We ordered carpet for our church from National Design Mart in Medina, Ohio, and we were very pleased with the look, quality and price. National worked well with us on the date and time for the scheduling of the installation. The crew from National that installed the carpet was very professional and did an excellent job in a very timely manner. The church members were more than pleased with the carpet, installation, price and how everything was handled . Thank you to Chris and the crew that helped make our church a beautiful place to worship God. Thank you all. read more

Went into the showroom to peruse - not one person greeted me nor did they ask if I needed help. Plenty of employees chatting amongst each and ignoring me the customer. I requested a measure of several rooms and that was completed. I NEVER received a call or an estimate. 7 months later I call to let them know this,,,, no apology and said someone would get back to me. Never did. shame on me- never again. Don't waste your time- they truly do not care about customer service at all!! read more

Do not buy from here. We've have 4 separate issues with purchasing flooring for 1 single room. Still hasn't been resolved after 6 months. Staff is unhelpful and unconcerned. This place is a joke and is useless. read more

I'm a retired owner of a custom cabinet business. When it was time to help my sister redo her kitchen, we were impressed with the showroom of NDM in Medina, Ohio. The granite salesperson, Kimberly was very helpful with showing us products. I encouraged my sister to deal with NDM, even knowing the product was more expensive than the local home center, believing she would get better service from them. However, after the sale was made and there were some problems that needed resolved the better care and service just did not materialize. 1. She was given a price on installing the new sink and disposal that NDM provided. The counter installation crew cut some of the pvc plumbing pipes and she was charged an additional $100 for their blunder. 2. When template was made for counter, she was told that she needed to have concealed brackets for peninsula overhang, and it was $300+ for them. That was not a problem and agreed and paid for. When the counter was installed, the brackets were not installed. getting an explanation why and a refund took weeks. Never an explanation nor an apology. Made to feel like we were being a pain in the butt for asking. 3. Biggest problem and concern are that the granite counter tops have a gritty feel that never goes away, no matter how much they are cleaned. All information that we can find online, seems to indicate that there is no fix for this as it is an indication of an inferior slab. Kimberly just expects my sister to live with it. My sister has requested several times to speak to someone in authority and Kimberly just ignores the request. 4. This would normally be a non-issue for me but just emphasizes the lack of care to details by NDM. Supposedly when the counter was purchased a 12" granite lazy-Susan was included Free. They did make a second trip out and brought the lazy-Susan but the bottom of it was just a rough piece of metal. They told her it was her responsibility to glue something to the bottom or it would scratch up her new counters. I fixed that but could not believe they would deliver such a poorly designed piece. There were many promises made of their excellent products and services but none of it exists in our experience with NDM John B read more

National Design Mart - Flooring Near Me - Medina, Ohio

holes cut in granite were too big so they came out to "fix" it though still noticeable! When asked about whether we would get some kind of discount- we were told they don't do that since they fixed it. Would not recommend using them. They will also not tell you information about your job if you had it sub contracted out. read more

We've been working with National Design Mart for a few months to remodel our kitchen. Overall, we've been satisfied with the process and the staff. My mother-in-law is an interior designer, so she created most of the design herself with my wife's and my input. I was thinking that we would replace the floors, counter tops, and back splash while refinishing the existing cabinets. But the wife's plan called for replacing the cabinets too. Instead of shopping around for each component, we visited National Design Mart because it's a one stop shop for all the things we were going to need. Pros: One stop shop Excellent selection Experienced, professional staff on site Staff was approachable and reachable They install counter tops Free snacks Cons: Pricey No returns - all sales final - you better like what you buy No 3D software to get a clear image of what your kitchen might look like (this is critical as you don't want to buy something and not like it after it is installed) Do not have contractors to manage your project They only install counter tops, you have to find an outside contractor to manage your project We worked with Alan to design and select cabinets. Alan was friendly and wonderful through the entire project. His cabinet design was perfect and it came out perfectly in the end. We worked with Jennifer to select floor and back splash. Jennifer was also very friendly and great to work with throughout the project. The floor came out amazing and it is one of our favorite features in our new kitchen. The back splash (6"x36" tiles) we requested was no longer manufactured, and thus unavailable. But we weren't notified until two weeks after we ordered it. So we opted for a back splash with the same colors and pattern, but on a significantly smaller tile (4"x12" tiles). Once we had it in hand, we ended up not liking the smaller tile because the pattern was very repetitive for our large back splash. Jennifer went above and beyond to get us a full refund for the back splash tile. We worked with Paul to select counter tops. After taking my mother-in-law's advice, we decided to use quartz instead of granite. Paul helped us select a nice quartz called Tofino. He worked to get us scheduled for measurements and installation. Paul was excellent in his demeanor and communication. Overall, the experience we had at National Design Mart was a great one. The prices are a bit high, but if you have the money, this is a great option for kitchen remodeling. read more

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Just a really good store, The employees are nice and smart; And they actually know what they're doing I had no problem coming here and ordering carpet and other furniture. They make sure of what you want and even double check. I recommend going to Shana for service she's super kind, and makes sure you walk out of the store with no complaints. they show you that they can do their jobs correctly. Come to National Design Mart!!!! read more

google sponsored ad brings this company up as clearance hardwood flooring. no product availability on website, none in stock all this was discovered by a phone call where the woman I spoke with was curt, forward, answered questions that just created more questions, when I said, ok, thank you for your time, she just hung up on me. Thsts fantastic. read more

This year, I began a kitchen remodeling. One of the major parts of this project is the selection of a countertop. Both the visual impact and the daily functional usage of countertop are key factors to achieving customer satisfaction. As I shopped for a suitable product supplier, I visited National Design Mart in Medina. Their staff was both friendly and courteous and they provided excellent product education. There are a number of considerations, a customer must weight, in planning: as a significant investment is being made. As well, the countertop makes a powerful impact!! Design Mart's broad countertop selection is paired with expert counsel. The various steps involved in choosing a countertop include selection of the stone itself, it's tone and coloration, the precise measurements that must be made, as well as the installation process. Both the product and process education and expertise I received from their staff, as well as, the ease of communication with my salesperson, throughout my experience, was FIRST CLASS!! Every step was guided with ease and a positive attitude. Make certain you visit the National Design Mart as you consider a new or replacement countertops. Their expertise and quality are stellar! read more

Terrible customer service. Had a delivery of 16 x 12 throw scheduled for about three weeks. The day before the delivery, they called and set the delivery window between 12-2pm. At 12:35 on delivery day, they called to say the delivery crew " called off" and they would have to re schedule. Having the furniture already arranged to accept the carpet, we picked it up. It weighted about 400 lbs and was very hard to move. Frankly it was a PIA. Thanks for waiting all day to let us know the crew called off read more

Friendly staff. Wide selection. Beautiful options. Quality products. Competitive prices. read more

We worked with both Cory, an interior designer, to custom order our bathroom cabinet and Paul, a granite sales associate, to design our countertop, sink and faucet. Both were knowledgeable and professional. Our orders were filled quickly and arrived as ordered and were exceptional. The countertop installer was also top notch. Highly recommend National Design Mart! read more

We just finished our kitchen with beautiful countertops from National Design. Our sales consultant Krista was so helpful and we appreciated her advice in coordinating the countertops with our cabinets. The installation process was easy and they were communicative throughout. We were very happy with our experience with Krista and the National Design team! read more

National Design Mart - Kitchen countertops - Flooring Near Me - Medina, Ohio

Can't speak to installation because I have never purchased anything from them due to their sky high prices. For example, I just purchases 1300 sq. ft. of LVT flooring. The other quotes I received for the exact same flooring ranged from $4,200 to $4,750. They quoted over $5,500. That's $1,300 more than we ended up paying for it. We had the same experience when we priced cabinets and tile. read more

I recently updated my bathroom. Ian Gant was efficient in managing my purchases. All was done in a timely manner. Paul Gibson supplied the countertop for the vanity and I am very pleased with the result. All is complete except the installation of the tile floor, which is scheduled for 2-14. I'm confident that the quality of product and service will meet my expectations. The total cost of my project has been a pleasant surprise. Thank you read more

This is my first experience remodeling a kitchen and half bath. My contractor suggested I look at counter tops at National Design and I selected quartz. My contractor estimated it would take three weeks from measuring to installation of the counter tops. From initial shopping to measurement to installation, the employees were professional and personable. It amazed me to see the precision equipment used to measure for counter tops. The operator cheerfully answered my many questions. It also pleasantly surprised me to hear that the counter top would arrive in a week. Cody, Cody and Jay were meticulous in the installation of the counter tops. They made sure I understood the entire installation process. They wiped, sanded and caulked for hours to make sure the installation was top notch. I could not have asked for a better experience. My rating is four stars instead of five only because I felt the prices were a little high. I would post a picture, but there is still other work to be done and a picture at this time would not do justice to work. read more

We're high-end flippers and potential repeat customers that will always need flooring, kitchen cabinets with installation services required etc. They just lost a high-paying customer. While I did not expect the red carpet to be rolled out for our company, I didn't expect the salesperson to be so unhelpful, so uncaring. Very clear, she did not want to be there. She was the only cabinet person there for a busy store?? She said the earliest she could start to have cabinets installed is 4 months. That is quite a bad timeline for us but I was willing to work with it but her attitude just made me walk out of the store. She just did not give a flying flip. Also, flooring dept. NO ONE there to answer questions, like when will we be able to get our order?? Is it even in stock?? What is install timeline?? We went in on Saturday and only saw 1 sales rep at cabinet section. No one else to help you through-out whole store. They did have kind receptionists at each dept. who will greet you, but unless they're going to jump out from behind their cushy desks and get my cabinets installed, then stop with ur plastic smiles. U really could care less that NO ONE was there to help us. Waste of time. read more

Over the past 1.5 years we have worked with National Design Mart on several projects for our whole home remodel. This included carpet for the whole home. Tile for each bathroom and kitchen. Countertops for each bathroom and kitchen as well. Further more, we used their free designer to help think through the entire aesthetics and design for our project. And their installers for the carpet, some of the bathroom/kitchen tile and kitchen countertops. We are really pleased with service and staff we worked with. Now, this isn't to say there weren't hiccups, reschedule and staff in/out for various reasons and items to work through. These were all manageable and we appreciated the clear communication. We really appreciated Pam and her effort to help us get the right counter tops and to verify our order and to help us work through things when we changed one sink our and a stone was cut too small. Beyond Pam, we really like Rob the tiler who did a marvelous job in our master bathroom and our kitchen backsplash. We gave him custom, unique tasks and he is a master craftsman who delivered impressive results. No excuses! And the counter top measurement and install teams were all good. We appreciated their review of our project and giving us tips and answering our questions on best to prepare for the install. We would shop there again. read more

Terrible. Customer service is non-existent. 3-4 people operate the main desk and act as greeters when customers walk through the door. They want to match us up with sales people if we're not currently connected with someone. They're relentless. It's the last time you'll see a sales person because 15-20 sales people are huddled into cubicles, hidden away from consumers, at any one time. Customers walk about viewing the billions of products housed on the massive sales floor, but customers need to locate a sales person. (They're all lounging in the cubicles). We looked through tile for at least 15 minutes, and we had questions we were speaking to each other about. There was an employee in the department, who at first appeared to be a customer. When I realized she was doing some kind of inventory, I asked for her assistance. She looked bothered, but answered simple questions until she pawned us off on a designer. Don't waste your time. We were quoted a price for the tile the grout and caulk but told that the sale which was happening the following week wouldn't really save us anything but a couple of cents off of our total purchase I thought that was offputting. We were back on the day of the sale and none of the prices were any different for sale said the warehouse would be opened to the public but we didn't see any evidence of any warehouse nor any evidence of any sale price. The decorator we worked with said that everything was on sale 10% off the posted price. I'll Never return read more

Not sure what happened to National, but they more than likely lost me as a customer. The "welcoming" staff are rude and pushy (as in swarm at the door), and the customer service is lacking - everything is a process. After the amount I have spent there on flooring and granite countertops, I can't believe that they would treat repeat customers the way they do...And then I spoke to Manager Ron Stevens (out of Wooster???), now I see. Your demeanor on the phone Sir, Rude and all about the sales! It starts with the leaders. If you have used National before, it is NOT the same place. It has definitely turned into a commission-driven turn-stile. Y'all got too big for your britches. Don't forget who helped your business grow! read more

How I wished I had consulted Yelp before agreeing to use this supplier! After the forth trip to our new build house, they simply gave up and gave our builder his money back. Their reason was that they did not have a skilled enough staff to properly cut our kitchen quartz countertops. They drilled the faucet holes in the wrong place (even though the builder delivered the actual sink for them to template!). They also cut the edge too far so it was halfway into an adjacent wall. Then they patched it and tried to say that it looked fine (it was soooo obvious!). You'd think higher cost stone would command more of their attention, but it doesn't matter to them. So now our move in date is pushed back another month or so as we start the process all over with a new supplier. Use these folks at your own risk. If you do, prepare yourself for possible disappointment. read more

We should have known when we first spoke to salesman "Don". He didn't know what he was talking about when we started asking about installation timing. My wife and I went in person to the store and Russell helped us. He was very knowledgeable and took a lot of time to make sure we got what we wanted. He is such a good guy, he gave the sale to "Don" since we spoke to him first. We paid in full and made sure that both my wife's and mine contact numbers were on file. "Don" was supposed to call the night before and confirm the installation. He didn't! When I called in he said they didn't have our contact numbers. They sure did use our credit card number easy enough. The installers arrived and the carpet seems to be installed properly. The problem arose when they said they forgot their vacuum, said sorry and left a huge mess. The large carpet chunks and left over fibers would have destroyed our own vacuum if I hadn't had a shop-vac. When we called the installation supervisor, he never called us back. We finally called back and got through to someone other than a voice mail and they offered us a $100 coupon toward future purchases. We will never go back there. The carpet quality was good, Russell was wonderful, but everything else was very disappointing. read more

we just had three rooms of carpet done. The installers were very professional, neat, and cleaned up after themselves. We loved the selection of Carpet National design offered. we will be using them again. read more

Great service! Chris was excellent at follow up for carpet and Tony for granite. Had little issues that they gladly rectified. Really a good experience and am pleased to report a group with integrity- hard to find. Highly recommend read more

Terrible customer service! I would never go back. we purchased countertops, blanco sink, and backsplash. After a few months our sink cracked after normal use. I contacted national design mart and they directed me to the manufacturer. The manufacturer shipped a replacement sink free of charge. When it arrived and I compared it to the sink National design mart installed I notice there was a very large defect on the original sink That looks like it was patched prior to installing it. I contacted national design mart and was told they they would have installed a damaged sink as long as the crack was not on the inside. They want to charge me $500 for labor to install new sink even though they installed a faulty one. read more

This was a perfect experience! I am surprised to see any negative reviews, because our granite countertop project was flawless. Our salesperson, Taylor, was fantastic: helpful, knowledgeable, and very professional. She helped us find a stunning slab of granite, and we were able to choose how it would be cut for our two countertops. By the way, they have a huge indoor area with more beautiful slabs of granite than you can imagine. The installers were perfectionists- they took great care not to leave so much as a scratch on any walls, and the precision of their work was better than we ever hoped for. Our kitchen went from bland to looking like a million bucks! Oh- and we had first checked at a big name home improvement store that had a "20% Off" sale on countertops & installation going on. Design Mart still beat their price, and with a piece of granite that I'm sure was a higher grade than we'd have gotten elsewhere. Cutomer service was courteous, efficient- Spot on! I guess that their expansion and the move to a new location some time ago, had caused some "growing pains" that affected some of their ratings. However, we had no problems at all. This was our first experience getting new countertops, which means we had many, many questions throughout the project. Even so, Taylor was always pleasant and patient with me. The job and the people were absolutely top-notch. I wouldn't hesitate to recommend them. read more

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National Design Mart installed our flooring and granite at our new construction home built by Diyanni Homes based in Columbus (Buyer's Beware- Stay Away from this BUILDER!). We paid a premium price to upgrade our carpet and laminate ($4930) and have numerous outstanding issues to date. After several attempts to reach out to the appropriate installation/operational folks (Phil Gibson, Scott Hayduk and Nick Howell) over the course of the last few months, we are at a stalemate. Scott came out to complete a walk thru to address the issues 5 weeks ago but since then we are unable to reach anyone. Our carpet seams have separated in addition there was not enough carpet installed initially so there are various areas near the baseboards where the subfloor is visible. The master tub deck was retiled 4 times and still not corrected-- different shades of grout used, chipped/poorly cut tile, damage to our vanity cabinets- the installer hit the cabinets with a grinder (we paid an additional premium for the 12x24 tile). We have cracked tile in a few areas of the house (bathrooms). The "floating" laminate flooring was damaged in the kitchen and laundry room during install so they repaired it by using nail glue instead of replacing properly, now the glue is separating and the floor is shifting, hence it's floating. Almost every door frame where the carpet meets the frame was damaged during the carpet installed. Like any consumer, we only desired what we paid for and to be completed correctly the first time. We did not pay for a used home! read more

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I purchased 1200 square feet of vinyl flooring from this company 12/21 and had it installed by them. About a year and a half later, the flooring started coming up in areas and moving. I called the company to make a claim on it. Started the process in October 2023. I JUST got a denial letter yesterday about my claim stating that the flooring literally coming up and off the floor is due to those areas being "high traffic areas." I bought my floor so I could walk on it. I bought vinyl for the durability. This company will not stand behind it's products or the people they sub in to do the installation. The installers told me it was supposed to be a 2 day project, but they rushed to finish it in a day. I am quite sure now that they cut corners to finish in a day and I am paying the price for it. They no longer make my flooring and my kitchen is full of broken boards. The inspector's report states that the flooring is off the floor a quarter inch in a lot of places. So ow I am going to have to pay someone to not only put a new floor in, but to completely tear of the piece of garbage NDM put in. Run as far away as you can. Poor quality products, poor workmanship, and absolutely will not stand behind their products or their work after only two years of use (and the floor was not cheap!). read more

We bought a special order vanity in April for around $1,000.00. In June, upon delivery the vanity arrived in disarray. Most of the drawers were off the track and most of the tracks were damaged. There were gouges on both sides of the unit. It looked like a blind person put it together and dropped it multiple times. We called immediately (and submitted pictures) and another vanity was ordered. We fortunately had time as our bathroom demo was not scheduled until August. Low and behold the second vanity was also less than prefect. Serious gouges on one side and a chip on the side the would be visible. We were offered another vanity and at this point we could not wait as out contractor was moving forward. The side with the gouges was flush against a wall so we, reluctantly accepted the defect and the chip on was touched up by my contractor and the drawer was "fixed" by my contractor was well. I was more than patient and asked for National Design Mart for a 10% discount for our multiple troubles and headaches. They checked with the manufacturer and declined. Do not buy from this company!! They send garbage and do not back the products. How many vanities would I have to go through to get an acceptable product for the full price I was paying?? read more

Beware, make sure you get full details on your counter number of seams and what theses seam will look like when they are done They will tell you what ever you want to hear to get half down deposit to order the stone Once they get the stone they want the remaining money before they will cut the stone That is when you find out what the sales people told you was not correct I was told I would I would not see my one seam till they had my money Then it went to 3 seams then 2 seams and now the seams are very visible and I was told you can barely feel them. I was told it was the best they could do I agree with them it is the best they can do My advice, find a better stone company read more

"Let's show you our cost effective countertops" was the first thing they said. I work for a Fortune 500 company, I love my carhartt and boots... your choice to not take my business serious outs you $5,000 plus my parents home $4,200. The black guy with dreads is hands down awesome, their granite and employee needs to learn what work is. read more

I don't normally post reviews but I have to give a shoutout to National Design Mart. My wife and I worked with Paul in countertops. He was really knowledgeable and really helped us as we had a hard time picking our countertops. He might be one of the nicest (and most patient) salesman we've ever worked with. This place has a huge selection and provides a much better experience than the big box stores because you can actually see the slabs in-person. It seems much better than just looking at a tiny sample and trying to figure out how it will look throughout the entire kitchen. When Dan came out to measure, he hand measured and laser plotted our kitchen. The plan came out perfect. I'd much rather go with a place like National Design Mart where they measure, cut, and install all of the time themselves instead of just contracting out to different people each time. Another thing that made it really nice...they have a babysitting area for kids (of all ages) to hangout at while parents shop. My 8 and 12 year old kids were reluctant because they thought it was for really little kids, but afterwords they actually asked us to go back to a store! My kids normally complain all the way to any store. My daughter made crafts the entire time, and my son played Jenga with one of the ladies. I agree with Dave P. I'm surprised to see any negatives. Great experience! read more

Angela is great to work with! The store was easy to work with. Great selection. They price matched the flooring we wanted! A little problem with the pick up but they resolved it immediately! read more

Don't ever go here. Customer service is a joke. They cut the piece wrong and admitted their mistakes after install. The installers felt awful and nick the operations manager admits there is an error in cuts and dimensions. I asked for a refund bc of the damage and was offered 1/3 of what I paid and they would take my warranty away if I took the refund! Why? Why? I asked Nick and JIm on voicemails since March 23 and never got a call back. Filed a BBB complaint in which nick offered the owner to reach out to me which never happened. Sinks dip hold water, faucet cuts unevenly spaced, and dimensions of the piece totally wrong. I gave them ample time to respond to me before I wrote a negative Facebook review, and went to the BBB. The company admitted the mistake but won't do anything to fix it they won't even call me to talk. I'm just a number and you will be too. Worst customer service. Consumers be advised! The granite is pretty but it's not worth being treated so disrespectfully. I want to add Chris The owner did come to my house and helped with the faucet holes. He also said no one ever told him about the drains and offered me new sinks after seeing how the water stood in the sink. He also did offer to redo the incorrectly cut piece. Changing my review from 1 to 3... simply because Chris did give me great service. However the process to get to him and the fact of how poorly Nick treated me does still stand. Chris made efforts to make things right and apologized. read more

The communication from customer to salesperson to measurement professionals to install professionals is incredibly lacking. The manager, Mark, is quite a gem of a horrible customer service agent. Telling us that if we decide to go somewhere else, that's our choice, this is America! Understand that, but we were trying to inform them of our frustrating experience and he was not open to hearing any of it and cut us off in mid conversation. Shop here at your own risk for countertops. read more

Great new store..... lots to offer Too bad they screwed up our carpet order! I would not recommend shopping here, it's like they forgot about customer service when they moved!!!! read more

Do not do business with National Design Mart, although some of the their employees were helpful and did a good job. Their customer service and management was terrible, either they ignore you or they are rude to you. What started out as an an exciting kitchen remodel turned into a nightmare. And, they make you pay upfront, now I know why, they keep your money and give you a poorly made product.They go out of their way to make you feel bad, they are rude and tell you its your fault the product is bad, and that " you are to particular" they said. What should have taken a month or so took over 5 months. I am very heartbroken and disappointed. We paid a lot of money for much stress and many headaches. I know Northeast Factory Direct refunds customers for long wait times or errors, they treat their customers well, should have gone there. read more

Our countertop and cabinet journey began in August of 2021. We had just purchased our new home in June and I promised my to renovate the kitchen. This was the first time we have purchased cabinets and granite. While the customer service inside the store was poor (what's with the front desk people who just don't add any value) we chalked that up to post pandemic staffing issues. We placed a deposit for the granite on 8/13 and signed the cabinet paperwork on 8/25. They said it would take anywhere between 12 and 16 weeks for the cabinets to be delivered. We never heard from them again. I called toward the end of January 2022 and they said my cabinets had been received 12/26. No call...nothing. The cabinets were finally delivered 2/18/22. There were 2 damaged cabinets and issues with 6 others. I contacted the store and they put a 4 week rush on the replacements. On 3/9 the countertop templating took place. The install date was set for a month later on 4/6/22. The time in between we had to use our bath tub to wash our dishes until our contractor could re-install our old counter and plumbing to use until our new granite counter top was installed. On 4/6 our replacement cabinets were delivered and our new granite counters were installed. This granite was what my wife had always been looking for! Unfortunately the fabricator cut the sink incorrectly (at an angle). We notified the National Design Mart...they sent someone out to verify this horrific error. They said they could either recut the sink or better yet they had a remnant piece that would match the flow of the other pieces. On 4/28 they came and removed the bad piece. (Plumbing had to be unhooked/ temp counter removed) for the new piece to be installed on 5/3/2022. Well...the new piece was not even a close match. Our Contractor had to come back out, build a new temporary countertop and reinstall the plumbing. They now tell us there is no more of our granite in stock. Mind you, I have been the one calling them and following up with them this entire time. Not one manager from cabinets or counter tops had called to empathize. Lia, Corey and Alisa were sympathetic to these issues but you would have thought bells would be going off. We now have to search for new granite(settled for a lesser grade). Mark the manager finally called and said he felt terrible...after I said to the installer that no one has ever reached out to us. I told Mark that this project is costing me a fortune every time my contractor has to come out and uninstall and reinstall the plumbing. Mark gave me $600 which didn't come close to the invoice my contractor gave me. My contractor charged me nearly $2,000 for 2 uninstalls and 2 reinstalls, along with 2 temporary counter tops...just so we have a surface to work on...mark tried to say he has giving me the best he could...On 5/25/2022 the third round of granite was installed. As we endeavored through this mess, the staff in the store all knew of our story, the installers were all shocked (these guys were truly awesome) knowing what we had been through. Our odyssey with National Design Mart was finally over. Did we ever hear from anyone after the last install...No. This kitchen project I promised my wife ended up costing me much more that we budgeted due to National Design Mart. I share this story so hopefully you don't have to to endure what we went through. read more

Submitted a request online to for measure to install new carpet. They came out and measured over a week ago. Never heard back, stopped in the showroom and nobody could find my measurements. Basically a waste of 1/2 day and a hour driving read more

Horrible customer service and they don't get back to you, no one communicates and they give misleading information. Don't waste your time with them and call anyone else but this company read more