Horrible customer service. They took one look at the Brand New GoPro I purchased from Best Buy and…read moresaid "This is past the warranty date, so we are not even gonna look at your camera." The NEW camera that I bought from Best Buy... they didn't even do a quick diagnostic to see if it was something simple to fix. I will never purchase anything from Best Buy again.

I ordered a stackable washer/dryer, and prepaid for installation. When it arrived, the two…read moreinstallers said they couldn't do it. With no reason given. I called Beat Buy and they basically said they can't do it. Now I have to pay a contractor to install it. An expense I didn't plan on. Here's the kicker. When I called and ordered the unit, I described in detail what needs to happen. bust Buy said no problem. Guess what? It's a problem. I would advise everyone to get appliances from Best Buy. They don't stand buy they tell you

Me and my son upgraded our phones from Iphone 16 Pro Max to 17 Pro Max. Lina helped us with the…read moreprocess and offered us other services with AT&T. We've been waiting for the AT&T Fiber for 3 years now but unfortunately, they still does not have it on our area. Great products and prices, and great customer service as always! Check it out!

I showed up at 7:55 pm asking for help. They gladly helped me no complaints, past the 8 pm closure…read more Then, Jerry - my hero Jerry - stayed until 10 pm - I kid you not, 2 hours past closing - to get me sorted out and up and running again. (A bootleg iPhone fixit shop broke my phone, and it took 2 hours to first identify has bad the problem was and then set up my new phone.) He even used his expertise to help me get the best deal for the same-quality phone. He's. The. Best.

Everybody in the store was very helpful. The manager ended up helping me. He was great too. I'm…read morehappy I stopped in.

Apple Store - Lincoln Road, Miami Beach Overall:…read more Cleanliness: Service: (Thanks to Javi!) Quality: Efficiency: Value: I stopped into the Apple Store on Lincoln Road today and left with mixed feelings. The store itself was spotless by most retail standards--but by Apple standards, it felt a bit shuffled around. Smudges on the display tables, cluttered merchandise, and idle employees made the space feel slightly off-brand. It wasn't dirty, just not Apple-polished, so I'm giving cleanliness three stars. Service, however, was completely redeemed by Javi. After passing three or four employees who didn't greet me or offer help, he appeared with a genuine smile and presence that made all the difference. My question about cables was long and confusing, but he patiently listened, clarified what I meant, and offered clear, money-saving solutions. He wrapped up by welcoming me back and ensuring I'd be helped if I needed more assistance--exactly the kind of thoughtful, human service Apple is known for. Five stars for Javi alone. Quality is classic Apple--no complaints there. Efficiency, though, was lacking; had anyone approached me earlier, I could've been in and out faster. Even the security guard was glued to his phone, which didn't help the impression. Value was solid at four stars, mainly because of the support I got from Javi. Final note to Apple: the Lincoln Road store used to embody the "warm welcome" culture Apple built its retail empire on. That spark feels dimmer now. Javi brought this visit from a two-star to a three-star 'overall' experience, but a few more engaged team members could have easily made it a four. Final Rating: 3 out of 5 stars -- Room for improvement, but Javi saved the day.

These guys are scam artists. Buyers beware:…read more They advertised a phone sale during Black Friday on eBay, during which, they advertised a flagship android phone for $300 less than market value. Excited about the deal, I made a purchase, and decided to skip out on other Black Friday cellphone deals (like the pretty decent $250 Target store credit with iPhone Max purchase deal). After two weeks (when the phone was supposed to arrive), they cancel the order, without any explanations. When I check again, the store is selling the same phone for $200 more. Wtf. Now I missed out on a $250 Target deal to buy a new iPhone. Fuck these guys, absolutely atrocious assholes

Horrible place to do business, over priced no warranty no refunds no exchange . Is this America ?…read more Don't even mention repairs , I took my phone to be repair , they repair what it was broken but they broke something else on the phone, so I took it back, they ask for a recipe that I never got, but they said they will still repair it, when I went to pick it up they charge me for something they broke, bc they said the person that does the repairs charge them. Way to go doing business that way I paid and I left. DO not go to this place , they have a few on the beach so be careful. I wish I could give them no stars at all

DON'T COME HERE. These two are as helpful as a wet mop. Let's run down the list of the reasons why…read moreyou should not come here. 1. The customer service is not nonexistent, I don't even think that they know what that means. They are rude, barely speak English so they are unable to process what you're saying. Well, and are literally arguing with tech-support on the phone. 2. So we're here on vacation and my son needed a new iPhone because his broke. They messed up the sale and froze the system, and we've been here over almost 2 hours while they're on phone with Verizon technical support. Technical support Said let's help the customer first and then we'll figure the other stuff out later, and he said I can process the sale right now over the phone. These two ladies said no I want this sale and if you do it I won't get the commission. I couldn't believe what I heard 3. I had to use the restroom, the store was empty but the 2 associates, my son and myself. They denied me access to the restroom. My son asked "ok do you know where she can use the restroom then?" And the one with the green hair stripes simply said "don't know" and went right back to scrolling on her cell. 4. They had no idea what they were doing. I said we are done here and snatched the phone and we walked out and went to another Verizon 1 mile away. GO TO ANY OTHER VERIZON BUT THIS PLACE!

Excelente atención le mejor experiencia Alberta y Verónica nos ayudaron en todo , muy limpia la…read moretienda mi familia y yo lo agradecemos, muy buena música , ambiente calmado y profesional

Beautiful Apple store located in Miami Worldcenter next to Lucky Strike and Lululemon…read more Stopped in here to look for a USB-A to USB-C adapter. I purchased an adapter from Apple recently with online order and it was the wrong one. Apple does not make the USB-A to USB-C adapter but the Apple associate who helped me informed me that Beats is closest thing to Apple product since Apple bought Beats. Cost was $18.99 so not bad. The Mophie option was $19.99. Noted. I decided to wait on this purchase to see if I really needed it. This is more for all the new plugs changing over to USB-C but I still want to use anything I have that still caters to USB-A. Confusing right? Ha. All in all, Apple customer service is usually always top notch and the stores are minimalistic. Clean and modern. Aesthetically pleasing. Great location!

The Apple Watch I had for a little over three years breathed its last this past Saturday evening…read more Apparently I missed a step when trying to login a swimming workout and it did not go fully water resistant. It started turning off, locking, and just switching to the Apple icon. I first stopped by the T-Mobile store in Wynwood and they were out of watches with the wrist strap that I wanted. To their credit the T-Mobile employee referred me to go to this Apple Store. I explained the situation first to Sebastian, the sales manager on the floor. He tested and was able to generate at least a partial credit for my old watch. He then talked me through the configuration and selection process for a new watch through their in-store iPad. He also explained that I could've swapped out my wrist band into the new watch. (I have one of the sports ones instead of the default when it comes with the iPhone.) After completing my order & payment, he asked that Denise help me with the actual configuration & setup for my watch. She had me sit at one of the open table / workbenches and charge my phone while the ioS software updated on my phone & watch. This did take almost over an hour, which was a hiccup to my Sunday schedule. However, I now have a new & functioning AppleWatch. The store itself is pretty clean and well lit, though watched by the tough looking security guys at various points along the store. The bathroom is accessible behind a service corridor.

Un pésimo servicio. Confié en esta persona para arreglar mi teléfono y lo dejó peor, ya que mandé a…read morearreglar la pantalla y ahora la pantalla se queda frizada. Es muy poco profesional. No se hizo responsable y ahora tengo que pagar más para reparar el daño que causó. No recomiendo este servicio a nadie.

He's a good business man, loves what he does and does his work in peace and quiet, we love having…read morehim around!

The manager could be a little more respectful to customers. The conversation quickly went south…read morewhen she asked me in a insincere attitude "if I am okay", insinuating in front of other staff and customers if I have some mental or psychological issues. It's their loss, not mine. I had planned to open up five lines for my company for my employees.

I recently had to make an account change, I worked with Nickesha Wilmot, who was fantastic! She was…read morefriendly and met all of my needs. Thanks again for your help!