Excellent, excellent service, selection of beautiful lamps and light fixtures . We also purchased two ceiling fans, My first choice store to purchase electrical . They also have fabulous lamp shades!!! read more

Beware of buying lights online from this company. If the lights are not right because they have no showroom and you need to return them you need to pay cost of return shipping twice. The cost to ship product to their warehouse and then their cost to ship product to manufacturer plus a 20% restocking fee makes for a very costly return read more

Wolfers may be on the pricey side of things, but damn, the things they offer are pretty to very nice, the lighting showroom is better and better located than many others options. I like all the people who work here a great deal. They have always been helpful and accommodating as seemingly possible. Good for the designer, architect, homeowner, or electrical contractor in you. read more

Wolfers Lighting - Lighting Fixtures & Equipment Near Me

Went on a Thursday evening when they have extended hours. One salesman on duty and he was cheerful, not pushy, and gave me the exact right amount of attention and information. I have been a few years ago when they were busier and pushy but this experience was great. Wolfers focuses on modern styles that are fun and stylish. Prices are NOT cheap so this ain't no discount joint. Disappointingly one floor model had intermittent wiring, and I'd hope for these prices they could withstand the beating, but maybe the kids really play hard on some of these. read more

Wolfers Lighting - Candlestick style sconces - Lighting Fixtures & Equipment Near Me

My wife and I bought an expensive ceiling fan in early June from Woolfers. We hired an electrician to install it and it was too low. It could hurt us if we stood up. We returned it and got our money back. We proceeded to buy another more expensive ($750) fan from Woolfers and they told us it would take 2 weeks. 6 weeks later it arrived. Once again we hired the electricians and the light did not work. We were told by Woolfers to call the manufacturer , Minda Aire. They sent out a part and 1 week later the electricians returned. The light still did not work! We returned it and we were never reimbursed for the electrical work. Went to Home Depot, bought a ceiling fan for $150. It works like a charm. Lesson learned---avoid Woolfers!!! read more

Buyer beware. The website says "We offer free ground shipping for most online orders over $100. Please note that some large or oversize items require shipping by freight and will incur additional charges." I placed an order for a small $250 light with a customer rep, and asked for a discount since I could get the light much cheaper elsewhere. I was given a small discount. When I got the bill, there was a notice that shipping costs would be added later, and that this was a "special order". I called to ask why there was a shipping order and why this was special, I was told that all their orders were special because they have no inventory and everything comes from a factory. I was then told that because I talked to a rep and got a discount that shipping was added. Note that I was talking to a rep because I had placed an original order in March and had to call in May to be told I couldn't get the original light until August. The rep never said that talking to her made this a more expensive order. After a couple of phone calls and a threat to cancel the order I got the shipping cost waived as "a one time courtesy." It will be one time. read more

Great selection of lights ceiling fans and dorr bell's service is outstanding except fore one employee who's is just up right rude

Susan has incredible knowledge of the products they have on the showroom floor as well as the depth of the catalogs from which Wolfer's can source more unique pieces. After showing her two or three lamps that we liked, and describing a bit of our tastes, she got it in one and picked out a table lamp that was (a) completely aligned to our preferences and tastes (b) something we would never have thought to ask for, but were pleasantly surprised by (c) competitively priced. read more

Fantastic experience with Wolfer's Lighting in particular Mary Ann Rose who went above and beyond to help us replace a broken clip on a light that we had purchased several years earlier. Without her going the extra mile with her supplier contact we would have had to replace the entire fixture. If you value great service I would recommend Wolfers Lighting. read more

I have been trying To come to this store for months. I finally got here and they're not open on Sundays which is my fault for not looking. Why they're closed on Sundays..?? perhaps they don't cater to homeowners and more towards designers and commercial businesses? Anyhow I finally make it here and I have my 18 month old with me - I let her walk around because I know her limits (if she breaks it I buy it right?) . And every single person that worked at this business either stared at me or condescendingly came up to me (to see if the reason she was crying was because she burnt herself on a lamp???) or were short with me or just long stared at me. I asked for help from one person from some older lady and she was just waspy and bitchy to me. I know I look young and I have a baby with me and that sucks for me but holy crap I will never buy from this store. read more

Apparently, Customer Service is an issue all-around. I had a broken fan-blade on an older ceiling fan that needed replacing. I was just looking for a little guidance, and didn't have a lot of information regarding the fan (I'm in a rental property). On my way to Home Depot, I passed Wolfers and thought I'd give it a shot. Fair warning...you'll get far better customer service at Home Depot. I approached the gentleman (for lack of a better term) and told him my son had accidentally broken one blade on the ceiling fan and though I knew it was a long shot, could he look up the information based on the model number I had. He looked down his nose at me and said "Well, that's not how it works. The blades are all balanced, you need to replace the fan entirely. Sounds like it's time for a new fan for you." I explained that wasn't going to happen, as I was a renter and it wasn't my call. I told him I'd be willing to replace all five blades if necessary to achieve "balance" as he called it. The clerk did look up the information I had, but as I thought, to no avail. I inquired if knowing the size of the fan I could possibly obtain five blades (again, I was looking for guidance or information). He stated "Nope, it's definitely time for a new fan." I again reiterated "No, that's not up to me" to which he stated : "Then I Wish You the Best of Luck!" Yes, those were the words he used, but his tone told me I was dismissed. He sounded like Willy Wonka at the end of the original movie when he snipped "You LOSE! Good Day Sir!" (The link below is a refresher) http://www.youtube.com/watch?v=xKG07305CBs Not wanting to stoop to his level, or to level him, I left the store fuming. I did call manager Joyce, who apologized profusely and told me to please ask for her the next time I came in. I explained to her that the folks at Home Depot were far more knowledgeable and pleasant (directing me to a possible replacement blade), and that unfortunately, there would be no next time. You would think these independent stores would be bending over backwards to gain/retain customers over the corporate giants, but apparently, because I only wanted a single blade or information, I did not warrant the time of day. Stay away from Wolfers. Overpriced and under-friendly. read more

Pricing alone is my reason for this low review. We went to their showroom in Waltham, which is pretty nice. I like that you can press buttons to check out what the different lights look like when turned on. One thing that made me a bit suspect - no brand names were listed on any of the products - just their own item numbers, but I've been shopping online to switch out a TON of contractor "special" (read as "crap") lights in our house. I noticed in particular one floor lamp that I knew was the same one I bought for our family room. Wolfer's price: $315, the price we paid online when I got home to look it up $198 (and shipping was free). So, despite the "Best of Boston" awards, I was not impressed and definitely wont be going back. read more

I went to their Allston location but the service was not the same as in Waltham. I went their this past weekend looking for track lighting and fans. Not sure what I wanted since I just started remodeling my kitchen. Spoke to a sale person - Sarah she took me from the most expensive to the reasonable to cheap. Sarah took her time with me and I mean took her time . I arrive at the store at 2 pm and left at 4 pm. She explain in detail what type of fixtures to use what each one was use for, how many lights, the spectrum of the light and so much more. She then show me different colors that would go with the colors of my kitchen and even match the fan. Gave me both prices down to each detail. All this time never rushing me. I am a ask kinda girl and she in turn answered all of my questions down to the smallest detail of wiring, switches etc. I was satisfied and made my deposit for the lights and the fan. Plus they have a year warranty. If you are not satisfied they will return your money or if you fine you only need two strobes instead of four they will refund you for that also. hat they have here at this store is good quality lights and fixtures. Nothing that you will find at Home Depot or Lowes. Do not get me wrong Home Depot and Lowes are great but I wanted something unique , good quality for my place of residence. I would not purchase lights from them for my tenants apartment. Reason is I rather not spend way to much to keep the rent at a reasonable rate. If you are looking for unique track lighting this is the place... read more

I could not be more pleased with the service I had at Wolfers Lighting! I had the pleasure to work with Joe, who was extremely friendly and assisted to help me find the perfect Chandelier for my home, even dealing with a very tight timeline. I would very highly recommend using Wolfers Lighting to individuals seeking lighting for their home. A big thank you to Wolfers & Joe. read more

Okay, Wolfers is an excellent place for Lighting supplies and light fixtures. They mainly cater to the trades ( electricians, designers etc.) and commercial /businesses. However, Wolfers also has retail locations for consumers. - Excellent customer service - Very knowledgeable staff - Large selection in a great showroom - High quality fixtures I stopped in the Alston store on North Beacon Street on a Saturday to check out track lighting options. The gentleman that helped me was terrific. He covered : the power options, the different track lighting types, showed me all the options for fixtures that go on the track that he recomended. Suggested a halogen light fixture that used less power, showed me how to remove the halogen bulb from the tight fitting socket with a piece of tape. Also, he showed me how to properly mount the fixture in the track and how to unlock and remove the fixture from the track properly. Tips on how to do it without breaking the track. My walls/ceiling are the old type of walls with lathe and plaster. No problem, the Wolfers lighting guy knew exactly how to handle these older walls and made installation suggestions. I went home and installed the halogen track lights like I was a pro ...and when I plugged it it and turned on the switch the track lights worked perfectly. ( I opted to use a track light configuration that could be plugged into an outlet - this also saved me the headache of getting an electrician ) read more

Just this weekend I visited Wolfer's Waltham. It's not easy finding a lighting store so when I uncovered them within a Google search, I felt the ride from NH was worth it and it was. Tom S was the associate that helped me. He gets an A+! I purchased a pendent light and a light for over my DR table. Tom was very helpful. The only reason I'm not rating the business a 5 has nothing to do with Customer Service or the actual product as I would post a 5 easily on both but pricing is a bit on the higher side. My guess is, as another reviewer wrote, that I can find the items less pricey on line but I like the personal touch so I will come back again. read more

Among the rudest sales people I have ever dealt with. They think they are doing you a favor by helping you. Avoid.

As part of a kitchen remodel, I bought 3 sconces at Wolfers. I was promised that I would have them in 2 weeks. At the 2 week point I got a call saying they were not in and would take another 4 weeks. At that point I got another call that they were not in and a firm date was not known. When I finally got word that they were being shipped, I checked the tracking and saw that they chose the slowest possible delivery. 6 weeks after the promised date, I still don't have the lights and I have not been offered anything by wolfers to compensate for holding up my kitchen job as badly as they have. Do not trust what Wolfers tells you about when you will receive your order. read more

I had the opportunity to work with Joyce Gravel. I went to the showroom and found the perfect lights for my kitchen, and they were discontinues. I reached out to Joyce and explained the situation and she contacted the manufacturer and was able to get me the lights that I wanted. When they arrived one of the globes was broken, so she re-ordered and another part of the glass insert was not the one that I had originally saw in the showroom, so she reached back out to the manufacturer and they sent the right glass insert. Joyce was absolutely outstanding during this process. She was responsive, kept me up to date, and was very kind during the process. Joyce was the model for customer service. Wolfers Lighting is lucky to have Joyce representing them and I will refer anyone looking for lighting there. Outstanding experience! read more

I was in the Waltham store yesterday for a solid 25 minutes and not one person working in the store acknowledged my presence. Not one "hello" or "can I help you" to be found. I will never go back and plan to tell everyone else I know about how poor the customer experience and service was. read more

Terrible customer service. Rude, condescending, arrogant, and dismissive. Maybe if we had met with a different sales person, I would feel differently, but Ginger single-handedly ruined the experience for us. The bf and I were looking for a dining room light fixture. After looking in Home Depot and Lowes, we decided we'd try a specialty lighting store, hoping we'd get a knowledgeable sales person to give us some advice and ideas. After wandering around the showroom for about 20 minutes without so much as a greeting from any of the employees, we went to the counter to ask for some direction. Ginger didn't let us finish describing what we wanted before interrupting us and making us feel like idiots. When we started describing what we were looking for, she interrupted with, "Well, how big is your dining room table?" (Who knows the exact dimensions of their tables??) "Well if you don't know the exact measurement, I can't get a sense of the scope and scale you need." We told her we had looked at the Wolfer's website and found some options on it that we liked. "Well, that's just a virtual showroom and we actually don't sell the stuff that's on the website." (What? What's the point of having it on your website then?) "You can find the number on the website and email me and I can order it for you." (Oh, and get you a nice little commission? After how helpful you've been?) After a few more minutes of her condescension, she threw some catalogs at us and said she'd be back in 15 minutes. After 5 minutes of flipping through catalogs, no more knowledgeable than we'd been when we'd arrived, we decided to cut our losses and leave. We went to Savio's where we were treated much better, with the sales person being responsive, but not pushy, to help us come up with options in our price range and style choice. There might have been some other, more helpful sales people at Wolfer's, but if Ginger is an indication of the type of people they employ, I am not going to take my chances by going back. read more

Rude, dismissive, condescending and arrogant staff - on top of a VERY limited selection (read below) and SUPER OVERPRICED products. Save yourself a trip to allston, and shop online. After reading the other reviews, i guess i should have read them before leaving the house. Not much has changed here in the past 5 years it seems. When we walked in, we could see some of the paper shuffling staff in the back room, but they clearly were all on break, and as a result, there was no one to help us. After several minutes and several PA pagers for assistance at the front desk, a lady approached us, and after a very short introduction said she actually cannot help us because she has an appointment in 45 minutes. Several minutes later - out came Bobby, the showroom manager, who accosted us for not knowing how tall the ceilings were, what we wanted, and how many of each. Needless to say we are not contractors, just a young couple remodeling a house, and this is the first time we set foot in a lighting store (all of which we explained before the barrage of condescending questions and insults). Then came the explanation of all those things we should know as contractors, builders, electricians, etc., but do not know and thus she cannot help us find the kind of light we want. Then came the arguments: there is only one kind of LED bulb for this fixture, says bobby. "I saw similar bulbs with several LED cells/lenses" says I. "No" said bobby, "this is the only thing that fits". OK, how about pricing -just for kicks we walked in to a home depot. Everything there was about 300-400% more expensive for the exact same product then it is at Home depot and the home depot shelves are stocked with about 6-7 different LED bulbs which fit these fixtures. Instead of service we got attitude, who ever buys anything here? i do not know. Perhaps people who do not yet have the "internet" in the house yet. read more

You will notice that my review is very much in line with the following reviews. And clearly Wolfer clearly doesn't care. This is the second time that we have saved up money to do a serious lighting project and gone to Wolfer. And yesterday we were treated like crap (again). We need outdoor lighting for the 2 stories of steps up to our porch. We stood around for 10+ minutes while sales people were "hanging out" in the back room. Finally a man walks out, past us and stops to ask us if we have been helped. We said no. He came up and asked what we need - he did not introduce himself. We described our project and the challenges of providing a safe level of light to our staircase. And we told him what we were thinking to do about it - he simply stared at us and said "that will look terrible". Okay, so what would you suggest? A spot light at the top of the stairs aimed down the stairs at the street. That was it. When I said that a spot light would not address the issue of shadow and darkness at the bottom of the stairs. He second suggestion was to put up a pole light at the end (in addition to the spot light). I am sure that these suggestions were aimed at us because we did not look "rich" enough, not sophisticated enough, so have a beautiful and thoughtful solution to the problem. Finally, after we pushed and pushed he came up with exactly one suggestion that would include completely reworking our entire staircase. I was grateful for the suggestion but his attitude, disregard, and disinterest were tangible. I WILL NEVER WALK INTO THEIR STORE AGAIN - FOR ANY PROJECT - EVER. Our concrete guy stopped by our house today, had 4 different lighting solutions for our staircase and gave us solutions ranging from easy to difficult - but doable solutions that will work. And he did not treat us like dirt. If you are a working-class, or middle-class person, don't go to this shop. They will treat you far worse than anyone who works so hard for their money deserves. You deserve better. Go where you are respected. Best wishes on all your projects. tyson read more

Shows how absurd Yelp is. I've competed with Wolfers for over 30 years in the Boston market. Wolfers has always been and is still currently known now with-in the industry of having outstanding customer service. Anyone who gives them less than a 5 star review simply does not get it and does not understand the uniquely high level of service that they do provide that is so rare to find today. read more

I gave a fairly generous gift certificate from Westford Lighting (WL) to someone, but since the place closed ... and I had no warning ... I never had a chance to tell the recipients that they better redeem that certificate. The place that WL recommended (and said they'd provide good customer service) was Wolfers. So, we figured we'd ring up Wolfers to see if they'd honor some of the gift card. I know you're not your brother's keeper, but I wasn't expecting to hear, "Absolutely not." OUCH! It would have been fabulous PR for Wolfers to say, "We won't redeem that gift card, but we will knock a few dollars off your purchase for your trouble." They would have gotten my business, even if they offered to deduct $20, or had they been a little nicer about it, but since that didn't happen, I will find someplace else. I've just read the other reviews, and I guess I'm not so far off re: customer service and attitude. Too bad. There's one less game in town, but luckily Wolfers is not the ONLY game left. read more

I was very excited about this store. However I was turned off early on by the female associate who seemed perturbed, bored and was unsmiling. Threw a catalog at me and left. She was distracted and unhelpful. She had nothing to say about the items I selected for more information and was abrupt. She didn't care that I left after a while. Guess they don't care because they were busy enough. I found better service elsewhere for my remodel and that goes a long way no matter how nice the products are. Beautiful selections but would not spend my money here. read more

Customer service was unimpressive. After spending 450 dollars for a ceiling fan, we are returning it. Would not recommend under any circumstances. Little or no help when the motor of the fan was so loud we could not sleep. read more

I've worked with Wolfers over the years on my slowly-unfolding home renovation, and their customer service is amazing. I particularly recommend Joe Power (Waltham), who has gone above and beyond for me--e.g. going to great lengths to ensure one manufacturer fulfilled the terms of their warranty, even when they pushed back. Joe is also incredibly friendly; the embodiment of what customer service should be. Highly recommend! read more

My wife and I went to Wolfers to check out some under-cabinet LED lighting options. Suffice it to say, we won't be getting them from Wolfers. We visited the Waltham store on a Saturday afternoon, there were several employees working and a few customers in the store as well. We browsed the store for more than 25 minutes and not a single employee approached us to offer help -- or even acknowledged our existence in the store. The lowlight (pun intended) was that their LED display wasn't working, so I spent a few minutes unplugging and replugging in all the power cords for the lights as they were done wrong. Even this wasn't enough to get their attention! We left a couple minutes later without ever talking to an employee. read more

Terrible, and I mean TERRIBLE customer service. Yes, if you need a hard to find light bulb, this is a good place to order, but the showroom staff are awful. I bought an expensive Flos fixture, and within 6 years it is disintegrating, falling apart. I called Wolfers for help and the salesperson said "Well, it is 6 years old." What? I bought my house with fixtures that were installed in 1959 and they all worked! I had to push her to respond, and she agreed to try and see if Flos would do anything. She requested I provide images and information, which I did, she never even responded. I called TWICE and she said she'd get back to me. Never did. They don't care, it really shows. In this economy, you'd think customer service for people who have bought many items from you would be important, but at this location, don't even think you'll get a return for your loyalty. I bought many fixtures from them in the past, for both my home and several real estate investments. I'll never buy one thing from this company again, I'll take my chances on the internet. read more

As an antidote to the number of negatives for this shop, I'd like to offer my own experience. I was advised by my electrician to make an appointment or to be there early for best service. I showed up at 9 in the morning with a list of what I was looking for, a few images on my phone of things I liked. The showroom is eye candy, organized by theme and application. I was given a tour, we talked about my list, and Susan selected three catalogs for me to look at based on my interests. Everyone was helpful, cheerful, and happy to help. I ordered a fixture with a three week lead time, and everything arrived according to expectations. read more

Terrible store - they gave me the wrong light, entirely their mistake, but tried repeatedly to charge me a restocking fee for correcting their error. I would urge you to never do business with them as they had no interest in taking responsibility for what they admitted what was their mistake. read more

I have come to understand over the years that lighting is one of the most important aspects to any room design, and from what I have seen from renovations I have watched, it is one of the last to be considered. That's too bad, because you can decorate a room worthy of Architectural Digest, but if you don't light it correctly, you've lost the opportunity to bring it from beautiful to striking. Though I have known that lighting has always been my weak area (no matter how many lighting books I buy), when I decided to design my bucket list kitchen this was one expert I knew it would be worth paying for. I found the perfect person in Susan Arnold of Wolfers in Waltham (there is also a location in Brighton but the Waltham designer seemed a better fit for my needs ). I haven't for a moment regretted my decision. Susan went above and beyond in helping design the best lighting configuration possible. There are at least seven zones of lighting throughout the space (now two rooms since a wall came down between kitchen and dining room). I never thought I would have needed so many different lighting areas, but I use every one of them in different ways.(Plus, Susan didn't try to up sell me. She showed my lights across various budget spectrum, and demonstrated each.) I went for the programmable system, where I can push one button on a controller and all seven zones will adjust to preset lighting levels. Six different "mood" presets can be programmed. Susan's expertise in lighting is just one of the aspects for which to recommend her. She was also incredibly knowledgeable, responsive, and patient when helping me understand everything from the process of what happens and when in lighting installation down to finding a light we loved but could not locate anywhere. She calmed me down at my most anxious times and was enthusiastic with me when we figured out just the right lights to go in the space. She immediately got both my vision and my OCD nature, and, bless her, worked with both. In addition, she worked as needed with my contractor's electrician. The rare times she wasn't available, the staff at the Waltham location stepped in to help out with whatever I needed. I likely won't be doing many other major renovations anytime soon. But if or when I do, a lighting designer will be one of the first things I add into the budget. I just hope Susan will still be on the job... read more

I met with a designer at Wolfers to learn the differences in recessed lighting. He offered a great introduction and various options. He had a bit of an attitude when I did not agree with some of his suggestions. Even though Wolfers' prices were a bit higher than others I decided since the designer spent time with me I should go with them. I was not disappointed with the product, but the customer service was awful. I picked my order up and when I opened the box before the electrician came I found that I was missing items. I called and spoke with a woman and explained the issue. She spoke with the warehouse person and was told he remembered putting "the whole order" in my car. I explained that was not correct and told her that only 2 boxes were placed in my car. The warehouse person insisted he gave the complete order. I kept saying the order was incomplete. She then told me to send a picture of the open box and contents. I did. She then questioned me what was under the bubble wrap that I had taken out of the box (more bubble wrap). She did not actually call me a liar, but her comments were rude, strongly suggesting I was not telling the truth and reporting the warehouse person remembered putting the "whole order in the car." I felt attacked and became upset since they were questioning my integrity. I suggested they go back to the warehouse and look to see if perhaps a box was overlooked (I would think this would have been the first thing this woman would have suggested, but again, awful customer service). They did and guess what...they found the rest of my order. The design consultant were knowledgeable and products reliable. But the customer service was awful. I do not recommend this company. When I have told people of my experience many have commented that since Wolfers is no longer associated with Standard Electric their customer service has gone down. Through my experience, I can vouch for that. read more

Very surprised by the issues described on here. I've had nothing but positive experiences and was given excellent lighting recommendations for my home. Tom S. is very kind and very knowledgeable. He will take great care of you! read more

The bulb was waiting for me when I went to pick it up. I appreciate the attention they gave me with my one little bulb when I'm sure they had much bigger fish to fry. read more

Great selection and terrific help. We actually came here from the other Wolfers becasue we had a bad experience there. This location was great and fixed the error the other location made. Highly recommend this location. read more

Sold us the wrong dimmers for our new lights; Have to bring the electrician back to take out the wrong ones and put in the right ones. Won't pay for the extra electrian time that was their fault. read more

Great service from Joe in Allston! He found us exactly what we were looking for after we had visited several other stores.

What a great lighting store! Last week I went in to look for a new chandelier for my hallway and I couldn't believe the selection. I was not sure what to look for exactly and which fixture would bring the biggest "wow" factor to the room but I was lucky to have the manager, Joyce, guide me through the options. She showed me every conceivable option and was great about staying within the parameters of my budget and not showing me things that were way out of my range. The pieces all made a statement and inevitably I decided on a fixture that had the traditional style that I was looking for. While I was on a budget, I think I got a great value for what I paid for the piece especially since they have a warranty for a year! If you are looking for great service and really quality pieces there is no other place to go. read more