This company appears to be operated by two brothers (I think. Maybe they're just partners), Jay and…read moreMike. I spoke to Jay and engaged him to do my sidewalks in the end of February because my homeowner's insurance required me to fix a few of my panels. They both came by, measured, and appeared to be timely and professional, so after meeting with 3 contractors, I decided to go with them, despite the fact that their price was not the cheapest.
After signing the contract, Jay's customer service went into the toilet. He's a nice guy, but he wouldn't return texts reliably, wouldn't show up when he said he'd show up, wouldn't update me...just day after day of excuses, pushing dates back, and being really unreliable. It was to the point that I thought he was just messing round with me, and I started thinking I'd just need to find someone else to do the job.
Finally, they (last-minute) set up a date to show up and do the work and actually came. I have to say that the finished job itself looks pretty good to my layman's eye. I obviously can't vouch for the technical component of the installation, but the sidewalk panels installed look nice. Mike was the foreman in charge of the job, and I have to say that he was efficient and detailed in his work, and I can't complain of the job that Mike and his 2 guys did on the actual sidewalk.
Unfortunately, despite the fact that the work they did was actually fine, I couldn't recommend this company as a whole, because the customer service needs a lot of improvement. Another example: Jay had requested I pay the second 50% in cash, and he literally hung up the phone on me in anger when I asked him to bring me a receipt when he came to pick up the cash and was upset because he was already on his way and "I know him" and "You can't trust me?" - like I'm supposed to trust some random dude with $850 in cash? He ended up bringing me the receipt, but only for the 50% payment, despite the fact that I paid him the full amount that day. It's been 2 weeks since the job was done, and I still have not received a receipt for the full price I've paid. I've reached out no less than FOUR TIMES since the job was done to get one, and still nothing.
Based on the actual work they do, which appears to be good, I think the company would really benefit if they got some assistant or secretary to handle the back-end stuff like scheduling, answering calls, providing receipts, handling payments, etc.