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GoWireless Verizon Premium Retailer

3.5 (4 reviews)
Closed • 11:00 am - 6:00 pm

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Staples

Staples

(14 reviews)

$$

This review is for Staples 14 day return policy for computer purchases. We bought a laptop for one…read moreof our children for Christmas. The sales associate was told it was for Christmas. The purchase was made on Black Friday, 11/23. Christmas is obviously OUTSIDE of the 14 day return period the associate I talked to on the phone told me about. The fact that we could not possibly return the item if we were dissatisfied by it is incredible! The associated was adamant that we could not return the computer. We try to buy local when possible. Situations like this are very frustrating, especially when we have not ever had a return issue with Amazon... Despite calling the store, the Staples Customer Service number and the on-line chat, there was no way around this for even in store credit. The 14 day return policy is an important detail that the assisting sales associate should have told us in order to "assist" with the satisfaction of the purchase. BEWARE OF BLACK FRIDAY PURCHASES in 2019 and beyond at STAPLES. _______________________ We heard back from a Customer Satisfaction Specialist who said we COULD return Black Friday purchases. I updated my review from 1 to 3 stars accordingly since the misinformation that 2 associates gave us was corrected. Below is an excerpt from her e-mail. "Our holiday return policy clearly states anything purchased from November 18th - December 24th can be returned until January 12th. The return policy for furniture and technology is normally 14 days but we extend it during the holidays, we do not have any 4 week return policies. I have listed the link to view the return policy below; https://www.staples.com/sbd/cre/help-center/returns-policy/

Customer service is consistently good. I especially appreciate their assistance with the copy and…read morescanning machines.

GoWireless Verizon Premium Retailer - mobilephones - Updated October 2026

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