Tuve una experiencia excelente. Mi teléfono dejó de funcionar de repente, y estaba desesperado por…read moreencontrar una solución rápida. Desde el momento en que entré, el personal fue muy amable y profesional. Me atendieron de inmediato y me explicaron el proceso de diagnóstico. En menos de una hora, me informaron que el problema era una falla en la batería y me ofrecieron un presupuesto razonable para la reparación. Aprecié mucho su transparencia y la rapidez con la que trabajaron. La reparación fue impecable y mi teléfono quedó como nuevo. Sin duda, volveré y los recomendaré an mis amigos y familiares. Gran servicio y atención al cliente!!!

Por favor leer! Español / English!! Si pudiera darle 0 estrellas lo haría. En este lugar no…read moretrabajan con profesionalismo. Los dos muchachos del mesón tienen una actitud horrible y mal educados. Pedimos un diagnóstico y sin avisar el precio decidieron en arreglar el problema que tenían los cables de mi bicicleta. No gasten su tiempo como lo hice yo, en este lugar los clientes no son su prioridad solo quieren sacarle el dinero a las personas. If I could I would give this place zero stars. At this place they are very unprofessional. The two guys working customer service at the front are very rude towards customers. I went there to service my bike to fix some cables and they decided to fix it without telling us the price. Don't waste your money or time like I did! Customers are not priority here! All they want is your money.

Excelente servicio y de calidad por parte de todos sus colaboradores, trato muy amable en especial…read moredel empleado Harry Peralta quien me ayudó con un pequeño inconveniente con mi cuenta de AT&T, fueron muy pacientes y eficaces. Excellent and quality service from all their collaborators, very friendly treatment especially from the employee Harry Peralta who helped me with a small problem with my AT&T account, they were very patient and efficient.

i don't recommend at&t the cellular touch-miami tamiami trail, located at 13796 sw 8 st…read moremiami fl 33184 (store no. 1x92) because i was told by representatives i was going to get $800 plus for each of my two iphones, models 11 but then i was told by manager camilo that rocio,b an employee made a mistake and he acknowledges it .then he asked me for my account information to try to do something about it and he was going to get back to me....he never did!

Walked in the store and wasn't greeted or acknowledged. I waited for about 20 minutes and was still…read morenot acknowledged. Instead they were putting screen protectors on people's phone. There was no urgency. I was helped over the phone while waiting and left.

Had a great experience today when I stopped inside for a simple upgrade. Manuel helped me choose…read morewhat was the best fit for me. Even recommend I choose a lower gigabyte model because he noticed I wasn't used the extra gigs I had on my old phone. Great customer service, clean and organized location. Very professional definitely recommend!!

I would like to take a moment to recognize the excellent service I consistently receive from Nazir…read moreMalik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%.

Went to brandsmart and met Lidia she was amazing! Lots of patience and very helpful. Only reason I…read morebought is because of her personality and way of going beyond. Thank you lidia!!

I went to MetroPCS T-Mobile today to return a charger that wasn't working. I tested it on four…read moredifferent types of phones and it didn't work on any of them. When I went to the store, two young ladies told me they couldn't process the refund because they didn't know how and the manager was off. I'm a manager myself, and even on a day off, if your employees call you for help especially when they're new you should be available. It's ridiculous that I'm asking for a refund of $21 for an overpriced charger that doesn't work, and instead of resolving it, they told me "no, mamita, it's the cube." I already tested it on four phones, so clearly the charger is useless. On top of that, both employees were just sitting in chairs laughing and listening to music with AirPods, saying they didn't have customers. If there are no customers, they should be learning how to do their job, not sitting around.

From the owner: Switch today & enjoy America's largest 5G network.read more

Very pleasant and they fixed my phone really fast as I waited. Shop was clean and the price was…read morereasonable.

I had water damage with my screen and I'm so happy with the job Leo did with my iPhone 13 Pro Max :)read more

Great customer service and great phones Thanks Armando for…read moreselling me the right phone for my life style.

Good service and attention, the reps was super professional. I go to low my bill and help a lotread more

Customer rep was very helpful. The only problem is that they cannot help at all with any billing…read morequestions and discrepancies. I was told online they could and that's totally untrue. Att has a habit of errors in billing and they always end up threatening to send you to collections without even having examined their records. It's evident that someone in their end made a big mistake by crediting our automatic payment then deleting it. Resulting in them sending a "final" note to pay.

Friendly and I was helped ASAP. Lots of staff members present, here people seem to still want to…read morework lol. Great service

I just purchased my brand new iPhone 13 Max with Tania after losing my phone, she was really…read morehelpful and knowledgeable. I came Into the store thinking I was going to pay a certain amount and she said we'll see what's the best we can do for you. A really stressful time losing my phone but she made the purchase quick & easy and even informed I had insurance in my old phone so I'm also able to replace it. I highly recommend her as a salesperson a lot of times they take advantage but she was really genuine. I left sooo happy with my new phone & also knowing I did not lose my other phone completely. This is my to go to T-Mobile after having her and will definitely recommend friends.