Kudos to Martavion at Wolfchase Honda…read more He and Abdul, the Service Manager, have shown nothing but patience and professionalism with me. The service manager (Abdul) came out personally to greet customers, and when I shared my concerns, he made sure I was fully taken care of. I've been calling because I was still having issues with my brakes, and not once did they become impatient with me. They always returned my calls when I left voicemails and made sure my concerns were addressed. Hopefully everything is finally resolved and I won't have to bother them anymore about this issue If you're looking for great service, go see Martavion at Wolfchase Honda and tell him Celia sent you! Thanks again, Tay and Abdul!

This is a dishonest dealership with Bait-and-Switch Pricing…read more I recently attempted to purchase my mom a vehicle from this dealership and was completely disappointed by their dishonest sales tactics. They advertised a 2025 Honda Accord Hybrid online with an Internet Price of $35,410--including a listed dealer discount--but when I got to the dealership, they claimed the price was $36,925, conveniently ignoring their own advertised discount. This is a classic bait-and-switch move to lure in customers with lower prices only to push a higher price once you're there. Even when I showed them proof of the online price, they were unwilling to honor it, offering no reasonable explanation. If you value transparency and honesty, I would strongly recommend taking your business elsewhere. There are plenty of dealerships that won't waste your time with misleading advertising. Listed below are the salesmen that I spoke with: *Salesman: Jerry Hughes *Manager: Tim McCray UPDATE: As an update, we purchased the exact same car from SOUTHAVEN HONDA and had a much better experience. We were in and out in just over an hour. The team was professional, fair and more than willing to negotiate. The car was listed at $36K and we purchased it for 33K. Take your business to Southaven Honda and ask for Clayton. You will get a GREAT deal!

Take your car here before you take it to your dealership for any kind of maintenance or service. I…read morehave a diesel car that is not cheap to maintain, but Jesse and his team have made getting excellent service at a VERY reasonable price a reality. Angela, who (wo)mans the front office is a gem! Give these guys a call before paying to much elsewhere.

From the owner: CarGuys Auto Recon is a Full Service Automotive Repair Facility, from basic maintanence and brake…read morejobs, ac repair to engine overhauls and replacement, year of experience working for the dealers allows us to accurately and correctly diagnose all makes and models. We also offer professional detail service on all vehicles. CarGuys has a combined 35 years experience in the automotive industry. We also offer affordable used Cars and Trucks, Specializing in used 4X4 trucks, we offer multiple types of financing and offer extended warranties on all of our vehicles. Big Town Sales and Service in a small town rural atmosphere, come see us under the Giant American Flag @ 6048 Highway 51 N Millington TN, 3 miles south of 385@51.

I recently needed to bring my vehicle in for a repair due to a problem with the radio and bluetooth…read moresystem. The repair started a little rocky due to a wrong radio part, then the lack of its availability, but things got sorted out. The Service writer (Andrew Howell) and Service Tech (Jason S.) made up for the slight hiccup in the delayed part. I was kept updated frequently on the parts status and repair. They fielded my questions without hesitation and answered them as acutely as was the situation. I appreciated that! We will definitely be returning based on our experience! I'd like to thank Andrew, Jason and Kenny (Gen. Mngr) for all their help and patience, Thank you.

The finance department will change the term lengths and hope that you don't catch it…read more Unfortunately, this happened to me and I didn't realise this until a couple of days later when receiving loan information from the bank. The GM defends this practice by saying that you signed the documents, which I did, but it's not what I agreed to.What a terrible way for a business to operate!!!!

We it's been almost 4 yrs now I have 5 payments left and well any guesses as to where my car is…read more... That's right the shop STILL and AGAIN. The shop has had it more than I have. But I will give them credit at least they're trying to fix it or they're just tired of seeing me in the service department

Serious brake problems from salt pre-dating purchase at least 2 years. Not discovered until the…read morefirst routine brake job. Cost an extra $2000 to get it in a safe condition to drive. Stonewalled in Memphis (the one on Hwy 64) and then numerous calls to Richmond home number, including from the mechanic who fixed the brakes, produced no cooperation to pay the extra amount. It was well out of their 90 day warranty window due to my daughter's health problems which required hospitalization. In no way did they inspect the brakes because they would have found the salt damage.I would go to AutoNation instead.

My sales team was amazing, and this was definitely the best experience I've had in buying a…read morevehicle. A.D. Osman was my salesman, and he was fantastic. From his energy to his suave demeanor, he is not your typical car salesman. We started looking for a car for my 19-year-old daughter in December 2023, and he stuck with me through all the ups and downs of deciding on a vehicle brand. He never once made me feel rushed to buy anything. He was always polite and courteous in his follow-ups. For that reason alone, AD has my respect and business on my next purchase/s. Courtney and Scott in finance were highly efficient and got us in and out within an hour of sitting down to sign paperwork. The signing process and the innovative technology the finance department uses was impressive. It felt like something straight out of the Matrix (the movie). Thank you all for making this a memorable experience for my daughter. She will always remember purchasing her first car (on her own) and the level of service she received. These individuals set the bar very high when it comes to proficiency, professionalism, and the "it" factor. As I said before leaving, "You don't get a second chance to make a first impression!" Great job to the folks representing Wolfchase Toyota today. AD is awesome, and I'm sure this message will reach the appropriate party. Courtney is a consummate professional and a great trainer. Scott, here's to a successful journey with the new team. You guys rock! Semper Fi.

Had an appt for LOF and tire rotatin. We dealt with Corey who was our service advisor who was very…read morenice and did a great job. He made us aware of 2 recalls which they took care of same visit.

Mitchell did a fantastic job of guiding us through the process of having a warrant, covered problem…read morecared for, as well as another warranty covered problem that surfaced during the evaluation. He also helped us get a needed coolant flush done. When the initial problem was confirmed to be present and covered by warranty, he helped us to get a loaner vehicle while the repairs were taking place. Items that were totally not under control of Mitchell were the acquisition of the needed parts by the dealership, so we know that is unavoidable. I will definitely reach out to Mitchell for any other problem than we have and know that we will be dealt in a fair and competent manner.

May 4 I called in due to my sensors being damaged, scheduled an appointment, walked in at 1:30- was…read moregiven an "advisor" never got her name, she was on lunch when I came in, lady with the glasses who's desk is in the front. I came in knowing the issue on my car, waited very patiently until 3:30 came around and still no update. Came to the front at this point to just ask for an update but was told "girl idk" verbatim THAT type of response is unprofessional, wasted my time to be told "I'd have to pay $119 for a diagnostic" -- all the issue was, was a sensor replacement which I walked in already stating I needed. Will never return here again, and that lady needs to be humbled.

This is my second time leaving a review, and it will be my last because I will no longer be…read morereturning to this location. I purchased my vehicle here and recently visited the service department for my first routine maintenance appointment on my brand-new 2026 Buick Envista Sport. During the visit, I was told there was a possible oil leak and asked to return for further inspection because they were unsure whether a leak even existed. What is most concerning is that the service notes falsely state that I reported an oil leak myself, which is completely untrue. I came in for routine maintenance only. I will be seeking a second opinion at another dealership due to the lack of confidence this experience has caused. I expected better transparency and accuracy after purchasing my vehicle from this dealership.

Our Canyon's first service. They got me right in. The Service Dept staff was very friendly &…read morepatient. They answered all my questions & checked out the two issues that I thought I had with my truck; user error. The wait time seemed a little excessive, but I suspect had I not had to have Techs from three different disciplines check stuff out, it would've been MUCH shorter wait. I took my year & half old puppy with me too. Everyone was suprisingly open to have my leashed dog there with me. That was DEFINITELY a plus for me! All in all, a very nice experience. Better than what I was expecting. I'll go back.

I purchased a vehicle from drive-time last month in November to be exact since the 3rd day I had…read moreproblems with the vehicle I took it to Firestone over 4 times and had to get a oil change within a month of me having the vehicle I had to return to drive-time several times over a month to let them know hey something is wrong with the car even the manager himself came out tested the car in seen all the bad codes that was coming back from the vehicle I finally took the vehicle to Nissan come to find out that car needed a new motor which cost 11226.00 silver rock tried to get Nissan to put in a used motor in my car which Nissan declined to do so I had to give the vehicle back to drive-time because the pretty much sold me a lemon now i have to try in get my down payment back the manger there couldn't help me at all when all I wanted was to be put in another vehicle since what accord wasn't my fault I couldn't get a rental because of the holidays I just want to say I am very disappointed in the way management and the company handled the situation I would never try to use drive-time again to purchase a vehicle

Short summary: This was one of the best car buying experiences I had. There is a bit of an…read moreover-eagerness and an attention to detail that can be grating, but the experience was gratifying. Our car buying experience was under 2 hours which is, in my experience, unheard of normally for a purchased on loan vehicle. Full story: I was in the market for a used car and being new to Memphis did not yet have any idea about the numerous car places scatter everywhere, especially on the Covington Pike Car-O-Rama area. I tend to avoid the really large places and branded places, since I shop used and every experience at maker/dealer places has been less than exceptional. After scouring through many of the small lots and seeing lemon after lemon (seriously, places charging 13k for a 2012 VW CC with completely ripped up interior because they catered towards those in dire need) I ended up passing a Drivetime, albeit on Winchester. I've always had an extremely negative opinion of DriveTime for no reason other than that I assumed they were vultures based on the marketing/spam material I had received or seen before. I stopped in the one on Winchester and looked at some vehicles, but they didn't have the ones I wanted and the website showed them all at Covington Pike. They were precious and tried to keep me there offering to transfer all the cars if needed, but I insisted that I would rather drive with my wife than wait an hour for each car. This was a great idea, the Covington Pike DriveTime is very nicely put together and looks like a Credible place to buy a vehicle. Upon entering we knew what Vehicle we wanted to see right off the bat, but it was on hold so we were a little put off and sat to look at the other Vehicle notes we had taken on my phone (since we had looked online before leaving). This was the point that subtracted half a star for me: One of the representatives asked to help me and I declined, after a short back and forth where I pleasantly continued to decline the representative got rude and I informed her I would not be working with her. After that things went amazingly well, we were walked to all the vehicles we wanted to see and liked none of them but luck was on our side and the vehicle we wanted came off of Hold. A brief test drive and we were away. A strange bit was that the representatives switched off during the sale which was something I had never seen before, but this did not bother us. Everything was done with a fastidiousness that would be the envy of an uptight British Banker from 1920. After we had everything looked at, marked down, and approved away we sat with the manager Kevin Harris who was charming and very eager to explain anything we asked. We signed off the obligatory 15 documents in a recorded session and turned to find our car washed and full of gas. Great job guys.

We can't say enough good about our car buying experience at Wolfchase Nissan. Everyone we came in…read morecontact with was friendly, polite & professional whether they were a part of our sales team or not. Needless to say we appreciate our team which consisted of Jeri Winston, Darrell Smith, Booker T. Johnson & Claude Bradley for all of their help during the whole process. We called ahead to see if our Murano was still available & sent them our info on the way. They had everything in order & made it one of the most pleasurable buying experiences we've ever had. We enjoyed meeting these folks & would highly recommend you check with Darrell Smith in Sales when you get ready to buy your next vehicle. Thank you all, Wayne & Rita

Had a new engine put in many months ago. I have had to bring my car back 4 times due to sensors…read moregoing crazy and the car trying to lose power and stall. They have terrible communication (none really). My experience spans over MONTHS. They have had my car off and on forever now. I have had it for a total of 4 days in that time period (first drop off end of summer. 2nd time October 28, it is now Dec1). Since the first trip this has been my experience. And I have only had the car two and a half years. 1st time - kept it 14 days, said they could not get it to act up, had me pick it up. 2nd time said they could not find an issue and wanted me to pick it up, after 21 days and me TRYING to contact anyone, I FINALLY got to speak with the GM. I let him know they eventually were to replace my transmission under warranty. They gave me a completion date, no phone call. My husband had to drive there and look someone in the eye to get an answer. All the parts did not come in and we were NEVER told. We expected to pick our car up on Wednesday, this was Thursday. They asked my husband to bring in his key fob. He had to ask why, they guy said to reprogram it. My husband again asked why, that is when they told him they lost my key fob! We were finally contacted on the following Thursday it was ready. THIS IS AFTER 22 DAYS. Drove it 4 days and it did the exact thing I had originally brought it in for. Brought it back the following Monday. The GM drove it himself a total of 100 miles. It acted out for him and a mechanic who was with him. They determined it was a sensor issue that needed to be "adjusted'. I got the car back on the following Saturday for it to act up by that afternoon!!! We just dropped it off this morning at 6:30 for the FOURTH time. This is getting old; I need my car. We have owned 5 Nissans and never had this kind of issue. I am now really not even wanting it anymore because I am concerned it will NEVER be repaired correctly. We paid it off early. I am sooooooo upset. I am so done! I cannot afford another car. This was supposed to be my retirement car.

i had the protector under front bumper pulled off by a curb I drove too close to. Went to Toyota…read moreand they had it up and I was on my way within an hour. Cost 53$. Good deal. I have always bought my vehicles from them since coming to Memphis. It does take awhile for an oil change with an appt. I think they do oil changes by first come first served. Don't know why they give appts. Will always go there for my car care. Thank you Toyota.

Last time bringing my car here every time I bring it, something goes wrong and they push it off…read morelike it's not important. Over a year ago took my car to get new tires and rotors and there was an issue with the tires. Left it days at a time for them to tell me it was a piece of paper/stick stuck in the wheel from when they put the tires on. Right after my parking brake light kept coming all, all the service advisors said it was fine nothing was wrong. I've been drive my car for a year with this and today I was able to take it there after they claimed it needed to be there for days and they fixed the issue in minutes and charged me over $200 for a issue that should have been fixed over a year ago. Just scammers in this department trying to get over and get a sale. Will be getting my new car from another dealership they will never get another dime out of me.