They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

I called Cheryl about a buffering problem. She had Dino come out within several hours. He found out…read moreour mesh system needed an update and got us back up and running perfectly. We've had them for many years now and are very happy. Especially with Cheryl and Dino, thank you.

All around terrible company. The speeds are horrible. The…read moreprice is way too high for low grade internet. Lack of communication when there's outages. Customer service is useless. Requested to cancel due to moving and got a voicemail to schedule a day to shut off service and pick up equipment. Been a whole 24 hours since the voicemail and I have not had a chance to call them back and come home to no service and locked out of my account. Mind you I still have a couple weeks until what would've been my next bill. So I paid for the WHOLE month not a couple weeks. Didn't even give me a chance to set the cancellation up to correspond with my move. Would not recommend ever! You have not made several attempts to reach me I will gladly screen shot the one phone call I received.

The entire staff could not have been nicer . I checked in and was seen in less than 10 minutes …read more. Friendly and informative ..

You need to have more employees tending to customers. The available employees just seem to stand…read morearound or go in the back. The wait times are terrible. Consider having a drop off designated area! I will say though that Avery was very kind and helpful!

I had the privilege of working with Enrique Mata from Verizon. He put up the Internet in my new…read morebusiness and was extremely professional thorough in overall and outstanding experience. I would recommend the company again.

Horrible customer service!!!!!! Alex you should go F!!K…read moreyourself To cancel my service you charge me another 120$$ straight up robbery Never again

What a disappointment. Beautiful store in a great location, lots of product on the shelves... Feels…read moreextremely sterile because you can't take anything off the wall without having a salesperson hovering over you. Definitely not like how Verizon stores used to be. But what was really disappointing was I have a business account and I've had a ton of trouble with transferring information from my old phone to my new phone that was replaced under warranty. I spoke to Verizon over the phone and they told me to come into the store, where the person here can help me and when we were done they would take the unit and ship it back in the pre-stamped FedEx box. When I explained what I was here for, the salesman seemed disappointed that I wasn't there to buy things.. I'm assuming they work on commission. And just completely gave off the attitude that they had no interest in doing anything. So they walked to the back to go ask their manager and of course the manager had no interest coming out front. When the sales been walked back out to talk to me. He told me I just have to ship the box back and there really wasn't anything else they can do. Not a huge issue with shipping the box back through FedEx, but just the whole vibe with feeling like if they are not making sales then they don't want to help Was really off-putting. I have a business account with many phones and this type of scenario where it should have been an easy customer service win that shows me why I choose to pay more for Verizon services than other cell carriers is worth it.. ended up just souring me. Good chance when my contract's up here in a couple months we're leaving. Real. Bummer.

Honestly, if it wasn't for the price of service, Verizon would get 5 stars from me…read more I had a great customer experience in store on Sunday at this location. Few people in front of me when I arrived but was still pretty fast. The staff was friendly and professional, knowledgeable and quick to answer questions. I was in and out in about 20 minutes including the wait time. They had what I wanted in stock and I was able to get it setup quickly. I've had Verizon about 20 years because the service level has always been high. I just wish they'd have a more competitive price on services. I've tried another service once, BIG mistake as the cellular availability and connectivity was a joke. Guess that's why Verizon charges more lol!

I'm in a Red Zone or else I'd still be with them…read more Everything, a great one stop shop. I'm hoping they will expand the range so I can dump Direct TV and Frontier!!!

Why do I gotta wait in a que to return equipment? Glad I left this service provider. Not efficientread more

Thomas the owner is like non other, he has compassion. This company treats you with the highest…read morerespect. Love this company over all others. When I buy my house they are coming with me !!!!

Owner Tom is always right there when you need him. For many years Coastinet has taken excellent…read morecare of us. You are very much appreciated by your two senior citizen out in the bush.

Today our internet went down at our Subway in French Valley, and we suddenly couldn't run our…read morepoint-of-sale system or accept any credit card payments. We called Aerosurf, and they immediately came out to help. Their team quickly diagnosed the issue, found that the problem was with our Google router, and replaced it with their own equipment at no charge. Everything was fixed in less than an hour! Aerosurf's customer service is absolutely outstanding--truly the best I've ever experienced. Their team is professional, responsive, and incredibly helpful. They literally saved our day at Subway in French Valley. Huge thank you to the entire Aerosurf team. Your support is 100 out of 100. You guys are amazing

We "had" aerosurf for 7 years. The actual internet service was great. Customer service is my reason…read morefor a 1 star review and breaking up our relationship. In December 2023 a representative called asking for an updated card to process payment. I obliged and gave my new card info. Representative did not ask or advise that he was running my card for $700 a week before Christmas. When I called back after seeing the charge I spoke with the owner/manager he seemed minimally sympathetic that they stole Christmas right away from my family and I. They had not charged me the previous 7 months because my card expired. He put it back on me that they couldn't get ahold of me which is funny because I answered when they called me for the updated card. He did offer to give us 3 free months though, I struggled to decide if I should put the free internet under my Christmas tree or as a stocking stuffer. In January I came home to no internet. Upon calling I was advised it had been cancelled due to no payment. I yanked all the equipment off my house, they are still charging my card monthly 5 months later. This company is a nightmare!