We switched from AT&T and even though it took a little longer than expected, Marty (Matthew) was amazing! He had great customer service, was very knowledgeable, and got everything done for us. Also, during our time there my wife and I noticed multiple people in and out, being helped with happy faces and great knowledge. read more

Terrible customer service, no greeting as we walked in the door, no one notified us we had to add ourselves to a waitlist via qr code as no one even acknowledged us. We waited 30min for them to tell us they don't provide number transfers. The guy we spoke with was just unwillingly to give us the time. And another worker just floating around making small talk while there was a long wait of customers. Don't waste your time here. read more

The customer service College Place Wa is superb, I can always relax when there are phone issues, they make sure All my phone needs are met. Love them Kara Jackson is a super server! read more

Ricky is the man! He was so pleasant and patient with my 87 year old mom. She had a new phone and was having difficulty transferring info from her old phone because of not being able to hold power. Because of Ricky's knowledge and persistence, he was able to accomplish this task and make an elderly person extremely happy! read more

Customer Service Rep in College Place turned my transfer of 3 lines from Sprint to Verizon into a nightmare. A loyal Sprint customer since 2006 opted for the change to Verizon because of better coverage options. After spending time with the online chat near the beginning of May, and a buy one gets one free offer, I decided to transfer the final 3 phones over from Sprint. Chat agent advised me of the promotion and did mention it was an exclusive online promotion only. The online chat agent was extremely friendly and supportive of the process, my only request was to reduce my phone payments and requested a 95% down option. He explained to me that he was unable to do this and 50% was the maximum amount I was able to put down. I proceeded with the transaction of transferring 2 phones on the buy one gets one free, and bringing over an iPhone 8 which a sim card for Verizon was provided. The port process was requested with the online chat agent and phones were being sent directly to me. Out of curiosity I decided to stop in at the College Place Verizon Branch, inquiring as to whether I was able to put more down or not. What began as a simple "Can I put more money down on the phones that have been ordered through the online exclusive offer or not?" turned into about a month-long headache incurring additional charges with Sprint for phones continuing to be used because the port had not taken care of, partial prorated charges with Verizon on phones with temporary numbers that I did not realize was going to happen. I was immediately, advised by the customer service rep, that the buy one get one free offer was not an online exclusive promo and she recommended I cancel that entire order, do not accept the delivery attempts from Fed-Express (which will be 3 attempts, plus time spent at the Fed. Express location in Tri-cities) and she will handle all of my purchases for me with the purchase of 2 iPhone XR and a sims-card for an iPhone 8 (bringing over from Sprint). Verizon was having a difficult time with porting the phones. Multiple text messages back and forth to the customer service rep, being reassured the port had gone through and that within 2 hours the phones will receive a text message so we can finalize the porting process. Two days later still no porting accomplished. Two hours of my incredibly busy time not only as a graduate student, a fulltime teacher and mother of 2 and needing to spend time studying for my state licensing exam was spent in the Verizon store per the customer service representatives request in order to continue trying to work on the port issues.. The Verizon customer service rep reassured me that my bill will absolutely not be that amount and I will be given a credit of $280.89 once this is all accomplished. Days go by and still no port now. By Sunday, May 26th I was done with the local customer service representative in College Place and getting nowhere. I called Verizon customer service and that evening with thanks to a wonder phone rep. I was able within another 2 hours to have all lines ported over and received an email from Verizon dated May 27, 2019 2:29 a.m. stating the following.: This email is to confirm that your requested credit/adjustment has been processed. Your current balance is $516.58, which includes credits/adjustments totaling -$160.02. College Place employee/manager? Sent me home with documentation writing specifically what my bill will be plus my exact credit I will be getting (I have that documentation, plus all text messages between the rep and me). I sent the customer service rep a text message on Tuesday, May 28th letting her know that I finally was able to port over the numbers through customer service but was confused about the difference in credits I should be receive...She cared so much about my account that as of today, June 1st I never received a phone call in return or a text message following up with me with regards to the credit, or even acknowledge the success with the ports. A customer should never have to put this much effort into insuring that a customer is being taken care of. It is my opinion this decision made upon behave of the local customer service rep was commission driven and in reality was not in the best interest of me as a fairly new Verizon Customer. I need to transfer one more phone over from Sprint adding the line to my account and am terrified of this process with Verizon. To say that I am disappointed is an understatement with our local representative's lack of follow-up. While I recognize the work the College Place Representative put into my situation, a true representative would have simply answered the question originally asked and not cancel everything that had been done and restart this for the sake of commission. Sincerely, A very disappointed new Verizon Customer read more

This review is for Lane who took me as a walk-in as the place was totally empty, and given the sensitivity of my problem as an 80 year old retired MD, trying to run an ABNB. She ordered a new jet pack for me after quickly diagnosing the problem. Before this I've been 2 unnerving and frustrating sessions, of 2 hrs. each with "customer service" with someone in India or Timbucktu to no avail. After the Jet pack arrived 6 days late she again was gracious enough to help with the setting of the Jet pack. Please see my next review, not so good as you could see! read more

This place is freakin' ridiculous. Waited for more than 45 minutes to get help for a simple battery problem. Understaffed and they seem to have 2 people assigned to every customer, and ignore the other customers waiting. They are in no hurry to help anyone. read more

We are switching over to Inland cellular because of the poor customer service at Verizon. This store won't even answer their phones. It's just a robot the entire time. Going in to talk to someone in person isn't good either. The manager can't even help because she doesn't know. I dont know if she was just new, or if she just doesn't care enough about her job to learn? I just feel as though the manager should be able to help with simple upgrading probables. There is nothing about Verizon I like. read more

Wow have to say Verizon service has gone off a cliff, the manager would not even touch my phone to fix it, been with Verizon for over 15 years and will not be staying with them can't even use my phone right now, very expensive paper weight Thanks Verizon for 15 years, good bye! read more

I had excellent customer service when I went to get a new iPhone case and charger. The gal who helped me also pointed me in the right direction for Internet services in Walla Walla as I was not happy with Verizon's hotspot. She got nothing out of me switching services, except for good customer service. I'm much happier with my internet now (ColumiaREA). The only reason for 4 star instead of 5 is the prices. I could have gotten better pricing for the case and charger anywhere else, but as I needed to change my cell plan as well I decided to go in. Overall experience was very good. read more

We are leaving Verizon. This is twice the store on Issacs has transposed numbers and put us on a check only basis. WE have done nothing wrong! We paid our account on time and in full. Yet, even calling the company got no results. This is so wrong. I will never recommend Verizon to anyone. THEY make the mistake, and we paid the price. We are not happy in the slightest. read more

I was in the store 25 minutes before anyone even spoke to me to sign me in. Then they helped other customers that had come in after me and ignored my presence for another half an hour. I ended up leaving and going across town for immediate assistance. I will NOT go back to this location. read more

I went to the Verizon store yesterday to see if they would be able to help me with a very specific concern I had with a new phone. They said that they would be able to help me with exactly what I was talking about and that we would need to make an appointment for today. I was fine with that and arrived today for the appointment. Within the first 5 minutes of our meeting, all she said was that she couldn't help me and that I would need to call customer service. She didn't want to help me at all beyond that point. It is very frustrating to me the lack of customer service and the willingness to help. She didn't even offer to help me with calling customer service. She said that they needed to limit the number the people in the store, but the appointment was already reserved for me(???) I was very disappointed with my experience. These people had some of the worst customer service I have ever witnessed. read more

Robert was very efficient and welcoming. He answered and solved all questions and problems with ease, and provided excellent customer service. We were helped within 15 minutes and had left Verizon after another 20 minutes. read more