TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink antenna install. A pleasant experience! Setting up the appointment with Remo was quick and…read moreeasy with a few questions about the Starlink kit I had purchased. Day of, the Installer Armando was on time. He was friendly and explained what he would do, then got to work. About an hour and a half later the antenna was installed and aligned, and he vacuumed the area where he brought the cable through the wall. Do not hesitate to employ the Remo Group!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

Cesar upgraded our home Internet network and did a fantastic job - very conscientious of our home…read moreand worked quickly. We brought him back to upgrade our home entertainment system. We love the upgrades and Cesar made it very easy.

Our new home has tons of networking problems. It was super complicated and very very confuse…read moresystem. Cesar and his wife went to my home to work on home networking system with my husband. Cesar was very knowledgeable and knew exactly what need to be done for our system. He was onetime , hard working , polite, careful and honest. He is doing a great work. If you ever need a person to set up your network, you should give him a call.

Update: I received a very helpful response from the company. The issue has been resolved and they…read morehave credited my account for the lapse in service. Though I was disappointed with the handling of things at first, I really did apprecate the efforts that followed my review. Thank you to the team for taking care of things.

We've had Etheric for about a year. It is perfect. We are in Saratoga on a street that nobody…read moreservices. Most choose Starlink. We didn't. We have line of sight to Etheric point of presence, and get consistent 350+ down/200+up. They are very professional, yet friendly and personal. Same price (+/-) as Elon. We are VERY happy.

Pros: cheap wifi. Cons: customer support…read more Tried to cancel once and they offered me a very low price for 1Gbps wifi and a $200 gift card. They followed through on the lower rate but never sent the gift card. When I tried to follow up about the gift card 6 months later, it was 40-minutes of a painful back-and-forth of verifications, sending me over to a different department, not having records of a previous interaction, etc. All the while being unable to read the room and trying to upsell me multiple times with offers on mobile lines. Enjoyed the cheap wifi. But not worth the pain of having to contact their customer support. Learned my lesson

After nearly twenty years as a customer, I can no longer recommend Astound. Over time, the company…read morehas repeatedly increased prices while reducing the value of the service--offering lower internet speeds and fewer TV channels than before. I have contacted customer service multiple times to discuss the significant price differences between what long-term customers pay and the promotional rates offered to new customers, as well as the more competitive pricing available from other providers. Unfortunately, the only response has been small temporary credits and continued reductions in services while monthly bills keep rising. Given the lack of meaningful resolution, I will be canceling my service and returning to Comcast, which currently offers substantially lower pricing, significantly faster internet speeds, and a more complete channel lineup. It is disappointing to see how far this company has declined from the quality and value it once provided. Based on my experience, I strongly encourage prospective customers to carefully compare options before choosing Astound.

Stacey is a pro and solved problems with activation that stumped everyone on the phone. I…read morerecommend going to your local store in Foster City.

I've been a Verizon customer for many years and always had good service. This store is one of the…read morecorporate locations. I went here for a drop off of my old phone for an upgrade exchange I had online. They were very fast and accurate in the service. The only thing I didn't like is they have no store phone to call someone with a question. It sends you to a corporate office and phone selection web that takes forever. Sometimes you just need to talk to someone who is local and automation doesn't do it.

Great, responsive customer service. And I really wanted to support local company…read more But I cannot pay $115 per month for internet download speeds that regularly range from 0.5-9 MBPS, (and frequently drop off entirely) and upload speeds of 0.9 MBPS. The slow speeds left my entire family constantly frustrated. And multiple service calls did not fix the issues. And on top of that, they recently announced a price increase! I went with AT&T, and now pay $70 per month for upload speeds of 25 MBPS and 6.5 MBPS upload.

Cruzio is extremely good with billing us, but fails to provide stable internet. Sometimes their…read moreinternet works. From time to time, the internet at the Aptos library works in some areas, but not reliably. We (the library staff) are completely helpless! People are furious and we need to absorb all the anger like a punching bag! You can't expect too much from Cruzio; this is Santa Cruz, after all. The only important things for Aptosians are smoking drugs and surfing. No one in Aptos actually works, so they don't really need working internet

Wish I could remember the name of the nice man who has helped us several times in the last few…read moreweeks (he seems to run the reception area so I will call him Manager). First visit he hooked me up with James, who suggested a new router, free of charge, would boost wifi at home.Talked me out of buying wifi extenders. He was right! Much better reception on our phones when out of range. Had trouble connecting to internet without wifi, went back and Manager did the final activation on my phone. Works! James the phone dude also gave us a much better monthly charge for our phone lines if we changed from Verizon. We came back a week later to get the phones and new contract. James stayed with us entire time until our phones were activated. Had to come back later that day (disclaimer: we live two blocks away, not a big deal) for another hiccup. Manager dude fixed it right away. Then yesterday we realized our new phones not paired with cars. Yikes! Couldn't figure it out. Went back in, Manager dude helped another waiting customer but then actually came out to the car with me and in five minutes showed me how to delete old phone from settings and add new phone. Anyway I know the company has many complaints, mine among them regarding speaking to a live agent. We're fortunate to live nearby and going in person changes everything. For this particular issue, not the rest of the legit issues folks have, I wanted to shout out what a great job they have been doing.

Comically incompetent employees at this store. I'm convinced they were ai workers on a free plan…read more They had no interest at all in wanting to help me solve my problem. Abed however was the only one who at least gave the impression they wanted to help. Shout out to him. Everyone else could be replaced by lab chimps and the service would probably improve.