From the planning to the installation, I couldn't be more pleased with Flooring Concepts. Everyone…read moreI worked with in selecting my flooring,- Kirk and Carol to the installation team - Tim and Giovanni were top rate! I am thrilled with my new floors and would highly recommend Flooring Concepts. I give them a 10++++++

Our experience with Flooring Concepts was very disappointing. When we were scheduled for service,…read morethe timeline suddenly changed from what it was when we signed the contract. We felt scammed because timing was very important to us, but had to proceed despite feeling the owner was dishonest. The crew that was sent to install (Tim and Giovanni) was unprofessional and made a lot of mistakes. It got to a point where we felt uncomfortable with them in our home. When they did show up, we caught one of the workers laying on our new carpet and rolling around. When we brought up the issues to the owner and installation manager (and sent proof), they did not seem to care. It seemed as if this was normal for them. Any solutions were brought up by us and no solutions were provided by the company. We even had to point out a lot of mistakes that were made that the installation manager missed. At one point, we had to facilitate getting our carpet to our home because one of the workers wanted to leave and we had to do the labor of carrying the carpet into our home. When we finally got another crew out, they were confused about why our project took 7 days when they said they could have it completed in 2. At the end, when discussing with the owner, we felt he was he acted rude, aggressive, and condescending. The dishonesty and lack of communication throughout the process was the worst we've experienced through 5 years of home improvements. An actual quote from the owner was, "I only care about the numbers." After fighting with them for a week, the end product is acceptable but not as expected or worth the price. This company does not care about the job they do, they say themselves they only care about the numbers.

Service Requested was fantastic quality of counter tops perfect value excellent they did a…read morefantastic job installing countertops

They did a great job installing our countertops and full height splash. Our job was difficult and…read morethey knocked it out of the park. The template guy, and install team was great. Very professional and respectful of our home. The lead time was a little longer than originally quoted but worth the wait.

I had a great experience with this company. Joe was easy to work with and gave me a great quote for…read moreour basement. He did the work efficiently and it looks awesome. I don't think I could ask for more: great price, nice guy, and I excellent work. I will be giving Joe's name out to anyone needing flooring done.

Oct. 4, 2019 A month after the install, the grout started to…read morecome out in places. I now have huge areas with no grout between the tiles. At some point I will have to have the floor redone. Another professional told me that is was because they did not apply the grout with the correct consistency. I really should try to get at least a partial refund.

We used CHR years back to refinish most of our house and they killed it then so it was a no-brainer…read moreto reach out to them when we discovered original hardwood flooring under the nasty carpet in our bedroom. There was floor repair needed this time and honestly, I was a little nervous how they were going to handle it, but I'm a fool for even carrying that notion as they made it look like there never was a giant piece of wood slapped on the floor after shoddy duct work was performed years back and promptly hidden with carpet. It took a little bit for something to get scheduled, but it happened. I had the room ready for them when they arrive and moved out all items so they literally could get started without delay. Charlie and Gary arrived on time each morning and were ever so passionate about their work. Seriously, to see them excited about their job says so much. They are professionals at what they do and were friendly as hell too. We are more than happy with the results and the finished floor makes the room so much better. It took 2 days and, even though it was a fricking monsoon outside while they made the repairs and restored the floor, Charlie and Gary didn't miss a beat. They were able to fix the floor, sand it down, and put a few applications of stain down making the floors look amazing. They finished up on a Friday afternoon and offered to come back later in the day to install trim and the closet doors and were back as promised still in great moods. Charlie even left me with some stain and putty as I told him I was going to remove a metal transition in time and replace it with a wood one. Dude even took the time to tell me all the steps I should take to make that transition perfect and it wasn't a forced attempt - he wanted to share his knowledge. I can not tell you how rare of a quality that is where the crew is legitimately excited to do their work and marvel at the results. Made me so happy to use them again to support their venture. Owner Jesse came out a few days later to check out the results and that was that. I gave her pretty much the same feedback about the crew as I have written here, and she talked about them like they were her own blood. Sure it might have taken a minute to get on their schedule, but let's face it, there's a ton of folk out there with projects and not too many professional companies to attend immediately. I personally did not mind the wait as the outcome was perfect. Kudos to CHR for once again exceeding my expectations and taking a destroyed, abused wood floor and making it into something beautiful. Note: I was not compensated at all for this review. This comes from the heart and if you are looking to have your floors restored, you'd be a fool to not use CHR.

Jessie and Brian did amazing work on our floors! They are both personable, professional, and…read moreflexible. Brian kept me informed and updated on the process and timelines the entire time he was here. He was very tidy and efficient. Jessie provided great advice on maintaining and even went above and beyond to accommodate equipment for us to move our furniture when she wasn't obligated to. I immensely support Jessie and everything she and her company stand for, and couldn't recommend Cle Hardwood enough!

BIG warehouse with lots of selections. We went on a Saturday morning and someone helped us right…read moreaway. They walked us throughout the whole warehouse to show the different countertop options. You get to choose the exact slab you want in your home! We LOVED knowing exactly how the countertop will look. We purchased these within a half hour of being there. The workers (in store and the ones that came to our house) were all very nice and answered all our questions. The countertops were installed about two weeks after visiting the store. Highly recommend!!!!!

They have completed multiple projects for us, including my own kitchen. Very pleased with their…read moreproducts and craftsmanship when installing.

I recently renovated my kitchen and I looked everywhere for countertops and I had nothing but a…read moregreat experience here. I went there on several occasions because I needed a remnant for a bathroom and a full slab for my kitchen. By the time I was ready I missed a sale and I kept going back to look for the perfect remnant piece at a price I wanted to pay. While they have good prices and an amazing selection, I found my countertops elsewhere. Even though I did not end up making my purchase at Crown. I wanted to write a review so anyone else in the market would know not to overlook this excellent location. They offer kitchen design and use Bertch cabinets. Thank you Charlotte for your patience, knowledge, and customer service.

Great job installing my Kitchen! Sales and staff friendly. Great customer service. Will recommend…read moreto all my friends. Thanks for all your hard work. Greg Z.

Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would…read morecheck them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation!

I work in a small home office and we needed the first floor of our carpet replaced before a big out…read moreof town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch.

Family owned Polite…read moreFriendly Helpful Educational Willing to answer lots of questions No high pressure sales

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store