you like hes on his period. read more

A guy named Drake helped me out. He was really informative and overall very knowledgeable! 5 stars for his service but to be honest, I don't know how I feel about the internet itself. It's okay... read more

If you want superior, service; Comcast has a super star tech person: Steve Kremesec: He fixed a major issue in our apartment complex and went over and beyond his job duty to take care of our entire building in Redwood City. read more

Xfinity Customer Store - Internet Service Providers Near Me - San Mateo, California

Xfinity customer service has gone downhill the past few years. I thought AT&T was bad!!!

Had to get xfinity for home. Already had high speed. Just needed cable boxes. I believe his name is Eric. Great guy and very helpful. Had good suggestions for me. read more

Called the store to solve my bills problem, Alex was pretty nice butt still no one could solve my problem. My bills are going higher every year.... read more

Went there recently after Xmas to upgrade my current cable tv channel lineup and home internet service only to be very disappointed when I found out that my representative, Ana, who sold me the package, presented me with an expired and out of date channel guide. I was very disappointed because I was assured that several of the channels I wanted,like NEWSMAX and several others, would be included. You would think Comcast/Infinity would take greater care to make sure their reps know what their selling. Apparently, this was not the case in my instance. Maybe I'll switch to AT&T next time. read more

The xfinity store in this location is not good. They have a lot of problems from customer service to minor technical issue related questions. When it comes to customer service, it seems like they don't see you as a person, but rather a number because they just want to get through the number of people as quickly as they can and make each interaction not seem very personable. Also, when my wife and I had very minor technical questions, they seem to push us back and just direct us to an 800 number. Overall, I don't recommend this xfinity location. The store has a terrible way of taking care of people there. I understand that there is only so much of them helping people there at a time and it is a stressful job. But I think they need to work on their customer service interaction skills because it seems like none of them are trained to talk to customers very well. We learned thru the years it's better sometimes to call 800 number and ask questions than go to this location. read more

I just worked with an extremely rude manager. I had a very complicated case--my landlord has multiple accounts and my cable was on one and my internet on another for some reason--and yet every question I asked was met with visible eye rolls and audible exasperation. He said things like "This is such a simple situation [it isn't]. I don't get what you're not seeing." The thing I wasn't getting was something he later said "should have been obvious" but was clearly far from. Someone with bedside manner this poor should be in a different line of work. I shouldn't be made to feel like an idiot for asking reasonable questions. read more

So upset about service at all. The staff can't communicate properly not only with each other, even with customers, and doesn't matter about hierarchy level. They are rude! And the technical staff doesn't care at all about how they do their work. The operator and supervisor can be on line about an hour with and in the end cannot solve your issue. Shame on you! read more

Xfinity / Comcast Terrible Customer Support: AVOID THIS COMPANY Cancelled my internet service as received a better deal elsewhere with a service bundle. They Required I come into a store to cancel my service. Initially had to re-sign up as had to change the name on our account. Staff gave me a new router(?) as we were having consistent and annoying internet issues. I Went back cancelled my service the next day and returned both routers old and new one. IMPORTANT- always get a receipt! Paid in full my outstanding bill. Then the fun began. Continued to get charges several $35 for past due account as autopay had been cancelled, then later $25 , lots of charges never really explained for what Now almost two months later received another charge for $350 charge for "equipment". Will have to go into store to resolve this issue as on the phone, customer service literally takes hours and I was transferred several times every time I called. , No one in CS has any authority to resolve issues or make decisions only to never receive resolution or clarification of my problem or why the continuing charges. They keep charging me even though both accounts are closed, all bill balances are zero and have no services with them. I will never do business with this company again. Terrible all around, terrible customer service and terrible products. This is what happens when a company has a lock on providing services, a quasi duopoly. read more

I ordered the flex and it didn't come in the box. They had me in and out in 5 minutes and we're very organized during this crazy time. I was impressed with the whole operation. Xfinity: 1 Star. The only way to get ahold of them is to chat with their bot. The bot does not help. Found the customer service phone number online. An hour and a half on hold last night and finally gave up. Tried Facebook messenger. Was told 30 min wait. 12 hours later no response. I get that times are longer but they could be more organized for customers to get ahold of them for things like my situation. read more

I was scared from the story of the long wait just to return a cable box but I think it's not always like that. I waited for 5 minutes to return my gears and it went fast. Granted I left Comcast out of frustration from their overall poor customer experience, but I think this particular location deserves fairer evaluation of their services. read more

Just stopped by to drop equipment off however the store has closed 30mins prior to posted close times... I bet this isn't the first time this has happened. read more

Have been to this store 3 times in the past 2 years, and every time has been worth of a 1 star review. The only reason this company stays in business is from lobbying to maintain geographic monopolies. This business model doesn't require average customer service, let alone good or great customer service, which is why this industry has one of the lowest NPS scores of any industry. At least the greeter was friendly, but that was 10 seconds of interaction compared to over an hour of pain ordering TV and internet service when I knew exactly what options I wanted, and it took a sales rep and a manager 5 tries to complete my order, asking for my drivers license, credit card, address, etc, every. single. time. And the net result...not a penny saved, over an hour wasted - I should have just placed the order online. I knew more about their plans then the rep did, after 30 minutes of web research. At least the greeter was friendly on the way out for another 2 seconds of nice interaction. read more

This store appears to have an overload of staff walking around but customer service is at a very slow pace. For example to return an equipment and get an updated modem took me over 45 minutes of wait time. As the fine gentleman explained it takes time to record all information and dispense.... this store needs a better system of handling customer service. read more

I called to cancel my account, and also went to return the equipment, the staff said my account was closed. I called the customer service again, But actually they did nothing, my account is still active and charges monthly. It's so bothered that they always send me email that I have past due. It seems like I am cheating by them, can anyone help me? read more

I am feeling a bit annoyed with xfinity right now. My son was planning his honeymoon to Italy and called xfinity to set up an international plan for his data. I was told that xfinity customers had international coverage and all that was necessary was to turn on the roaming when they arrived. Two days later I get a message that there is an additional charge of $153 for just two days for 1530 megs of data. I called xfinity again and asked what about my contract to set up international plan. I was told "xfinity has no international plan, only pay by the megabyte of use". I am feeling that switching from ATT might have been a big mistake. read more

The absolute worst! I wanted to get help with my broken Comcast equipment but also wanted to discuss adding Xfinity mobile and making some other changes to my existing internet and cable service. Called three times and the Xfinity bot literally hung up on me three times. Claimed they couldn't help me with additional questions until they reset my equipment, which was supposed to take 15 minutes. My calls were after 15 minutes and they still hung up on me. My mother taught me that it's never acceptable to do that to someone. When it's customer service, it's ridiculous. I was considering getting new services, but they answered my question - definitely not worth it! read more

This review is for Drake working in customer service specifically at the hillsdale location. I was appalled at how he treated one of his customers today. After waiting for 30 minutes in the rain I was finally brought inside to see his treatment of an older woman who had been waiting next to me just as long. He was rude, impatient, and from what I viewed not very helpful. I noticed this interaction from across the store and it took all I had not to march over and ask why he would treat any customer so poorly, let alone a timid and from I experienced kind woman. I could here him raising his voice and snapping at her during my own interaction and it made me want to drop everything and leave. Lucky for Xfinity I had already given them my money but I will be calling customer service as this was one of the most rude and uncalled for interactions I have ever experienced. If you feel so easily annoyed and impatient than customer service is not the job for you. I walked away feeling awful for the woman and angry that someone works here behaving this way towards others throughout the day. Luckily my service from another representative was kind, but that doesn't make up for what I saw. Additionally the store was understaffed and they had 8 customers waiting outside in the rain. Poor experience and not a good start to my new service. read more

Arrived at the store with a frustration level of 20 on a scale of 1-10 after dealing with Xfinity's phone support. Internet had been dropping every day. the sale's associate that handled my issue at the store got me a new modem, showed me how to activate, downloaded the Xfinity app and got me back online. His professionalism and calm demeanor helped to resolve my issues. read more

Hate writing bad reviews. This Comcast location took in my equipment returns and when I asked for a receipt, the lady out side said not to worry, we will log in the returns now. Either they aren't handing out receipts due to COVID or that lady was being LAZY. Now Comcast is calling me and saying I owe $250 per missing equipment (they received one of the three items). It is my fault for not demanding a receipt but come on, $250 per and obviously I returned stuff since they have it one of items on file. I'll probably end up having to pay. Oh well, lesson learned, don't trust Comcast on their word. read more

I would give it 0 stars if I could. I just talked to a rep at Xfinity who informed me that I've been paying 20 dollars a month for a service I didn't use because in store a rep talked me into paying more for "faster internet". The rep said he most likely did it to get credit for getting me to sign up for their voice services without me knowing because the bill I received wasn't itemized. Do not trust their workers. I've lost several hundred dollars because of it. Untrustworthy people. It would be better to call and talk to someone than to go to this store. read more

The Comcast has been down for our neighborhood for a week and a half during the time a lot of people need internet access to work from home because of COVID-19. The customer service didn't know what to do besides ask you to restart the Modem. There's no updates on the status and nothing at all from them. Comcast, please do everyone a favor, shut down your business if your infrastructure can't handle the load. read more

My boyfriend and I cancelled our Xfinity due to the skyrocketing prices. Dropped our rented equipment off here, and the woman who helped us marked everything as returned except the tv box (which was returned). I am now getting bills from Comcast saying I i haven't returned my equipment. Luckily they are making this right but PLEASE if you go here keep your receipt. These people have no idea what they are doing read more

Very unhappy with Xfinity/Comcast. I have been trying 4 months to install cable tv w/ Tivo. Xfinity/Comcast unable to complete installation, super incompetent w/ TiVo installation, keep pushing Comcast dvr, super disappointing. read more