This is the location you go to test your patience. These people know nothing about phones or…read morecustomer service. Spending hours to get one person set up while others are waiting forever just to get a question answered, pay a bill, or cancel service. I'm honestly surprised the company doesn't care about the performance here.

Been a customer for over a decade of price increases. Monolopistic competion at its finest.read more

Service was great, Caesar Romero Called to tell us when he was arriving,…read more Arrived on time, did a great job. Was knowledgeable and thorough. I would recommend him to anyone.

Columbia Basin Satellite & Electric (CBSE) installed under cabinet lighting in our kitchen. After…read moreusing it for two days, we realized improvements to the on/off switches were needed and Mike came out to do that for us. He just wanted to see us happy with the end result, and we are! CBSE stands behind its work. So glad we found them.

This company is run by complete fools, lousy service, bill jumped a bunch ($30) this month when Im…read morelocked into a 5 year plan. Customer service put you on hold forever. the internet sucks and is like dial up. If getting the run around for lousy service then you came to the right place. I would rather hand write letters and deliver them on horseback then use their services again. It would faster then the internet.

I cannot express the regret that I have experienced since I started internet service with Century…read moreLink. I have spent 6 hours now and more since my business moved and Century Link was not able to provide service at my new location. They have delayed and refused to cancel my internet service and have fraudulently charged me for the last two months after they finally agreed to cancel my account. I have been disconnected multiple times when being transferred to every "department" imaginable in their customer service department. As I write this I have been on the phone with them and currently as I am recording the call I have been on the line for 1 hour and 58 minutes. This is the 5th time I have had to call them. I am always very pleasant and courteous to the service people I speak with but I am not able to understand why the things they say they are doing when I am on the Line are mysteriously not done when I get yet another bill. I would really advise anyone to not set up automatic payments either since this is how they continue to take my money even though I have tried to cancel these automated payments but have not been able to since now technically my account is inactive. It is a TRAP. I would not recommend this company to my friends, Heck I wouldn't recommend this company to my enemies.

We switched from AT&T and even though it took a little longer than expected, Marty (Matthew) was…read moreamazing! He had great customer service, was very knowledgeable, and got everything done for us. Also, during our time there my wife and I noticed multiple people in and out, being helped with happy faces and great knowledge.

Terrible customer service, no greeting as we walked in the door, no one notified us we had to add…read moreourselves to a waitlist via qr code as no one even acknowledged us. We waited 30min for them to tell us they don't provide number transfers. The guy we spoke with was just unwillingly to give us the time. And another worker just floating around making small talk while there was a long wait of customers. Don't waste your time here.

All you need to know is what these Yelp reviews make so painfully obvious. 68 reviews and 52 (now…read more53...) of them are 1 STAR. I've been with them for over 30 yrs and if you don't "bundle" they will screw you as badly as they can. NO MAS! I've had it with these vultures... Now that we have Ziply, AT&T 5G and Starlink these clowns at Spectrum think they can still gouge you... I talked with their "Customer Service" and asked them if they could lower my bill to be at least somewhat competitive. They said they could drop it $5/month. Tried this a number of times in the past and they would drop it $5 but it would go back up in just a couple of months. So disingenuous!... I asked them as a customer for over 30 yrs. if they could help me out. Her response was "being a long standing customer has no impact on what we charge"... then she quickly rephrased it to "it isn't like we don't care about a long term customer... this is just our rate structure" regardless of how long you've been a customer. Now, I have a choice between AT&T (for a 350 Mb stream) or Starlink for about $65 for a somewhat faster one, or wait for Ziply to come to my neighborhood for about $30/month for a gigabit stream. I don't know who runs Spectrum, but whoever it is, has clearly given up on the pedestrian person's support. So... I am almost giddy about finally being able to tell Spectrum to take their service and stick it where the proverbial sun doesn't shine. You've lost a customer for life.

Update for internet services. Spectrum iNET (formerly…read moreCharter Comm) One thing I often fail to do is update old reviews and note improvement etc. That's not very fair for the businesses. Changes are good in the last 2 years. Pros: + Moved from 80% up time to 99% up time and I only reboot for refresh not out of necessity. + Phone customer service is quick compared to a few years ago and through the "plandemic". + I have the highest contracted speed for my home area and it's plenty fast for all my needs. We are a heavy bandwidth household. Cons: - If you're not intermediate tech savvy, they're scripted solutions for problems can cost you unnecessary time and money. - Buy and use your own equipment! Always split the modem from the router and own both. Their combo free lease equipment solutions are not best. - Cost is high compared to some red state markets but low compared to the gouging in places like Cali.

I just called about how speed was terrible! The person on…read morephone insistence that my speed was 3 megs and after testing my speed on web only got on average 1.5 megs!!

Terrible speed....high price.....high ping....pay 80$ a month for 4 mb/s and i get…read more1.5.....absolutely horrible service....

Havent been here but i see ginny w is a BIG time complainer who complained about both verizon…read morestores in walla walla area. And she has complained about every other place she checks in at

This store is the worst. Their customer service is awful. They're just plain rude. I was having a…read moreproblem with my phone update, and the way the lady in there handled it, is the reason I'm switching to inland cellular. She was the last straw. Because of that customer service version lost two business accounts and a personal account. Version is going down the drain. I wouldn't recommend anything about Verizon to anyone.