Overview: Never again. Worst shampoo/blowdry girl ever. Jacinta showed up an hour and half after my appointment time, took breaks to talk on the phone, didn't explain pricing, and ignored request.
Explanation: Let me begin by saying I am not a salon girl. I typically do all hair care processes myself : condition, cut, style, whatever. Hot Comb reminded me why I should remain a DIY girl for life.
Very few times in my adult life have I been completely ignored when explicitly stating a request especially when paying for a service. The entire time I was there I was told that I didn't know about/understand my hair, which is shocking because i kept hearing how " I had a good grade of hair."
So first I made an 10:0 am appointment and I arrived at 9:45 Jacinta arrived at 11:45. Problem one. So then her assisant, who claims to be all about natural hair, uses the cheapest shampoo in the world, washes my hair in one big lump and then goes to have me sit under the dryer with Miziani conditioner ( silicone city) still in one big lump. I stopped her and asked her to section my hair to keep it stretched. She looked at me like I had 6 heads. She did submit to my request but that was the last comprise for a while.
She washed, conditioned, detangled my hair ( aka ripped out). She detangled my hair from the root and refused to make sections prior to blow drying. My hair had turned to straw thanks to that nasty shampoo and was dry coming right out of the bowl. AMAZING! Considering I have Lo porosity hair that takes days to dry naturally I could tell my hair was stripped and dying. I reached up and felt that my hair had matted, tangled and was crying. I did the same. Thats right I sat there with tears rolling down my face watching clumps of hair fall to the floor. She told me we could stop. GREAT! So I can leave with my hair in the worst state I've ever seen and still pay you? Oh no.
She then continues to blow fry my hair and I constantly ask her make smaller sections, but she doesn't care. She claims the hair falling out what shed hair. Girl please. Lets not tell lies. One moment she is complimenting my hair, which clearly takes knowledge to maintain, and then insulting me with clearly false claims. Shed hair is not a short broken pieces.
She whips then blowdries the same sections over and over. I tell her to stop and twist the section of hair and ask her to pin it out of the way. She listens for all of 2 sections and then unwraps and re blow dry and dry section. Thanks for the heat exposure.
So I'm done crying and just want to leave. I have been there for 2 hours at this point and the famous flat ironing Jancita has just gotten ready for me. She then flat irons my hair until it is straight, limp, and thin. I AM TALKING LIFELESS. I said I didn't want my hair very straight to which she replied, " everyone should see their hair straight at least once" and then she flat ironed my hair to the point where it looked like I had a bad relaxer. All of this while she answered 2 calls and stopped to talk to two salesman that came in.
She didn't explain the pricing and just gave me a number which was different from the website.
My friend asked me on sight " when are you going to give that girl back her weave." My hair is thin and wispy and I fear heat damaged.
I would NEVER go back. I tried to be open to the experience, but after hours of being ignored and listening to other stylist inappropriate conversation ( they were discussing a " homosexuals man" from some TV show making jokes about his sexuality) I can honestly say this was a horrible experience that will not be repeated again. read more