Went to T-Mobile Store at Luncoln and Alton Road today and Christian helped me with my business. I…read moreneed a prepaid sim card for my Mom's new unlocked phone. Phone was ready to use right away with unlimited call and text anywhere in the US, Canada and Mexico and great features for a prepaid plan. Check it out!

Stephen was extremely helpful when i set up my service and when i went back to set up my refund…read morefrom Verizon. The other employees seemed like they were offering the same amount and of care

This Best Buy in South Beach (5th Avenue) is honestly a great spot. The store is very nice, with a…read morewide selection of electronics at really good prices -- probably some of the best deals you'll find around here. I really like that they have the Apple Shop, Samsung, and Geek Squad inside, so it makes it super convenient if you need help or specific products. The vibe of the store is modern and clean, and I personally enjoy coming here. Most of the time, I've had good experiences with the staff, especially at the Apple section where they really know their stuff. That said, since it's usually busy, sometimes it takes a while to get someone to help you, and I've seen a few mix-ups with orders or delays on deliveries. It's not perfect, but honestly the prices and product variety make up for it. Overall, I'd definitely recommend this Best Buy if you're in Miami Beach -- just bring a little patience, but you'll leave happy with what you find.

Horrible customer service. They took one look at the Brand New GoPro I purchased from Best Buy and…read moresaid "This is past the warranty date, so we are not even gonna look at your camera." The NEW camera that I bought from Best Buy... they didn't even do a quick diagnostic to see if it was something simple to fix. I will never purchase anything from Best Buy again.

Me and my son upgraded our phones from Iphone 16 Pro Max to 17 Pro Max. Lina helped us with the…read moreprocess and offered us other services with AT&T. We've been waiting for the AT&T Fiber for 3 years now but unfortunately, they still does not have it on our area. Great products and prices, and great customer service as always! Check it out!

Ask for Jeury. After two weeks and roughly eight hours on the phone with AT&T support trying to fix…read morea business account issue -- five different reps, missed callbacks, and zero resolution -- I walked into this store and Jeury had the entire thing sorted out in about 40 minutes. He consolidated all our lines, set everything up the right way, and explained exactly what he was doing as he went. Professional, patient, and actually knew the systems inside and out. He's the reason I'll handle everything in person at this location from now on. If you're stuck going in circles with phone support, save yourself the headache and come see him. 5 stars.

Apple Store - Lincoln Road, Miami Beach Overall:…read more Cleanliness: Service: (Thanks to Javi!) Quality: Efficiency: Value: I stopped into the Apple Store on Lincoln Road today and left with mixed feelings. The store itself was spotless by most retail standards--but by Apple standards, it felt a bit shuffled around. Smudges on the display tables, cluttered merchandise, and idle employees made the space feel slightly off-brand. It wasn't dirty, just not Apple-polished, so I'm giving cleanliness three stars. Service, however, was completely redeemed by Javi. After passing three or four employees who didn't greet me or offer help, he appeared with a genuine smile and presence that made all the difference. My question about cables was long and confusing, but he patiently listened, clarified what I meant, and offered clear, money-saving solutions. He wrapped up by welcoming me back and ensuring I'd be helped if I needed more assistance--exactly the kind of thoughtful, human service Apple is known for. Five stars for Javi alone. Quality is classic Apple--no complaints there. Efficiency, though, was lacking; had anyone approached me earlier, I could've been in and out faster. Even the security guard was glued to his phone, which didn't help the impression. Value was solid at four stars, mainly because of the support I got from Javi. Final note to Apple: the Lincoln Road store used to embody the "warm welcome" culture Apple built its retail empire on. That spark feels dimmer now. Javi brought this visit from a two-star to a three-star 'overall' experience, but a few more engaged team members could have easily made it a four. Final Rating: 3 out of 5 stars -- Room for improvement, but Javi saved the day.

The worst service I ever see in my life! The worst store I ever been! Apple it is garbageread more

I was walking to the beach then my eyes saw this store i said to myself let see what they have,i…read morewent inside I got surprise with the costumer service that they have they show me all the new staff that they just got,I find the iPhone 7 and they have it with a discount with 15%off I was so lucky I hade no choice just to grab it and I got a new friend salah who works there that I just meet him at the store he did helps me to set up the new iPhone and give me a free case i do recommend this place for everyone.

These guys are scam artists. Buyers beware:…read more They advertised a phone sale during Black Friday on eBay, during which, they advertised a flagship android phone for $300 less than market value. Excited about the deal, I made a purchase, and decided to skip out on other Black Friday cellphone deals (like the pretty decent $250 Target store credit with iPhone Max purchase deal). After two weeks (when the phone was supposed to arrive), they cancel the order, without any explanations. When I check again, the store is selling the same phone for $200 more. Wtf. Now I missed out on a $250 Target deal to buy a new iPhone. Fuck these guys, absolutely atrocious assholes

Beautiful Apple store located in Miami Worldcenter next to Lucky Strike and Lululemon…read more Stopped in here to look for a USB-A to USB-C adapter. I purchased an adapter from Apple recently with online order and it was the wrong one. Apple does not make the USB-A to USB-C adapter but the Apple associate who helped me informed me that Beats is closest thing to Apple product since Apple bought Beats. Cost was $18.99 so not bad. The Mophie option was $19.99. Noted. I decided to wait on this purchase to see if I really needed it. This is more for all the new plugs changing over to USB-C but I still want to use anything I have that still caters to USB-A. Confusing right? Ha. All in all, Apple customer service is usually always top notch and the stores are minimalistic. Clean and modern. Aesthetically pleasing. Great location!

The Apple Watch I had for a little over three years breathed its last this past Saturday evening…read more Apparently I missed a step when trying to login a swimming workout and it did not go fully water resistant. It started turning off, locking, and just switching to the Apple icon. I first stopped by the T-Mobile store in Wynwood and they were out of watches with the wrist strap that I wanted. To their credit the T-Mobile employee referred me to go to this Apple Store. I explained the situation first to Sebastian, the sales manager on the floor. He tested and was able to generate at least a partial credit for my old watch. He then talked me through the configuration and selection process for a new watch through their in-store iPad. He also explained that I could've swapped out my wrist band into the new watch. (I have one of the sports ones instead of the default when it comes with the iPhone.) After completing my order & payment, he asked that Denise help me with the actual configuration & setup for my watch. She had me sit at one of the open table / workbenches and charge my phone while the ioS software updated on my phone & watch. This did take almost over an hour, which was a hiccup to my Sunday schedule. However, I now have a new & functioning AppleWatch. The store itself is pretty clean and well lit, though watched by the tough looking security guys at various points along the store. The bathroom is accessible behind a service corridor.

Un pésimo servicio. Confié en esta persona para arreglar mi teléfono y lo dejó peor, ya que mandé a…read morearreglar la pantalla y ahora la pantalla se queda frizada. Es muy poco profesional. No se hizo responsable y ahora tengo que pagar más para reparar el daño que causó. No recomiendo este servicio a nadie.

This guy was a lifesaver while I was on vacation. So I walked by his store because right next door…read moreis a really cool Cuban Cafe! You'll have to find that review too! I saw the sign that said we fix phones. So as I sit down in a nice shady area with tables set up outside the cafe and this place. I see him! The owner of shop. He smiles and says "you need a new phone case"? I thought is he telling me or asking me. Then I thought how did he know I need a few things with my phone. Screen was cracked and case was so warped and old. He hooked me up with a new screen protector and a case for 25$! I was so happy. I think I paid 65$ for my last case at T mobile and it was pretty plain. Thank you cell for guy for your help! You did a make over for my phone. She much needed! I'll be back soon!

I cracked my screen on my phone today and I stopped in Verizon in Midtown. One of the…read morerepresentatives ask me how could they help me I told him I cracked my screen. He said sure no problem let's take a look he pulled up my account and he said I have insurance he said great thing that you have the insurance. He said you'll have to fill out a claim of course I couldn't see anything on my screen so he was very nice and professional he filled out the claim for me did all of the work he found the location of the you break it I fix it nearest that had the type of screen that I needed he gave me the information the address of reference number and everything he was very professional. Thank you Daniel

The manager could be a little more respectful to customers. The conversation quickly went south…read morewhen she asked me in a insincere attitude "if I am okay", insinuating in front of other staff and customers if I have some mental or psychological issues. It's their loss, not mine. I had planned to open up five lines for my company for my employees.

I had a fabulous experience with IWireless Miami!…read more I cracked the screen on my iPhone and there were many options for repair on the beach, but IWireless was open the latest and replied to my request for a quote within minutes. I dropped my phone off to them on a Saturday night around 7:30pm and it was fixed in less than 15 minutes! The staff is friendly and their prices are fair - definitely recommend for any phone repair services in Miami Beach.

I did not have a good experience here. I dropped my phone and it spread from a crack to a black…read morescreen that appeared suddenly after functioning for several weeks. I took it to IWireless (can't remember whether it was a Thursday or Friday) he said he would order a screen and have it ready by Monday at 3. I called after 3 and he said it would be ready in a few hours so got there around 8 pm. He was nice enough to loan me a phone so I could download contacts and make calls so I thought "what a nice guy." On Thursday the same week, I was waiting for an uber and sitting on the curb and dropped the phone again. It was about a 3 inch fall at most and the screen had a very large shatter at the bottom and immediately went to half black screen with colored lines. I figured they must have a warranty, so I took it back Friday only to find him, shaking his head, and saying there was nothing he could do. Since I have had that phone 4 years, dropped it before from much further and it had not cracked until I took it there the first time, I can only assume that it was the cheapest possible screen. I only reflected on them not offering a warranty after going to Geek Squad where they were shocked and mentioned that all repair shops offer some sort of warranty. So all I can say is the "nice guy" was not such a nice guy after all. Buyer Beware. I would never take a phone back there and expect a quality fix. Buyer Beware.