We worked with Jairod at the Pendleton store. Both my wife & I were very impressed. He not only…read morehelped us in a timely fashion, but he was multitasking without skipping a beat. He knew his way around the Verizon software and knew who to talk to and what to do that would give us the highest value. This included adding a line and upgrading a new phone. We had to give a 5 star review!

Cameron was so awesome and helpful. addressed all my concerns and helped me understand my bill. He…read morecalled multiple times to get me all the information I needed. Cameron was great!!!

Went to this store two clerks were with customers. Left after 15 minutes of being ignored. Just…read morebecause you're busy is not a reason to not acknowledge customers. Will try elsewhere

Received exceptional assistance by Shailie. She was friendly, patient, and helped me solve my…read moreproblem without making me feel like an imposition. Shailie is the gold standard for customer service!

Terrible customer service. Not returning my phone because it's "scratched'"…read more Check the pictures. Finally returned it, charged $50 restock and $40 setup fee for never once helping me with what I came to the store for in the first place.

Best Service! Bought new phones with Austin the GM. Very helpful and the smoothest transition I…read morehave ever experienced. Austin is an asset in the Verizon Company!

Awesome service. Definitely exceeded my expectations. Ask for David, he's got it together and very…read morepatient.

Customer service was good however information given was wrong. I was trading in my phone and I was…read moretold 3 times that I was able to pay it off after the trade in credit hits, but I found out that is not true. I have to be committed to monthly payments for 2 years. This happened the last time I purchased a phone from them so I made sure and asked 3 times...are they sure I can pay it off...and all 3 times he said yes. Verizon just told me that was incorrect information. I would suggest going elsewhere.

Maybe become a customer oriented business. Most expensive…read moremobile service provider. I do not recommend that anyone goes with Verizon. Worst experience I have ever had with any type of customer service type organization.

Every single time I have ever gone to the store I am told in accurate information and given the…read morerunaround. I came in a few days ago to do a trade-in, but they said I couldn't do it yet, because my order was not showing as picked up even though I had done it two days earlier so they told me I could go to any Verizon store and do it in a couple of days. I just went to the store now and they said no it has to be the corporate store that does it.

Havent been here but i see ginny w is a BIG time complainer who complained about both verizon…read morestores in walla walla area. And she has complained about every other place she checks in at

This store is the worst. Their customer service is awful. They're just plain rude. I was having a…read moreproblem with my phone update, and the way the lady in there handled it, is the reason I'm switching to inland cellular. She was the last straw. Because of that customer service version lost two business accounts and a personal account. Version is going down the drain. I wouldn't recommend anything about Verizon to anyone.

We switched from AT&T and even though it took a little longer than expected, Marty (Matthew) was…read moreamazing! He had great customer service, was very knowledgeable, and got everything done for us. Also, during our time there my wife and I noticed multiple people in and out, being helped with happy faces and great knowledge.

Terrible customer service, no greeting as we walked in the door, no one notified us we had to add…read moreourselves to a waitlist via qr code as no one even acknowledged us. We waited 30min for them to tell us they don't provide number transfers. The guy we spoke with was just unwillingly to give us the time. And another worker just floating around making small talk while there was a long wait of customers. Don't waste your time here.

Scammed my grandmother by telling her she had a virus on her new phone. Convinced her to get buy a…read morenew phone twice the price. This store has zero integrity, do not visit.

This place scammed my grandmother. She went in with a brand new phone and they told her it had a…read morevirus, sold her a more expensive Pixel phone and a bunch of accessories she didn't need (and some of which she didn't get). News flash to the idiots working here, smartphones do not get viruses due to permissions applications have while running. There is at least one person working here committing elder abuse. Thankfully we worked it out but we will be filing a police report.

I needed help with my phone. Alexander spent time with me and treated my concerns with a high…read moredegree of concern and utmost professionalism. I ended up buying another phone and he helped me through the process. I have bought my last three phones from this store. Never going to the mall again !

They are not honest. They tell you one price and charge you a lot more. I tried to discuss with…read moremanager Shawn and he said let me look into it and call you back. He never called back and now won't take my call. They are not an actual Verizon business , just a contract sales business. I spoke directly to Verizon who explained we were treated unfairly and are helping fix the charges that were wrong ! Verizon told me not to go there again and I never will!!

I got hooked up with service and was not told about all these hidden fees. I pay a fee 39.99x 4…read morelines called set up fee, then when I download the app see my next bill, another service fee 35.00 x 4 -HECK NO!!! I take them back and they don't refund my money, call 800 number said to go back to store. Juan Cruz refused to refund my money. That's a good way to earn easy money. 39.99 to transfer a phone number to different carrier WOW! They steal your money. I don't know how much more money they were going to jack me with 2 new phones... He was super sweet to take payment and offering all this money back in 2-3 months when you can't get out and contract begins. I went to SPECTURM only paid 20.00x4 got hooked up and am enjoying GREAT SERVICE!! IF YOU ARE WISE DO NOT SERVICE WITH VERIZON.

It was a great evening to stop in and complete a quick audit of my Verizon charges. The staff was…read moreeager to assist. Listened to our concerns, and researched information to confirm our questions and concerns. The person assisting understood we needed more clarification on a few services outlined, and she connected us to a person by phone who has authorization to dig deeper! Overall, this location will become our new "home" location to check on our services, upgrades, and payments!