1. XEX Salon

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    Chicago, IL

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    XEX Salon

    3.9 (500 reviews)
    Open • 9:00 am - 8:00 pm

    Services - XEX Salon

    Applying hair extensions

    Bridal hair services

    XEX Salon Photos

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    Recommended Reviews - XEX Salon

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    Reviews With Photos

    Botched hair

    My hair was botched due to a technique/ application error of the enlightener color- a dye with bleach in it- they didn't apply this color from my root down to where my previously bleached hair was, so I had a very dark and obvious band sandwiched between hair that has been lightened. I've been to this salon a handful of times now and this was the worst outcome I've had. When the color was revealed, I told my stylist I needed it to be fixed ASAP. The stylist tried to convince me that a toner would be the solution but that it would darken my hair overall, which was not what I wanted. I came in the next day to get a color correction- this is what I would've been charged for if I had went to another salon and asked them to fix my hair. After 2 hours, it's discovered my stylist had not applied enough lightener to the band to fix it. In this time, two stylists who had never done my hair took the liberty to try and blame the outcome of my hair on me- the first said i was changing the formula too much (which since I'm the client, I'm not putting formulas together in the first place, but also the adjustments I asked for each visit were to correct the things I didn't like about the previous outcome), the second tried to explain to me that I waited too long to get my roots done & that caused the band- never mind the fact that there was no lightening product put on the band during the initial service, which my stylist admitted to making the mistake. The outcome of the 'color correction' is even worse than the original appointment. I sent a detailed message to the salon the following day asking for a refund, providing as much info as I could to give a full picture. At the end of the day, I left the salon looking like i had an uneven, reverse ombré. My hair is now severely compromised because of the banding that is just a couple inches from my scalp. The reply to my message was a call asking what I actually wanted- a refund or ANOTHER service. Why would I want another service when the last time I went in to get it fixed, it came out even uglier than the first time? The person on the phone asked several questions that were addressed in my lengthy message, showing me they didn't even care enough to read it all. They claimed the owner was on their way in to come fix my hair- interesting seeing as I was en route to my vacation which my stylist also knew about, and was mentioned in the messages, but also I was not aware of that at all- it felt like an attempt to placate me. After I said I wasn't comfortable getting my hair done there ever again, they said they needed to get permission from the owner to refund me. They called back shortly and applied the refund ($87.50, which will be a small small drop in the bucket to what I'll have to spend to fix what they royally screwed up). While they did refund the service (which I'm grateful for though I'm still out $100 between parking and tipping the stylist who screwed up my hair for their time), I'm appalled that anyone in that salon could see the photos I sent and not immediately apologize for the carnage their stylist created. No management called me to speak about my experience, just a cold 'we'll refund you' as if they didn't just completely ruin my hair. Had the owner taken the time to speak with me at all or show any compassion for the situation I'm now in for trusting a licensed hairstylist to know how to do their jobs, this review wouldn't exist. I would not recommend this place if it was the last standing salon in the world. You're better off box dying your hair than trusting these 'professionals' to do their job/ have the knowledge to fix when they make mistakes. You'll get blamed for your stylists shortcomings, and you'll be stuck with disgusting hair. First two pictures were from the initial apt where the band was created by the stylist, the last 3 are what they felt was acceptable to allow me to walk out of the salon with as a 'fix' to the botched appointment.

    Side view of my cleaned up cut- I had quite the Moo previously. Kris evened me out quickly and it made a world of difference!!
    Nakita K.

    I put in a last minute request to have my hair cut at 5 pm and the dresser, Kris, was kind enough to take me on as her last client. I showed her only a few photos and she really cleaned me up! We skipped a hair wash as I had washed it only hours prior, so helped her save some time, and it turned out amazing!! I could tell she was a bit wiped from the day but I think we met in the middle and I walked out super happy with the cut I got and I hope she was happy that I was an easy customer. I would highly recommend Kris - she's a great listener and very attentive. Super great ful for the last minute slot and the excellent cut- it started off my trip in Chicago feeling Uber-fresh!! Thanks Kris!

    Pandemic Hair
    Daisy D.

    Mad props to Kristina! The work she did to transform my pandemic hair into gorgeous hair was astonishing! I didn't believe anyone could do what she did. The atmosphere at the salon was great and my entire experience was spot on. When I left the salon, I felt like a million dollars! I will definitely be back and will certainly make an appointment with Kristina when I am in Chicago again! As a side note: They also have a barbershop and one of the barbers there had a fantastic beard! My husband is always looking for a barbershop with someone who specializes in beards and I'm definitely planning to get him in for a trim at this salon!

    Cut and bleach/tone
    Christine D.

    So happy with my results form Nelson today. He delivered on what I wanted and even better than I had explained. I will be adding color to my own hair I'm the near future but I wanted to get to a light color first. He listened to this and even inquired about my next colors to make sure and give me the proper tone to work with my plan.

    Bad color / not blended
    Nikka C.

    Had a Groupon for a balayage, cut, and style. And...I got what I paid for! Chelsea cut my hair really well but the balayage was pretty below average. The color wasn't exactly what I asked for and parts weren't blended, see pics. Oh and they charge $30 extra for toner...shouldn't it be included? Never decide to cheap out when it comes to your hair. Lesson learned!

    Chelsea T.

    They really care about their clients - i came in from SF with hair that was messed up from last cut. They immediately knew how to fix it and found time workin 24 hours to help. Really sweet humans.

    Before and after on color and cut! Amazing!!
    Nicole S.

    I don't always write reviews but in light of Covid and small businesses, I felt that I had to express my sincerest appreciation with the experience I had at XEX Salon. I felt safe that all necessary precautions were made upon entering the salon. I expressed what I wanted and showed a few pics and Dave really nailed it! I believe people who can do cuts and color are amazing and talented artists. Dave is so talented and I am so excited that I have been introduced to this salon. See below the before and after pic.... Love ...Love my new fall look! Thanks XEX Salon!!

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    Thanks Billie! Your hair looks great!

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    3 years ago

    Fantastic salon! David the owner is a color expert and a master of the classic Bob haircut! Come here if you want to be your best self!

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    Page 1 of 13

    Ask the Community - XEX Salon

    Review Highlights - XEX Salon

    “I went for a haircut and blow dry and booked an appointment online with David Perry, the lead artist and salon owner.”

    Mentioned in 50 reviews

    Read more highlights

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    Good haircut place in Chinatown Chicago. They are located in the main Chinatown square on the right…read moreplaza. Price is reasonable. My wife comes to register and no wait. I was the observer. I saw the hair dresser has good skill for long hair. The layer cut and cutting is very skillful. The cut includes hair wash. My wife show them the hair style she want and the request is granted.

    Jason is a very underrated hair stylist at this salon! I have gotten two haircuts from him, both I…read morewas very satisfied with. The first one was a layered cut with a side fringe. He was very meticulous and took his time to make sure all of the layers were even. He was very friendly during the whole interaction. Recently, I made a drastic change from long hair to a pixie cut. I showed Jason my reference pictures, and he was able to cut it in the way I requested while also making it fit my face shape. Again, he took a lot of time to perfect the shape and texture. I was very impressed with the ending result! I have since gotten many compliments on my new style. Additionally, the salon itself is clean and simple. The other staff I have interacted with were nice and efficient. The receptionist also helps with translations to effectively communicate what you want done. I have always favored Asian hair salons for my hair type, but it is very rare that I come across a stylist as skilled as Jason. If you're into layered cuts, I definitely recommend booking him.

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    I've been going to Touss Salon for about three years and have loved every single experience. I…read morealways walk out feeling beautiful! I usually see Emad for my cut, color, and blowout, and he is SO kind and incredibly talented. He's truly the best hairstylist I've ever been to. My blowouts last for days, which is why I always book with him before trips. It saves me from worrying about styling my hair or packing my Dyson. I've also referred several friends, and they are just as obsessed with Emad and the team as I am. Everyone I've encountered at the salon has been so professional and kind. I also wanted to add, in response to a Yelp review mentioned below, that I've personally never encountered a language barrier with any of the staff. But if you do, tools like Google Translate on your phone can make communication easy. You really can't go wrong with this place!

    Amazing experience! Emad gave me a fabulous cut and color. He's so kind and fun to talk to. He had…read morea clear vision of what he thought would look great for me, which I really appreciated because I was ready for a change but wasn't sure what to do. I love the vibrant red color he created and my shorter cut has so much bounce and frames my face perfectly. I'm so happy with the result! I'm thrilled I found my new salon in my new city. Jay is fantastic too. Emad created/mixed the hair color and Jay applied it, and washed my hair and got me ready for the haircut. She is so nice and I really enjoyed our conversation. Beautiful and spacious salon. Welcoming atmosphere and positive vibes.

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    XEX Salon - hair - Updated October 2026

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