The worst customer service I have ever experienced! Why on earth it is so difficult to show up at your scheduled appointments, not once, not twice but 3 times?! I had 3 appointments scheduled to activate the service, they failed to showed up 3 times! They offered me $50 credit for the inconvenience-which I appreciate-and the promise a tech will definitely show up on the 3rd scheduled appointment next day...but guess what, failed to showed up again!!They are insisting to reschedule another app( after I took days off work previously for the confirmed app with a tech) but really, this is how you treat your customer, this is how you do business? How can you trust someone who fail to show up for 3 app in a row?! I have spent hours with them over the phone, their service recovery is non existent! Very disrespectful, pathetic it's the word to describe my 4 days experience with Comcast! You cannot treat customers like this, therefore I have cancelled the service, service which was non existent anyway! Never again! read more

First of all, not even one star or no stars and if any NEGATIVE STARS.... These guys are THE WORST service providers EVER... I'm beyond irate and frustrated than I can describe here in words... I've had RCN cable TV, phone and Internet in the past without ANY kind of problems.. After moving out less than one block away from my previous apartment on Lakeshore Dr, I HAD TO switch to Comcast since there's no other choice in my current building. It's been little over a year and I'm still struggling with decent internet and bazillion interruptions to TV and phone service... I pay an average of $185/month for TV, Internet and phone and I had over 10 technician visits in the last one year and yet as I write this email, I'm still suffering with the worst internet and tv connection issues EVER... All my electronic devices were brand new.. I bought them last year when I moved into my new place.. My Sony 65" smart tv, Sony sound bar and Sony DVD player were all the latest ones in the market last year and my iMac purchased only 3months ago... All those technicians who visited me have given different and the most ridiculous reasons each time why I've poor connectivity issues.. One says the wiring out of my building is bad while another one says my modem/HD box aren't good, tv remote isn't paired well, I need a new router etc... They changed my modem, router and HD box and I always rented all of those from xfinity each month and only use what was set up by them initially so they don't give me crappy excuses that my own modem or router isn't good enough.. Yet they agree my connections are still bad, they could NEVER figure out what's the reason TILL DATE for OVER A YEAR now, they can't fix nor trouble shoot over the phone or in person but religiously charge me each month $185 despite knowing the fact that my connections are poor which was witnessed by their own technicians... One of those technicians ripped apart all my concealed wiring and never replaced them back and another one literally dropped my new sound bar few months ago and broke the panel and didn't bother to even apologize nor give me a credit for it... I pay for the fastest speed (125mpbs) internet Xfinity can offer but their connection is still the WORST... Not even that of 25mpbs... And not to mention their phone tech support is even more ridiculous... I had a technician who came by on Friday, worked on all my devices for 3hrs only for the connection to last barely through the night with no service on Saturday and Sunday and then another tech guy showed up today on Monday and worked for 2hrs and tells me something is wrong from outside the building... Seriously???? They are the ONLY provider in my building and still they can't figure out their wiring for OVER A YEAR??? Bottom line, my issues haven't been resolved yet... I hate how xfinity functions on monopoly and that's the only way they survive... I don't understand why govt doesn't put regulations on these guys and end their monopoly... All I can do right now is wait for my building to have RCN wiring which I believe is finally going to happen soon and I can't wait to switch back to them... I only wish theTHE WORST for Xfinity and may their communications business empire go down the drain and hope they suffer humongous losses for screwing customers big time... These people are a nightmare.. DO NOT DO NOT opt for Comcast if you have another choice. read more

Came home and all of a sudden I couldn't get on the internet. Message stated that I needed to complete a "self installation program" attemted to do so but it kept crashing. I decideded to call and the rep had me do about 8 or 9 things but we couldn't get it to work. After about 2 hours or so I got frustrated and hung up. I later noticed that I was now able to chat on line for help and the person that I chatted with corrected the problem in about 5 minutes. Customer service at comcast sucks big time! read more

comcast sucks need I say more. Each time I call they charge $40 for tech. They couldn't explain why my bill is always high. I finally figure out they charge when you call. they told me to avoid that I have to pay $5 amonth. All I needed was password on the equipment why they don't tell me it's on there. don't let me start with signals, and outdated equipment I'm done read more

The ABSOLUTE worst, I so wish my building had other options for cable and internet service because Comcast is honestly, terrible.

Comcast is the biggest joke of a company, I can honestly say, I have ever come in contact with. Any contact I have had with them so far has been over the phone, & I have logged many hours dealing with them. I do not know how many times I have had to call them to correct something on my bill. I have actually called to cancel my service multiple times, but then magically someone gives them an offer for me that is something my bank account can tolerate, & they keep me. I should never have let them pull me back in with a deal, because in no way in the end is it even remotely worth it. I actually was having to cancel my cable because of losing my job last time, & couldn't afford the over $70 a month I was paying. The gentlemen on the phone was very compassionate & helpful (I can say this was a first), & he did offer me a lower rate that I was previously told was not available anymore. He let me know how my credits would work on my bill & what would show up, so I knew he had adjusted it. A couple of days later, I went online to my account to pay my bill & what it said was owed was what he & I had discussed. I was actually stunned that something went through with them. Fast forward to this month...I go on to see what I owed for my bill this month & it was double what last month's was! What in the hell?! I am in no place financially to deal with that right now. I called them back (I feel like every month I'm having to call them for something). I explained to the gentleman on the phone what the situation was as to why my bill had been adjusted because of my job loss. I told him I had gone online last month & it showed X number of dollars was credited & the amount I then owed. He then began to explain to me that the amount I saw was wrong & that because I didn't pay the bill entirely, that's where the extra money came from with a penalty for not paying the whole thing. So I'm getting charged more because I paid what your company told me to pay & what was on the website for me to pay, but somehow you guys had it wrong, so now a month later, I'm penalized?! He started spouting out numbers that had nothing to do with anything, & just kept telling me the same robotic nonesense over & over. I said I needed to speak with a supervisor, so he got off the phone (and by got off, I mean, just stopped talking, because I could hear all the women in the background cakkling & yelling about how someone had gotten pregnant, & all this other mess I did not need to hear. Clearly you all are hard at work.) & was trying to find a supervisor. Finally, he put a woman on the phone that sounded so lobotomized it was disturbing. She then informed me that what I saw was just a "summary" of what I owed, & that wasn't the real amount. So now you're telling me that you do post incorrect amounts that a customer owes & fake credits, so I pay less & then end up owing you more?! She had 700 ways to Sunday to explain this away, but all of them involved falsely putting up numbers. She kept apologizing & said there was nothing she could do, that all the credits were now right, & that I need to look at my bill correctly next time. Wow. Oh, & she also told me that there was no penalty from anything, & the gentleman on the phone last must have been mistaken (another place where your employees are lying). She wouldn't speak for lengths at a time, & then would eventually just say the same generic BS answer back, that truly leads me to believe she wasn't listening to a word I said. I finally, after about an hour going round & round, let her know that I felt sorry for her for having a work for a company that has no problem flat out lying to their customers & putting them through Hell, even when they are already having enough to deal with & don't need to be stressed out over their freaking cable. I'm sure she had not a care in the world & didn't even hear me, but just so anyone else out there knows, this is absolutely the WORST possible company to deal with & it's sad that they continue to daily screw people over. I would have given no stars to this joke of a business, but the 1 is for the one gentlemen who did actually give a crap & tried to help me. read more

Would get negative stars if possible. Just got off the phone with a "customer service executive" (a gross misuse of the word executive). I was speaking to one of the must brain-dead people I've ever dealt with. These folks make the DMV look like champions of customer service. No issues were resolved. I've used most of the major service providers in the past and they all have significant issues, but Comcast is the worst be a large margin. Stay Away!!! read more

Your customer service is terrible! I was mislead by the sales rep who set my account up. She prematurely activated my cable without any equipment so only that would show up on my bill, and then on the date of installation, all they had records of was needing to install internet, which now adds an additonal $30 to my monthly bill, which was never explained to me. to top it off, I have talked to three different people for over an hour, and have gotten NO answers, and still do not have my cable hooked up. I will never use Comcast again. It is ridiculous that it is taking over a week to talk with someone that can help. read more

I scheduled an appointment with Comcast over a month in advance to make sure that I reserved the specific time that I needed. I scheduled with "Krista" for an 8-9:00 AM time slot to have Comcast disconnect the cable wire to my house so that I could have a tree removed. I had also scheduled the Tree Company, CL&P, and AT&T to all come out within this one hour time slot. Comcast was the only one that scheduled our appointment incorrectly and did not call to confirm. Comcast scheduled me for a 12 hour "window"! I called 8 times the day before to try and correct THEIR MISTAKE. The first time I called the rep told me she could not give me any information because I was not listed on the account as an "authorized user". I SET UP THE APPOINTMENT. THEY ACCEPT MY CHECKS WITH MY SIGNATURE when the bills are paid-- but could not confirm an appointment that I scheduled? I immediately had my husband call to add me as an "authorized user". I spoke to seven more representatives to try to have my "window" shortened and moved to the morning. (Thank you Vivian, you were the only one that was helpful). I explained to each rep that I would need to reschedule 3 other companies if they were unable to correct this. I requested to speak to a supervisor on 2 different occasions. I left a message for a third supervisor whose number my husband had obtained from a previous disaster with Comcast. Each rep assured me that someone would call me back. I asked if there was a local branch that I could call but, conveniently enough for Comcast, they do not accept incoming calls Another rep told me Comcast would call later that day when they had a better idea of their time frame. I never received a call back. I called the day of - when all the other companies arrived to start on the tree work and cable removal- and that rep told me they would call 30 minutes before they show up and that they still do not have a more specific time frame than the 12 hour window that they scheduled me for. I have never been so disgusted with a company in my life. This is without a doubt the worst "customer service" experience. I feel bad for all the newcomers that sign up with this company. They do not care about their customers and their representatives are useless. They basically tell you what you want to hear in order to get rid of you. There is no way to work with one person and/or reach a supervisor when there is a problem. Comcast scheduled my appointment incorrectly and did nothing to fix their mistake. We decided to keep all of our appointments and hope that Comcast show at a reasonable hour, and if we had to- we would cut the cable wire ourselves and cancel service immediately. Comcast did show up that morning but this is strike 2 for them and we have only been using their service for 10 months! I can't imagine a lifetime with these people! We are currently looking into alternative cable and internet options because this was absolutely unacceptable. Comcast could have saved me 24 hours of grief and aggravation (if they had scheduled the appt correctly to begin with but also) if they had the SIMPLE COURTESY TO CALL ME BACK. read more

If it were possible to give negative stars, Comcast would get about 5. I can't count the amount of times our Comcast cable goes out each week. To top it off, the bill gets higher and higher each time even though we don't order any movies or extras. Currently, we are on a 10 day stretch of having either no cable or partial cable and will have to wait 5 days for a technician to come. We call each day and it's a different story each time. Half of the time, when the technicians are scheduled to come, they don't show up. It will take a miracle to keep me from switching over to Netflix completely. read more

Comcast is the worst. Weekly service outages. Terrible, terrible customer service.

They're a major nightmare. Just got a letter they're charging $180 for a modem I was told to throw out by the service technician. Avoid them at all costs! read more

I called in and had one guy quote me a price and when I got my bill it was 3 times higher. When I called to straighten it out I was left on hold for several hours and dehumanized by the machine they call customer service. I hope these guys pick it up. I am going to run up my bill and not pay it. Screw them! read more

I wish I could give them a negative rating! The level of incompetence is beyond anything I have ever experience. The technician that did the installation failed to connect all the phone jacks. The second guy who came out to fix it (3 days later) charged us $70 to fix a problem which they created themselves. Currently, I have spoken to six different service reps and a manager to get the charge reversed and they say it will be done but no one has come through. Pathetic at best! read more

Let me start by saying these guys stink. Should have looked at the online reviews before ordering. I have had the service for about 7 months and have been billed no less than $200 a month. I expected this the first month because of the installation charges. Didn't sign up for or need 75mbps internet but got it anyway jacking up the monthly cost. Ordered by phone and rep screwed me. Way more money than the online offers. read more

The absolute worst most pathetic service and no way to speak to anyone. They make you go through an automated phone system and then hang up on you after thanking you for your patience and delivering no answers. I own my own business and Comcast totally unreliable service with three outages recently have cost me thousands in lost business. They feel a very small compensation should make it all good. Thirty or forty dollars a day in a 2 mill plus business is an insult and no way compensates for the losses. They would only credit my account for 1 day (2 day outage) because I didn't call about the outage for first day my cell phone died while I was on hold. Horrible company avoid at all costs implied savings will cost a fortune. read more

I would give you a negative rating. Customer service is below par. Speed on the internet is ridiculously low and keeps cutting out. You need to get your reps to stop reading script and listen to what is being said. I don't need apologies I need my issues dealt with. Your agents apology isn't going to make me feel better. Your fees are too high for the service we receive. I am looking into going elsewhere. Your repair people blame everything on everyone except that they have no clue what they are doing. How you stay in business is besides me. I know of no one that is pleased with your service. read more

Cannot express the depth of my loathing for this incompetent company. Internet service consistently out, technicians just leaving in the middle of service calls without fixing the problem, all customer service routed out of the US so getting someone you can understand on the line (and who doesn't have the understanding of a child) is impossible. Pick ANY company but Comcast. May they rot in hell. read more

Incredibly unreliable and terrible service. This monopoly does not believe in customer service beyond the hapless off-shore call center peon reading off a script. It's too bad there are not any options out there that are any better. We can create drugs to give a 90 yo a boner but we can't get internet service to work reliably. We are doomed. read more

Comcast/Xfinity---right now ---the worst!!! Cable box failed.- the 2nd one in 6 months. Just when I will have a house full of houseguests for the holiday. Called the call center & the rep was nice, but said I needed a new box. No problem,I went to the Xfinity Store to get one,at 11:30 AM. I was told 13 people ahead of me, most with broken boxes.The wait would be 30 minutes.NOT!!! It was almost 1 HOUR.The store rep was pleasant, tried to sell me internet. NO WAY!!! Cable goes out. A LOT. My Fios Internet has NEVER gone out. O, because I don't have Comcast internet, I got a different box, an OLD box. No problem. It should work. Got home .Hooked it up. NOTHING. The phone support tried for 35 minutes to send a signal. Nothing.Sent a tech, so I had to wait around. Tech got channels, but no On Demand. Tech left & I Tried more signals sent by phone. No fix. Gave up at 8:30 PM Sat night. Comcast sent a tech for Sunday---4 to 6---the poor tech tried to fix the box.Tried his new box from the truck. That box was bad. Tried to sell me internet....NO WAY!!! They can't even get the TV to work.If internet fails, I can't work from home.Tech gave up after 2 bad boxes from his truck.Scheduled another tech for Monday 4-6. No one showed up. STILL no On Demand and my guests arrive in 12 hours....I can't get through on the phone without a 20 minute wait. THE WORST!!!!!!! read more

Wi Fi goes out all the time. I picked up the boxes from the walk in center. They don't work and I have to go back all the time to exchange them. Called about my bill being $300 a month and a girl employee named Terri has to be rude about it. Why? read more

by far THE WORST company to deal with. not only do they have employees who clearly don't listen to customers' legit concerns, but their own employees also don't even know what they're doing! I wanted to downgrade my cable + internet package beginning in January and it's been a nothing but a headache and countless hours wasted over the past two days. it's the holiday season - comcast should help alleviate stress, not create more! a rep i spoke with yesterday informed me that i'd have cable thru january because i informed her that i wanted to downgrade in January. when i got home, no cable! when i called comcast later that night, i was transferred to multiple people and even one of their own reps admitted that someone on their end made a mistake. worse off, THEY WERE NOT WILLING TO DO ANYTHING TO RECTIFY THE SITUATION EXCEPT TRY TO SELL ME ANOTHER CABLE PACKAGE WHICH I MADE VERY CLEAR WAS NOT WHAT I WANTED. not only so, no one could answer any of my questions about receiving a credit for the cable/internet i already paid for, and worse off, no one could provide any type of make good other than, again, trying to get me to buy another cable + internet package. again, NOT LISTENING! the 5 different comcast representatives i've dealt with both yesterday and today have very little or absolutely no regard for what the customer wants, is asking for, and worse off, they have no desire to make customers happy. read more

I have a COMCAST GONG windchime in my back alley. It clangs and clangs when the wind blows. Last time COMCAST fiddled around there, the front of their special comcast box wasn't fastened properly (or at all) and fell off in the Chicago wind. Now it's dangling by it cable - and gonging into the wall. I hear it all night - GONG GONG GONG. I've called for them to repair it - but I don't want to wait hours to get through. GONG GONG GONG GONG GONG. Its is awesome. read more

I am amazed that none of you offended consumers who reside in Cook County consider suing Comcast in Pro Se Court. When Comcast consistantly fails to deliver on the deal, they have breached the contract. If you took off of work, how much money did it cost you? My story was like most of yours. I live in a Chicago Suburb. When I finally had enough of my ongoing horror story, I contacted my city hall to request a copy of the contract between the city and Comcast. I advised that I intended to use any quality of service provisions in the contract to sue Comxast for breach of contract and ask the judge for damages and have the contract voided. The person who I talked with requested that I allow her to call me back, Less than one hour later a very nervous Comcast management person called me. I then spent the time to detail the horror stories that would even shock some of you. I stressed that I fully intended to filr suit. Since I knew that I would have to allow them to mitigate the demage, I set up am appointment for a visit at MY convenience. A team of repair people came on time. This included a supervisor. They claimed to be horrified at the damage done to my walls and terrible installation butcher job. Bottom line they fixed everything except painting the wall repairs, I them received several follow up calls from the case manager. Please note that the above is germane to only the problems that I had in only one time window. The bottom line is that all of you need to do something real instead of just complaining about beiing treated like you are nothing. read more

I was certainly surprised this afternoon. Got a pretty decent deal on our service and when the installer came today, he was very pleasant and helpful. The phone rep tried to include phone in our package last week, but we don't need that. We just moved from Miami and wasn't too impressed with comcast down there, but they've started off nicely so far. read more

pro tip: tweet at them yes i'm a pro after 2 weeks of dealing with comcast because I've spent at least 6 days dealing with their customer service they never showed up to the first appointment or the second appointment the phillippenes had no idea what they were doing but ONE tweet got me connected to an actual stateside human, my appointment time scheduled properly, and someone actually showed up but unfortunately...they're overcharging me. the rate I have two receipts confirming and confirmed with two different agents. apparently NO ONE made notes about this rate and just charged me the non-promotional rate. now they can't "find" the rate I was quoted and the "best" rate is $30 more than what I was quoted. nope. I guess i'll just read books. read more

Cannot believe what inferior service or lack of they offer. Never received call bak from service technician after 5 calls. No phone service for weeks, promised each time someone would call, still waiting. Use another service. read more

My internet has been connecting and disconnecting for the past two days. I've called customer service with little impact on my connectivity. They say that the signal is strong. but they can't resolve why my internet is lagging. They attempt to blame other things, but I've informed them that I've refreshed my internet, unplugged the power and checked all the connections. Everything is well connected and restarted. Now I have to wait 5 days for the earliest technician to come and look at the problem. This is such an inconvenience. After receiving an increase on my bill for the modem and other charges, I expected more urgency and knowledgeable insight. I will not renew my contract with Comcast and will share this issue with friends and family. Terrible internet service. I HIGHLY DO NOT RECOMMEND. read more

It's craptastic! ComCrap! Whatever you want to call it, it's pure evil. If I could give it -5 Stars I would. I finally wriggled out of their icy grip and installed a satellite dish. I had inccorrect bills for the majority of the time I was with them, and their installers never spoke english and spelled like they rolled around in fecal matter before coming to your house. They repeatedly did not send me the return boxes to send my devices back and talking to customer service about my final bill might as well have been an exercise for a CIA agent in training. If the government used their tactics to trap terrorists we'd never have a problem again. read more

If you have any other option other than Comcast, TAKE IT. I don't care if it's dial up service internet and rabbit ears antenna, you will gain 10 years on your life by avoiding the stress of Comcast! They had an "open house" in my building to get everyone to sign up. I booked services, and after 3 attempts they can't even show up to install! I call customer service and try in a very friendly matter to explain, they then "surf" my call now 4 times in one day to the beginning of queue because they are not competent enough to help! There are too many granular details in between to even explain, but to save the time and give you advice DO NOT go with Comcast. They have no intent to help and don't care to make it right. I finally got through to customer service and they rescheduled me for the "next available appointment" which is in 2 weeks!! Do they think nobody has to work or eat, we can just accept whatever random 4 hour block they assign because we have to. Comcast, you are a freaking JOKE and have no care for your customers whatsoever. The crazy people you have answering your call center phones are a shame to any brand! Our new building just chose Comcast as it's primary service provider, so around 500 potential units now signing up after we converted from an "included" package service. They give us only one other option of Direct TV, and I will be changing to them. I will also be talking to management in my building and posting signs in every elevator and all over the building DO NOT GO WITH COMCAST! read more

ok. i'm updating to one star now. just to recap: after installation of cable and internet, both have needed to be fixed with a technician again. however, i recently learned that the people who do the installations are generally contractors and the problem solvers are actually the comcast employees. maybe, just maybe that explains why the "contractor" attached the wrong voltage cord to my digital box, causing it to go out and not turn back on. OR perhaps the fact that he used like 10 feet of cable wire to connect to my modem, thus decreasing greatly the upstream signal and signal to noise and rendering my internet unusable. i mean jeez. there have got to be some standards to hiring contractors. and hey, your phone service still sucks, but has gotten quicker the last 4 or 5 times i've called. read more

This one is the worst customer service story of the century. Of course my TV starts pixelating because Comcast subs out its repairs to guys who don't give a crap and they climb up on the pole and disconnect someone else's wire to fix the job they are on--I call and schedule a repair--Saturday between 5:00-700pm--not only do they not show up, someone (probably the repair dude who didn't want to work on a Saturday night) cancelled my appointment and moved it to Tuesday between 1-3--what? No call so I missed an evening out--then even better I call to find out what happened and I kid you not---I am on the phone with operator number 21Y since 7:03 and it is now 7:54. She has been trying to find out what happened all of this time--reaching a supervisor--but OH NO she can't reach the supervisor because they WON'T ANSWER her. And she does it by email. There is no one supervising anything there! So they figure they can just screw me and out wait me but boy they got the wrong lady!! This woman's shift is over at 9:00--I told her "you'll still be on with me trust me!" there's gotta be a law against this--anyone else have similar issues with these clowns? read more

i despise comcast. that said, the customer service people are very nice and seem to mean well. i don't know what the problem is, but i had cable and internet for six months and it was nearly constant trouble. should i go into it all? would i bore you to death? how bout a synopsis: there was only a week that my service was out. the problems were more bureaucratic. wrong name, wrong address, multiple accounts, contradicting information, incorrect information, inconvienience. even the installation technicians had a hard time. they were at my house for an hour and a half because someone hadn't scheduled the hook up. one guy was on the phone with the employee-only service line while the other was on the customer line. after 20 min, the employee line hung up on him. they don't even help their own people! go with anyone but comcast. they are the devil. read more

lol, i just laugh out loud when i look at all of the reviews of comcast, and yet why does everyone stay with them? long story short, all together i waited in my apartment for 3 days, 3 hour shifts hours for comcast to arrive, 1.5hr wait on the phone (and then my cell just died), two $150 unreturned equipment charges, and lost 5 years of my life from stress. i cancelled my comcast in November...they still havent picked up that dumb box sitting in my apartment, and i continuously call them, and i constantly get $150 unreturned equipment charges. ***Comcast, MEMO TO YOU!!! You can come and pick up the box now, i don't want it, and never will, get your act together, im tired of starring at the door and have you stand me up time after time. wait, i have to put one star??? ok then my star is negative...-1 4 u comocasta read more

I like to watch a show once a week or so. Since switching to xfinity i can't watch a single F'ing show without it taking 3 hours. It spontaneously switches out of my show and into the "guide" screen and then to some random sh** (music channel/sports channel/cnn) and I am forced to go back in and select my show again, then restart it, and can't fastforward. thus in order to watch a show from start to finish, I have to select the show 3-4 times, restart the show from the beginning 3-4 times, and go find something else to do during the first portion that I've already seen ( since it's the 3rd time i've restarted the show). WHAT THE F**. read more

Hi to everyone. I like to tell you a true moment with our shity company COMCAST. I order internet and Tv with them and guess what it ONLY took 4 weeks and 4 different people to come and do it. Well after they finaly did install it well half the channals wasn't working then I try to call and I was on the phone for like 57 min ON HOLD then transfer to other department and I wait like 47 min and they hang up on you. I called like 3 times to getto the right people and I still didn't. It took me like 4 hours bouncing on the phone from department to department and after all that they told me that I owe them $711.00 and I ask them for what having TV and internet for like 2 days and not all the channels that I order hmmm I don't think so. After all was done they still ask me would you like to get a new line with us (comcast) I was like really you want me to go thro all this again HELL NOOOOOO never ever I could've order TV & Internet from Bangladesh and get it on time and better install then them So now you go and get Comcast and good luck with this idiots read more

caution they will try and bang every penny out of you! on 11 may2018 set up appointment online went smooth as silk left a credit card info and set appointment to install it was 25mbps for a year (24.99) no bundle and no rental on the modem. a few days later a guy from india calls me and say my house does not exist in chicago? i explain that the bulding is a multi unit and it was built in 2001(17years ago). he tell me that the y will investigate this and get back to me in a few day. keep in mind he has my cell phone # and email. he tell me the appointment will happen on the 17 may 2018 from 3-5 pm. jump to 17 may i leave work early and wait around 505 pm i call customer service 877-392-1494 (india). wait about 7 minutes for answer. i give the guy a reference # and he tells me i don't have an account???? he then puts in my info and he says you don't have a second floor apartment at your address? braniac comes up with a great idea for me to get a piece of mail and an i.d. and drive to 30 s halsted 4.5 miles away and prove i exist at a house i own. i tell him to go on google maps and punch up address and count the floors. he says he will fix it and email info. 10 minutes later i get an email that has nothing to do with installation. soooo i call again and wait 15 minutes with blaring noise coming out the phone speaker. the american customer service picks up for refunds. she pulls up info quickly the read me the wrong address. she wants me to email my personal data to portdocs@comcast.com i ask who is receiving it she did not know. i gave up after an hour of wasted time on phone. now i have a fricking router i have to take back because this company is a joke. check the 1 off reviews they are fake looking read more

Today marks my one week anniversay of being a comcast customer and guess what, it has definitely been an adventure. So i order cable on wednesday, a tech comes out on Thursday. The cable is installed and now i have access to 100's of channels that i know i will never get around to watching. But wait a minute, my phone is dead and i have no internet connection. Well, the tech hooked up the cable but disconnect my AT&T phone, internet and my house alarm. OH JOY. Friday I call to complain and I really wasn't even that upset for once. Well they tell me how sorry they are and that i need AT&T and the Alarm company to come out and fix what comcast messed up.They then say if im charged by either of the other two companies i just need to give them a detailed receipt and they will reimburse me. I'm not thrilled about that bc i know it will be a long drawn out process to get reimbursed. I ask about receving a credit or something for all of my trouble and they deny me and say my cable is working fine. Uhhh yeah my cable is fine, but you jacked up everything else, come on! So that puts me in a bad mood. I call ATT and they come out the same day, yay right....um NO. ATT then tells me, that Comcast really jacked up the Alarm equipment. So I call the Alarm company, they give me a appt 2 weeks away...ugggghhhh. I just happen to call the alarm co. a day later and they give me a earlier appt. Now the alarm guy comes out and says, they are charging me $100 to fix what comcast broke. Well everything is fixed for now, lets just see what else comes up. Oh by the way, I called comcast again and they offered me a $25 credit and a free movie channel for 3 months. I think they made up for the craziness, im just frustrated with all the hassle of just getting the darn cable installed. Geez read more

Come here to learn to produce videos. It's a public service provided by the giant cable company - might as well get studio time for free here if you pay them gobs of money every month. Staff are pretty helpful and patient. read more

Comcast is the devil. Just an FYI to those moving and trying to switch your service: they will keep billing you at your old location (as well as your new) until they can get a technician out there to turn off the old service (we are getting close to two months since we moved). They say you do not have to pay your old bill, however, if you have automatic bill pay they keep taking the money and will not refund it until they shut of the old service. Also, to shut off automatic bill pay on our old location (so they would stop taking our money) we had to turn in off on our new place. Additionally, there is no Bravo in Oak Park (where we live now), wtf? read more