Order cabinet online received in 2 days great. But open package and no hardware to assemble it…read more Check with customer service told to ship back. 110 lbs box . Like that is easy done.

Bed Bath & Beyond is a go-to for several items in my house, specifically Starbucks Verismo coffee…read morepods since with a coupon, it is the best price around. I would never shop in a BB&B without a coupon, as their prices are usually higher than CVS or Amazon, but are competitive with coupons. Also, you CAN use coupons on top of sale items, which is great! I was at another location when I purchased coffee pods, and a sign read they were 20% off, and I used my 20% off coupons on each box. I didn't realize until I got home that the original sale price wasn't reflected, and after a quick phone call they told me to bring my receipt to any store and they would refund the $15 difference. I went into this store a week later and the employee was very difficult and short with me about my receipt. It was a relatively simple fix, but she spent 5 minutes trying to argue that I did have the discount and that was end of the story since they were currently not on sale, and kept going in a circle acting like I was incompetent. She finally got a manager who looked up that in fact the items had been on sale and he was able to refund me the discount. I won't let one employee deter me from a store I enjoy, but her hostility was not appreciated! All the employees on the floor I've encountered have been super friendly and always smile at customers. If they can't answer a question, they are quick to enlist help from co-workers. The store is well stocked for it's size, and they always have clearance sections and lots of holiday/seasonal items.

I visited Prosource a couple of times in the past (ordered carpeting, tile, and hardwood flooring)…read morethrough them in the past) and saw that they now had Glass Shower doors (and we were in the market for new shower doors!) . I requested a quote and followed up a few times...never did receive the final quote (I received one quote but it was the wrong frame material and there was supposed to be a corrected quote...that I never received" AND the quote did not have any approximate measurements on it so I could not accept it as ut was submitted anyway...strange that it was EXTREMELY (3x the cost) expensive compared to the custom glass quotes (2) I received. (I suspect the dimensions that the company quoted were incorrect but there wasn't anything written on the quote) The last I heard (SEPT 2) was "We have a new Basco representative, our pricing must come from but he has not gotten back to me yet. As soon as I receive it, I will get the quote over to you. Sorry for the delay. " I never followed up after that. The reason I go to Prosource is they have a list of decent installers (at least for flooring and tile) And the people working at ProSource used to be extremely knowledgeable....I did not get that impression this time.

One star because YELP doesn't allow zero. **BUYER BEWARE** DO NOT USE THIS CARPET WHOLESALER…read more As I write this, I have had padding and exposed tack strip throughout my entire living area of my home because the salesman at Prosource can't read basic measurements and do simple math to correctly order carpet for a room. He failed to order enough carpet to cover it, so when the installer came out it was a foot and a half short. THEN they wanted to charge me almost $700 MORE to reorder it correctly. Meanwhile all my furniture has been sitting outside under a tarp for 2 days while I tried to resolve this with them. Horrible customer service. ABSOLUTE RIP OFF. There are many places you can but carpet. Go ANYWHERE but here.

Kevin Teppo is dishonest, does poor work and cannot be trusted to show up…read more My wife found him on Angie's List. For THREE HOURS (as a result of his pace, not hers), they walked room to room while my wife typed up every detail of what Kevin said he would do and how much it would cost. This included mostly painting but also a few handyman type tasks. They then printed and signed every page. The work started slowly. He was mudding almost every wall to make it perfectly smooth before painting it and then waiting days to paint it. We said up front that we didn't want that. It's an 80 year old house. The walls were smooth enough. They just needed a fresh coat of paint. We pleaded with him to please just paint them. Since he was wasting so much time waiting for mud to dry, my wife asked him to use that time to knock out some of the handyman tasks. He said he wanted to discuss how much he would be paid to do them. What!? We have his signature and my wife's signature on the page with the handyman tasks explicitly saying the work was included in the original quote. We agreed with him to knock a few things off the list if it meant he could accelerate the pace of painting. He later pulled me to the side and said, "I really wish you had been here when we did the estimate. You know how women are. They can be very emotional and irrational." I told him that I didn't appreciate his insulting comment and that the nature of their disagreement had nothing to do with her being a woman; it had to do with him not doing what he had committed to doing. He didn't realize that our security system included cameras and that it recorded people's comings and goings. We twice caught him in lies regarding the amount of time he spent working in our house. From almost the beginning, he came to my wife telling her a sob story about his cash flow situation and asking for advances. A mistake my wife readily admits today is that, in the interest of 1) giving him the benefit of the doubt, and 2) not wanting to exacerbate the tension already between them, she agreed to give him more and more money ahead of the work being done. Once he received just over $7,000 of the originally agreed upon $9,000, he stopped showing up, even though he hadn't done half the work. Then, knowing we were in a time crunch he, at the last minute, tried to extort us for more money. When I finally told him that we had finished the work ourselves and that he owed me part of the money we had paid him for work he did not do, he threatened to put a lien on my house, threatening to disrupt the home sale process. A BAD GUY!

Teppo was called to replace a few cracked tiles in my bathroom and re grout the shower. A year…read morelater, it looks horrible. More tiles are cracked than before I ever called him. The grout in the shower is crumbling and cracked. I am outraged. Now I'm going to have to spend thousands to re-tile my bathroom. He seriously ruined everything. Never ever again...anyone know of a REPUTABLE contractor on the west side??? UPDATE: I contacted him via email just to tell him I was displeased with his work and all I asked was for the color grout he used since we have to repair it now. I didn't curse or threaten him or even ask for him to come work on it and he sent me the nastiest email reply. (See pictures). Can't believe what an angry hateful person he is. Seemed real nice...I guess he is until you tell him you are displeased...

Rob and the crew at Big Bear were great to work with right from the start. The final quote looked…read moreexactly like the estimate that we got during Rob's first visit, and the work was done in a clean, professional manner all the way through our project. Once the work was done we had a couple of touch-ups that we needed, and a couple of things we wanted to have added that we didn't discuss initially. All of that follow-up work was completed within a week of asking and our new addition looks great. Everyone we dealt with at Big Bear was great to work with and we have already contacted them for additional work on our house. I would definitely recommend Big Bear Remodeling to anyone looking to get work done on their house.

To start, I never made it further than phone and email conversations with the office manager so…read moretheir work may be wonderful, but I will never know. This is a review of their business practices not necessarily their work. My first conversation was the office manager (who was polite and professional) asking an extraordinary amount of questions prior to a visit including measurements which I felt that was the job of the person coming out to provide an estimate. I was given a quote of 40-60K for a small Lakewood bathroom (note this was before anyone actually saw my bathroom.. why is this done?). Then I was scheduled out several weeks in advance. The day of my appointment, I took off of work. About a half hour prior to the appointment time, it was cancelled. I get it, stuff happens. I was a bit put off by the last minute cancel and the wasted day off. I went to reschedule and they had nothing for several weeks. I asked if they can make an exception since they were the ones to cancel and they could not. They asked if I wanted a zoom appointment (not sure how that would work???). I live 10 minutes away from their office. In the mean time I had 3 other local contractors (who had all been recommended) come out. All three were half of the price of the "estimate" I was given over the phone. Obviously this company does not need work. I cancelled my second appointment in an email to the company outlining my reasons.

Work caused damage to the house with water leak. The company is refusing to pay for damagesread more

Was here to fix a slow drain. After fixing drain they tried to snake it to make sure it was…read moredraining properly. Snake wouldn't go through so they chizzled away my concrete before asking and said my pipe had collapsed. Called his boss, explained to him what happened and said they could fix it for $800. I asked could I pay $400 now and the rest at the end of the week and they said they needed all the money upfront. Now months later they won't return my phone call to fix the problem so now I have a worse problem because they left my basement in horrible shape.